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Sap Helpdesk Jobs (NOW HIRING)

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we ...

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we ...

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Sap Helpdesk information

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How much do sap helpdesk jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for sap helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some of the common challenges faced by SAP Helpdesk professionals, and how can they be managed effectively?

SAP Helpdesk professionals often handle a wide range of user issues, from login problems to complex process errors, which can be challenging due to the system's technical depth and frequent updates. Managing these challenges effectively involves staying up-to-date with SAP releases, maintaining clear documentation, and leveraging internal knowledge bases. Strong communication skills are essential for translating technical solutions into user-friendly guidance, and collaborating closely with other IT teams or SAP consultants ensures complex issues are resolved efficiently. Building expertise over time also enables helpdesk staff to anticipate recurring issues and proactively improve user support.

What are the key skills and qualifications needed to thrive as an SAP Helpdesk professional?

To thrive as an SAP Helpdesk professional, you need a strong understanding of SAP modules, troubleshooting skills, and typically a degree in information technology or related field. Familiarity with SAP GUI, ticketing systems like ServiceNow, and relevant SAP certifications are highly valuable. Excellent communication, patience, and problem-solving abilities are crucial for effectively assisting users and resolving issues. These skills ensure prompt, accurate support and foster user confidence, which is vital for maintaining business operations reliant on SAP systems.

What is a SAP Helpdesk?

A SAP Helpdesk is a support service that assists users with issues related to SAP software, which is widely used for enterprise resource planning (ERP). The helpdesk team provides technical support, troubleshooting, and guidance on using SAP applications, modules, and processes. Their goal is to resolve user problems efficiently and ensure smooth business operations by maintaining the functionality of SAP systems.

What is the difference between Sap Helpdesk vs SAP Support Analyst?

AspectSap HelpdeskSAP Support Analyst
CertificationsBasic SAP certifications, Helpdesk certificationsAdvanced SAP certifications, Support certifications
Work EnvironmentHelpdesk ticketing systems, user supportTechnical support, system analysis
Employer & IndustryIT support teams, SAP user organizationsIT departments, SAP consulting firms

While both roles involve supporting SAP users, Sap Helpdesk primarily handles user inquiries and ticket resolution, focusing on troubleshooting and user support. SAP Support Analysts often perform deeper technical analysis, system troubleshooting, and issue resolution at a more technical level. The Helpdesk role is more user-facing, whereas Support Analysts work on complex system issues, often requiring advanced SAP knowledge.

More about Sap Helpdesk jobs
Infographic showing various Sap Helpdesk job openings in the United States as of August 2026, with employment types broken down into 91% Full Time, 2% Part Time, 6% Contract, and 1% Nights. Highlights an 90% Physical, 5% Hybrid, and 5% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

SAP NS2 BTS Transportation Management Architect

SAP SuccessFactors

Herndon, VA โ€ข On-site

Full-time

Posted 14 days ago


Job description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.ย 

About SAP NS2

SAP is the global market leader for business software and related services, and SAP National Security Services Inc. (SAP NS2) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.

Must be a US Citizen; this position requires access to customer data. Must be able to obtain and maintain clearance. All internals must have Manager's approval to transfer.

Position Summary:

SAP NS2 is seeking a highly experienced SAP Transportation Management (TM) Architect to join our Business Transformation Services (BTS) team. In this role, you will help lead digital transformation initiatives for strategic customers across the U.S. Federal, Department of Defense (DoD), and regulated industries markets.

Travel: Position requires up to 50% domestic or international travel to implement SAP solutions at customer sites.

Expectations and Tasks:

This is a client-facing leadership role for a transportation management expert who can connect business strategy to SAP solution design and delivery. You will serve as a trusted advisor to senior stakeholders, guide complex SAP TM programs from business transformation strategy planning through execution, and help customers modernize transportation and logistics operations using SAP technologies.

Support the transformation towards the Intelligent Enterprise. Lead SAP Business AI strategy for the customer -drive adoption of all AI capabilities across S/4HANA and BTP; build AI use case roadmaps aligned to business outcomes. Drive change management to achieve business transformation objectives. Drive deployment of best practice business processes for specific lines of business or industries. Support pre-sales activities. Perform solution reviews and feasibility studies. Mentor business process consultants. Support escalated projects. Support in partner-led projects to ensure ecosystem and customer success.

The ideal candidate brings deep SAP TM expertise, strong consulting and communication skills, and the ability to lead cross-functional teams in highly regulated environments.

Core Competenciesย 

  • Extensive knowledge of SAP TM modules including Forwarding Order Management, Freight Order Management, Transportation Planning, Carrier Selection, Freight Settlement, and Collaboration Portal
  • Deep understanding of SAP TM integration with SAP ERP/S/4HANA logistics (SD, MM, LE) and embedded TM scenarios
  • End-to-end solution architecture spanning SAP TM, ERP/S/4HANA, EWM, GTS, and third-party logistics systems (TMS, WMS, visibility platforms)
  • Expertise in transportation planning strategies: manual planning, Transportation Cockpit, optimizer-based planning (VSR), and automated freight unit building
  • Proficiency in freight order lifecycle management, tendering processes, subcontracting, and execution monitoring
  • Advanced knowledge of charge calculation, freight agreement management, rate tables, and transportation cost allocationย 
  • Knowledge of carrier management practices, freight procurement, contract negotiations, and service level agreements

Technical Skillsย 

  • SAP TM configuration and customizing across all functional areas (master data, organizational structures, planning profiles, business rules)
  • Integration architecture design using SAP PI/PO, Cloud Platform Integration (CPI), Web Services (SOAP/REST), and IDoc/RFC technologies
  • Experience with SAP Fiori apps for TM, SAPUI5 development, and SAP Business Technology Platform (BTP) extensions
  • Data migration methodologies using LSMW, SAP Data Services, or Migration Cockpit
  • Understanding of SAP TM on HANA optimization, performance tuning, and analytics capabilitiesย 

ย Industry Knowledgeย 

  • Familiarity with industry best practices, benchmarks, and emerging trends (sustainability, real-time visibility, autonomous transportation)ย 
  • Expertise in logistics and supply chain operations across multiple transportation modes (road, rail, ocean, air, intermodal)
  • Understanding of regulatory compliance requirements (customs, dangerous goods, trade compliance) and integration with SAP GTS

Consulting Competencies/Client Managementย 

  • Proven ability to engage with C-suite executives (CFO, COO, Chief Supply Chain Officer) and influence strategic decision-making
  • Expertise in requirements gathering through workshops, interviews, and process analysis; translating business needs into technical specifications
  • Change management and organizational adoption strategies, including training program design, communication planning, and stakeholder engagement
  • Project governance frameworks, steering committee management, and escalation resolutionย 
  • Project and program management using methodologies such as SAP Activate, Agile, or hybrid approaches

Required Qualifications

  • Bachelor's/master's degree in computer science or related field.
  • 10+ years of SAP consulting experience, includingย 8+ years focused on SAP Transportation Management.
  • Experience leading or playing a key role inย 5 or more full lifecycle SAP TM implementationsย from blueprint/design through hyper-care.
  • Strong understanding of SAP TM integration withย SAP ERP/S/4HANA supply chain solutions such as
    • Logistics includingย SD, MM, and LE.
    • Extended Warehouse Management (EWM)
    • Yard Logistics (YL)
    • Event Management (EM)
    • Global Trade Services (GTS)
  • Experience with transportation planning approaches including manual planning, Transportation Cockpit, optimizer-based planning, and automated freight unit building.
  • Understanding of complex SAP product portfolio landscape with knowledge of SAPs industry solutions and Technology platform.
  • Familiarity with transportation visibility platforms, IoT integration, and advanced analytics or AI in supply chain operations.
  • Pre-sales experience includes RFP responses, demos, proof-of-concept development, and proposal creation.
  • Strong written, verbal, and presentation skills with the ability to communicate effectively with both technical and business stakeholders.
  • Proven ability to lead cross-functional teams and manage complex client relationships.

Preferred Qualifications

  • Experience withย SAP Fiori,ย SAPUI5, andย SAP Business Technology Platform (BTP)ย extensions.
  • Cloud transformation experience includingย SAP S/4HANA Private Cloudย andย SAP TM Public Cloud Edition.
  • Experience with data migration tools and methodologies such asย LSMW, SAP Data Services, or Migration Cockpit.
  • SAP Activate Implementation Methodology.
  • Delivering SAP solutions in a remote or onsite resource model.
  • Experience across industries such as department of defense, manufacturing, retail, consumer goods, logistics service providers, or chemicals.

What Makes You Successful

  • You think strategically and connect technology decisions to measurable business outcomes.
  • You are comfortable engaging with senior leaders and influencing decision-making.
  • You can translate complex transportation and logistics requirements into scalable SAP solutions.
  • You bring a collaborative leadership style and enjoy mentoring teams and building client trust.
  • You thrive in dynamic, highly regulated environments and can adapt quickly to changing priorities.
  • Document and share successful architectural patterns and lessons learned from customer engagements, contributing to the organization's knowledge base
  • Strengthen architecture standards: Actively participate in defining and refining SAP's architectural standards, best practices and decision frameworks through peer engagement

Where do you belong

You'll join SAP NS2's Business Transformation Services community within Customer Engagement and Adoption, a collaborative, inclusive team focused on learning, knowledge sharing, and customer impact.

You'll be part of a Regional Enterprise Architects team that values collaboration, thought leadership, and continuous growth while delivering high-impact customer transformations, working with some of the largest SAP customers locally, Regionally and Globally.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.ย ย 
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position isย 151900-340900USD.ย The actual amount to be offered to the successful candidateย will be within that range, dependent upon the key aspects of each case which may include education, skills,ย experience, scope ofย the role, location, etc. as determinedย through theย selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 456059 ย | Work Area: Consulting and Professional Services ย | Expected Travel: 0 - 50% ย | Career Status: Professional ย | Employment Type: Regular Full Time ย ย | Additional Locations: ย #LI-Hybrid