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As a Senior Scrum Master you will make an impact by leading Agile delivery for CRM-focused initiatives and enabling cross-functional teams to deliver high-quality customer engagement, sales, service, and CRM platform capabilities. You will be a valued member of the CRM delivery organization and work collaboratively with Product Owners, CRM architects, development teams, business stakeholders, leadership teams, and external partners to drive predictable delivery and continuous improvement.
In this role, you will:
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• Facilitate Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, and Backlog Refinement.
• Lead Agile delivery for CRM initiatives while driving Agile best practices and fostering a culture of continuous improvement.
• Remove delivery impediments, manage risks, and coordinate cross-functional dependencies across CRM, integration, data, reporting, and vendor teams.
• Partner with Product Owners to ensure backlog readiness, prioritization, and alignment with business objectives while supporting CRM releases, upgrades, and transformation initiatives.
• Provide delivery reporting, executive communications, Agile coaching, metrics analysis, and process improvement recommendations to enhance team effectiveness.

Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring a combination of onsite and remote work in Cleveland, Ohio. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
What you need to have to be considered
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• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related discipline.
• 8+ years of IT experience, including at least 5+ years serving as a Scrum Master within Agile environments.
• Proven experience leading CRM delivery programs utilizing Salesforce, Microsoft Dynamics 365, Siebel CRM, or similar CRM platforms.
• Strong knowledge of Agile, Scrum, Kanban, and Lean methodologies, with experience facilitating Agile delivery across distributed and global teams.
• Hands-on expertise with Jira, Azure DevOps, Confluence, Agile reporting tools, stakeholder engagement, executive communication, facilitation, negotiation, and conflict resolution.

These will help you stand out
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• Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFe Scrum Master (SSM), or SAFe Advanced Scrum Master (SASM) certification.
• Experience working within Agile Release Trains (ARTs) and large-scale enterprise Agile transformation programs.
• Knowledge of CRM business processes spanning Sales, Service, Marketing, and Customer Experience functions.
• Exposure to cloud transformation, digital modernization, and customer engagement platforms.
• Experience supporting multiple Agile squads within complex enterprise delivery environments.

Success in this role will be measured by
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• Sprint commitment reliability and predictability.
• Release delivery success rate.
• Reduction in delivery impediments and cross-team dependencies.
• Improvement in Agile maturity and team effectiveness.
• Stakeholder satisfaction and business value realization.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Applications will be accepted until: 9/15/2026
Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
Salary and Other Compensation
The annual salary for this position is between $84,000pa to $130,000p.a depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
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• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.