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$155K

How much do salesforce service cloud jobs pay per year?

As of Jun 12, 2026, the average yearly pay for salesforce service cloud in the United States is $98,862.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $119,000.00 per year, depending on experience, location, and employer.

What opportunities for career growth are available to someone working in a Salesforce Service Cloud role?

A career in Salesforce Service Cloud offers a wide range of advancement opportunities due to the platform's widespread adoption and continuous evolution. Professionals can progress into senior roles such as Salesforce Solution Architect, Project Manager, or CRM Strategy Lead, or specialize further by obtaining advanced Salesforce certifications. Many organizations also encourage cross-functional collaboration, allowing you to work closely with sales, IT, and marketing teams, which can help broaden your expertise. With experience, you may also move into leadership positions overseeing customer experience initiatives or managing technical teams. Continuous learning and staying current with new Salesforce features can significantly enhance your career trajectory in this field.

What are the key skills and qualifications needed to thrive in the Salesforce Service Cloud position, and why are they important?

To excel as a Salesforce Service Cloud professional, you need a strong background in CRM systems, customer service processes, business analysis, and a deep understanding of Salesforce platforms. Proficiency in tools like Salesforce Service Cloud, Salesforce Lightning, and holding relevant certifications such as Salesforce Certified Service Cloud Consultant is highly valued. Exceptional problem-solving skills, attention to detail, and effective communication are important soft skills for collaborating with stakeholders and translating business needs into technical solutions. These capabilities ensure seamless customer support operations, efficient case management, and successful deployment of Salesforce Service Cloud solutions.

What is a Salesforce Service Cloud job?

A Salesforce Service Cloud job involves implementing, customizing, and managing Salesforce's Service Cloud platform to enhance customer service operations. Professionals in this role configure case management, automation, knowledge bases, and chatbot integrations to improve customer support efficiency. They work with stakeholders to understand business needs, optimize workflows, and ensure seamless user adoption. This role often requires expertise in Salesforce technologies, customer service best practices, and problem-solving skills to deliver tailored solutions.

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What cities are hiring for Salesforce Service Cloud jobs? Cities with the most Salesforce Service Cloud job openings:
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Salesforce Service Cloud jobs near you
Infographic showing various Salesforce Service Cloud job openings in the United States as of June 2026, with employment types broken down into 54% Full Time, and 46% Contract. Highlights an 62% In-person, and 38% Remote job distribution, with an average salary of $98,862 per year, or $47.5 per hour.
Salesforce Service Cloud Architect

Salesforce Service Cloud Architect

Lorven Technologies

Hartford, CT • On-site

$68.50 - $85/hr

Full-time

Posted 25 days ago

Job description

Role: Salesforce Service Cloud Architect
Location: Onsite at Hartford, CT or Minneapolis, MN
Job Type: Contract
Required:
  • 10+ years of hands-on experience in configuring and customizing Salesforce Service Cloud.
  • Experience with Salesforce Lightning, including Aura Components and LWC (Lightning Web Components).
  • Collaborate with business stakeholders to gather requirements and propose scalable solutions for robust Service Cloud applications.
  • Leverage standard Service Cloud functionality wherever possible and customize only as per business needs.
  • Design and develop solutions that comply with Salesforce best practices, enterprise standards, and operational guardrails.
  • Strong understanding of web services (SOAP, REST), security models, integration patterns, and methods.
  • Proficiency in HTML, CSS, and JavaScript for UI customization.
  • Experience in Service Cloud implementation, configuration, data migration, and integrations with external systems.
  • Expertise in Case Management, Omni-Channel Routing, Knowledge Base, Service Console, and Entitlements.
  • Design and implement Service Processes, including automation using Flows, Process Builder, and OmniScripts.
  • Familiarity with Einstein Bots, Live Agent, and Field Service Lightning for advanced service capabilities.
  • Experience in reporting and analytics using Salesforce Reports, Dashboards, and Service Cloud-specific KPIs.
  • Design and/or build integrations between Service Cloud and third-party applications or data sources.
  • Exposure to Health Cloud, Salesforce CDP, and Experience Cloud is an added advantage.
  • Excellent communication and verbal skills.

Certifications:
  • Salesforce Service Cloud Consultant
  • Salesforce Administrator
  • Salesforce Platform Developer I
  • (Nice to have) Salesforce Advanced Administrator
Lorven technologies logo

About Lorven technologies

Sourced by ZipRecruiter

Lorven Technologies, headquartered in Plainsboro, New Jersey, United States, is a reputable company in the technology industry, specializing in providing effective IT solutions and consulting services. The company's official website, lorventech.com, offers comprehensive insights into its offerings which include but are not limited to software development, IT consulting, project management, and business analysis. Since its inception, Lorven Technologies has been committed to ensuring efficiency and reliability in delivering IT services to its global clientele, establishing itself as a trusted name in the industry.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Plainsboro, NJ, US

Year founded

2001

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