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Security Customer Service Jobs in California (NOW HIRING)

GardaWorld

$20.65/hr

As a Security Officer - Response, your role will vary depending on the day and special event. Whether it's customer service, patrols, or surveillance, we need you to adapt with agility and precision.

Harvey

Analyst, Customer Trust

San Francisco, CA · On-site

$94K - $141K/yr

Why Harvey At Harvey, we're transforming how legal and professional services operate. By combining ... You will drive company growth by addressing customer security inquiries, supporting our Go-To ...

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All JobsSecurity Customer Service JobsSecurity Customer Service Jobs in California

Security Customer Service information

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$9

$18

$26

How much do security customer service jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for security customer service in California is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is the highest paying security job?

The highest paying security jobs typically include security directors, chief security officers, or specialized roles such as cybersecurity managers and executive security consultants. These positions often require extensive experience, advanced certifications, and leadership skills, with salaries reaching six figures or more depending on the industry and organization size.

What are the key skills and qualifications needed to thrive as a Security Customer Service professional, and why are they important?

To thrive as a Security Customer Service professional, you need a solid understanding of security protocols, conflict resolution, and customer service principles, often supported by a high school diploma or relevant certification. Familiarity with surveillance systems, incident reporting tools, and access control software is typically required. Strong communication, situational awareness, and problem-solving skills help you effectively interact with the public and handle emergencies calmly. These skills and qualities are essential for maintaining safety, ensuring a positive experience for visitors, and efficiently addressing security concerns.

What is customer service security?

Customer service security in a security customer service role involves protecting client information, ensuring safe interactions, and maintaining security protocols while assisting customers. It often requires knowledge of security procedures, communication skills, and sometimes certifications like CPR or security licenses to handle sensitive situations effectively.

What are Security Customer Service jobs?

Security Customer Service jobs involve assisting customers or visitors while maintaining a safe and secure environment. Professionals in this role often work at entrances to buildings, events, or businesses, checking identification, monitoring security systems, and responding to incidents. They combine traditional customer service duties, such as answering questions and providing directions, with responsibilities like enforcing safety protocols and managing access controls. The goal is to ensure both the security and satisfaction of all visitors, clients, or employees.

Is a security guard a customer service job?

A security guard role often involves customer service skills, such as interacting politely with the public, providing assistance, and maintaining a welcoming environment. While primarily focused on security and safety, many positions require communication skills and a professional demeanor similar to customer service roles.

What are the most common challenges faced in a Security Customer Service role, and how can they be managed?

One of the most common challenges in a Security Customer Service role is balancing the need to enforce rules and maintain safety with providing a positive and approachable experience for clients and visitors. Situations can arise where security protocols may inconvenience guests, and it’s essential to communicate clearly and remain calm under pressure. Collaborating closely with both security team members and front-of-house staff helps ensure a smooth workflow, while regular training on conflict resolution and de-escalation techniques is valuable for handling challenging interactions effectively.

What is customer service in security guard?

Customer service in a security guard role involves interacting professionally with clients, visitors, and employees to address concerns, provide assistance, and ensure a safe environment. It requires good communication skills, a courteous attitude, and often the ability to handle conflicts or emergencies effectively.

What is the difference between Security Customer Service vs Security Guard?

AspectSecurity Customer ServiceSecurity Guard
Required CredentialsSecurity license, customer service trainingSecurity license, basic training
Work EnvironmentCustomer-facing, retail or event settingsPhysical security, patrols, access control
Employer & Industry UsageRetail stores, events, corporate facilitiesHospitals, malls, private properties
Common Search & ComparisonCustomer service skills, client interactionPhysical security, patrol duties

Security Customer Service focuses on assisting clients and ensuring a positive experience, combining security knowledge with customer interaction. Security Guard roles emphasize physical security, patrols, and access control. Both roles require security licensing but differ mainly in daily tasks and work environment.

What are popular job titles related to Security Customer Service jobs in California? For Security Customer Service jobs in California, the most frequently searched job titles are:
What job categories do people searching Security Customer Service jobs in California look for? The top searched job categories for Security Customer Service jobs in California are:
Security Customer Service jobs near you
Infographic showing various Security Customer Service job openings in California as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,586 per year, or $18.6 per hour.

Security, Customer Solutions

World Wide Technology

Costa Mesa, CA • On-site

$145K - $170K/yr

Full-time

Re-posted 22 days ago

World Wide Technology rating

7.8

Company rating: 7.8 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

85th of 220 rated it services

Job description

What you will do:
  • Generate demand and build sales pipeline for security-specific solutions in a defined territory including ownership of the Revenue and Gross Profit attainment
  • Own the executive sales cycle from discovery to close: map business problems to offers, orchestrate virtual teams (pre-sales architects, delivery, partners), shape proposals/SOWs, and negotiate to signature.
  • Lead with value/ROI: build business cases, success metrics, and adoption plans for measurable impact.
  • Take a services lead approach to help clients architect and design a security architecture as it relates security incident management, threat & vulnerability management to include market leading SIEM & SOAR event management platforms
  • Help customers define best practices and key processes and systems to provide guidance on SecOps best practices and efficiencies
  • Facilitate C-level conversations to enhance understanding of security and bring alignment at customers to specific security initiatives
  • Partner co-sell & funding: align with Microsoft, Cisco, and Palo Alto (among other complimentary OEM's) to unlock workshops, customer incentives, and POC funding motions that accelerate deals.
  • Pipeline discipline: maintain accurate Salesforce hygiene and weekly cadence on funnel adds and sufficiency; leverage Sales Ops dashboards.
  • Evangelize responsibly: position security platforms and complimentary solutions to those platforms, surrounding endpoint, DLP, identity, network, and cloud security to reduce risk while scaling value.

What you bring to the table:
Professional Experience
The ideal candidate will bring 5 to 10+ years of demonstrated success in solutions sales, specifically focused on security platforms. This experience should include a proven track record in selling multi-vendor integrated solutions and professional services.
Security Platform Expertise
  • Microsoft: Proficiency with Microsoft's security stack (Defender, Entra, Purview, XDR, Sentinel, Copilot for Security)
  • Cisco: Familiarity with Breach, Cloud, and User Protection suites and the associated products included (Firewalls, XDR, ISE, Duo, Umbrella, etc.)
  • Palo Alto: Experience with/Awareness of Network, Cloud, and SecOps product and solution suites
  • Ecosystem: Awareness of Sophos, Crowdstrike, Fortinet, Zscaler, SentinelOne, F5, Proofpoint, Cyberark, Wiz, RSA, and other leading solutions
  • Working knowledge of emerging products, services, protocols, and standards in support of security improvements and risk

Business Acumen
The candidate should possess the ability to translate executive-level objectives-such as compliance, security operations, risk, and customer/employee experience-into a well-structured security platform roadmap and adoption plan. They must be able to present a clear narrative connecting multiple security layers, SecOps and governance to desired business outcomes.
Team Leadership and Orchestration
Proven capability in leading virtual pursuit teams and coordinating partner co-selling and funding efforts is essential.
Technical Familiarity
The candidate should be familiar with security infrastructure and layers, including Endpoint, Network, Identity, and Cloud solutions as well as SecOps and understand how these solutions integrate and support zero trust framework design and implementation.
Willingness and ability to travel frequently within a designated Sales District, up to 40% of the time.
Pay Range:
The typical base pay range for this role is $145,000-$170,000, plus incentives.
Note: the pay range represents the full base pay range for this position. Each individual offer will take into consideration a range of factors, including prior experience and geographic location.
In addition to the base salary, this role is eligible for additional elements of compensation including (cell allowances, and commissions etc.), as well as a comprehensive benefits plan.
Not sure if you qualify? Think about applying anyway:
We understand that not everyone brings 100% of the skills and experience for the role.
At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.
Please note: While Softchoice is part of the WWT family, the selected candidate will be employed through Softchoice, receiving its benefits and reporting to its leadership. Further information on Softchoice can be found on our career page: https://www.softchoice.com/careers
Why You'll Love Working Here:
  • The People: You'll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
  • High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
  • Flexibility: Plan your workdays in a way that suits you best
  • Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years
  • Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
  • Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:
We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.
Require accommodation? We are ready to help:
We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.
Our commitment to your experience:
We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.
Before you start with us, we will conduct a criminal record check, verify your education, and check your references.
When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time!
This is a position reporting directly into Softchoice Corporation, which is a World Wide Technology company.
Job Title: Security Customer Solutions Architect
Why you'll love Softchoice:
We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.
We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what's good for our people and communities.
The impact you'll have:
Are you ready to be at the heart of the most critical technology solution for every customer? Security remains a top priority in shaping the future of how organizations harness cutting-edge technology while protecting their data, intellectual property, people, and customers. As a pivotal member of our team, you won't just be selling solutions-you'll be empowering our customers to unlock the full potential of their technology investments by helping create integrated, comprehensive security solutions across the industry's leading software and hardware security providers.
At Softchoice, your influence will reach far beyond assessments and bills of material. You'll have the unique opportunity to architect and deliver security platforms that become the backbone of our customers' success, transforming how they provide confidence at every level of their organization, that they are secure. Through our platformization strategy approach that leads customers on a journey with the principles of a in a Zero Trust Framework-leveraging deep alliances with Microsoft, Cisco, Palo Alto, and many more leading security solution providers,-you'll help organizations move from vision to execution, making security practical, durable, and truly impactful.
Imagine being the trusted advisor who brings clarity to complex challenges, guiding senior executives to align on a transformative security roadmap. You'll be instrumental in shaping business cases that deliver reduced operational costs, improved security posture, and strengthen compliance-while mapping out the tangible roadmap milestones that drive executive buy-in and long-term adoption.
In this role, you'll quarterback a high-performing team of account executives, solution architects, and technical experts, orchestrating seamless collaboration to deliver security solutions tailored precisely to each customer's unique needs. You'll facilitate boardroom-level discussions, influence strategic decision-making, and see your recommendations come to life in ways that redefine what's possible for your clients.
If you're passionate about making a lasting impact, eager to champion improve security solution adoption, and thrive on building relationships that fuel innovation-this is your chance to be the catalyst for real change, helping organizations across industries shape their futures with confidence and clarity.
Who you will be working with:
This role will report to the regional leader of technical sales and be part of a "technical sales" organization.
You will work with our most strategic customers looking to guide their Security journey leading to a transformation of their business.
You and your team will be directly supported by technical solution architects and engineers, bringing technical acumen early in the sales cycle to ensure our customers find fast value in their discussions with you.
You'll work alongside other specialty sales teams for Data & AI and Modern Infrastructure to help provide comprehensive solutions across multiple solution areas
You will collaborate with account executives, regional and district level sales leadership and GTM team members in partnership to ensure we grow our Security business together.

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