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Security Customer Service Jobs (NOW HIRING)

07/21/2021

Armed Security Officer

Houston, TX

$15/hr

Commission Security Officer/ Doorman Job Title: Doorman Job Details: Full Time/Part Time Pay Rate ... Customer service and de-escalation if needed. Standing will be needed most of the shift. Applicants ...

07/21/2021

Armed Security Officer

Houston, TX

$15/hr

Commission Security Officer/ Doorman Job Title: Doorman Job Details: Full Time/Part Time Pay Rate ... Customer service and de-escalation if needed. Standing will be needed most of the shift. Applicants ...

Deer Meadows

Security Guard

Philadelphia, PA

$15/hr

As a Security Receptionist, you will provide exceptional customer service while ensuring the safety and security of our residents, staff, and facility. If you're passionate about creating a warm and ...

First Coast Security

Security Officer

Louisa, VA · On-site

$14.50 - $17.25/hr

Provide customer service to employees, visitors, and contractors * Maintain a clean and professional appearance at all times REQUIREMENTS * Must be able to obtain an Unarmed Professional Security ...

Dunbar Security Solutions

Security Officer

Richmond, VA · On-site

$19.29/hr

Prior experience in security, customer service, residential communities, or hospitality * Experience preparing written reports or documenting incidents * Familiarity with patrol procedures and access ...

First Coast Security

Security Officer

Hermiston, OR

$16.75 - $19.75/hr

Provide customer service to employees, visitors, and contractors * Maintain a clean and professional appearance at all times REQUIREMENTS * Must be able to obtain an Unarmed Professional Security ...

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How much do security customer service jobs pay per hour?

As of May 30, 2026, the average hourly pay for security customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Security Customer Service professional, and why are they important?

To thrive as a Security Customer Service professional, you need a solid understanding of security protocols, conflict resolution, and customer service principles, often supported by a high school diploma or relevant certification. Familiarity with surveillance systems, incident reporting tools, and access control software is typically required. Strong communication, situational awareness, and problem-solving skills help you effectively interact with the public and handle emergencies calmly. These skills and qualities are essential for maintaining safety, ensuring a positive experience for visitors, and efficiently addressing security concerns.

What are the most common challenges faced in a Security Customer Service role, and how can they be managed?

One of the most common challenges in a Security Customer Service role is balancing the need to enforce rules and maintain safety with providing a positive and approachable experience for clients and visitors. Situations can arise where security protocols may inconvenience guests, and it’s essential to communicate clearly and remain calm under pressure. Collaborating closely with both security team members and front-of-house staff helps ensure a smooth workflow, while regular training on conflict resolution and de-escalation techniques is valuable for handling challenging interactions effectively.

What are Security Customer Service jobs?

Security Customer Service jobs involve assisting customers or visitors while maintaining a safe and secure environment. Professionals in this role often work at entrances to buildings, events, or businesses, checking identification, monitoring security systems, and responding to incidents. They combine traditional customer service duties, such as answering questions and providing directions, with responsibilities like enforcing safety protocols and managing access controls. The goal is to ensure both the security and satisfaction of all visitors, clients, or employees.

What is the difference between Security Customer Service vs Security Guard?

AspectSecurity Customer ServiceSecurity Guard
Required CredentialsSecurity license, customer service trainingSecurity license, basic training
Work EnvironmentCustomer-facing, retail or event settingsPhysical security, patrols, access control
Employer & Industry UsageRetail stores, events, corporate facilitiesHospitals, malls, private properties
Common Search & ComparisonCustomer service skills, client interactionPhysical security, patrol duties

Security Customer Service focuses on assisting clients and ensuring a positive experience, combining security knowledge with customer interaction. Security Guard roles emphasize physical security, patrols, and access control. Both roles require security licensing but differ mainly in daily tasks and work environment.

More about Security Customer Service jobs
What cities are hiring for Security Customer Service jobs? Cities with the most Security Customer Service job openings:
What states have the most Security Customer Service jobs? States with the most job openings for Security Customer Service jobs include:
What job categories do people searching Security Customer Service jobs look for? The top searched job categories for Security Customer Service jobs are:
Security Customer Service jobs near you
Infographic showing various Security Customer Service job openings in the United States as of May 2026, with employment types broken down into 47% Full Time, 48% Part Time, and 5% Contract. Highlights an 80% Physical, 3% Hybrid, and 17% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Security Officer

Security Officer

First Coast Security Services, Inc.

Hermiston, OR • On-site

$19 - $20/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

First Coast Security rating

5.6

Company rating: 5.6 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

67th of 100 rated security

Job description

Overview
First Coast Security (FCS), founded in 1999, is a leading security services provider offering customized solutions across commercial, residential, and government sites. We hire and develop high-quality Security Officers and maintain a culture built on service excellence, integrity, and employee satisfaction. FCS values long-term careers, recognizes strong performance, and promotes from within, giving you real opportunities to grow.
First Coast Security is an Equal Opportunity / Affirmative Action Employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce.
#services
Job Details
As an Unarmed Security Officer, you will monitor entrances, complete patrols, assist visitors, and respond to any safety concerns on site. You'll help maintain a secure environment by staying alert, following post orders, and documenting important activities throughout your shift.
New to security? FCS offers comprehensive training to assist you in obtaining your state guard card and CPR certification, along with hands-on, on-the-job learning. Our supportive, team-focused culture and clear advancement paths make it easy to build a lasting career, whether you're starting as an unarmed officer or moving into supervisory and leadership roles.
JOB DESCRIPTION
  • Conduct patrols and monitor all access points, interior and exterior
  • Stand guard at assigned posts to maintain visibility and ensure site security
  • Observe and report hazards or suspicious activity and complete daily logs and incident reports
  • Responding quickly to emergencies or threats
  • Monitoring surveillance cameras
  • Provide customer service to employees, visitors, and contractors
  • Maintain a clean and professional appearance at all times

REQUIREMENTS
  • Must be able to obtain an Unarmed Professional Security License as required by state
  • Must be able to obtain a First Aid/CPR/AED certification
  • Must be able to pass a drug screening, driving record check and background check
  • U.S. citizenship required to meet contract and security clearance standards
  • Must be at least 18 years old or 21 or older for any driving position
  • proficient English language communication, reading, and writing skills
  • Able to meet all physical demands, including occasional lifting (up to 40 lbs.), and performing tasks such as bending, climbing, running, walking, and standing for long periods of time as needed
  • Previous security, customer service, military, or law enforcement experience is helpful but not required

#services
#INDHP
Certification Requirements
  • Guard Card
  • First Aid/CPR/AED

Education Requirements
  • High School Diploma or GED

Additional Information / Benefits
  • Paid Holidays
  • 401K/403b Plan
  • Short Term Disability
  • Dental Insurance
  • Paid Vacation
  • Long Term Disability
  • Paid Sick Days
  • Vision Insurance
  • Medical Insurance
  • Life Insurance

What First Coast Security employees say

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