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Salesforce Service Cloud Jobs (NOW HIRING)

Decagon

Solutions Architect - Salesforce

San Francisco, CA · On-site

$81.25 - $100.75/hr

They are seeking a Founding Salesforce Architect to define and integrate Salesforce solutions, focusing on Service Cloud and ticketing workflows, while acting as a trusted advisor to clients.

Prophecy Technologies

Salesforce Product Architect

Plano, TX · On-site

$66 - $81.75/hr

This role is for a Salesforce Product Architect with hands-on experience in Salesforce Architecture design and project implementation, specifically within Salesforce Service Cloud. The position ...

krg technology inc

Salesforce Developer

Atlanta, GA · On-site

$53.25 - $70.75/hr

Sales Cloud, Service Cloud, Community Cloud, and AppExchange/App cloud application integration ... One of Salesforce Sales Cloud or Salesforce Service Cloud certification. Demonstrated experience in ...

Argyllinfotech

Salesforce Architect

Berkeley Heights, NJ · On-site

$72 - $89.25/hr

Salesforce Architect - Multi-Cloud | Marketing Cloud | Service Cloud | Data Cloud Location: 50 Connell Drive, NJ (Onsite, Locals) Employment Type: Contract Experience Required: 13+ Years End Client ...

TiTANS Consulting

WI · On-site

$80 - $100/hr

Het inhuren van een medior Salesforce ontwikkelaar voor het verzekeren van de continuïteit en ... LV Connect is de Service Cloud oplossing gebouwd voor het contactcenter van de organisatie.

New

Tek Ninjas

Senior Salesforce Developer

Dallas, TX · On-site

$124K - $151K/yr

Configure and support Service Cloud and or Marketing Cloud features. * Build integrations using ... Follow Salesforce best practices and deployment processes. Required Skills * 10+ years of ...

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How much do salesforce service cloud jobs pay per year?

As of Aug 19, 2026, the average yearly pay for salesforce service cloud in the United States is $98,862.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $119,000.00 per year, depending on experience, location, and employer.

What is a Salesforce Service Cloud?

A Salesforce Service Cloud job involves implementing, customizing, and managing Salesforce's Service Cloud platform to enhance customer service operations. Professionals in this role configure case management, automation, knowledge bases, and chatbot integrations to improve customer support efficiency. They work with stakeholders to understand business needs, optimize workflows, and ensure seamless user adoption. This role often requires expertise in Salesforce technologies, customer service best practices, and problem-solving skills to deliver tailored solutions.

What skills and qualifications are needed for a Salesforce Service Cloud role?

To excel as a Salesforce Service Cloud professional, you need a strong background in CRM systems, customer service processes, business analysis, and a deep understanding of Salesforce platforms. Proficiency in tools like Salesforce Service Cloud, Salesforce Lightning, and holding relevant certifications such as Salesforce Certified Service Cloud Consultant is highly valued. Exceptional problem-solving skills, attention to detail, and effective communication are important soft skills for collaborating with stakeholders and translating business needs into technical solutions. These capabilities ensure seamless customer support operations, efficient case management, and successful deployment of Salesforce Service Cloud solutions.

What opportunities for career growth are available in a Salesforce Service Cloud role?

A career in Salesforce Service Cloud offers a wide range of advancement opportunities due to the platform's widespread adoption and continuous evolution. Professionals can progress into senior roles such as Salesforce Solution Architect, Project Manager, or CRM Strategy Lead, or specialize further by obtaining advanced Salesforce certifications. Many organizations also encourage cross-functional collaboration, allowing you to work closely with sales, IT, and marketing teams, which can help broaden your expertise. With experience, you may also move into leadership positions overseeing customer experience initiatives or managing technical teams. Continuous learning and staying current with new Salesforce features can significantly enhance your career trajectory in this field.

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Salesforce Service Cloud jobs near you
Infographic showing various Salesforce Service Cloud job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $98,862 per year, or $47.5 per hour.

Service Cloud Product Owner (PO)

Rootshell Enterprise Technologies, Inc.

Remote

Full-time

Re-posted 8 hours ago

Job description

Hello All,
Greetings from Rootshell Inc.
Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US. We are actively seeking Service Cloud Product Owner (PO) for one of our client, Please share your resume with current location & full contact info
Role:Service Cloud Product Owner (PO)
Location:Remote
Job description
Role Summary
We are seeking an experienced Salesforce Service Cloud Product Owner to lead a Scrum team responsible for enhancing and supporting enterprise customer service capabilities. This role will own the product roadmap, backlog prioritization, and delivery execution for Service Cloud initiatives, ensuring scalable, user-centric solutions that improve customer support operations and agent productivity.
The ideal candidate combines strong Product Owner expertise with deep knowledge of Salesforce Service Cloud, customer support processes, and portal management.
Key Responsibilities
Product Ownership & Agile Leadership
  • Act as the Product Owner for Salesforce Service Cloud initiatives.
  • Own and manage the product backlog, ensuring clear prioritization aligned with business objectives.
  • Lead Agile ceremonies including:
    • Sprint planning
    • Backlog grooming
    • Daily stand-ups
    • Sprint reviews
    • Retrospectives
  • Collaborate with Scrum Masters and development teams to deliver high-quality releases on schedule.
  • Define product vision, roadmap, and release planning for Service Cloud enhancements.
Salesforce Service Cloud Management
  • Drive configuration and optimization of:
    • Case Management
    • Omni-Channel Routing
    • Knowledge Base
    • Service Console
    • Email-to-Case
    • Escalation workflows
    • SLAs and Entitlements
  • Partner with technical teams on integrations between Salesforce and external support systems.
  • Ensure platform scalability, usability, and operational efficiency.
Portal & Customer Experience Support
  • Manage customer and partner portal requirements and enhancements.
  • Improve self-service capabilities through:
    • Knowledge articles
    • FAQs
    • Community portals
    • Automated workflows
  • Work with UX and support teams to enhance digital customer experiences.
  • Analyze customer support pain points and recommend process improvements.

With regards
Naveen | Talent Acquisition
Rootshell Enterprise Technologies Inc.
Naveen@rootshellinc.com | www.rootshellinc.com

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