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Senior Call Center Director Jobs (NOW HIRING)

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Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center ...

GO RENTALS

Call Center Director

Newport Beach, CA · On-site

Call Center Director - Luxury Automotive Rental GO Rentals | Driven to Exceed Palm Springs, CA or ... senior leadership. * Ability to work on-site at a call center in Palm Springs, CA or Newport Beach ...

MCI Careers

Call Center Director

Wichita, KS

$60K - $75K/yr

We are seeking an experienced and strategic Call Center Director to lead and oversee all aspects of contact center operations. This role is responsible for the leadership, development, and ...

GO Rentals

Call Center Director

Newport Beach, CA · On-site

$175K - $225K/yr

Call Center Director - Luxury Automotive Rental GO Rentals Driven to Exceed Palm Springs, CA or ... senior leadership. * Ability to work on-site at a call center in Palm Springs, CA or Newport Beach ...

MCI Careers

Call Center Director

Wichita, KS · On-site

We are seeking an experienced and strategic Call Center Director to lead and oversee all aspects of contact center operations. This role is responsible for the leadership, development, and ...

MCI Careers

Call Center Director

Wichita, KS

We are seeking an experienced and strategic Call Center Director to lead and oversee all aspects of contact center operations. This role is responsible for the leadership, development, and ...

MCI Careers

Call Center Director

Wichita, KS · On-site

$60K - $75K/yr

We are seeking an experienced and strategic Call Center Director to lead and oversee all aspects of contact center operations. This role is responsible for the leadership, development, and ...

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Senior Call Center Director information

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$31K

$89.8K

$239K

How much do senior call center director jobs pay per year?

As of Jul 12, 2026, the average yearly pay for senior call center director in the United States is $89,822.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $126,500.00 per year, depending on experience, location, and employer.

What is the difference between Senior Call Center Director vs Call Center Manager?

AspectSenior Call Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages senior staffManages daily operations, supervises team leads, ensures customer service standards
Required CredentialsBachelor's degree, extensive experience in call center operations, leadership skillsBachelor's degree, experience in call center management, customer service expertise
Work EnvironmentCorporate offices, strategic planning sessionsCall centers, team supervision
Industry UsageUsed in large organizations with multiple centersCommon in organizations with single or multiple centers

The main difference between a Senior Call Center Director and a Call Center Manager lies in scope and strategic focus. The Senior Call Center Director oversees multiple centers and develops long-term strategies, while the Call Center Manager handles daily operations and team supervision. Both roles require similar credentials and industry experience, but the Director's role is more strategic and high-level.

What cities are hiring for Senior Call Center Director jobs? Cities with the most Senior Call Center Director job openings:
What are the most commonly searched types of Senior Call Center jobs? The most popular types of Senior Call Center jobs are:
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Senior Call Center Director jobs near you
Call Center Director

Call Center Director

Serenity Mental Health Centers

Lehi, UT

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

Call Center Director

At Serenity, our mission is to help patients take back their lives by delivering innovative, alternative treatment options for a wide range of mood disorders. Our call center team plays a vital role in fulfilling this mission, serving as the first point of contact and setting the foundation for an exceptional patient experience.

As the Call Center Director, you will lead a rapidly growing team that supports multiple physician practices across the country. You will be responsible for overseeing critical centralized processes, driving operational excellence, collaboration with our sales and marketing lead generation strategies, and ensuring every interaction reflects our people-centric, patient-focused values. This is a meaningful opportunity to make a lasting difference for individuals who need it most.

Responsibilities

  • Provide strategic leadership and daily oversight to Patient Care Coordinator team, ensuring efficient, high-quality operations.
  • The patient coordination team includes phone agents, escalations, back-office functions across multiple sites and states.
  • Proven ability to foster well-balanced sales and patient centric outcomes.
  • Manage full-cycle talent processes, including hiring, training, coaching, development, performance management, and retention.
  • Identify trends, uncover root causes, and recommend solutions to improve team performance, drive engagement, and enhance the patient experience.
  • Leverage data to monitor, evaluate, and improve complex processes and workflows.
  • Establish and exceed key department metrics, performance standards, and operating policies.
  • Streamline service level expectations and ensure team adherence to quality and responsiveness requirements. Experience in WFM (RTA and Forecasting).
  • Build and scale the Customer Care function as the organization continues rapid expansion across the US.
  • Foster a culture of compassion, accountability, and excellence aligned with Serenity's mission and values.

Qualifications

  • 6-10 years of Director level experience leading large teams in a high-growth, sales and service-driven environment; startup or early-stage company experience strongly preferred.
  • Proven experience within a call center or high-volume inbound communications environment across multiple channels (phone, AI, email, chat, social).
  • Strong ability to identify, coach, and measure critical competencies and performance metrics.
  • Genuine passion for supporting individuals struggling with mental health challenges.
  • Demonstrated judgment and decision-making skills, with the ability to prioritize effectively in a fast-paced environment.
  • Alignment with Serenity's mission and ability to translate it into operational priorities.
  • Self-driven, proactive, exceptional attention to detail, and motivated by continuous improvement.
  • Excellent customer service, communication, and problem-solving skills.
  • Comfortable communicating and collaborating with professionals at all levels.
  • Ability to travel as business needs requires, currently averages 1 week per month.

Benefits

  • Competitive pay
  • Medical, dental, and vision insurance (Serenity covers 90% of the premium)
  • Life insurance
  • Flexible Spending Account (FSA)
  • Paid time off, Sick pay, and 401(k)
  • 10 paid major holidays
  • Bi-weekly paid team treats & lunches
  • Onsite fitness center

Who We Are

Serenity Healthcare empowers patients with advanced medical technologies that provide long-term relief-even when traditional treatments have not succeeded. We are deeply committed to delivering the highest-quality patient experience. This commitment starts with our people.

We invest in our employees and foster a culture that is people-centric, collaborative, positive, proactive, and rich with opportunities for both personal and professional growth.

Apply