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Security Customer Service Jobs (NOW HIRING)

07/21/2021

Armed Security Officer

Houston, TX

$15/hr

Commission Security Officer/ Doorman Job Title: Doorman Job Details: Full Time/Part Time Pay Rate ... Customer service and de-escalation if needed. Standing will be needed most of the shift. Applicants ...

07/21/2021

Armed Security Officer

Houston, TX · On-site

$15/hr

Commission Security Officer/ Doorman Job Title: Doorman Job Details: Full Time/Part Time Pay Rate ... Customer service and de-escalation if needed. Standing will be needed most of the shift. Applicants ...

KRE Security

Evening School Security Guard

Hamburg, PA · On-site

$20/hr

Strong communication and customer service skills * Ability to remain calm, alert, and professional ... Previous security, customer service, military, law enforcement, corrections, education, or public ...

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Security Customer Service information

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How much do security customer service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for security customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a security customer service?

Security Customer Service jobs involve assisting customers or visitors while maintaining a safe and secure environment. Professionals in this role often work at entrances to buildings, events, or businesses, checking identification, monitoring security systems, and responding to incidents. They combine traditional customer service duties, such as answering questions and providing directions, with responsibilities like enforcing safety protocols and managing access controls. The goal is to ensure both the security and satisfaction of all visitors, clients, or employees.

What are the key skills and qualifications needed to thrive as a security customer service professional?

To thrive as a Security Customer Service professional, you need a solid understanding of security protocols, conflict resolution, and customer service principles, often supported by a high school diploma or relevant certification. Familiarity with surveillance systems, incident reporting tools, and access control software is typically required. Strong communication, situational awareness, and problem-solving skills help you effectively interact with the public and handle emergencies calmly. These skills and qualities are essential for maintaining safety, ensuring a positive experience for visitors, and efficiently addressing security concerns.

What are the most common challenges faced in a security customer service role, and how can they be managed?

One of the most common challenges in a Security Customer Service role is balancing the need to enforce rules and maintain safety with providing a positive and approachable experience for clients and visitors. Situations can arise where security protocols may inconvenience guests, and it’s essential to communicate clearly and remain calm under pressure. Collaborating closely with both security team members and front-of-house staff helps ensure a smooth workflow, while regular training on conflict resolution and de-escalation techniques is valuable for handling challenging interactions effectively.

What is the difference between Security Customer Service vs Security Guard?

AspectSecurity Customer ServiceSecurity Guard
Required CredentialsSecurity license, customer service trainingSecurity license, basic training
Work EnvironmentCustomer-facing, retail or event settingsPhysical security, patrols, access control
Employer & Industry UsageRetail stores, events, corporate facilitiesHospitals, malls, private properties
Common Search & ComparisonCustomer service skills, client interactionPhysical security, patrol duties

Security Customer Service focuses on assisting clients and ensuring a positive experience, combining security knowledge with customer interaction. Security Guard roles emphasize physical security, patrols, and access control. Both roles require security licensing but differ mainly in daily tasks and work environment.

More about Security Customer Service jobs

What cities are hiring for Security Customer Service jobs?

Cities with the most Security Customer Service job openings:

What states have the most Security Customer Service jobs?

States with the most job openings for Security Customer Service jobs include:

What job categories do people searching Security Customer Service jobs look for?

The top searched job categories for Security Customer Service jobs are:

Security Customer Service jobs near you
Infographic showing various Security Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Unarmed Security Officer - Thorndale PA

U.S. Security Care, Inc.

Thorndale, PA • On-site

$15.50/hr

Part-time

Posted 21 days ago

Job description

Schedule 7:45-5:15pm 3 days per week + possible call outs Monday - Friday
We are looking for a highly motivated security officer to ensure the safety and protection of our client's assets in accordance with all local, state, and federal laws. Our ideal candidate is sharp, observant, and confident within their skill set.
Pay Rate: Competitive Pay Rate $15.50 hr.
Responsibilities:
  • Escalate emergencies to law enforcement as needed;
  • Submit incident reports to the US Security Care operations team;
  • Patrol premises regularly to maintain order and establish a security presence;
  • Perform site-specific tasks in accordance with organizational policy and practices;
  • Monitor surveillance cameras (CCTVs) periodically to identify disruptions or unlawful acts.

Qualifications:
  • Must have 2 years experience in Security/Customer Service
  • Neat and professional appearance
  • Must be able to stand for at least 4 hours
  • Effective oral and written communication skills
  • High school diploma or equivalent required AND the ability to pass a criminal background check

Together we can accomplish a job worth doing, and a success worth reaching.

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