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Security Customer Service information

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$8

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$22

How much do security customer service jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for security customer service in Georgia is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.64 per hour, depending on experience, location, and employer.

What is the highest paying security job?

The highest paying security jobs typically include security directors, chief security officers, or specialized roles such as cybersecurity managers and executive security consultants. These positions often require extensive experience, advanced certifications, and leadership skills, with salaries reaching six figures or more depending on the industry and organization size.

What are the key skills and qualifications needed to thrive as a Security Customer Service professional, and why are they important?

To thrive as a Security Customer Service professional, you need a solid understanding of security protocols, conflict resolution, and customer service principles, often supported by a high school diploma or relevant certification. Familiarity with surveillance systems, incident reporting tools, and access control software is typically required. Strong communication, situational awareness, and problem-solving skills help you effectively interact with the public and handle emergencies calmly. These skills and qualities are essential for maintaining safety, ensuring a positive experience for visitors, and efficiently addressing security concerns.

What is customer service security?

Customer service security in a security customer service role involves protecting client information, ensuring safe interactions, and maintaining security protocols while assisting customers. It often requires knowledge of security procedures, communication skills, and sometimes certifications like CPR or security licenses to handle sensitive situations effectively.

What are Security Customer Service jobs?

Security Customer Service jobs involve assisting customers or visitors while maintaining a safe and secure environment. Professionals in this role often work at entrances to buildings, events, or businesses, checking identification, monitoring security systems, and responding to incidents. They combine traditional customer service duties, such as answering questions and providing directions, with responsibilities like enforcing safety protocols and managing access controls. The goal is to ensure both the security and satisfaction of all visitors, clients, or employees.

Is a security guard a customer service job?

A security guard role often involves customer service skills, such as interacting politely with the public, providing assistance, and maintaining a welcoming environment. While primarily focused on security and safety, many positions require communication skills and a professional demeanor similar to customer service roles.

What are the most common challenges faced in a Security Customer Service role, and how can they be managed?

One of the most common challenges in a Security Customer Service role is balancing the need to enforce rules and maintain safety with providing a positive and approachable experience for clients and visitors. Situations can arise where security protocols may inconvenience guests, and it’s essential to communicate clearly and remain calm under pressure. Collaborating closely with both security team members and front-of-house staff helps ensure a smooth workflow, while regular training on conflict resolution and de-escalation techniques is valuable for handling challenging interactions effectively.

What is customer service in security guard?

Customer service in a security guard role involves interacting professionally with clients, visitors, and employees to address concerns, provide assistance, and ensure a safe environment. It requires good communication skills, a courteous attitude, and often the ability to handle conflicts or emergencies effectively.

What is the difference between Security Customer Service vs Security Guard?

AspectSecurity Customer ServiceSecurity Guard
Required CredentialsSecurity license, customer service trainingSecurity license, basic training
Work EnvironmentCustomer-facing, retail or event settingsPhysical security, patrols, access control
Employer & Industry UsageRetail stores, events, corporate facilitiesHospitals, malls, private properties
Common Search & ComparisonCustomer service skills, client interactionPhysical security, patrol duties

Security Customer Service focuses on assisting clients and ensuring a positive experience, combining security knowledge with customer interaction. Security Guard roles emphasize physical security, patrols, and access control. Both roles require security licensing but differ mainly in daily tasks and work environment.

What are popular job titles related to Security Customer Service jobs in Georgia? For Security Customer Service jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Security Customer Service jobs in Georgia look for? The top searched job categories for Security Customer Service jobs in Georgia are:
What cities in Georgia are hiring for Security Customer Service jobs? Cities in Georgia with the most Security Customer Service job openings:
Security Customer Service jobs near you
Infographic showing various Security Customer Service job openings in Georgia as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $33,013 per year, or $15.9 per hour.

Access Control Security Officers

St. Moritz Security Services

Albany, GA

$15 - $16/hr

Full-time

Re-posted 29 days ago

St. Moritz Security Services rating

5.2

Company rating: 5.2 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

88th of 116 rated security

Job description

Access Control Security Officers

Job Title: Unarmed Security Officer

Location: Albany, GA

Schedule: All Days and Shifts

Pay Rate: $15.00 $16.00 Per Hour - Security Officers

  • Weekend availability is required
  • A valid drivers license is preferred for most positions

Essential Functions and Responsibilities

The following are the duties that are necessary to satisfy the minimum requirements of the position. Other duties may be assigned on an as-needed basis.

  • Responsible for executing security services as outlined in the Post Order Manual and accompanying policy and procedural guidelines and as directed by SMSSI Management.
  • May be responsible for conducting walking patrols of building/facility (or assigned areas within or outside the building/facility) and include vehicular patrols, golf cart patrols and/or bicycle patrols.
  • Responsible for identifying and reporting security threats, unsafe conditions or hazards, and/or other emergency situations.
  • Responsible for site-specific duties and tasks based on assignment, which may include customer service, loss prevention, retail security, lobby/visitor reception, service/freight elevator security, loading dock security, and/or a variety of other safety and security roles.
  • Write detailed, accurate, and legible incident reports during shift, including notation of any unusual activities and how issues were resolved. Responsible for contacting appropriate individuals (Site Supervision, Field Management, etc.) as directed by site post orders or as needed during shift.
  • Responsible for knowing all site-specific policies and procedures, and implementing emergency response activities as appropriate.
  • Responsible for following all company procedures, maintaining acceptable attendance, and adhering to all grooming and customer service standards.
  • Responsible for participating in all company and site required orientation and training programs.
  • Respond to any incidents that occur during shift, in conformity with the Post Orders and the Company’s Use of Force Policy, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner.
  • Conduct security, customer service, or support function(s) as directed by supervisor or in support of client request(s).

Why St. Moritz?

Are you looking for a rewarding career in the security industry? Join St. Moritz Security Services, Inc., a well -established company with over 43 years in the industry.

No security program can be successfully implemented without quality people to execute the program.

The ST. MORITZ DIFFERENCE is our PEOPLE.

From the first level security officer to the CEO, St. Moritz is committed from the top down to provide the highest level of service possible.


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