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Saas Onboarding Jobs (NOW HIRING)

Lightspeed DMS

Project Manager

South Jordan, UT

The Lightspeed Project Manager owns the end-to-end SaaS onboarding and implementation journey for new and expanding customers. Working cross-functionally with Sales, Customer Success, and Product ...

PERSUIT

Onboarding Manager

Manhattan, NY · On-site

$120K/yr

SaaS onboarding or implementation * Customer success * Consulting or professional services * Project management * Client delivery * Proven experience managing multiple concurrent projects with ...

PERSUIT

Onboarding Manager

New York, NY

$120K/yr

SaaS onboarding or implementation * Customer success * Consulting or professional services * Project management * Client delivery * Proven experience managing multiple concurrent projects with ...

PERSUIT

Onboarding Manager

Manhattan, NY · On-site

$120K/yr

SaaS onboarding or implementation * Customer success * Consulting or professional services * Project management * Client delivery * Proven experience managing multiple concurrent projects with ...

Connecteam

SMB Onboarding Manager

Charlotte, NC · On-site

$70 - $90/hr

Experience & Skills * 2+ years of experience in SaaS onboarding, implementation, or customer-facing roles - MUST * Experience working with SMB clients - strong advantage * Strong presentation and ...

New

Staffingine LLC

Technical Project manager

Bellevue, WA · Remote

Background in cloud platforms migrations or SaaS onboarding * Proficiency in analytics tools Excel Power BI Skills Mandatory Skills : Stakeholder Management, Quality Management, Schedule Management

Connecteam

SMB Onboarding Manager

New York, NY · On-site

Experience & Skills * 2+ years of experience in SaaS onboarding, implementation, or customer-facing roles - MUST * Experience working with SMB clients - strong advantage * Strong presentation and ...

Connecteam

SMB Onboarding Manager

Denver, CO · On-site

$70 - $90/hr

Experience & Skills * 2+ years of experience in SaaS onboarding, implementation, or customer-facing roles - MUST * Experience working with SMB clients - strong advantage * Strong presentation and ...

New

Nory AI

Onboarding Manager (US)

New York, NY · On-site

SaaS onboarding experience: You have 2 to 4 years of experience in Onboarding, Implementation, or Customer Success within SaaS, ideally working with SMB customers. * Hospitality background:

Samaipata

Onboarding Manager (US)

Manhattan, NY · On-site

$80 - $120/hr

SaaS onboarding experience: You have 2 to 4 years of experience in Onboarding, Implementation, or Customer Success within SaaS, ideally working with SMB customers. * Hospitality background:

New

Lightspeed DMS

Project Manager

South Jordan, UT · On-site

The Lightspeed Project Manager owns the end-to-end SaaS onboarding and implementation journey for new and expanding customers. Working cross-functionally with Sales, Customer Success, and Product ...

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Saas Onboarding information

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How much do saas onboarding jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for saas onboarding in the United States is $25.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $29.09 per hour, depending on experience, location, and employer.

What is SaaS onboarding?

SaaS onboarding is the process of guiding new users or customers through the initial setup and usage of a Software as a Service (SaaS) product. It typically involves activities such as account creation, product tutorials, feature walkthroughs, and support resources to help users quickly understand and start using the software effectively. Good onboarding reduces user confusion, speeds up adoption, and increases the chances of long-term customer retention.

What are some common challenges faced during the SaaS onboarding process, and how can team members effectively address them?

During the SaaS onboarding process, team members often encounter challenges such as users' unfamiliarity with the platform, varying customer technical abilities, and ensuring a smooth data migration. To address these, onboarding specialists collaborate closely with product, support, and customer success teams to provide clear training materials, personalized walkthroughs, and timely support. Proactive communication and setting clear expectations with clients can also help mitigate confusion and promote successful adoption of the software.

What are the key skills and qualifications needed to thrive as a SaaS onboarding specialist, and why are they important?

To thrive as a SaaS Onboarding Specialist, you need a solid understanding of SaaS platforms, customer success principles, and often a background in business or IT. Familiarity with CRM systems, onboarding software, and ticketing tools is typically required, along with certifications in customer success or SaaS platforms being beneficial. Excellent communication, problem-solving abilities, and a customer-centric mindset help build rapport and ensure smooth client transitions. These skills are vital for driving customer satisfaction, reducing churn, and ensuring clients gain full value from the SaaS product.

What is the difference between Saas Onboarding vs Customer Success Specialist?

AspectSaas OnboardingCustomer Success Specialist
Primary FocusGuiding new clients through product setup and initial trainingMaintaining ongoing client relationships and ensuring product adoption
Required SkillsProduct knowledge, training, communicationRelationship management, problem-solving, communication
Work EnvironmentProject-based, onboarding teams, customer supportAccount management, customer support, cross-functional collaboration

While both roles focus on customer engagement, Saas Onboarding primarily handles the initial setup and training of new clients, whereas Customer Success Specialists focus on ongoing relationship management and retention. Both roles require strong communication skills and product knowledge, but their scope and responsibilities differ significantly.

What does a SaaS onboarding specialist do?

A SaaS onboarding specialist helps new customers set up and understand software products, ensuring a smooth transition and adoption. They provide training, support, and guidance on features and best practices, often using tools like CRM and onboarding platforms. Their goal is to improve customer satisfaction and retention through effective onboarding processes.
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Saas Onboarding jobs near you
Infographic showing various Saas Onboarding job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 15% Part Time, and 7% Contract. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution, with an average salary of $53,969 per year, or $25.9 per hour.

Project Manager

Lightspeed DMS

South Jordan, UT

Full-time

Re-posted 27 days ago

Job description

The Lightspeed Project Manager owns the end-to-end SaaS onboarding and implementation journey for new and expanding customers. Working cross-functionally with Sales, Customer Success, and Product, you will guide dealerships through every stage of the subscription lifecycle-from pre-launch configuration and data migration to go-live and post-implementation optimization. You are a trusted advisor who translates complex SaaS capabilities into tangible business outcomes for our dealer partners.

This is a hybrid position that works in the office 2 days per week.

What You'll Do

SaaS Implementation & Onboarding

  • Lead structured onboarding projects for new SaaS subscribers, managing scope, timeline, and deliverables across pre-launch, go-live, and post-launch phases.
  • Configure and customize the DMS platform to align with each dealership's workflows, integrations, and subscription tier.
  • Conduct data migration planning and verification to ensure a seamless transition from legacy systems to the Lightspeed SaaS environment.
  • Run verification sessions to confirm client understanding of platform functionality and validate configuration accuracy before go-live.

Project Operations

  • Manage concurrent implementation projects across multiple accounts using project management tools, maintaining accurate status, milestones, and risk logs.
  • Monitor and maintain personal project backlogs; prepare and distribute regular implementation status reports for internal stakeholders.
  • Document customer configurations and implementation decisions to support long-term account health and smooth handoffs.
What You Should Have

Required Qualifications

  • Bachelor's degree in Business, Information Systems, or a related field.
  • Demonstrated experience managing SaaS implementation, onboarding, or customer success projects in a B2B environment.
  • Excellent time management and organizational skills, with the ability to juggle multiple projects and priorities simultaneously.
  • Comfort working with cloud-based platforms, CRMs, and project management tools (e.g., Salesforce, Jira, Asana, or similar).
  • Availability to work periodic weekends and after-hours during critical go-live windows.

Preferred Qualifications

  • PMP Certification or equivalent project management credential.
  • Experience in SaaS metrics, subscription lifecycle management, or recurring revenue environments.
  • Accounting degree or equivalent experience (beneficial for supporting dealership financial workflows).
  • Familiarity with dealership management systems, automotive retail, or powersports industries.

Apply