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Salesforce Service Cloud Jobs in Michigan (NOW HIRING)

Stafford Gray

Salesforce/CRM Tester

Lansing, MI · On-site

Familiarity with testing Salesforce Service Cloud, including web services and REST API, SOAP API, and Bulk API, using tools like SoapUI, Postman, or similar applications. * Collaborate with ...

krg technology inc

Salesforce Technical Lead

Troy, MI · On-site

Hands on Experience on Communities, CTI Integration, Service Cloud Hands on Integration experience ... Strong understanding of Salesforce's capabilities and limitations and can clearly communicate those ...

Ask IT consulting

Salesforce Architect

Lansing, MI · On-site

$70 - $86.75/hr

The vision of this project includes utilizing the Salesforce Service Cloud as the foundation for the Contact Management and Call Tracking Solution, ultimately using Computer Telephony Integration ...

Morph Enterprise

Salesforce Test Analyst

Lansing, MI · On-site

Familiarity with testing Salesforce Service Cloud, including web services and REST API, SOAP API, and Bulk API, using tools like SoapUI, Postman, or similar applications. * Collaborate with ...

Stafford Gray

Salesforce/CRM Tester

Lansing, MI · On-site

$85 - $120/hr

Familiarity with testing Salesforce Service Cloud, including web services and REST API, SOAP API, and Bulk API, using tools like SoapUI, Postman, or similar applications. * Collaborate with ...

Tech Tammina LLC

Salesforce Developer

Okemos, MI · On-site

$50.25 - $66.50/hr

Proven experience in solution and technical design/implementation using Salesforce Health Cloud, Sales Cloud, and Service Cloud within the healthcare payer ecosystem * Strong understanding of the ...

Tech Tammina LLC

Salesforce Developer

Okemos, MI · On-site

$50.25 - $66.50/hr

Proven experience in solution and technical design/implementation using Salesforce Health Cloud, Sales Cloud, and Service Cloud within the healthcare payer ecosystem * Strong understanding of the ...

Noblesoft Technologies

Salesforce Developer

Lansing, MI · On-site

$56.25 - $74.50/hr

Support Sales Cloud and Service Cloud * Perform unit testing, deployment, and production support * Collaborate with admins, analysts, and stakeholders Requirements * 5+ years of Salesforce ...

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Salesforce Service Cloud information

See Michigan salary details

$35.3K

$86.2K

$135.1K

How much do salesforce service cloud jobs pay per year?

As of Sep 6, 2026, the average yearly pay for salesforce service cloud in Michigan is $86,168.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,800.00 and $103,700.00 per year, depending on experience, location, and employer.

What is a Salesforce Service Cloud?

A Salesforce Service Cloud job involves implementing, customizing, and managing Salesforce's Service Cloud platform to enhance customer service operations. Professionals in this role configure case management, automation, knowledge bases, and chatbot integrations to improve customer support efficiency. They work with stakeholders to understand business needs, optimize workflows, and ensure seamless user adoption. This role often requires expertise in Salesforce technologies, customer service best practices, and problem-solving skills to deliver tailored solutions.

What skills and qualifications are needed for a Salesforce Service Cloud role?

To excel as a Salesforce Service Cloud professional, you need a strong background in CRM systems, customer service processes, business analysis, and a deep understanding of Salesforce platforms. Proficiency in tools like Salesforce Service Cloud, Salesforce Lightning, and holding relevant certifications such as Salesforce Certified Service Cloud Consultant is highly valued. Exceptional problem-solving skills, attention to detail, and effective communication are important soft skills for collaborating with stakeholders and translating business needs into technical solutions. These capabilities ensure seamless customer support operations, efficient case management, and successful deployment of Salesforce Service Cloud solutions.

What opportunities for career growth are available in a Salesforce Service Cloud role?

A career in Salesforce Service Cloud offers a wide range of advancement opportunities due to the platform's widespread adoption and continuous evolution. Professionals can progress into senior roles such as Salesforce Solution Architect, Project Manager, or CRM Strategy Lead, or specialize further by obtaining advanced Salesforce certifications. Many organizations also encourage cross-functional collaboration, allowing you to work closely with sales, IT, and marketing teams, which can help broaden your expertise. With experience, you may also move into leadership positions overseeing customer experience initiatives or managing technical teams. Continuous learning and staying current with new Salesforce features can significantly enhance your career trajectory in this field.

What are popular job titles related to Salesforce Service Cloud jobs in Michigan?

For Salesforce Service Cloud jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Salesforce Service Cloud jobs in Michigan look for?

The top searched job categories for Salesforce Service Cloud jobs in Michigan are:

Salesforce Service Cloud jobs near you
Infographic showing various Salesforce Service Cloud job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $86,168 per year, or $41.4 per hour.

Salesforce/CRM Tester

Stafford Gray

Lansing, MI • On-site

Contractor

Posted 11 days ago

Job description

As a Salesforce/CRM Tester, you'll be comfortable testing Salesforce applications and utilizing Azure DevOps for designing, maintaining, and executing test cases for an enterprise contact center platform. Responsibilities for this position include but are not limited to:

  • Work in an agile environment and understand agile methodologies.
  • Participate in vendor requirement sessions with customers and be comfortable writing Test Plans/Test Suites in Azure DevOps that are easily maintainable.
  • Work with the customer, vendor, and Development Team to define test scripts based on requirements for new projects and future enhancements.
  • Proficiency in interpreting requirements/user stories and writing test cases using Azure DevOps.
  • Participate in defining and designing activities of the project engagement, to ensure a full understanding of client requirements prepared by the project team.
  • Fully understand the capabilities and limitations of the technical environments of the applications used by the enterprise.
  • Strong hands-on experience writing positive and negative test cases in Azure DevOps as per Salesforce application needs.
  • Identify automation framework opportunities and make recommendations for improvements.
  • Familiarity with testing Salesforce Service Cloud, including web services and REST API, SOAP API, and Bulk API, using tools like SoapUI, Postman, or similar applications.
  • Collaborate with developers to ensure testing results meet performance and scalability requirements.
  • Develop and write automated test scripts and plans to ensure software functions as expected.
  • Work with test engineers to implement new automation scripts and diagnose problems with existing scripts in a Continuous Integration environment.
  • Knowledge of quality assurance methodologies and automation testing tools.
  • Ensure proposed solutions adhere to enterprise security guidelines and standards throughout the application lifecycle.
  • Proven record of delivering business value by leveraging technology; able to communicate strategic technical concepts at an executive level.
  • Devise a training plan for the team for a smooth transition to Maintenance & Operations.
  • Self-motivated, able to work under dynamic conditions and within deadlines.
  • Ability to effectively transfer knowledge and flex according to the situation.
  • Excellent written and verbal communication skills.
  • Facilitation and problem-solving skills.

Salesforce Testing

  • Strong knowledge and working experience in Service Cloud and Experience Cloud.
  • Participation in each phase of full Salesforce lifecycle implementations.
  • In-depth understanding of the capabilities and constraints of Salesforce.
  • Understanding of Salesforce Production and Sandboxes.
  • Analyze the impact of new solutions/enhancements and run appropriate regression testing.

Azure DevOps for QA Tester

  • Document and evaluate test results and defects; track and manage defects through to resolution in Azure DevOps.
  • Ensure full traceability between test scripts, results, and requirements.
  • Maintain and enhance existing test scripts.
  • Azure DevOps experience with Test Suite preparation.

Requirements

Qualifications

  • Salesforce QA/testing: 6 years (Required)
  • Salesforce Service Cloud: 4 years (Required)
  • Azure DevOps Test Suite: 4 years (Required)
  • Nice CXone or other CCaaS Testing: 4 years (Preferred/Optional)
  • SQL: 1 year (Preferred/Optional)
  • Selenium/Test Automation or other test automation tools: 1 year (Preferred)
  • Experience in government or public-sector IT processes and guidelines (Preferred)
  • Salesforce object knowledge - flows, AppExchange packages, Lightning, Apex - through real-world experience or hands-on background
  • Knowledge of testing/QA best practices
  • Ability to create and utilize test scripts

Apply