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Salesforce Service Cloud Jobs (NOW HIRING)

Under Armour

Lead, Salesforce Service Cloud

Baltimore, MD · On-site

$125K - $165K/yr

Lead the end-to-end design and development of Salesforce solutions across Service Cloud, Experience Cloud, Sales Cloud, Agentforce Agents and numerous integrations * Architect scalable custom ...

Tranzeal Incorporated

SFDC Developer

Santa Clara, CA · On-site

The role involves implementing custom functionalities on Salesforce Service Cloud and requires extensive experience in Apex and Lightning. Responsibilities : • Implement custom functionalities on ...

The Select Group

Senior Salesforce Developer

Durham, NC · On-site

$113K - $139K/yr

Strong Salesforce Service Cloud experience. * Hands-on experience with Apex , Lightning Web Components ( LWC ), Flows, and Salesforce configuration. * Experience developing APIs and system ...

The Select Group

Senior Salesforce Developer

Durham, NC · On-site

$121K - $148K/yr

Strong Salesforce Service Cloud experience. * Hands-on experience with Apex , Lightning Web Components ( LWC ), Flows, and Salesforce configuration. * Experience developing APIs and system ...

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How much do salesforce service cloud jobs pay per year?

As of Sep 5, 2026, the average yearly pay for salesforce service cloud in the United States is $98,862.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $119,000.00 per year, depending on experience, location, and employer.

What is a Salesforce Service Cloud?

A Salesforce Service Cloud job involves implementing, customizing, and managing Salesforce's Service Cloud platform to enhance customer service operations. Professionals in this role configure case management, automation, knowledge bases, and chatbot integrations to improve customer support efficiency. They work with stakeholders to understand business needs, optimize workflows, and ensure seamless user adoption. This role often requires expertise in Salesforce technologies, customer service best practices, and problem-solving skills to deliver tailored solutions.

What skills and qualifications are needed for a Salesforce Service Cloud role?

To excel as a Salesforce Service Cloud professional, you need a strong background in CRM systems, customer service processes, business analysis, and a deep understanding of Salesforce platforms. Proficiency in tools like Salesforce Service Cloud, Salesforce Lightning, and holding relevant certifications such as Salesforce Certified Service Cloud Consultant is highly valued. Exceptional problem-solving skills, attention to detail, and effective communication are important soft skills for collaborating with stakeholders and translating business needs into technical solutions. These capabilities ensure seamless customer support operations, efficient case management, and successful deployment of Salesforce Service Cloud solutions.

What opportunities for career growth are available in a Salesforce Service Cloud role?

A career in Salesforce Service Cloud offers a wide range of advancement opportunities due to the platform's widespread adoption and continuous evolution. Professionals can progress into senior roles such as Salesforce Solution Architect, Project Manager, or CRM Strategy Lead, or specialize further by obtaining advanced Salesforce certifications. Many organizations also encourage cross-functional collaboration, allowing you to work closely with sales, IT, and marketing teams, which can help broaden your expertise. With experience, you may also move into leadership positions overseeing customer experience initiatives or managing technical teams. Continuous learning and staying current with new Salesforce features can significantly enhance your career trajectory in this field.

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Salesforce Service Cloud jobs near you
Infographic showing various Salesforce Service Cloud job openings in the United States as of August 2026, with employment types broken down into 100% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $98,862 per year, or $47.5 per hour.

Senior Salesforce Service Cloud Solution Architect

Natus Medical Incorporated

Middleton, WI • On-site, Remote

$69.25 - $85.75/hr

Full-time

Medical, Retirement, PTO

Posted 18 days ago

Key responsibilities

  • Lead the design, development, and delivery of enterprise Salesforce Service Cloud capabilities, including configuration, customization, and solution implementation.

  • Collaborate with IT and business stakeholders to translate requirements into scalable Salesforce solutions and ensure successful deployment and post-production validation.

  • Design and support integrations between Salesforce Service Cloud and other enterprise systems such as Oracle E-Business Suite R12 and contact center technologies.

Job description

FOR MORE THAN 80 YEARS, Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body's signals.
Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions at Natus Neuro.
SUMMARY
The Senior Salesforce Service Cloud Solution Architect leads the design, governance, and delivery of enterprise Salesforce Service Cloud capabilities within the IT organization. This role partners IT leadership, business stakeholders, implementation partners, onshore and offshore delivery teams to translate business needs into scalable Salesforce solutions. The architect will be expected not only to develop strategic architecture but also to actively participate in requirements analysis, solution design, troubleshooting, root-cause analysis, implementation, production stabilization, and continuous improvement.
The ideal candidate will have deep hands-on experience designing and implementing Salesforce Service Cloud solutions integrated with Oracle E-Business Suite R12, particularly Oracle Service Contracts, Install Base and service-related order processes. The position is responsible for Service Cloud architecture, development, multi-cloud solution design, integration, data migration strategy, contact center and CTI integration, security, sharing models, platform governance, and delivery readiness across complex Salesforce programs.
ESSENTIAL DUTIES & KEY RESPONSIBILITIES
Salesforce Architecture & Solution Design
  • Provide deep Service Cloud architecture expertise across Case Management, Knowledge, Assets, Entitlements, Digital Engagement, Omni-Channel, Salesforce Voice/CTI, service routing, and customer service operations.
  • Actively participate in hands-on Salesforce development and configuration as needed, including Salesforce Flow, Apex, Lightning Web Components, validation rules, security configuration and Service Cloud functionality.
  • Take ownership of assigned enhancements from requirements through design, development, testing, deployment, and post-production validation, ensuring solutions are delivered successfully and on schedule.
  • Establish and enforce Salesforce architecture and development standards for configuration, Flow, Apex, Lightning components, APIs, integrations, security, and data models.
  • Review and approve technical designs and code changes for major Salesforce enhancements, ensuring adherence to development standards and platform best practices.
  • Evaluate Salesforce org consolidation, Agent force, modernization or transformation opportunities as required to reduce complexity and improve operational effectiveness.
  • Serve as the senior Salesforce technical advisor to IT and business leadership, clearly communicating architecture decisions, risks, dependencies, tradeoffs and recommendations.

Integration, Data & Contact Center Capabilities
  • Lead the architecture, design, development, and support of Salesforce integrations with Oracle E-Business Suite R12 and other enterprise applications using MuleSoft, APIs, event-driven integrations, and other appropriate integration patterns.
  • Work closely with Salesforce, Oracle EBS and MuleSoft development teams to design and implement reliable real-time and batch integrations based on business requirements.
  • Lead troubleshooting and root-cause analysis for complex issues spanning Salesforce, integration.
  • Guide enterprise data migration, data governance, and data quality considerations for Salesforce programs.
  • Support CTI and contact center integration architectures, including Salesforce integrations with telephony platforms and AWS-based contact center technologies such as Amazon Connect.
  • Ensure Salesforce designs align with enterprise architecture, security, compliance, and operational support standards.

TRAVEL REQUIRED
Minimal to moderate domestic travel may be required based on project needs, workshops, or business stakeholder engagement.
EDUCATION
• A bachelor's degree in information technology, computer science, business systems, or a related field is preferred, or equivalent professional experience.
EXPERIENCE
  • 8+ years of Salesforce experience, including at least 3+ years serving as a Solution Architect or Lead Architect.
  • Deep experience designing, implementing, enhancing, and supporting Salesforce Service Cloud in complex enterprise environments.
  • Strong hands-on experience with Case Management, Knowledge, Assets, Entitlements, Omni-Channel, Digital Engagement, Salesforce Flow, Apex, Lightning Web Components, security, and sharing models.
  • Demonstrated ability to own Salesforce enhancements through the complete lifecycle, including requirements, solution design, hands-on development/configuration, testing, deployment, production validation, and post-release support.
  • Experience integrating Salesforce with Oracle E-Business Suite R12 or another enterprise ERP.
  • Experience with multi-cloud Salesforce architecture, including dependencies across Service Cloud, Sales Cloud, Revenue Cloud(RCA)/CPQ, customer data, products, assets, orders and related business processes.
  • Experience integrating Salesforce with telephony/CTI systems; Amazon Connect experience is a plus.
  • Proven experience consolidating and merging Salesforce orgs.
  • Experience gathering requirements and writing user stories in Agile environments.
  • Strong client-facing communication, stakeholder management, workshop facilitation, problem-solving, and strategy skills.

CERTIFICATES, LICENSES, REGISTRATIONS
  • Salesforce Service Cloud Certification required.
  • Salesforce Certified Platform Developer certification preferred
  • Salesforce Service Cloud Consultant Certification preferred.
  • Salesforce Application Architect Certification preferred.
  • Salesforce System Architect Certification preferred.
  • Salesforce Certified Technical Architect (CTA) strongly preferred.

Pay Transparency:
Pursuant to the requirements of applicable State laws and regulations, the starting salary range for this position is $180-195K USD. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Compensation and Benefits: Natus offers generous compensation and benefits packages including health benefits, 401k contribution, 7 paid holidays + 2 floating holidays of your choosing, generous paid time off, tuition reimbursement assistance program, eligibility for performance-based bonuses or commissions, where applicable and more.
Be the People part of the Neuro Solution. Apply Today.
EEO Statement: Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.
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