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Saas Operations Manager Jobs in Silver Spring, MD

GRB

Technical Program Manager

Alexandria, VA · On-site

$130K - $160K/yr

GRB is seeking a Technical Program Manager (TPM) to manage the development and operations of our flagship SaaS product. The ideal candidate will be an experienced analytically and technically skilled ...

AvePoint

Operations Coordinator

Arlington, VA · On-site

$50K - $70K/yr

A five-time winner of the Microsoft Partner of the Year award, AvePoint provides the most advanced platform for SaaS and data management to optimize SaaS operations and secure collaboration. More ...

AvePoint

Operations Coordinator

Arlington, VA · On-site

$50K - $70K/yr

A five-time winner of the Microsoft Partner of the Year award, AvePoint provides the most advanced platform for SaaS and data management to optimize SaaS operations and secure collaboration. More ...

Mondo

Product Operations Manager

Centreville, VA · Remote

$135K/yr

Job Title: Product Operations Manager Location-Type: Remote (U.S. Based - CST/EST Preferred ... Experience supporting B2B SaaS or enterprise software organizations * Experience administering or ...

Mondo

Product Operations Manager

Centreville, VA · Remote

$135K/yr

Job Title: Product Operations Manager Location-Type: Remote (U.S. Based - CST/EST Preferred ... Experience supporting B2B SaaS or enterprise software organizations * Experience administering or ...

Arc XP

Executive Operations Manager, Arc XP

Washington, DC · On-site

$130K - $242K/yr

Experience in SaaS, media, or technology organizations. * Exposure to operational planning, project management, or business operations. * Familiarity with tools such as Google Workspace, Slack, Jira ...

RiskSpan

Revenue Operations Manager

Washington, DC · On-site

$85K - $110K/yr

... B2B SaaS environment * Salesforce proficiency: you can build reports + dashboards, ensure clean data without overlapping fields, manage workflows, and keep a CRM healthy without hand-holding

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All JobsSaas Operations JobsSaas Operations Manager JobsSaas Operations Manager Jobs in Silver Spring, MD

Saas Operations Manager information

See Silver Spring, MD salary details

$32K

$65.6K

$122.5K

How much do saas operations manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for saas operations manager in Silver Spring, MD is $65,600.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,400.00 and $80,100.00 per year, depending on experience, location, and employer.

What is a SaaS Operations Manager?

A SaaS Operations Manager is responsible for overseeing the daily operations and performance of software-as-a-service (SaaS) platforms within an organization. They manage system uptime, user access, integrations, and ensure that the SaaS products are running efficiently and securely. This role often involves collaborating with IT, security, and business teams to optimize processes, address incidents, and implement best practices for SaaS management. Additionally, they may be involved in vendor management, cost optimization, and compliance with relevant regulations.

What is the difference between Saas Operations Manager vs Customer Success Manager?

AspectSaas Operations ManagerCustomer Success Manager
Primary FocusOverseeing SaaS platform operations, process optimization, and technical workflowsEnsuring customer satisfaction, onboarding, and retention
Required SkillsTechnical knowledge, process management, analyticsCommunication, relationship building, problem-solving
Work EnvironmentOperations teams, technical departmentsCustomer support, sales, account management
Common CertificationsITIL, PMP, SaaS-specific certificationsCSM, CACM, related customer service certifications

The Saas Operations Manager primarily focuses on managing SaaS platform operations and optimizing processes, while the Customer Success Manager concentrates on maintaining customer relationships and ensuring satisfaction. Both roles are vital in SaaS companies but serve different functions within the organization.

How much is the salary of an operations manager?

The salary of a SaaS Operations Manager typically ranges from $70,000 to $130,000 annually, depending on experience, location, and company size. Senior roles or those in high-cost areas may offer higher compensation, often including bonuses and benefits.

What does a SaaS operations manager do?

A SaaS operations manager oversees the daily functions of a software-as-a-service company, including managing service delivery, optimizing processes, and ensuring customer satisfaction. They coordinate between technical teams, monitor system performance, and implement improvements using tools like dashboards and analytics to support business growth.

What are some common challenges SaaS Operations Managers face when scaling their platforms and how can they address them?

SaaS Operations Managers often encounter challenges such as ensuring system reliability during rapid growth, managing integrations with third-party tools, and maintaining strong security and compliance standards. As user bases expand, it’s critical to implement scalable infrastructure and robust monitoring tools to minimize downtime and quickly resolve incidents. Proactively collaborating with development, security, and customer support teams helps address these issues and fosters a culture of continuous improvement, ultimately ensuring a seamless experience for end users.

What skills are needed for SaaS?

A SaaS Operations Manager needs strong technical skills in cloud platforms, software deployment, and data analysis, along with project management and communication abilities. Knowledge of SaaS tools, customer support, and cybersecurity best practices are also important for effective operations management.

What are the key skills and qualifications needed to thrive as a SaaS Operations Manager, and why are they important?

To thrive as a SaaS Operations Manager, you need expertise in SaaS platform management, process optimization, and data analysis, typically supported by a degree in IT, business, or a related field. Familiarity with cloud infrastructure, subscription management tools, CRM systems, and certifications such as ITIL or SaaS-specific credentials are commonly required. Strong leadership, problem-solving abilities, and excellent communication skills help you manage cross-functional teams and address client needs. These skills and qualities are crucial for ensuring smooth SaaS delivery, customer satisfaction, and operational efficiency in a dynamic technology environment.

Is operations manager a high position?

An operations manager is generally considered a mid- to senior-level role responsible for overseeing daily business activities, implementing policies, and improving efficiency. While it is a leadership position, it typically reports to higher executives such as directors or vice presidents, and the level of seniority can vary by organization.
What job categories do people searching Saas Operations Manager jobs in Silver Spring, MD look for? The top searched job categories for Saas Operations Manager jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Saas Operations Manager jobs? Cities near Silver Spring, MD with the most Saas Operations Manager job openings:
Saas Operations Manager jobs near you

Technical Program Manager

GRB

Alexandria, VA • On-site

$130K - $160K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description

Government Retirement & Benefits, Inc. (GRB) is an industry leader in Federal Human Resources cloud applications offered via a Software-as-a-Service (SaaS) model. Today, the majority of the Federal HR offices use GRB’s software for computing benefits and counseling their employees. GRB is seeking a Technical Program Manager (TPM) to manage the development and operations of our flagship SaaS product. The ideal candidate will be an experienced analytically and technically skilled TPM with an eye towards execution and delivery.
Responsibilities

  • Provide leadership as the manager of the software development team
  • Manage and direct all software product development including design, documentation, planning, execution
  • Gather the needs and requirements from various sources including external clients, internal users, corporate management
  • Work closely with Management to set goals and priorities
  • Ensure that the execution supports the product strategy
  • Responsible for the SaaS operations and the associated IT operations staff
  • Work closely with Management and the ISSO helping to ensure continuous secure operations

Education and Certifications

  • BS in Computer Science, Electrical Engineering, or equivalent
  • PMP Certification is desirable

Knowledge and Experience Required
Requires a strong program management background including the following: 

  • 7+ years of software product management experience
  • Proven track record of leading teams from product concept to delivery (scope, schedule, design, test)
  • Experience managing technical projects, using Agile, Scrum, or Kanban methodologies

Requires direct experience developing and implementing software including the following:

  • Professional experience in a software engineering role
  • Proficiency in multiple technical disciplines, including SaaS or cloud services, IT infrastructure, cyber security, networking, data management, and storage
  • Experience developing solutions in a regulated federal environment (FISMA, FedRamp)