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Security Customer Service Jobs in California (NOW HIRING)

PalAmerican Security

Security Guard

Santa Cruz, CA

$22.50/hr

Prior security, customer service, or public‑facing experience preferred * Strong communication and interpersonal skills * Ability to remain calm and professional in high‑pressure situations

GardaWorld

$20.65/hr

As a Security Officer - Response, your role will vary depending on the day and special event. Whether it's customer service, patrols, or surveillance, we need you to adapt with agility and precision.

Harvey

Analyst, Customer Trust

San Francisco, CA · On-site

$94K - $141K/yr

Why Harvey At Harvey, we're transforming how legal and professional services operate. By combining ... You will drive company growth by addressing customer security inquiries, supporting our Go-To ...

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Showing results 21-40

All JobsSecurity Customer Service JobsSecurity Customer Service Jobs in California

Security Customer Service information

See California salary details

$9

$18

$26

How much do security customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for security customer service in California is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is a security customer service?

Security Customer Service jobs involve assisting customers or visitors while maintaining a safe and secure environment. Professionals in this role often work at entrances to buildings, events, or businesses, checking identification, monitoring security systems, and responding to incidents. They combine traditional customer service duties, such as answering questions and providing directions, with responsibilities like enforcing safety protocols and managing access controls. The goal is to ensure both the security and satisfaction of all visitors, clients, or employees.

What are the key skills and qualifications needed to thrive as a security customer service professional?

To thrive as a Security Customer Service professional, you need a solid understanding of security protocols, conflict resolution, and customer service principles, often supported by a high school diploma or relevant certification. Familiarity with surveillance systems, incident reporting tools, and access control software is typically required. Strong communication, situational awareness, and problem-solving skills help you effectively interact with the public and handle emergencies calmly. These skills and qualities are essential for maintaining safety, ensuring a positive experience for visitors, and efficiently addressing security concerns.

What are the most common challenges faced in a security customer service role, and how can they be managed?

One of the most common challenges in a Security Customer Service role is balancing the need to enforce rules and maintain safety with providing a positive and approachable experience for clients and visitors. Situations can arise where security protocols may inconvenience guests, and it’s essential to communicate clearly and remain calm under pressure. Collaborating closely with both security team members and front-of-house staff helps ensure a smooth workflow, while regular training on conflict resolution and de-escalation techniques is valuable for handling challenging interactions effectively.

What is the difference between Security Customer Service vs Security Guard?

AspectSecurity Customer ServiceSecurity Guard
Required CredentialsSecurity license, customer service trainingSecurity license, basic training
Work EnvironmentCustomer-facing, retail or event settingsPhysical security, patrols, access control
Employer & Industry UsageRetail stores, events, corporate facilitiesHospitals, malls, private properties
Common Search & ComparisonCustomer service skills, client interactionPhysical security, patrol duties

Security Customer Service focuses on assisting clients and ensuring a positive experience, combining security knowledge with customer interaction. Security Guard roles emphasize physical security, patrols, and access control. Both roles require security licensing but differ mainly in daily tasks and work environment.

What are popular job titles related to Security Customer Service jobs in California?

For Security Customer Service jobs in California, the most frequently searched job titles are:

What job categories do people searching Security Customer Service jobs in California look for?

The top searched job categories for Security Customer Service jobs in California are:

Security Customer Service jobs near you
Infographic showing various Security Customer Service job openings in California as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,586 per year, or $18.6 per hour.

Security Guard

PalAmerican Security

Santa Cruz, CA

$22.50/hr

Full-time

Medical, Dental, Vision, Life

Posted 9 days ago

Job description

Santa Cruz Metro Transit - Must have a valid CA Guard Card and Powers to Arrest/Use of Force Certificate -
Must be 21+ and have a clean driving record for insurance purposes. -
Schedule:  Tues-Sat 2300-0730

PalAmerican Security - Transit Security Officer Needed

Are you passionate about making a difference in your community? Do you have at least 2 years of security or military experience? If yes, then this opportunity is perfect for you!

Join PalAmerican Security as a Transit Security Officer and be part of a community dedicated to improving the world we live in. With a focus on innovation and self-improvement, PalAmerican Security is committed to exceeding expectations and providing top-notch security services. As a Security Officer, you will enjoy delicious benefits such as Medical, Dental, Vision, Life Insurance, and more. You will also have the opportunity to learn valuable skills such as verbal de-escalation and customer care.

What you will do

  • Patrol transit stations, platforms, vehicles, and surrounding areas
  • Maintain a visible presence to deter unsafe or disruptive behavior
  • Assist passengers with directions, information, and general support
  • Monitor access points and observe activities to identify safety concerns
  • Respond to incidents, emergencies, and service calls per protocol
  • Communicate clearly with dispatch, transit staff, and local authorities as needed
  • Document incidents accurately and completely

You will be a great fit if you

  • High school diploma or GED required
  • Prior security, customer service, or public‑facing experience preferred
  • Strong communication and interpersonal skills
  • Ability to remain calm and professional in high‑pressure situations
  • Reliable attendance and punctuality
  • Ability to stand, walk, and patrol for extended periods
  • Must meet applicable licensing, background check, and training requirements

Interested? Apply today and become part of a team dedicated to safety, service, and professionalism.

PalAmerican Security Care Culture

At PalAmerican Security, our CARE Culture is the cornerstone of our people-first approach and is embodied in every interaction:

  • Curious – We embrace continuous learning and encourage team members to seek opportunities for growth and innovation.
  • Accountable – We uphold our commitments and take responsibility for our actions.
  • Respectful – We treat each other with dignity, celebrate diverse backgrounds, and support team wellbeing.
  • Exceptional – We strive for excellence in all we do, delivering outstanding service without compromise.
Why CARE Matters

We believe that a caring culture is essential for our people to thrive. Our approach fosters a safe, inviting environment where employees feel supported and appreciated—without fear of criticism. This foundation enables us to achieve greatness through accountability, recognition, and a shared passion for improvement.

How We Support and Reward Your Growth
  • A rigorous hiring process ensures that every member of our team is well‑qualified and aligned with our values—creating a strong and sustainable culture.
  • We recognize excellence through programs such as our Monthly CARE awards—celebrating contributions at every level.
  • With a promotion-from-within philosophy, ongoing training, and advancement opportunities, we support long-term career growth for our team members.

Don't miss this opportunity to be part of a dynamic team and make a real impact in your community. Apply now!

PalAmerican Security is an Equal Opportunity Employer. We make employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable laws.

We are committed to fostering a diverse and inclusive workplace where every team member feels respected, valued, and empowered to succeed.

THE PALAMERICAN DIFFERENCE
With our depth of knowledge, our focus on innovation and our never-ending desire for self-improvement, PalAmerican is your best choice when looking for a dedicated security partner committed to exceeding your highest expectations.
SECURITY SERVICES FROM THE INDUSTRY'S TOP EXPERTS
Our mission is to provide our clients with the finest security services and products that enable them to run their operations with minimal effort, backed up with a strong commitment to our people. PalAmerican seeks to create and maintain an environment where every employee is rewarded according to their contribution and well supported by our company training.