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Cyber Security Customer Service Jobs (NOW HIRING)

City of Worcester

CYBERSECURITY MANAGER

Worcester, MA · On-site

$100K - $132K/yr

CYBERSECURITY MANAGER DEPARTMENT OF INNOVATION AND TECHNOLOGY CITY OF WORCESTER The City of ... Strong interpersonal communication, organizational, and customer-service skills. * Strong ...

Cooley

Senior Cyber Security Engineer

Seattle, WA

Cooley Technology embraces a culture of customer service excellence and all members of the department are expected to move this agenda forward. To that end, the Cyber Security Engineer is expected to ...

Cooley LLP

Senior Cyber Security Engineer

Boston, MA

Cooley Technology embraces a culture of customer service excellence and all members of the department are expected to move this agenda forward. To that end, the Cyber Security Engineer is expected to ...

FourCi

Customer Service Representatives

Mckinney, TX · On-site

$14.75 - $20.25/hr

Customer Service Representatives Location: McKinney, TX Employer: 4Consulting, Inc Position Type ... cybersecurity, infrastructure, or project delivery services for client projects. The selected ...

Cooley

Senior Cyber Security Engineer

San Diego, CA

Cooley Technology embraces a culture of customer service excellence and all members of the department are expected to move this agenda forward. To that end, the Cyber Security Engineer is expected to ...

Cooley

Senior Cyber Security Engineer

Boston, MA

Cooley Technology embraces a culture of customer service excellence and all members of the department are expected to move this agenda forward. To that end, the Cyber Security Engineer is expected to ...

MANTECH

Senior Cyber Security Engineer

Chantilly, VA · On-site

MANTECH seeks a motivated, career and customer-oriented Senior Cyber Security Engineer to join our ... Provide customer support via phone, email, or messaging services to troubleshoot vulnerability ...

Amentum

Cybersecurity Analyst

Mclean, VA · On-site

The Cybersecurity Analyst will perform assessment and authorization (A&A) efforts under the NIST ... Excellent customer service and organization skills * Must demonstrate proficiency in the following ...

Cognixia

Customer Service Representative

Chandler, AZ · On-site

$16.25 - $22.25/hr

... Cyber-Security, and Engineering. * At Collabera you have 80% chance of project extension or ... Exhibit strong communication and customer service skills, including de-escalation abilities. * Work ...

Cognixia

Customer Service Representative

Jacksonville, FL · On-site

$14.50 - $19.50/hr

... Cyber-Security, and Engineering. * At Collabera you have 80% chance of project extension or ... Exhibit strong communication and customer service skills, including de-escalation abilities. * Work ...

FourCi

Customer Service Representatives

Mckinney, TX · Remote

$17/hr

Customer Service Representatives Location: McKinney, TX Employer: 4Consulting, Inc Position Type ... cybersecurity, infrastructure, or project delivery services for client projects. The selected ...

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Cyber Security Customer Service information

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$57K

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$186K

How much do cyber security customer service jobs pay per year?

As of Sep 15, 2026, the average yearly pay for cyber security customer service in the United States is $132,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $111,000.00 and $150,000.00 per year, depending on experience, location, and employer.

What is a Cyber Security Customer Service representative?

A Cyber Security Customer Service representative is a professional who assists customers with cyber security-related issues, such as account security, suspicious activity, or technical support related to secure systems. They act as a bridge between customers and the technical cyber security team, helping to explain security protocols, resolve concerns, and guide users on best practices to protect their information. These representatives need strong communication skills and a basic understanding of cyber security concepts to provide accurate and efficient support.

What are the key skills and qualifications needed to thrive as a Cyber Security Customer Service professional?

To thrive as a Cyber Security Customer Service professional, you need a foundational understanding of cybersecurity concepts, strong problem-solving skills, and ideally a relevant degree or certification such as CompTIA Security+. Familiarity with ticketing systems, incident response tools, and basic security platforms like firewalls and antivirus software is important. Exceptional communication, patience, and the ability to explain technical issues to non-technical users are standout soft skills in this role. These abilities ensure efficient resolution of security concerns, build customer trust, and help protect organizational assets against cyber threats.

How does a Cyber Security Customer Service professional typically collaborate with technical teams to resolve client issues?

Cyber Security Customer Service professionals often act as a bridge between clients and technical teams, translating customer concerns into actionable technical requests. They gather detailed information about security incidents or inquiries from clients and relay this data to cybersecurity analysts or engineers. Regular collaboration ensures that client issues are addressed efficiently, with the customer service professional updating clients on progress and providing guidance based on the technical team's findings. This teamwork fosters clear communication and swift resolution of security-related concerns.

What is the difference between Cyber Security Customer Service vs Cyber Security Analyst?

AspectCyber Security Customer ServiceCyber Security Analyst
Required CertificationsCompTIA Security+, Customer Service CertificationsCompTIA Security+, CISSP, CEH
Work EnvironmentHelp desks, support centers, client communicationSecurity operations centers, IT departments, analysis labs
Employer & Industry UsageTech companies, service providers, cybersecurity firmsOrganizations with security teams, government agencies, corporations
Search & Comparison IntentCustomer support roles in cybersecurityTechnical cybersecurity analysis and threat mitigation

Cyber Security Customer Service focuses on assisting clients with security-related issues, troubleshooting, and support. In contrast, a Cyber Security Analyst performs technical assessments, monitors security systems, and responds to threats. While both roles require cybersecurity knowledge, the analyst role is more technical and analytical, whereas customer service emphasizes communication and support skills.

What is the easiest cyber security customer service job to get?

Entry-level cyber security customer service roles typically require basic technical knowledge, good communication skills, and sometimes a relevant certification like CompTIA Security+. These positions often have lower experience requirements and may provide on-the-job training, making them more accessible for newcomers to the field.

What cities are hiring for Cyber Security Customer Service jobs?

Cities with the most Cyber Security Customer Service job openings:

What states have the most Cyber Security Customer Service jobs?

States with the most job openings for Cyber Security Customer Service jobs include:

What are popular job titles related to Cyber Security Customer Service jobs?

For Cyber Security Customer Service jobs, the most frequently searched job titles are:

Infographic showing various Cyber Security Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $132,962 per year, or $63.9 per hour.

CYBERSECURITY MANAGER

Worcester, MA • On-site

City of Worcester
Public Administration • 1 - 5K employees
Learn more about City of Worcesterexternal

$100K - $132K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

City Of Worcester rating

5.3

Company rating: 5.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

CYBERSECURITY MANAGER
DEPARTMENT OF INNOVATION AND TECHNOLOGY
CITY OF WORCESTER
The City of Worcester is seeking qualified applicants for a Cybersecurity Manager in the Department of Innovation and Technology. Under the direction of the Chief Information Officer, this position is responsible for establishing the City of Worcester's cybersecurity strategy, overseeing daily security operations, and ensuring the protection of information systems supporting employees across a hybrid environment that includes enterprise IT, cloud platforms, and public safety operational technologies. This role requires both strategic oversight and direct, hands-on engagement with the security team and broader organization to implement and sustain best-practice processes, procedures, and supporting technologies.
The Cybersecurity Manager supervises the Cybersecurity Analyst and Cybersecurity Trainer. This position collaborates with City leadership, departmental stakeholders, and external partners to strengthen the City's cybersecurity posture and maintain compliance with regulatory and policy requirements.
Bilingual applicants are encouraged to apply.
ESSENTIAL ELEMENTS:
  • Develop and maintain the City's cybersecurity strategy in alignment with industry standards and municipal needs.
  • Serve as the City's primary cybersecurity advisor, providing risk-based guidance to DoIT leadership and City executives.
  • Establish, update, and enforce cybersecurity policies, standards, and procedures.
  • Oversee governance activities, including risk assessments, compliance initiatives, and long-term program planning.
  • Conduct and direct cybersecurity risk assessments, threat evaluations, and gap analyses.
  • Coordinate Incident Response, Business Continuity, and Disaster Recovery planning and exercises.
  • Identify opportunities for security improvements and recommend risk mitigation strategies across applications, infrastructure, and public safety systems.
  • Manage security platforms, including but not limited to email security, SIEM, EDR, Zero Trust SSE, firewalls, DLP.
  • Supervise daily security operations and provide leadership to the Cybersecurity Analyst and Cybersecurity Trainer.
  • Ensure the confidentiality, integrity, and availability of City data, systems, networks, and critical infrastructure.
  • Lead security incident investigations and coordinate response efforts with IT, legal, public safety, and external partners.
  • Oversee vulnerability assessments, penetration testing, and audit remediation.
  • Maintain current knowledge of cybersecurity technologies, trends, and threats.
  • Evaluate, recommend, and support procurement of cybersecurity tools and services.
  • Direct integration, configuration, and optimization of cybersecurity technologies.
  • Oversee the Citywide cybersecurity awareness and training program.
  • Promote a culture of security, collaboration, and shared responsibility across departments.
  • Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
  • Deep understanding of security principles, access control models, and risk management.
  • Strong knowledge of IT infrastructure, cloud computing, hybrid environments, and enterprise systems.
  • Ability to influence organizational change, build morale, and foster a strong security culture.
  • Strong leadership, team management, mentoring, and staff development skills.
  • Commitment to continuous improvement of processes, controls, and team efficiency.
  • Excellent written and verbal communication skills, including translating complex topics for non-technical audiences.
  • Ability to prioritize and execute tasks in high-pressure or time-sensitive environments.
  • Strong analytical, problem-solving, and decision-making abilities.
  • Experience developing and maintaining security policies, standards, and procedures.
  • Experience with business continuity, disaster recovery planning, incident response, and security investigations.
  • Strong interpersonal communication, organizational, and customer-service skills.
  • Strong communication, collaboration, and cross-department partnership skills
  • Strong attention to detail and analytical abilities.
  • Regular onsite attendance is required.

MINIMUM REQUIREMENTS:
  • Bachelor's degree in cybersecurity, computer science, information technology, or a related field; OR
    • Any equivalent combination of education, training and seven (7) years of experience which provide the required knowledge, skills and abilities to perform the required duties of the position will be considered in lieu of the above-mentioned requirements.
  • Five (5) years of progressive cybersecurity or information security experience, including responsibility for security operations, incident response, and risk management.
  • Two (2) years of supervisory or team-lead experience, including managing security operations in large-scale or complex environments.
  • Experience with Zero Trust tools (e.g., Zscaler), SIEM, EDR/XDR, IDS/IPS, Secure Service Edge, IAM, and vulnerability scanning/detection tools.
  • Strong technical skills in firewalls, VPNs, IDS/IPS, identity management, endpoint security, and Data Loss Prevention strategies.
  • Experience securing multiple operating systems (Windows Server/client, Linux, Solaris) and virtualization technologies.
  • Strong knowledge of network environments, routers, switches, network protocols (TCP/IP), and general enterprise network infrastructure.
  • Experience with enterprise security architecture, incident response, vulnerability management, and risk-based security practices.
  • Knowledge of regulatory and compliance frameworks (PCI, HIPAA, NIST, FIPS 140-2, GDPR, CCPA) and experience supporting compliance efforts.
  • Experience managing security in modern cloud environments (Azure, AWS, SaaS, PaaS, IaaS) and M365/Azure security administration.
  • Experience managing or supporting security audits.
  • At least one relevant certification (e.g., Security+, GSEC, MCSA: Security, CISSP or Associate).
  • Valid driver's license and access to reliable transportation
  • Ability to obtain and maintain CJIS certification; must be CJIS-eligible.

PREFERRED REQUIREMENTS:
  • Eight (8) years of professional cybersecurity experience with progression into leadership roles.
  • Experience with public-sector, municipal, or regulated environments, including familiarity with CJIS, HIPAA, MA 201 CMR 17.00, or similar regulations.
  • Experience securing critical infrastructure or OT/SCADA environments.
  • Working knowledge of operating systems and commercial applications commonly used in municipal environments.
  • Experience leading cybersecurity strategy aligned with NIST, CIS, or ISO 27001.
  • Experience with MS Purview.

SALARY RANGE: $100,036 - $132,137 annually, full-time, exempt, with an excellent benefits package.
To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, AUGUST 7, 2026, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, Hiring@worcesterma.gov .

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