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Security Customer Service Jobs (NOW HIRING)

Security Care Inc.

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Unarmed Security Officer - Beaver

Rochester, PA · On-site

$15.75/hr

Must have 2 years Security /Customer service experience. * Must have High School diploma or GED * Must be able to pass a Criminal Background check * Need to have a neat and professional Appearance

Security Care Inc.

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Unarmed Security Officer - Philadelphia

Philadelphia, PA · On-site

$15.50/hr

Must have 2 years Security /Customer service experience. * Must have High School diploma or GED * Must be able to pass a Criminal Background check * Need to have a neat and professional Appearance

KRE Security

Evening School Security Officer

Hamburg, PA · On-site

$20/hr

Strong communication and customer service skills * Ability to remain calm, alert, and professional ... Previous security, customer service, military, law enforcement, corrections, education, or public ...

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Security Customer Service information

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How much do security customer service jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for security customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a security customer service?

Security Customer Service jobs involve assisting customers or visitors while maintaining a safe and secure environment. Professionals in this role often work at entrances to buildings, events, or businesses, checking identification, monitoring security systems, and responding to incidents. They combine traditional customer service duties, such as answering questions and providing directions, with responsibilities like enforcing safety protocols and managing access controls. The goal is to ensure both the security and satisfaction of all visitors, clients, or employees.

What are the key skills and qualifications needed to thrive as a security customer service professional?

To thrive as a Security Customer Service professional, you need a solid understanding of security protocols, conflict resolution, and customer service principles, often supported by a high school diploma or relevant certification. Familiarity with surveillance systems, incident reporting tools, and access control software is typically required. Strong communication, situational awareness, and problem-solving skills help you effectively interact with the public and handle emergencies calmly. These skills and qualities are essential for maintaining safety, ensuring a positive experience for visitors, and efficiently addressing security concerns.

What are the most common challenges faced in a security customer service role, and how can they be managed?

One of the most common challenges in a Security Customer Service role is balancing the need to enforce rules and maintain safety with providing a positive and approachable experience for clients and visitors. Situations can arise where security protocols may inconvenience guests, and it’s essential to communicate clearly and remain calm under pressure. Collaborating closely with both security team members and front-of-house staff helps ensure a smooth workflow, while regular training on conflict resolution and de-escalation techniques is valuable for handling challenging interactions effectively.

What is the difference between Security Customer Service vs Security Guard?

AspectSecurity Customer ServiceSecurity Guard
Required CredentialsSecurity license, customer service trainingSecurity license, basic training
Work EnvironmentCustomer-facing, retail or event settingsPhysical security, patrols, access control
Employer & Industry UsageRetail stores, events, corporate facilitiesHospitals, malls, private properties
Common Search & ComparisonCustomer service skills, client interactionPhysical security, patrol duties

Security Customer Service focuses on assisting clients and ensuring a positive experience, combining security knowledge with customer interaction. Security Guard roles emphasize physical security, patrols, and access control. Both roles require security licensing but differ mainly in daily tasks and work environment.

More about Security Customer Service jobs

What cities are hiring for Security Customer Service jobs?

Cities with the most Security Customer Service job openings:

What states have the most Security Customer Service jobs?

States with the most job openings for Security Customer Service jobs include:

What are popular job titles related to Security Customer Service jobs?

For Security Customer Service jobs, the most frequently searched job titles are:

Security Customer Service jobs near you
Infographic showing various Security Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Manager, Strategic Customer Success - AI Security

Atlanta, GA • On-site

Cato Networks
See more jobs at Cato Networksexternal

Full-time

Medical, Dental, Vision, Retirement

Re-posted 15 days ago

Key responsibilities

  • Build and scale the AI Security Customer Success practice across the Americas, establishing operating models, success methodologies, and best practices.

  • Lead, recruit, coach, and develop a team of AI Security Customer Success Managers supporting enterprise customers.

  • Own the end-to-end customer lifecycle strategy, including onboarding, adoption, value realization, renewal, and expansion.

Job description

Welcome to the future of cloud networking and security!  

Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeam, Trusteer and more). Cato's unique technology inspired a brand-new product category, later named "SASE" by Gartner and a market expected to reach $28.5 billion by 2028.
This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don't miss it!

The Cato Customer Experience (CX) team is seeking a highly technical, customer-focused Manager, Strategic Customer Success – AI Security (Americas) to build and scale our AI Security Customer Success practice while leading strategic customer engagements across the Americas. This leader will play a pivotal role in defining how Cato delivers customer outcomes for its AI Security portfolio, ensuring customers successfully progress through every stage of the customer lifecycle—from onboarding and adoption to value realization, retention, and expansion.

This role combines technical leadership, strategic account management, executive relationship building, and commercial partnership. The ideal candidate has experience working with Fortune 500 organizations, leading technical customer success teams, and driving platform adoption in complex enterprise environments.

Key Responsibilities

Build & Scale the AI Security Customer Success Practice

  • Build and scale the AI Security Customer Success practice across the Americas, establishing the operating model, customer lifecycle, success methodologies, playbooks, health models, and operational best practices.
  • Lead, recruit, coach, and develop a high-performing team of AI Security Customer Success Managers supporting enterprise customers across the region.
  • Own the end-to-end customer lifecycle strategy, ensuring seamless transitions from onboarding and adoption to value realization, renewal, and expansion.
  • Develop deep expertise in Cato's AI Security capabilities, customer use cases, and integration with the broader Cato SASE platform.
  • Create scalable customer success frameworks that accelerate customer maturity, improve time-to-value, and drive consistent business outcomes.
  • Define and track customer success KPIs, including customer health, adoption, time-to-value, retention, renewals, and expansion.
  • Partner closely with Product Management, R&D, Professional Services, Support, and Product Marketing to advocate for customer needs and continuously improve the end-to-end customer experience.

Drive Strategic Customer Success & Growth

  • Own the post-sales success strategy for a portfolio of strategic Fortune 500 and enterprise customers across the Americas.
  • Build trusted advisor relationships with executive and technical stakeholders, aligning AI Security initiatives to broader cybersecurity, AI governance, and digital transformation strategies.
  • Partner closely with Sales to execute Cato's land-and-expand strategy, positioning AI Security as the initial customer engagement while driving expansion into the broader Cato SASE platform.
  • Lead Executive Business Reviews, strategic account planning, and value realization discussions that demonstrate measurable business outcomes and identify growth opportunities.
  • Coach the team on executive engagement, technical discovery, strategic account planning, adoption planning, and value realization.
  • Identify customer risks proactively while uncovering opportunities to increase platform adoption, improve retention, and drive expansion.
  • Act as the executive escalation point for complex technical and business discussions, coordinating cross-functional teams to deliver successful customer outcomes.

Qualifications

  • 7+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or a related customer-facing technical role within enterprise SaaS.
  • 3+ years of experience leading customer-facing technical teams.
  • Experience managing strategic enterprise or Fortune 500 customer relationships, including executive stakeholder engagement.
  • Demonstrated success partnering with Sales to drive land-and-expand growth motions, increasing platform adoption and expansion revenue.
  • Strong technical background in Cybersecurity, Networking, Cloud/SASE, AI Security, or AI-driven platforms.
  • Proven ability to coach teams in strategic account management, executive business reviews, adoption planning, and value realization.
  • Experience working with complex, multi-product enterprise platforms and cross-functional teams.
  • Strong operational mindset with experience building scalable customer success processes and best practices.
  • Excellent communication, presentation, and executive influence skills.
  • Ability to travel up to 25–30%.

Cato provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Health Savings/Flexible Spending Accounts, flexible time-off, paid parental leave and disability benefits. 

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.