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IBEX IT Business Experts is a purpose-driven organization delivering innovative IT, professional services, and SaaS-based solutions for government and commercial clients. With a culture rooted in agility, accountability, and inclusion, IBEX is a trusted partner for clients across federal agencies, prime contractors, and Fortune-ranked enterprises.

At IBEX, our core values are exemplified through our people, products/services, processes, and daily activities! If you have the skills and experience and align with these core values, this position is for you!

• Passion for Success
• Committed to collaboration and innovative thinking
• Respectful of all perspectives and dedicated to teamwork
• Do the right thing, even when no one is watching
• Improving businesses & communities through collaborative solutions

Human Resources Environmental, Social, and Governance Statement

At IBEX, we recognize that our employees are our greatest asset and the foundation of our success. The Human Resources department is at the forefront of embedding Environmental, Social, and Governance (ESG) principles into the heart of our workplace culture, talent management, and operational practices. Our commitment to ESG within HR reflects our dedication to creating a sustainable, equitable, and ethical working environment for all our employees.

JOB DESCRIPTION

Position: Business Development Fellow (Sales Development & Lead Generation)

Reports To: President/CEO, or designee

Location: Savannah, GA, Brunswick, GA, Jacksonville, FL - in-office or hybrid

Salary/Hourly Rate: Paid hourly, non-exempt; rate to be determined based on experience, schedule, and program structure

H&W Rate: N/A - NonSCA role

Type: Full-Time or Part-Time   Internship/Fellowship   Temp-to-Perm

Job Summary:

The Business Development Fellow is a paid, developmental role designed for students, recent graduates, veterans, career changers, entrepreneurs, and emerging professionals who are interested in business development, technology sales, SaaS, training, consulting, and government/commercial solutions. This role supports IBEX's growth strategy by assisting with lead generation, prospect research, outreach preparation, CRM discipline, appointment setting, and sales enablement while receiving structured coaching and exposure to IBEX's technology, training, consulting, and SaaS-based offerings. The role is intended to be mutually beneficial: the Fellow gains practical, supervised professional experience and IBEX gains organized support for pipeline development and market engagement.

Key Responsibilities:

• Research target accounts, industries, agencies, prime contractors, commercial prospects, and decision-makers aligned to IBEX's growth priorities.
• Build, clean, and maintain prospect and contact lists using approved sources and company systems.
• Support outbound lead generation campaigns through email preparation, call planning, LinkedIn/company research, and approved outreach activity.
• Make supervised initial outreach to prospective clients using approved scripts, messaging, and value propositions.
• Assist with qualifying leads by gathering basic information about business needs, timing, decision-makers, pain points, and potential fit.
• Schedule introductory meetings, discovery calls, or follow-up conversations for IBEX leadership or sales team members.
• Accurately document calls, emails, prospect details, follow-up tasks, and outcomes in the CRM or designated lead-tracking system.
• Prepare concise call notes, lead summaries, account briefs, and follow-up drafts for review by the supervisor or sales lead.
• Learn and communicate, at an introductory level, IBEX's services and differentiators, including IT consulting, professional services, training and certification programs, Nectar IQ, AI/data analytics, cybersecurity, ITIL, and supplier intelligence initiatives.
• Participate in weekly coaching, call reviews, role-play exercises, sales skill development, and performance check-ins.
• Assist with sales enablement projects such as outreach templates, prospecting lists, campaign tracking, meeting preparation, and market research summaries.
• Maintain professionalism, confidentiality, data security, and ethical business practices in all internal and external interactions.
• Perform other related duties as assigned to support IBEX's revenue growth, partnership development, and early-career talent pipeline initiatives.

Role Boundaries:

• This role does not independently negotiate pricing, contract terms, statements of work, teaming agreements, or client commitments.
• The Fellow may participate in client or prospect conversations only within the scope approved by the supervisor.
• All external messaging, representations about IBEX capabilities, and follow-up commitments must align with approved guidance.

Qualifications:

• High school diploma or equivalent required. Current college enrollment, recent graduation, military service, workforce development participation, business ownership, customer service, or early-career professional experience may be considered.
• Interest in business development, lead generation, technology sales, SaaS, consulting, training, government contracting, or professional services.
• Strong verbal and written communication skills with the ability to interact professionally by phone, email, video, and in person.
• Comfortable speaking with new people, asking questions, receiving feedback, and practicing outreach techniques.
• Highly coachable, curious, resilient, and willing to develop sales and business acumen through structured mentorship.
• Strong attention to detail and willingness to accurately document activities, notes, follow-ups, and outcomes in company systems.
• Ability to manage time, meet deadlines, and follow instructions in a remote-first, camera-on professional environment.
• Demonstrated reliability, ethical judgment, and commitment to confidentiality.
• Strong proficiency or ability to quickly learn Microsoft Office, SharePoint, online software applications, CRM/lead-tracking tools, and virtual meeting platforms.
• Must have current U.S. work authorization.
• Alignment with IBEX Core Values and commitment to maintaining confidentiality.

Preferred Qualifications:

• Prior experience in customer service, retail, call center, door-to-door sales, appointment setting, lead generation, small business ownership, military service, or community-based outreach.
• Experience tracking leads, prospects, customers, or follow-up activity in a CRM, spreadsheet, or other business system.
• Interest in AI, analytics, cybersecurity, ITIL, training, supplier intelligence, federal contracting, or technology-enabled services.
• Ability to summarize business conversations and identify potential next steps or customer needs.
• Professional presence and willingness to develop executive communication and client-facing confidence.

Learning & Development Outcomes:

• Develop foundational business development skills, including prospect research, outreach planning, discovery questioning, objection handling, CRM discipline, and follow-up.
• Gain exposure to technology consulting, training/certification services, SaaS solutions, government contracting, and commercial business development.
• Build professional communication, executive presence, business writing, and client-readiness skills.
• Learn how to measure sales activity, conversion, pipeline quality, and outreach effectiveness.
• Receive structured feedback through coaching, role-play, performance check-ins, and practical assignments.

Success Measures:

• Consistent completion of assigned training, coaching, and weekly development activities.
• Accurate and timely CRM or lead-tracking documentation.
• Quality and completeness of prospect research and account notes.
• Professionalism and responsiveness in internal and external communication.
• Improvement in call confidence, discovery skills, follow-up discipline, and ability to articulate IBEX's value proposition.
• Progress toward agreed activity and outcome metrics, such as contacts researched, outreach completed, follow-ups logged, and qualified meetings or leads generated.

• High school diploma or equivalent required. Current college enrollment, recent graduation, military service, workforce development participation, business ownership, customer service, or early-career professional experience may be considered.
• Interest in business development, lead generation, technology sales, SaaS, consulting, training, government contracting, or professional services.
• Strong verbal and written communication skills with the ability to interact professionally by phone, email, video, and in person.
• Comfortable speaking with new people, asking questions, receiving feedback, and practicing outreach techniques.
• Highly coachable, curious, resilient, and willing to develop sales and business acumen through structured mentorship.
• Strong attention to detail and willingness to accurately document activities, notes, follow-ups, and outcomes in company systems.
• Ability to manage time, meet deadlines, and follow instructions in a remote-first, camera-on professional environment.
• Demonstrated reliability, ethical judgment, and commitment to confidentiality.
• Strong proficiency or ability to quickly learn Microsoft Office, SharePoint, online software applications, CRM/lead-tracking tools, and virtual meeting platforms.
• Must have current U.S. work authorization.
• Alignment with IBEX Core Values and commitment to maintaining confidentiality.

Preferred Qualifications:

• Prior experience in customer service, retail, call center, door-to-door sales, appointment setting, lead generation, small business ownership, military service, or community-based outreach.
• Experience tracking leads, prospects, customers, or follow-up activity in a CRM, spreadsheet, or other business system.
• Interest in AI, analytics, cybersecurity, ITIL, training, supplier intelligence, federal contracting, or technology-enabled services.
• Ability to summarize business conversations and identify potential next steps or customer needs.
• Professional presence and willingness to develop executive communication and client-facing confidence.

Learning & Development Outcomes:

• Develop foundational business development skills, including prospect research, outreach planning, discovery questioning, objection handling, CRM discipline, and follow-up.
• Gain exposure to technology consulting, training/certification services, SaaS solutions, government contracting, and commercial business development.
• Build professional communication, executive presence, business writing, and client-readiness skills.
• Learn how to measure sales activity, conversion, pipeline quality, and outreach effectiveness.
• Receive structured feedback through coaching, role-play, performance check-ins, and practical assignments.

Success Measures:

• Consistent completion of assigned training, coaching, and weekly development activities.
• Accurate and timely CRM or lead-tracking documentation.
• Quality and completeness of prospect research and account notes.
• Professionalism and responsiveness in internal and external communication.
• Improvement in call confidence, discovery skills, follow-up discipline, and ability to articulate IBEX's value proposition.
• Progress toward agreed activity and outcome metrics, such as contacts researched, outreach completed, follow-ups logged, and qualified meetings or leads generated.

Work Environment, Professional Appearance & Physical Demands

IBEX HQ is a remote-first company for corporate and internal positions. We maintain a camera-on culture to support engagement, accountability, and collaboration across our teams. For roles with our clients, employees must comply with the client's requirements.

Employees are expected to present themselves professionally in all settings - whether working remotely or in person. Attire should be business casual unless otherwise specified and should reflect the professional standards of our company and, where applicable, those of our clients.

• Corporate/Internal Roles: Remote-first with business casual dress for virtual meetings. Video should remain on during internal and external calls unless otherwise excused.
• Client-Facing Roles: Work environment and dress code are based on the client's policies and expectations. These changes will be clearly communicated as part of the onboarding process or when assignments are updated.
• Fieldwork/Special Events: Appropriate attire may include IBEX-branded apparel, long pants, closed-toe shoes, and other safety-compliant gear, depending on the task.

Professionalism at IBEX encompasses how we present ourselves - both on camera and in person - as we represent the company and our clients with excellence.

Physical Demands

While most corporate roles are performed in a remote, seated office setting, some positions may occasionally require:

• Sitting or standing for extended periods of time
• Typing or viewing a screen for prolonged durations
• Lifting items up to 15-25 lbs (e.g., marketing materials, laptops, or equipment for in-person events)
• Travel for client meetings, industry events, or internal gatherings (as required)

IBEX will make reasonable accommodations in accordance with the ADA for qualified individuals.

IBEX IT Business Experts, LLC (IBEX) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, IBEXcomplies with applicable state and local laws governing nondiscrimination in employment in every locat...