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Security Customer Service Jobs (NOW HIRING)

Citadel Security

Security Officer

Owensboro, KY · On-site

$18.50/hr

This position combines security monitoring with customer service responsibilities and is ideal for individuals who are attentive, professional, and comfortable working independently during overnight ...

OPS Security Group

Armed Security Officer

Pottstown, PA

$17 - $21.75/hr

OPS Security Group is seeking professional and customer-service-focused Enhanced Security Officers for a people-facing security role. This position requires strong communication skills ...

OPS Security Group

Armed Security Officer

Norristown, PA

$16.75 - $21.25/hr

OPS Security Group is seeking professional and customer-service-focused Enhanced Security Officers for a people-facing security role. This position requires strong communication skills ...

OPS Security Group

Armed Security Officer

Narberth, PA · On-site

$16.75 - $21.25/hr

OPS Security Group is seeking professional and customer-service-focused Enhanced Security Officers for a people-facing security role. This position requires strong communication skills ...

Citadel Security

Security Officer

Durango, CO · On-site

$23.50/hr

Previous experience in security, retail security, customer service, or a related field * Experience monitoring commercial properties or active work environments * Familiarity with report writing and ...

OPS Security Group

Armed Security Officer

Norristown, PA · On-site

$16.75 - $21.25/hr

OPS Security Group is seeking professional and customer-service-focused Enhanced Security Officers for a people-facing security role. This position requires strong communication skills ...

Citadel Security USA

Security Officer

Owensboro, KY · On-site

$18.50/hr

This position combines security monitoring with customer service responsibilities and is ideal for individuals who are attentive, professional, and comfortable working independently during overnight ...

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Security Customer Service information

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How much do security customer service jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for security customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the highest paying security job?

The highest paying security jobs typically include security directors, chief security officers, or specialized roles such as cybersecurity managers and executive security consultants. These positions often require extensive experience, advanced certifications, and leadership skills, with salaries reaching six figures or more depending on the industry and organization size.

What are the key skills and qualifications needed to thrive as a Security Customer Service professional, and why are they important?

To thrive as a Security Customer Service professional, you need a solid understanding of security protocols, conflict resolution, and customer service principles, often supported by a high school diploma or relevant certification. Familiarity with surveillance systems, incident reporting tools, and access control software is typically required. Strong communication, situational awareness, and problem-solving skills help you effectively interact with the public and handle emergencies calmly. These skills and qualities are essential for maintaining safety, ensuring a positive experience for visitors, and efficiently addressing security concerns.

What is customer service security?

Customer service security in a security customer service role involves protecting client information, ensuring safe interactions, and maintaining security protocols while assisting customers. It often requires knowledge of security procedures, communication skills, and sometimes certifications like CPR or security licenses to handle sensitive situations effectively.

What are Security Customer Service jobs?

Security Customer Service jobs involve assisting customers or visitors while maintaining a safe and secure environment. Professionals in this role often work at entrances to buildings, events, or businesses, checking identification, monitoring security systems, and responding to incidents. They combine traditional customer service duties, such as answering questions and providing directions, with responsibilities like enforcing safety protocols and managing access controls. The goal is to ensure both the security and satisfaction of all visitors, clients, or employees.

Is a security guard a customer service job?

A security guard role often involves customer service skills, such as interacting politely with the public, providing assistance, and maintaining a welcoming environment. While primarily focused on security and safety, many positions require communication skills and a professional demeanor similar to customer service roles.

What are the most common challenges faced in a Security Customer Service role, and how can they be managed?

One of the most common challenges in a Security Customer Service role is balancing the need to enforce rules and maintain safety with providing a positive and approachable experience for clients and visitors. Situations can arise where security protocols may inconvenience guests, and it’s essential to communicate clearly and remain calm under pressure. Collaborating closely with both security team members and front-of-house staff helps ensure a smooth workflow, while regular training on conflict resolution and de-escalation techniques is valuable for handling challenging interactions effectively.

What is customer service in security guard?

Customer service in a security guard role involves interacting professionally with clients, visitors, and employees to address concerns, provide assistance, and ensure a safe environment. It requires good communication skills, a courteous attitude, and often the ability to handle conflicts or emergencies effectively.

What is the difference between Security Customer Service vs Security Guard?

AspectSecurity Customer ServiceSecurity Guard
Required CredentialsSecurity license, customer service trainingSecurity license, basic training
Work EnvironmentCustomer-facing, retail or event settingsPhysical security, patrols, access control
Employer & Industry UsageRetail stores, events, corporate facilitiesHospitals, malls, private properties
Common Search & ComparisonCustomer service skills, client interactionPhysical security, patrol duties

Security Customer Service focuses on assisting clients and ensuring a positive experience, combining security knowledge with customer interaction. Security Guard roles emphasize physical security, patrols, and access control. Both roles require security licensing but differ mainly in daily tasks and work environment.

More about Security Customer Service jobs
What cities are hiring for Security Customer Service jobs? Cities with the most Security Customer Service job openings:
What states have the most Security Customer Service jobs? States with the most job openings for Security Customer Service jobs include:
What job categories do people searching Security Customer Service jobs look for? The top searched job categories for Security Customer Service jobs are:
Security Customer Service jobs near you
Infographic showing various Security Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Security Valet Officer

Security Valet Officer

St. Moritz Security Services

Weirton, WV • On-site

$14.71/hr

Full-time

Re-posted 15 days ago

St. Moritz Security Services rating

5.0

Company rating: 5.0 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

86th of 108 rated security

Job description

Security Valet Officer

Security Valet Officer

Location: Weirton, WV

Schedule: Open Availability AM Shifts | Monday-Sunday | 7am-3pm

Pay Rate: $14.71 per hour

About the Role

We are seeking dependable and professional Security Valet Officers to join our team in Weirton, WV. In this role, you will be responsible for ensuring the safety and security of people, property, and information at assigned locations. The ideal candidate demonstrates professionalism, strong communication skills, and the ability to remain calm and effective in both routine and emergency situations.

Please Note: Valet services may be incorporated into this Security Officer position.

Primary Responsibilities
  • Conduct regular patrols of assigned areas (on foot or by vehicle) to ensure safety and prevent unauthorized activity
  • Monitor entrances, exits, and access points to verify authorized personnel and visitors
  • Respond promptly and appropriately to alarms, disturbances, and emergency situations (fire, medical, or security-related)
  • Maintain vigilance and report suspicious activity, safety hazards, or maintenance concerns
  • Provide excellent customer service while maintaining a visible and professional security presence
  • Prepare accurate and timely incident reports, daily activity logs, and required documentation
  • Enforce site rules, policies, and regulations in a fair and professional manner
  • Assist with crowd management, visitor guidance, and emergency evacuations when necessary
Requirements
  • Clear criminal background check and drug screen
  • Valid driver’s license with clean driving record
  • Reliable transportation
  • Must be at least 21 years of age
  • Open availability for morning shifts (7am-3pm)
  • High school diploma or GED required
Qualifications
  • Excellent written and verbal communication skills
  • Strong observation skills and attention to detail
  • Ability to stand, walk, or patrol for extended periods
  • Strong problem-solving abilities and sound judgment
  • Previous experience in security, customer service, or related fields preferred but not required — training provided
Core Competencies
  • Professional appearance and demeanor at all times
  • Integrity, dependability, and strong work ethic
  • Ability to handle stressful situations calmly and effectively
  • Excellent situational awareness and decision-making skills
  • Strong interpersonal and customer service skills
  • Ability to work independently and as part of a team

What St. Moritz Security Services employees say

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