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Security Customer Service Jobs (NOW HIRING)

Citadel Security

Security Officer

Durango, CO · On-site

$23.50/hr

Previous experience in security, retail security, customer service, or a related field * Experience monitoring commercial properties or active work environments * Familiarity with report writing and ...

Citadel Security USA

Security Officer

Owensboro, KY · On-site

$18.50/hr

This position combines security monitoring with customer service responsibilities and is ideal for individuals who are attentive, professional, and comfortable working independently during overnight ...

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How much do security customer service jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for security customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the highest paying security job?

The highest paying security jobs typically include security directors, chief security officers, or specialized roles such as cybersecurity managers and executive security consultants. These positions often require extensive experience, advanced certifications, and leadership skills, with salaries reaching six figures or more depending on the industry and organization size.

What are the key skills and qualifications needed to thrive as a Security Customer Service professional, and why are they important?

To thrive as a Security Customer Service professional, you need a solid understanding of security protocols, conflict resolution, and customer service principles, often supported by a high school diploma or relevant certification. Familiarity with surveillance systems, incident reporting tools, and access control software is typically required. Strong communication, situational awareness, and problem-solving skills help you effectively interact with the public and handle emergencies calmly. These skills and qualities are essential for maintaining safety, ensuring a positive experience for visitors, and efficiently addressing security concerns.

What is customer service security?

Customer service security in a security customer service role involves protecting client information, ensuring safe interactions, and maintaining security protocols while assisting customers. It often requires knowledge of security procedures, communication skills, and sometimes certifications like CPR or security licenses to handle sensitive situations effectively.

What are Security Customer Service jobs?

Security Customer Service jobs involve assisting customers or visitors while maintaining a safe and secure environment. Professionals in this role often work at entrances to buildings, events, or businesses, checking identification, monitoring security systems, and responding to incidents. They combine traditional customer service duties, such as answering questions and providing directions, with responsibilities like enforcing safety protocols and managing access controls. The goal is to ensure both the security and satisfaction of all visitors, clients, or employees.

Is a security guard a customer service job?

A security guard role often involves customer service skills, such as interacting politely with the public, providing assistance, and maintaining a welcoming environment. While primarily focused on security and safety, many positions require communication skills and a professional demeanor similar to customer service roles.

What are the most common challenges faced in a Security Customer Service role, and how can they be managed?

One of the most common challenges in a Security Customer Service role is balancing the need to enforce rules and maintain safety with providing a positive and approachable experience for clients and visitors. Situations can arise where security protocols may inconvenience guests, and it’s essential to communicate clearly and remain calm under pressure. Collaborating closely with both security team members and front-of-house staff helps ensure a smooth workflow, while regular training on conflict resolution and de-escalation techniques is valuable for handling challenging interactions effectively.

What is customer service in security guard?

Customer service in a security guard role involves interacting professionally with clients, visitors, and employees to address concerns, provide assistance, and ensure a safe environment. It requires good communication skills, a courteous attitude, and often the ability to handle conflicts or emergencies effectively.

What is the difference between Security Customer Service vs Security Guard?

AspectSecurity Customer ServiceSecurity Guard
Required CredentialsSecurity license, customer service trainingSecurity license, basic training
Work EnvironmentCustomer-facing, retail or event settingsPhysical security, patrols, access control
Employer & Industry UsageRetail stores, events, corporate facilitiesHospitals, malls, private properties
Common Search & ComparisonCustomer service skills, client interactionPhysical security, patrol duties

Security Customer Service focuses on assisting clients and ensuring a positive experience, combining security knowledge with customer interaction. Security Guard roles emphasize physical security, patrols, and access control. Both roles require security licensing but differ mainly in daily tasks and work environment.

More about Security Customer Service jobs
What cities are hiring for Security Customer Service jobs? Cities with the most Security Customer Service job openings:
What states have the most Security Customer Service jobs? States with the most job openings for Security Customer Service jobs include:
What job categories do people searching Security Customer Service jobs look for? The top searched job categories for Security Customer Service jobs are:
Security Customer Service jobs near you
Infographic showing various Security Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Security Officer

Security Officer

Citadel Security

Durango, CO • On-site

$23.50/hr

Other

Re-posted 18 days ago

Job description

Location: Durango, CO 81301
Employment Type: Full-Time
Position: Unarmed Security Officer
Pay: Up to $23.50 per hour
Schedule: Wednesday to Sunday | 3:30 PM - 11:15 PM
Position Summary
Citadel Security USA is hiring a Full-Time Unarmed Security Officer to provide security services at a retail property in Durango, Colorado. This position supports daily operations by helping protect people, property, and client assets through routine patrols, access monitoring, and professional customer interaction.
The successful candidate is dependable, observant, and comfortable working independently while following established security procedures. This role requires a visible presence throughout the property and the ability to respond appropriately to routine security concerns.
Primary Responsibilities
Property Patrol
  • Conduct scheduled foot patrols throughout retail areas, surrounding grounds, and designated work zones
  • Inspect entrances, exits, parking areas, and other assigned locations
  • Monitor the property for safety hazards, suspicious activity, or unauthorized access
  • Help maintain a safe and orderly environment for customers, employees, and contractors
Access Control
  • Verify authorization before allowing entry into restricted or controlled areas
  • Monitor visitor, vendor, and contractor activity in accordance with site requirements
  • Assist with enforcing site rules and established security procedures
  • Report on access concerns or policy violations promptly
Incident Response
  • Respond to security-related situations following client and company procedures
  • Notify supervisors of incidents requiring additional assistance
  • Support emergency response efforts when appropriate
  • Document observations and actions taken during security events
Documentation & Communication
  • Complete daily activity reports and incident documentation accurately
  • Record unusual occurrences, hazards, or maintenance concerns
  • Maintain clear communication with supervisors and designated client representatives
  • Follow all post orders and site-specific instructions throughout the shift
Minimum Qualifications
  • Must be at least 18 years of age
  • Strong verbal and written communication skills
  • Ability to work independently while remaining attentive to changing conditions
  • Dependable attendance and punctuality
  • Professional appearance and customer-focused attitude
  • Ability to remain calm and exercise sound judgment during unexpected situations
Preferred Qualifications
  • Previous experience in security, retail security, customer service, or a related field
  • Experience monitoring commercial properties or active work environments
  • Familiarity with report writing and electronic documentation systems
  • Strong observation, problem-solving, and conflict resolution skills

Equal Opportunity Employer
Citadel Security USA is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.

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