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Cyber Security Customer Service Jobs (NOW HIRING)

Cooley LLP

Senior Cyber Security Engineer

Washington, DC · On-site

Cooley Technology embraces a culture of customer service excellence and all members of the department are expected to move this agenda forward. To that end, the Cyber Security Engineer is expected to ...

Cooley LLP

Senior Cyber Security Engineer

Reston, VA

Cooley Technology embraces a culture of customer service excellence and all members of the department are expected to move this agenda forward. To that end, the Cyber Security Engineer is expected to ...

Cooley

Senior Cyber Security Engineer

Reston, VA

Cooley Technology embraces a culture of customer service excellence and all members of the department are expected to move this agenda forward. To that end, the Cyber Security Engineer is expected to ...

Cooley

Senior Cyber Security Engineer

Washington, DC

Cooley Technology embraces a culture of customer service excellence and all members of the department are expected to move this agenda forward. To that end, the Cyber Security Engineer is expected to ...

Cooley

Senior Cyber Security Engineer

Chicago, IL

Cooley Technology embraces a culture of customer service excellence and all members of the department are expected to move this agenda forward. To that end, the Cyber Security Engineer is expected to ...

Cooley

Senior Cyber Security Engineer

Palo Alto, CA

Cooley Technology embraces a culture of customer service excellence and all members of the department are expected to move this agenda forward. To that end, the Cyber Security Engineer is expected to ...

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Cyber Security Customer Service information

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How much do cyber security customer service jobs pay per year?

As of Sep 15, 2026, the average yearly pay for cyber security customer service in the United States is $132,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $111,000.00 and $150,000.00 per year, depending on experience, location, and employer.

What is a Cyber Security Customer Service representative?

A Cyber Security Customer Service representative is a professional who assists customers with cyber security-related issues, such as account security, suspicious activity, or technical support related to secure systems. They act as a bridge between customers and the technical cyber security team, helping to explain security protocols, resolve concerns, and guide users on best practices to protect their information. These representatives need strong communication skills and a basic understanding of cyber security concepts to provide accurate and efficient support.

What are the key skills and qualifications needed to thrive as a Cyber Security Customer Service professional?

To thrive as a Cyber Security Customer Service professional, you need a foundational understanding of cybersecurity concepts, strong problem-solving skills, and ideally a relevant degree or certification such as CompTIA Security+. Familiarity with ticketing systems, incident response tools, and basic security platforms like firewalls and antivirus software is important. Exceptional communication, patience, and the ability to explain technical issues to non-technical users are standout soft skills in this role. These abilities ensure efficient resolution of security concerns, build customer trust, and help protect organizational assets against cyber threats.

How does a Cyber Security Customer Service professional typically collaborate with technical teams to resolve client issues?

Cyber Security Customer Service professionals often act as a bridge between clients and technical teams, translating customer concerns into actionable technical requests. They gather detailed information about security incidents or inquiries from clients and relay this data to cybersecurity analysts or engineers. Regular collaboration ensures that client issues are addressed efficiently, with the customer service professional updating clients on progress and providing guidance based on the technical team's findings. This teamwork fosters clear communication and swift resolution of security-related concerns.

What is the difference between Cyber Security Customer Service vs Cyber Security Analyst?

AspectCyber Security Customer ServiceCyber Security Analyst
Required CertificationsCompTIA Security+, Customer Service CertificationsCompTIA Security+, CISSP, CEH
Work EnvironmentHelp desks, support centers, client communicationSecurity operations centers, IT departments, analysis labs
Employer & Industry UsageTech companies, service providers, cybersecurity firmsOrganizations with security teams, government agencies, corporations
Search & Comparison IntentCustomer support roles in cybersecurityTechnical cybersecurity analysis and threat mitigation

Cyber Security Customer Service focuses on assisting clients with security-related issues, troubleshooting, and support. In contrast, a Cyber Security Analyst performs technical assessments, monitors security systems, and responds to threats. While both roles require cybersecurity knowledge, the analyst role is more technical and analytical, whereas customer service emphasizes communication and support skills.

What is the easiest cyber security customer service job to get?

Entry-level cyber security customer service roles typically require basic technical knowledge, good communication skills, and sometimes a relevant certification like CompTIA Security+. These positions often have lower experience requirements and may provide on-the-job training, making them more accessible for newcomers to the field.

What cities are hiring for Cyber Security Customer Service jobs?

Cities with the most Cyber Security Customer Service job openings:

What states have the most Cyber Security Customer Service jobs?

States with the most job openings for Cyber Security Customer Service jobs include:

What are popular job titles related to Cyber Security Customer Service jobs?

For Cyber Security Customer Service jobs, the most frequently searched job titles are:

Infographic showing various Cyber Security Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $132,962 per year, or $63.9 per hour.

Cybersecurity Analyst

Houston, TX • On-site

FIRST SERVICE CREDIT UNION
Finance and Insurance • 201 - 500 employees
Learn more about FIRST SERVICE CREDIT UNIONexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Role:
As a Cybersecurity Analyst, you will protect the Credit Union's information assets, systems, and member data through proactive monitoring, risk management, incident response, security governance, and continuous improvement activities. The position supports cybersecurity operations, regulatory compliance, vendor risk management, and cyber resilience initiatives aligned with NIST Cybersecurity Framework (CSF), CIS Controls, FFIEC guidance, and NCUA expectations. The Cybersecurity Analyst partners with technology and business teams to integrate security into all business processes and technology solutions
Essential Functions & Responsibilities:
Monitor and investigate security events, alerts, and anomalous activity. Analyze threats using SIEM, EDR, NGAV, and threat intelligence sources. Participate in detection, containment, eradication, and recovery activities for cybersecurity incidents. Maintain cybersecurity playbooks and incident response procedures. Support cyber investigations and forensic evidence collection activities. Produce incident reports, dashboards, and security metrics.
Coordinate vulnerability identification, assessment, remediation, and validation processes. Assist in managing endpoint security technologies including EDR, NGAV, MDM, and hardening tools. Validate secure configurations for servers, workstations, cloud services, and network infrastructure. Administer and support cybersecurity platforms including Fortinet security products (FortiGate, FortiManager, FortiAnalyzer, FortiAuthenticator, FortiClient, and FortiEMS) to enhance network security, visibility, and threat detection capabilities. Support identity security initiatives including MFA, SSO, PAM, and privileged account governance. Assist with penetration testing activities and remediation of identified security vulnerabilities and assessment findings.
Assist in maintaining cybersecurity policies, standards, procedures, and guidelines. Support risk assessments and cybersecurity control reviews. Assist with NCUA examinations, internal audits, external audits, and regulatory reviews. Track corrective actions and remediation plans resulting from audits and assessments. Maintain cybersecurity documentation and evidence repositories
Participate in security reviews of vendors, fintech partners, and service providers. Review SOC reports, penetration testing reports, SIG questionnaires, and security attestations. Assist with third-party due diligence and ongoing monitoring activities. Identify and document vendor-related cybersecurity risks.
Support cybersecurity awareness and phishing simulation programs. Participate in incident response tabletop exercises. Assist with disaster recovery and business continuity testing activities. Research emerging threats and communicate relevant risks to management. Recommend improvements to strengthen the Credit Union's cybersecurity maturity.
Maintain effective detection and response capabilities for security incidents.
Performance Measurements:
  1. To identify opportunities to improve services to the company and/or its customers through use of new products and technologies.
  2. Support successful completion of internal audits, external audits, and NCUA examinations.
  3. Improve cybersecurity maturity through measurable control enhancements.
  4. Deliver accurate and timely reporting of cybersecurity metrics and risks.
  5. Maintain positive relationships with internal departments, members, auditors, and vendors.
  6. Contribute to cybersecurity awareness and employee engagement initiatives.

Knowledge and Skills
Experience: 3-5 years of cybersecurity, information security, or related IT experience. Financial services or credit union experience preferred. Experience working with security technologies and security operations processes.
Education: College degree in Computer Science, Information Security, Cyber Security, or equivalent.
Interpersonal Skills: Strong verbal and written communication skills are required. Must be able to build effective working relationships with employees, management, vendors, auditors, and regulators. Ability to communicate technical and cybersecurity-related concepts to both technical and non-technical audiences. Requires professionalism, sound judgment, discretion, and the ability to handle sensitive and confidential information.
Other Skills: SIEM platforms, Vulnerability Management Platforms, IAM/PAM Technologies, Email Security Solutions, Data Loss Prevention (DLP), Security Awareness Platforms, Security Automation & Orchestration (SOAR).

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