The Perfect Addition to Our Team
You are a solutions-oriented IT professional who thrives in a fast-paced, science-driven environment. You're equally comfortable supporting scientists in the lab and business users at their desks. You understand the importance of uptime, data integrity, and compliance in a regulated life sciences setting.
You take the initiative, solve problems independently, and communicate clearly with both technical and non-technical users. You bring a strong service mindset, a sense of urgency, and a commitment to operational excellence.
The Opportunity
We are seeking a detail-oriented and proactive IT Support Associate to provide technical support for users in a life sciences environment.
In this role, you will serve as a key IT resource-resolving escalated issues, supporting lab systems, and ensuring smooth day-to-day operations for scientific and business teams. You'll collaborate with cross-functional stakeholders, contribute to IT projects, and help maintain compliance across all IT-supported systems.
This is an excellent opportunity for an experienced contractor who enjoys variety, takes initiative, and can quickly adapt to the unique needs of a biotech or pharmaceutical environment.
Responsibilities
End-User & Desktop Support
- Provide Tier 2 support for escalated technical issues involving desktops, laptops, mobile devices, video conferencing, and peripheral equipment
- Support Windows and macOS environments, Microsoft 365 applications, and common collaboration tools (e.g. Zoom, Teams)
- Assist with onboarding/offboarding, access management, and software installation
- Maintain accurate IT asset inventories and ensure consistent patching, antivirus, and encryption compliance
- Document troubleshooting steps, resolutions, and system configurations
Lab Systems & Infrastructure Support
- Deploy, configure, and maintain laboratory IT systems, include instrument PCs, data acquisition software, and integrations with enterprise platforms (e.g. ELN, Sciex, LIMS, Waters, Chromeleon, Cytiva, ThermoFisher and SDMS)
- Support connectivity between lab instruments, networks, and data storage solutions
- Troubleshoot hardware/software issues for lab equipment, instrument controllers, and specialized applications
- Ensure system uptime, stability, and performance for scientific workflows
- Follow IT SOPs, change management, and validation procedures for lab systems
- Ensure scientific data is properly backed up, stored, and retrievable
- Enforce security policies for lab systems, including patching, access controls, and audit trails.
Collaboration & Continuous Improvement
- Work closely with onsite, remote, and other IT onsite personnel to understand requirements and deliver tailored solutions
- Partner with vendors for instrument/software upgrades, repairs, and integration projects
- Stay current with emerging technologies in laboratory informatics and IT infrastructure
- Drive automation and process improvements to enhance productivity and reduce manual effort
The Necessities
At Entrada, our passion for science, our devotion to patients and our values drives our behavior:
- Humanity - We genuinely care about patients and about one another.
- Tenacity - We are relentless and persistent in the pursuit of developing therapies for patients.
- Creativity - We are creative problem solvers.
- Collaboration - We are more than the sum of our parts.
- Curiosity - We have a growth mindset and push conventional thought and theory.
To thrive on our team, you will need to come with:
- Associates degree with 2+ years of IT support experience in life sciences, biotechnology, or pharmaceutical companies providing end user support, with ideally 1+ year support laboratory systems
- Working knowledge of lab systems (e.g. ELN, Sciex, LIMS, CDS, Cytiva, ThermoFisher, and SDMS) and scientific instrument integration
- Proficiency in Windows, macOS, networking, and endpoint management
- Strong knowledge of Azure AD, Office 365, and cloud file sharing platforms (e.g. Egnyte, SharePoint, OneDrive)
- Familiarity with endpoint management systems (e.g. JAMF Pro, Automox, NinjaOne, Intune, Endpoint Privileged Management) and ticketing platforms (e.g. Freshservice)
- Excellent problem-solving skills, attention to detail, and customer service orientation
- Ability to work independently and collaborate cross-functionally in a fast-paced environment
- Desire to work in an innovative and collaborative environment
- This position is a long-term contract opportunity with an on-site working model, with in office attendance during core working hours 4-days a week at the Entrada Therapeutics Headquarters in Boston, MA. #LI-JF1#LI-Onsite