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Saas Implementation Jobs in Tennessee (NOW HIRING)

RouteGenie

Implementation Consultant

Nashville, TN · On-site

$65K - $75K/yr

This is an excellent opportunity for someone who's passionate about helping customers succeed and wants to develop expertise in SaaS implementation methodology. This is a hybrid position located in ...

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Saas Implementation information

What does a SaaS implementation specialist do?

A SaaS implementation specialist manages the deployment and integration of cloud-based software solutions for clients. They configure systems, provide training, troubleshoot issues, and ensure successful adoption, often using project management and technical skills to meet client needs.

How much do implementation consultants earn?

Implementation consultants in SaaS typically earn between $60,000 and $120,000 annually, depending on experience, location, and company size. Senior or specialized consultants with certifications can earn higher salaries, and some may receive bonuses or commissions based on project success.

What is a SaaS-based job?

A SaaS implementation job involves deploying and configuring cloud-based software solutions for clients. It requires technical skills in software setup, integration, and support, often involving tools like CRM or ERP platforms and certifications such as SaaS-specific training.

What does a typical day look like for someone in SaaS Implementation?

A typical day in SaaS Implementation involves collaborating with clients to gather requirements, configuring the SaaS platform to match their needs, leading training sessions, and managing project timelines. You’ll often coordinate with sales, product, and engineering teams to ensure a smooth onboarding process, troubleshoot issues, and keep stakeholders updated on progress. The role is highly dynamic and client-focused, requiring effective organization as you balance multiple projects simultaneously. This collaborative and solution-oriented environment offers continuous learning opportunities and direct impact on customer success.

What is a SaaS implementation?

A SaaS implementation involves deploying and configuring a software-as-a-service application for an organization, ensuring it meets business needs and integrates with existing systems. It typically requires project management, technical skills, and knowledge of cloud platforms to successfully set up, customize, and support the SaaS solution.

What is a SaaS Implementation job?

A SaaS Implementation job involves deploying and configuring cloud-based software solutions for clients. Professionals in this role work closely with customers to understand their requirements, customize the software, migrate data, and ensure a smooth onboarding process. They also provide training, troubleshooting, and ongoing support to maximize software adoption. Strong communication, project management, and technical skills are essential for success in this position.

What are the key skills and qualifications needed to thrive in the Saas Implementation position, and why are they important?

To thrive in SaaS Implementation, you need strong project management experience, technical acumen with cloud-based software, and a background in onboarding or customer success. Familiarity with tools like Salesforce, Jira, and commonly used SaaS platforms, as well as relevant certifications such as PMP or SaaS-specific credentials, is highly valuable. Exceptional communication, problem-solving abilities, and stakeholder management skills help you build rapport and quickly resolve client concerns. These abilities are vital for delivering seamless software deployments, achieving client satisfaction, and driving adoption for long-term business relationships.

What are the most commonly searched types of Saas Implementation jobs in Tennessee? The most popular types of Saas Implementation jobs in Tennessee are:
What are popular job titles related to Saas Implementation jobs in Tennessee? For Saas Implementation jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Saas Implementation jobs in Tennessee look for? The top searched job categories for Saas Implementation jobs in Tennessee are:
Saas Implementation jobs near you
Infographic showing various Saas Implementation job openings in Tennessee as of July 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, and 3% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution.
Implementation Consultant

Implementation Consultant

RouteGenie

Nashville, TN • On-site

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

About RouteGenie
RouteGenie is a modern, all-in-one software platform designed for medical transportation providers, brokers, and health systems. We help businesses streamline and automate routing, scheduling, dispatching, billing, and fleet management-empowering them to reduce costs, improve on-time performance, and deliver better service to their customers and communities.
We're seeking an Implementation Consultant to join our Customer Success team and serve as the primary guide for new customers during their implementation journey. In this role, you'll manage the customer relationship from contract signature through go-live, ensuring customers successfully adopt our platform and achieve early wins that set the foundation for long-term success.
As an Implementation Consultant, you'll manage end-to-end implementation projects, provide consultative support & lead hands-on training calls, and act as customers' primary point of contact until their successful go-live date. This is an excellent opportunity for someone who's passionate about helping customers succeed and wants to develop expertise in SaaS implementation methodology.
This is a hybrid position located in Nashville, TN (Monday-Friday). The salary range is $65,000 - $75,000, based on experience. Expect a dynamic schedule with approximately 50% monthly travel, providing the opportunity to work directly with our customers across various locations.
What You'll Do
Customer Onboarding & Training
  • Lead implementation projects with new customers from contract signature through successful implementation, understanding their business needs and configuring the platform accordingly
  • Drive rapid and successful system adoption by guiding customers through go-live and ensuring quick time-to-value.
  • Track implementation progress against go-live targets and adjust plans proactively when timelines or customer needs shift
  • Conduct live training sessions, on-site and remotely, on product functionality, adapting your approach to different customer needs and technical comfort levels
  • Develop customized onboarding plans based on customer size, complexity, and use case
  • Create and maintain customer-facing documentation, quick reference guides, and training materials

Technical Configuration & Support
  • Set up and configure customer accounts based on our customers' business requirements
  • Troubleshoot technical issues during the implementation phase and coordinate with product & engineering when needed
  • Document technical requirements and clearly communicate that information cross-functionally in an organized manner
  • Maintain accurate and up-to-date customer records in the CRM, ensuring timely updates of account information and project progress

Relationship Management
  • Build & manage strong relationships with customers during their first 90 days through go-live
  • Identify and address product adoption roadblocks proactively, escalating to the team when needed
  • Gather customer feedback on the onboarding process and identify opportunities for improvement
  • Serve as the customer advocate internally, ensuring their needs and timelines are effectively communicated to product & support teams

Process Improvement
  • Contribute to the evolution of implementation best practices and playbooks
  • Identify patterns in customer questions and create resources to address common challenges
  • Track implementation metrics and identify opportunities to improve time-to-value
  • Participate in team knowledge-sharing sessions and stay current on product updates
  • Build processes and content to continuously educate and train customers on new or underutilized features

What We're Looking For
Required Qualifications
  • Bachelor's degree or equivalent practical experience
  • 2-4 years of experience in customer-facing roles (customer implementation, account management, training, support, or similar)
  • Strong technical aptitude with ability to quickly learn new software platforms
  • Excellent written and verbal communication skills with ability to explain technical concepts to non-technical audiences
  • Demonstrated problem-solving skills and ability to think critically under pressure
  • Exceptional organizational skills with ability to manage multiple customer implementations simultaneously
  • Proficiency with Google Workspace Suite

Preferred Qualifications
  • Experience with SaaS products or enterprise software, healthcare SaaS a plus
  • Background in customer implementation, project management, or training
  • Familiarity with CRM systems (Salesforce, HubSpot) or project management tools
  • Experience working directly with customers and managing your own schedule of calls

Why You'll Love Working Here
  • Customer-First Approach: From initial implementation through long-term support, our team builds solutions to support our customers for the long term. Proven Results, Fast Innovation: Our platform empowers customers to complete more trips with the same fleet, cut down on no-shows, and improve billing accuracy. We are continuously innovating and investing in our platform so our customers can improve their operations.
  • Culture of Collaboration & Improvement: You'll work alongside a team of passionate problem-solvers who share knowledge freely, celebrate wins together, and push each other to do their best work.
  • Room to Grow: At RouteGenie, you'll have opportunities to expand your skills, take on new challenges, and innovate in a fast-moving environment where your contributions truly matter.

Benefits & Perks
We know great work starts with a supportive environment. Here's what we offer:
  • Competitive pay with an annual bonus opportunity
  • Health, dental, and vision insurance
  • Paid time off, holidays, and flexible core business hours
  • 401(k) retirement plan with company contribution
  • Company paid parking in a covered parking garage
  • Professional development opportunities, including training and conferences
  • A collaborative, mission-driven culture where your impact is seen and valued

Ready to Join Us?
At RouteGenie, your efforts will directly support our mission to connect people and care by powering the technology that moves them. If you're ready to bring your skills to a collaborative, fast-moving team, we'd love to hear from you-apply today!

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