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Senior Call Center Manager Jobs in Texas (NOW HIRING)

A-Star Heat & Air

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Call Center Manager

Dallas, TX · On-site

$55K - $65K/yr

We're looking for an experienced Call Center Manager to lead our Customer Service Representatives and Dispatch team while driving performance, accountability, and exceptional service. This is an ...

Addison Group

Bilingual Call Center Manager

Bedford, TX · On-site

$75K - $90K/yr

Bilingual Call Center Manager Industry: Professional Services Location (City, State): Fort Worth, TX Assignment Type: Direct Hire Pay: $75,000-$90,000 annually + monthly performance bonus opportunity ...

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All JobsCall Center JobsSenior Call Center Manager JobsSenior Call Center Manager Jobs in Texas

Senior Call Center Manager information

See Texas salary details

$26.6K

$90.5K

$170K

How much do senior call center manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for senior call center manager in Texas is $90,464.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $127,200.00 per year, depending on experience, location, and employer.

What is a senior call center manager?

A Senior Call Center Manager oversees the daily operations of a call center, ensuring efficiency, quality service, and customer satisfaction. They manage staff, implement policies, analyze performance metrics, and develop strategies to improve productivity. Additionally, they handle escalated issues, optimize workflows, and collaborate with other departments to enhance overall business performance. Strong leadership, communication, and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a senior call center manager?

To succeed as a Senior Call Center Manager, you need expertise in operations management, leadership, performance analysis, and customer service, often backed by a bachelor’s degree or equivalent experience. Familiarity with call center software (such as CRM platforms and workforce management tools) and relevant certifications like Six Sigma or COPC are highly valued. Outstanding interpersonal skills, effective communication, and the ability to motivate and coach teams help individuals excel in this role. These qualifications ensure efficient team performance, superior customer experiences, and the achievement of key organizational goals.

What are the typical challenges a senior call center manager might face?

Senior Call Center Managers often encounter challenges such as maintaining high service quality during periods of high call volume, managing diverse teams, and implementing new technologies or processes efficiently. Balancing customer satisfaction with operational efficiency requires strong decision-making and the ability to quickly resolve escalated issues. Additionally, adapting to rapidly changing business goals and regulatory requirements can be demanding. Success in this role relies on proactive problem-solving, effective team leadership, and a continuous focus on process improvement.

What are popular job titles related to Senior Call Center Manager jobs in Texas?

For Senior Call Center Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Senior Call Center Manager jobs in Texas look for?

The top searched job categories for Senior Call Center Manager jobs in Texas are:

What cities in Texas are hiring for Senior Call Center Manager jobs?

Cities in Texas with the most Senior Call Center Manager job openings:

Senior Call Center Manager jobs near you
Infographic showing various Senior Call Center Manager job openings in Texas as of August 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $90,464 per year, or $43.5 per hour.

Senior Call Center Specialist

Grand Prairie, TX • On-site

Window World of Baton Rouge
See more jobs at Window World of Baton Rougeexternal

$19 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

SummaryAmerica's leading replacement window company, Window World, is looking for a Senior Call Center Specialist to join our Grand Prairie, TX team. In this position, you'll be responsible for ensuring best-in-class customer experience by assisting customers with products and services-related questions and resolving customer concerns with urgency. Bring your customer support skills and determination, and we'll give you the tools you need to succeed. We want you to climb the ladder with us so ask about the opportunities for growth at Window World! ResponsibilitiesHandle customer inquiries through various communication channels including over the phone, email, online chat, text messaging, or in personAnswers questions related to products, policies, and services offered by the organizationSchedule appointments for estimates, installations, and other related servicesReview customer account information to identify and resolve customer concerns and escalate issues beyond their expertise levelEngage appropriate resources and route calls for followup and resolutionAccurately create and update customer accounts and input records of customer interactionsCollect and process payment transactionsContact customers in support of outbound program initiatives Recommend improvements in processes, policies, and procedures to prevent future gaps in customer experienceActively support and meet the organization's performance metrics including call quality, call handling time, call wrap time, and attendanceProvide assistance with training and orientation for other Team Members when assignedPerforms other duties as assigned or requested by managementQualificationsHigh school diploma or equivalent1 year of experience in customer service or call center work setting (2+ years is a plus)Excellent customer service skills including active listening and critical thinkingProficient computer skills including Microsoft Office productsAccuracy in data entry and proficient typing skillsService-oriented with desire to resolve customer issuesPositive, upbeat attitude and team playerAbility to work in-person during office hours: Monday - Friday, 8:00 am - 5:00 pm, and rotating Saturdays 8:00 am - 12:00 pmBenefits Job Type: Hourly, at $19-$20 (may vary depending on experience)Paid weekly!401k with company matching contributions! Comprehensive benefits package including, vision, dental, and health insurancePaid time off (PTO) and vacation that accrues over time Opportunities for advancement and bonusesDon't Miss your WINDOW to Apply!Apply for our Customer Service Representative position before the application window closes.