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Cyber Security Customer Service Jobs (NOW HIRING)

Obsidian Security

Head of Customer Support

OR · On-site +1

... self-service capabilities. * Maintain support quality and SLAs for a technical cybersecurity customer base throughout the transition. * Lead a small, high-leverage team of support and automation ...

InterSources

Customer Service Representative

Yaphank, NY · On-site

$15.75 - $21.25/hr

Title: Customer Service Representative Location: Yaphank, NY 11980 Duration: 12 12-month contract ... Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web ...

Ampcus

Customer Service Specialist

Reston, VA · On-site

$17.75 - $23.50/hr

Customer Service Specialist Location(s): Reston, VA Job Summary: * We are seeking a dedicated and ... Knowledge or experience in cybersecurity practices and principles. All qualified applicants will ...

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Cyber Security Customer Service information

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How much do cyber security customer service jobs pay per year?

As of Sep 14, 2026, the average yearly pay for cyber security customer service in the United States is $132,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $111,000.00 and $150,000.00 per year, depending on experience, location, and employer.

What is a Cyber Security Customer Service representative?

A Cyber Security Customer Service representative is a professional who assists customers with cyber security-related issues, such as account security, suspicious activity, or technical support related to secure systems. They act as a bridge between customers and the technical cyber security team, helping to explain security protocols, resolve concerns, and guide users on best practices to protect their information. These representatives need strong communication skills and a basic understanding of cyber security concepts to provide accurate and efficient support.

What are the key skills and qualifications needed to thrive as a Cyber Security Customer Service professional?

To thrive as a Cyber Security Customer Service professional, you need a foundational understanding of cybersecurity concepts, strong problem-solving skills, and ideally a relevant degree or certification such as CompTIA Security+. Familiarity with ticketing systems, incident response tools, and basic security platforms like firewalls and antivirus software is important. Exceptional communication, patience, and the ability to explain technical issues to non-technical users are standout soft skills in this role. These abilities ensure efficient resolution of security concerns, build customer trust, and help protect organizational assets against cyber threats.

How does a Cyber Security Customer Service professional typically collaborate with technical teams to resolve client issues?

Cyber Security Customer Service professionals often act as a bridge between clients and technical teams, translating customer concerns into actionable technical requests. They gather detailed information about security incidents or inquiries from clients and relay this data to cybersecurity analysts or engineers. Regular collaboration ensures that client issues are addressed efficiently, with the customer service professional updating clients on progress and providing guidance based on the technical team's findings. This teamwork fosters clear communication and swift resolution of security-related concerns.

What is the difference between Cyber Security Customer Service vs Cyber Security Analyst?

AspectCyber Security Customer ServiceCyber Security Analyst
Required CertificationsCompTIA Security+, Customer Service CertificationsCompTIA Security+, CISSP, CEH
Work EnvironmentHelp desks, support centers, client communicationSecurity operations centers, IT departments, analysis labs
Employer & Industry UsageTech companies, service providers, cybersecurity firmsOrganizations with security teams, government agencies, corporations
Search & Comparison IntentCustomer support roles in cybersecurityTechnical cybersecurity analysis and threat mitigation

Cyber Security Customer Service focuses on assisting clients with security-related issues, troubleshooting, and support. In contrast, a Cyber Security Analyst performs technical assessments, monitors security systems, and responds to threats. While both roles require cybersecurity knowledge, the analyst role is more technical and analytical, whereas customer service emphasizes communication and support skills.

What is the easiest cyber security customer service job to get?

Entry-level cyber security customer service roles typically require basic technical knowledge, good communication skills, and sometimes a relevant certification like CompTIA Security+. These positions often have lower experience requirements and may provide on-the-job training, making them more accessible for newcomers to the field.

What cities are hiring for Cyber Security Customer Service jobs?

Cities with the most Cyber Security Customer Service job openings:

What states have the most Cyber Security Customer Service jobs?

States with the most job openings for Cyber Security Customer Service jobs include:

What are popular job titles related to Cyber Security Customer Service jobs?

For Cyber Security Customer Service jobs, the most frequently searched job titles are:

Infographic showing various Cyber Security Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $132,962 per year, or $63.9 per hour.

IT Customer Service Representative

Richmond, VA • On-site

Agency Cybersecurity
See more jobs at Agency Cybersecurityexternal

$15/hr

Full-time

Medical, Retirement, PTO

Re-posted 9 days ago

Job description

About Agency Cybersecurity:
Agency Cybersecurity is fast growing ventured back startup that provides best-in-class cybersecurity and compliance. Our software and services simplify complex compliance frameworks including SOC2, ISO 27001, HIPAA, and others, empowering businesses to scale securely and confidently. We're backed by top tier investors like Y Combinator and have offices in NYC, Boston, Richmond, and London.
Location: 100% On-Site in Richmond, VA
Position Type: Hourly, Full Time
Experience Level: Entry Level
Compensation: $15 per hour
About the Role:
We are seeking a skilled and customer-focused IT Customer Service Representative to join our team. This hybrid role combines the responsibilities of a traditional help desk technician and a customer service representative. You will provide technical support to users while delivering an exceptional customer experience.
What You'll Do:
  • Technical Support:
    • Troubleshoot and resolve technical issues related to software via phone, email, or chat.
    • Guide customers through step-by-step solutions and provide clear documentation.
  • Customer Service:
    • Respond promptly to customer inquiries, providing empathetic and professional assistance.
    • Maintain a customer-first mindset while addressing concerns and ensuring satisfaction.
    • Record and update detailed logs of customer interactions and technical issues in the ticketing system.
  • Collaboration and Training:
    • Liaise between customers and internal technical teams to facilitate communication and problem resolution.
    • Educate users on IT tools, best practices, and self-service resources.

Qualifications:
  • Proven experience in IT support, a help desk, or other customer-facing service roles.
  • Strong problem-solving skills and technical aptitude, and familiarity with Mac and Windows.
  • Excellent communication and interpersonal skills.
  • Bachelor's degree preferred, but would consider 4+ years of work experience in a similar role.
  • Ability to remain calm and solution-focused under pressure.

Preferred Skills:
  • Certifications like CompTIA A+, ITIL, or equivalent are a plus.
  • Experience with CRM or customer support platforms.

Benefits:
We believe in rewarding hard work with meaningful perks that support your growth, health, and well-being.
  • 10 days of paid time off (PTO)
  • 11 paid federal holidays
  • 401(k) with 4% company match
  • Monthly healthcare stipend
  • Gym membership stipend
  • Weekly team lunches and in-office snacks

Apply