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Saas Operations Manager Jobs in Silver Spring, MD

Leidos

DMDC SOC Manager

Alexandria, VA · Hybrid

Position Overview Security Operations Center (SOC) Manager Leidos is seeking an experienced ... SaaS), and DISA-hosted capabilities. * Worldwide enterprise infrastructure supporting personnel ...

New

Leidos

DMDC SOC Manager

Alexandria, VA · On-site

$131K - $237K/yr

Description Position Overview Security Operations Center (SOC) Manager Leidos is seeking an ... SaaS), and DISA-hosted capabilities. * Worldwide enterprise infrastructure supporting personnel ...

New

Citian

RevOps Director

Washington, DC · On-site

Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our ... operations including exposure to pipeline management, forecasting, and territory planning

Citian

RevOps Director

Washington, DC

Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our ... operations including exposure to pipeline management, forecasting, and territory planning

Leap

Payments Operations Specialist

Columbia, MD · On-site

Your job is to keep Leap Pay and our SaaS payments running safely, efficiently, and profitably ... Own project and risk management across payments operations: track open items, dependencies, and ...

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All JobsSaas Operations JobsSaas Operations Manager JobsSaas Operations Manager Jobs in Silver Spring, MD

Saas Operations Manager information

See Silver Spring, MD salary details

$30.5K

$62.4K

$116.6K

How much do saas operations manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for saas operations manager in Silver Spring, MD is $62,433.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,300.00 and $76,200.00 per year, depending on experience, location, and employer.

What is a SaaS Operations Manager?

A SaaS Operations Manager is responsible for overseeing the daily operations and performance of software-as-a-service (SaaS) platforms within an organization. They manage system uptime, user access, integrations, and ensure that the SaaS products are running efficiently and securely. This role often involves collaborating with IT, security, and business teams to optimize processes, address incidents, and implement best practices for SaaS management. Additionally, they may be involved in vendor management, cost optimization, and compliance with relevant regulations.

What is the difference between Saas Operations Manager vs Customer Success Manager?

AspectSaas Operations ManagerCustomer Success Manager
Primary FocusOverseeing SaaS platform operations, process optimization, and technical workflowsEnsuring customer satisfaction, onboarding, and retention
Required SkillsTechnical knowledge, process management, analyticsCommunication, relationship building, problem-solving
Work EnvironmentOperations teams, technical departmentsCustomer support, sales, account management
Common CertificationsITIL, PMP, SaaS-specific certificationsCSM, CACM, related customer service certifications

The Saas Operations Manager primarily focuses on managing SaaS platform operations and optimizing processes, while the Customer Success Manager concentrates on maintaining customer relationships and ensuring satisfaction. Both roles are vital in SaaS companies but serve different functions within the organization.

What are some common challenges SaaS Operations Managers face when scaling their platforms and how can they address them?

SaaS Operations Managers often encounter challenges such as ensuring system reliability during rapid growth, managing integrations with third-party tools, and maintaining strong security and compliance standards. As user bases expand, it’s critical to implement scalable infrastructure and robust monitoring tools to minimize downtime and quickly resolve incidents. Proactively collaborating with development, security, and customer support teams helps address these issues and fosters a culture of continuous improvement, ultimately ensuring a seamless experience for end users.

What are the key skills and qualifications needed to thrive as a SaaS Operations Manager, and why are they important?

To thrive as a SaaS Operations Manager, you need expertise in SaaS platform management, process optimization, and data analysis, typically supported by a degree in IT, business, or a related field. Familiarity with cloud infrastructure, subscription management tools, CRM systems, and certifications such as ITIL or SaaS-specific credentials are commonly required. Strong leadership, problem-solving abilities, and excellent communication skills help you manage cross-functional teams and address client needs. These skills and qualities are crucial for ensuring smooth SaaS delivery, customer satisfaction, and operational efficiency in a dynamic technology environment.

Is a SaaS operations manager a high paying job?

A SaaS operations manager typically earns a competitive salary that reflects experience, industry demand, and company size. Salaries for this role often range from mid to high six figures in larger organizations, especially with expertise in cloud platforms, process optimization, and team management.
What are popular job titles related to Saas Operations Manager jobs in Silver Spring, MD? For Saas Operations Manager jobs in Silver Spring, MD, the most frequently searched job titles are:
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What cities near Silver Spring, MD are hiring for Saas Operations Manager jobs? Cities near Silver Spring, MD with the most Saas Operations Manager job openings:
Saas Operations Manager jobs near you

Local Business Development Manager (Korean Bilingual, Medical SaaS, SaMD)

Cesna Recruitment

Mclean, VA • Remote

Full-time

Medical, Retirement, PTO

Re-posted 4 days ago

Job description

[Position]

Local Business Development Manager

[About Our Client]

develops AI-driven predictive analytics solutions for hospitals and healthcare systems. Our U.S. subsidiary focuses on commercialization, customer success, and strategic partnerships to accelerate adoption of our medical AI platform.

[Job Summary]

The Local Business Development Manager will lead customer-facing operations including sales prep., sales, market field research, business model development, and ongoing account management for U.S. healthcare providers, strategic partners and any relevant business stakeholders. This role requires strong relationship-building capabilities, experience in healthcare technology sales, and the ability to represent AITRICS’ value proposition to stakeholders ranging from clinicians to executives to research the US market. Manager will lead customer-facing operations including sales prep., sales, market field research, business development, and ongoing account management for U.S. healthcare providers, strategic partners and any relevant business stakeholders. This role requires strong relationship-building capabilities, experience in healthcare technology sales, and the ability to represent company's value proposition to stakeholders ranging from clinicians to executives.

[Job Description]

-To manage sales and marketing prep. - market field research in sector medical SaaS / SaMD.

-Continuous research for CMS (Medicare, Medicaid and relevant public stakeholders (e.g. Federal Supply Schedule)

-Drive lead pipeline development for hospitals, health systems, and partners.

-Conduct product demonstrations, customer presentations, and proposal development.

-Build and maintain strong relationships with business stakeholders.

-Support onboarding, implementation planning, and ongoing customer success initiatives.

-Identify upsell opportunities and customer expansion strategies.

-Collaborate closely with HQ teams on pricing, product updates, and customer feedback.

-Usual business reporting to HQ

Requirements

[Qualifications]

-Bachelor’s degree in business, Healthcare Management, or related field.

-Minimum 5+ years of experience in sales, account management, or business development- preferably in healthcare or medical SaaS / SaMD or any Healthcare service platform business.

-Natively need to have communication, presentation, and negotiation skills.

-Understanding of healthcare procurement cycles, clinical workflows and CMS perspective is a plus.

-Experience selling to hospitals, health systems, or digital health buyers strongly preferred.

- Bilingual fluency (English/Korean) is required to report HQ in South Korea.

-Experience in start-up or early-stage commercialization environments preferred.

Benefits

- Medical Insurance

- 401k

- Accident insurance

- COBRA

Vacations:

- 20 days for each full calendar year worked.

- If the work period is less than a full calendar year, 20/12 days for each full month worked.

- Plus 1 additional vacation day for each 2 full calendar years worked.

National holidays: 10 days.