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Senior Call Center Director Jobs (NOW HIRING)

Global Channel Management

Call Center

East Hartford, CT

$16 - $19.75/hr

Call Center East Hartford, CT, United States $ 17.00 - 18.00 (US Dollar) Sr Call Center needs 6 months minimum experience in call center/dispatcher experience Sr Call Center requires: Must have a ...

TECO

Call Center Rep/Sr. Call Center Rep

Albuquerque, NM · On-site

$48K - $60K/yr

The Call Center Rep position pays between $43,040 and $53,800, and the Senior Call Center Rep position pays between $48,720 and $60,900. Placement is based on skills,experience and education of the ...

Intangible Assets

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center ...

MCI Careers

Call Center Director

Wichita, KS · On-site

The Call Center Director is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operationally, the ...

MCI Careers

Call Center Director

Wichita, KS · On-site

$60K - $75K/yr

The Call Center Director is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operationally, the ...

MCI Careers

Call Center Director

Wichita, KS · On-site

The Call Center Director is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operationally, the ...

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All JobsSenior Call Center Director Jobs

Senior Call Center Director information

See salary details

$31K

$89.8K

$239K

How much do senior call center director jobs pay per year?

As of Jun 15, 2026, the average yearly pay for senior call center director in the United States is $89,822.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $126,500.00 per year, depending on experience, location, and employer.

What is the difference between Senior Call Center Director vs Call Center Manager?

AspectSenior Call Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages senior staffManages daily operations, supervises team leads, ensures customer service standards
Required CredentialsBachelor's degree, extensive experience in call center operations, leadership skillsBachelor's degree, experience in call center management, customer service expertise
Work EnvironmentCorporate offices, strategic planning sessionsCall centers, team supervision
Industry UsageUsed in large organizations with multiple centersCommon in organizations with single or multiple centers

The main difference between a Senior Call Center Director and a Call Center Manager lies in scope and strategic focus. The Senior Call Center Director oversees multiple centers and develops long-term strategies, while the Call Center Manager handles daily operations and team supervision. Both roles require similar credentials and industry experience, but the Director's role is more strategic and high-level.

What cities are hiring for Senior Call Center Director jobs? Cities with the most Senior Call Center Director job openings:
What are the most commonly searched types of Senior Call Center jobs? The most popular types of Senior Call Center jobs are:
What states have the most Senior Call Center Director jobs? States with the most job openings for Senior Call Center Director jobs include:
Senior Call Center Director jobs near you
Call Center

Call Center

Global Channel Management

East Hartford, CT

$16 - $19.75/hr

Other

Posted 14 days ago

Job description

Call Center

East Hartford, CT, United States

$ 17.00 - 18.00 (US Dollar)

Sr Call Center needs 6 months minimum experience in call center/dispatcher experience

Sr Call Center requires:

Must have a High School Diploma, or equivalent; six months minimum experience in call center/dispatcher experience

In lieu of an Associate degree without call center experience

Must be able to pass 27-30 wpm typing test.

Must be able to pass a customer service assessment

Must be able to successfully pass a criminal background check and drug test.

Sr Call Center duties:

Provide one-to-one telephone contact with consumers and providers.

Assist with password resets.

Accurately respond to incoming calls received by the call center.

Accurately document all interactions with consumers.

Properly forward calls to Call Center Leadership or other CT agencies per procedures.

Provide clear, complete, accurate and objective information based on full understanding of program requirements.

Log calls into call tracking system; note trends in consumer questions and concerns, report and recommend measures to improve customer service.

Work with consumers in difficult situations.

Handle and data enter complaints in accordance with approved policies and procedures.

Meet and exceed daily standards for calls answered, customer service, and quality.

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

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