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Security Customer Service Jobs in California (NOW HIRING)

Johnson Service Group

Be Seen First

Customer Service - Banking

Watsonville, CA · On-site

$21/hr

Johnson Service Group (JSG) is seeking a Customer Service Representative for a Commercial Bank ... Cash Handling & Security: * Responsible for maintaining and balancing a cash supply for ...

Dollartree

Customer Service

Santa Ana, CA · On-site

$15 - $20.75/hr

Maintain security of cash and protect company assets * Keep the store well-stocked, and recover ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service

Santa Ana, CA · On-site

$15 - $20.75/hr

Maintain security of cash and protect company assets * Keep the store well-stocked, and recover ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

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Security Customer Service information

See California salary details

$9

$18

$26

How much do security customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for security customer service in California is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is a security customer service?

Security Customer Service jobs involve assisting customers or visitors while maintaining a safe and secure environment. Professionals in this role often work at entrances to buildings, events, or businesses, checking identification, monitoring security systems, and responding to incidents. They combine traditional customer service duties, such as answering questions and providing directions, with responsibilities like enforcing safety protocols and managing access controls. The goal is to ensure both the security and satisfaction of all visitors, clients, or employees.

What are the key skills and qualifications needed to thrive as a security customer service professional?

To thrive as a Security Customer Service professional, you need a solid understanding of security protocols, conflict resolution, and customer service principles, often supported by a high school diploma or relevant certification. Familiarity with surveillance systems, incident reporting tools, and access control software is typically required. Strong communication, situational awareness, and problem-solving skills help you effectively interact with the public and handle emergencies calmly. These skills and qualities are essential for maintaining safety, ensuring a positive experience for visitors, and efficiently addressing security concerns.

What are the most common challenges faced in a security customer service role, and how can they be managed?

One of the most common challenges in a Security Customer Service role is balancing the need to enforce rules and maintain safety with providing a positive and approachable experience for clients and visitors. Situations can arise where security protocols may inconvenience guests, and it’s essential to communicate clearly and remain calm under pressure. Collaborating closely with both security team members and front-of-house staff helps ensure a smooth workflow, while regular training on conflict resolution and de-escalation techniques is valuable for handling challenging interactions effectively.

What is the difference between Security Customer Service vs Security Guard?

AspectSecurity Customer ServiceSecurity Guard
Required CredentialsSecurity license, customer service trainingSecurity license, basic training
Work EnvironmentCustomer-facing, retail or event settingsPhysical security, patrols, access control
Employer & Industry UsageRetail stores, events, corporate facilitiesHospitals, malls, private properties
Common Search & ComparisonCustomer service skills, client interactionPhysical security, patrol duties

Security Customer Service focuses on assisting clients and ensuring a positive experience, combining security knowledge with customer interaction. Security Guard roles emphasize physical security, patrols, and access control. Both roles require security licensing but differ mainly in daily tasks and work environment.

What are popular job titles related to Security Customer Service jobs in California?

For Security Customer Service jobs in California, the most frequently searched job titles are:

What job categories do people searching Security Customer Service jobs in California look for?

The top searched job categories for Security Customer Service jobs in California are:

Security Customer Service jobs near you
Infographic showing various Security Customer Service job openings in California as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,586 per year, or $18.6 per hour.

Security Officer Part Time Customer Service

Allied Universal

Fremont, CA • On-site

$19.50/hr

Part-time

Medical, Retirement

Posted 24 days ago

Allied Universal rating

5.6

Company rating: 5.6 out of 10

Based on 2,580 frontline employees who took The Breakroom Quiz

78th of 117 rated security

Job description

Overview
Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Job Description
As a Security Officer Part Time Customer Service in Fremont, CA, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. As a Security Officer supporting a dynamic technology, media, and telecommunications location, you will monitor and patrol assigned areas, maintain a visible presence to help deter security-related incidents, and deliver exceptional customer service. You will use computer or tablet tools to document activities, communicate clearly with visitors and staff, and support a welcoming environment. Join Allied Universal, where agile, reliable, innovative teams put people first and act with integrity.
Position Type: Part Time
Pay Rate: $19.50 / Hour
Job Schedule:
DayTimeSat07:00 AM - 03:00 PMSun07:00 AM - 03:00 PM
What You'll Do:
  • Provide customer service to employees, visitors, contractors, and vendors by carrying out site-specific security-related procedures, access protocols, and emergency response activities at a technology and telecommunications location.
  • Monitor access points, visitor activity, and delivery traffic; verify credentials and maintain accurate visitor, contractor, and incident documentation in accordance with site procedures.
  • Respond to incidents, alarms, and critical situations in a calm, problem-solving manner; communicate with site contacts, emergency responders, and Allied Universal leadership as appropriate.
  • Conduct regular and random patrols of the facility, business areas, parking areas, and perimeter to help identify and report security-related concerns, hazards, and unusual activity.
  • Support a professional workplace environment by providing directions, answering routine inquiries, and reporting maintenance, access control, and security-related issues through established channels.

Minimum Requirements:
  • Customer service experience is preferred.
  • A Guard Card/License is preferred.
  • Comfortable using a computer or tablet is preferred.
  • Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
  • Possess a high school diploma or equivalent.
  • As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
  • Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
  • As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
  • A valid driver's license will be required for driving positions only.

Why Join Us:
  • Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
  • Career Growth: Get paid training and access to career growth opportunities.
  • Financial Benefits: Participate in our retirement savings plan to invest in your future.
  • Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

PPO 14417
Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Requisition ID
2026-1645523

What Allied Universal employees say

Pay

Benefits

Hours and flexibility

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

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