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Senior Call Center Director Jobs (NOW HIRING)

allianthcm

Medical Call Center Director

New York, NY

... senior stakeholders across marketing, product, and operations SKILLS Deep expertise in call center operations, including workforce strategy, performance management, and quality assurance at scale.

Lincoln Technical Institute

Call Center Rep

Denver, CO

$16.50 - $20.50/hr

Report to Call Center Director Full-Time Benefits * Medical, Dental, Vision * Life and Disability Insurance * 401(k) with Company Match * Paid Time Off and Holidays * Growth Opportunities About Us ...

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Senior Call Center Director information

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$31K

$89.8K

$239K

How much do senior call center director jobs pay per year?

As of Jun 15, 2026, the average yearly pay for senior call center director in the United States is $89,822.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $126,500.00 per year, depending on experience, location, and employer.

What is the difference between Senior Call Center Director vs Call Center Manager?

AspectSenior Call Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages senior staffManages daily operations, supervises team leads, ensures customer service standards
Required CredentialsBachelor's degree, extensive experience in call center operations, leadership skillsBachelor's degree, experience in call center management, customer service expertise
Work EnvironmentCorporate offices, strategic planning sessionsCall centers, team supervision
Industry UsageUsed in large organizations with multiple centersCommon in organizations with single or multiple centers

The main difference between a Senior Call Center Director and a Call Center Manager lies in scope and strategic focus. The Senior Call Center Director oversees multiple centers and develops long-term strategies, while the Call Center Manager handles daily operations and team supervision. Both roles require similar credentials and industry experience, but the Director's role is more strategic and high-level.

What cities are hiring for Senior Call Center Director jobs? Cities with the most Senior Call Center Director job openings:
What are the most commonly searched types of Senior Call Center jobs? The most popular types of Senior Call Center jobs are:
What states have the most Senior Call Center Director jobs? States with the most job openings for Senior Call Center Director jobs include:
Senior Call Center Director jobs near you
Senior Call Center Specialist

Senior Call Center Specialist

Window World of Baton Rouge

Grand Prairie, TX • On-site

$19 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Summary
America's leading replacement window company, Window World, is looking for a Senior Call Center Specialist to join our Grand Prairie, TX team. In this position, you'll be responsible for ensuring best-in-class customer experience by assisting customers with products and services-related questions and resolving customer concerns with urgency. Bring your customer support skills and determination, and we'll give you the tools you need to succeed. We want you to climb the ladder with us so ask about the opportunities for growth at Window World!
Responsibilities
  • Handle customer inquiries through various communication channels including over the phone, email, online chat, text messaging, or in person
  • Answers questions related to products, policies, and services offered by the organization
  • Schedule appointments for estimates, installations, and other related services
  • Review customer account information to identify and resolve customer concerns and escalate issues beyond their expertise level
  • Engage appropriate resources and route calls for followup and resolution
  • Accurately create and update customer accounts and input records of customer interactions
  • Collect and process payment transactions
  • Contact customers in support of outbound program initiatives
  • Recommend improvements in processes, policies, and procedures to prevent future gaps in customer experience
  • Actively support and meet the organization's performance metrics including call quality, call handling time, call wrap time, and attendance
  • Provide assistance with training and orientation for other Team Members when assigned
  • Performs other duties as assigned or requested by management
Qualifications
  • High school diploma or equivalent
  • 1 year of experience in customer service or call center work setting (2+ years is a plus)
  • Excellent customer service skills including active listening and critical thinking
  • Proficient computer skills including Microsoft Office products
  • Accuracy in data entry and proficient typing skills
  • Service-oriented with desire to resolve customer issues
  • Positive, upbeat attitude and team player
  • Ability to work in-person during office hours: Monday - Friday, 8:00 am - 5:00 pm, and rotating Saturdays 8:00 am - 12:00 pm
Benefits
  • Job Type: Hourly, at $19-$20 (may vary depending on experience)
  • Paid weekly!
  • 401k with company matching contributions!
  • Comprehensive benefits package including, vision, dental, and health insurance
  • Paid time off (PTO) and vacation that accrues over time
  • Opportunities for advancement and bonuses

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