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Client Implementation Project Manager Jobs in Tennessee

CPI Card Group

Implementation Supervisor

Nashville, TN · On-site

Manage a select number of new client implementation projects while meeting customer and project ... deliverables * Implement and manage change when necessary to meet project outputs in a timely ...

CPI Card Group

Implementation Supervisor

Nashville, TN · On-site

Manage a select number of new client implementation projects while meeting customer and project ... deliverables * Implement and manage change when necessary to meet project outputs in a timely ...

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Client Implementation Project Manager information

What are the key skills and qualifications needed to thrive as a client implementation project manager?

To thrive as a Client Implementation Project Manager, you need strong project management skills, a solid understanding of implementation processes, and typically a bachelor’s degree in business, IT, or a related field. Familiarity with project management software (like Jira, Asana, or MS Project), CRM systems, and certifications such as PMP or PRINCE2 are highly valuable. Exceptional communication, problem-solving, and stakeholder management skills set top performers apart. These skills ensure smooth client onboarding, timely delivery, and high client satisfaction throughout complex implementation projects.

What does a client implementation project manager do?

A client implementation project manager oversees the process of deploying products or services to clients, coordinating between internal teams and clients to ensure timely and successful delivery. They manage project timelines, scope, and resources, often using project management tools, and communicate progress to stakeholders. Their role ensures that client requirements are met and that the implementation aligns with contractual agreements.

What is a client implementation project manager?

A Client Implementation Project Manager is responsible for overseeing the onboarding and integration process for new clients within a company. They coordinate cross-functional teams, manage timelines, and ensure that client requirements are met efficiently and effectively. Their main goal is to deliver a seamless transition for the client, from initial engagement through to the full deployment of products or services. This role requires strong project management, communication, and problem-solving skills, as well as the ability to handle multiple projects simultaneously.

What is the difference between Client Implementation Project Manager vs Customer Success Manager?

AspectClient Implementation Project ManagerCustomer Success Manager
Primary FocusImplementing products/services for clients, ensuring project deliveryMaintaining client relationships, ensuring ongoing satisfaction
Work EnvironmentProject-based, cross-functional teams, deadlines-drivenRelationship management, account growth, support
Required SkillsProject management, technical knowledge, communicationCustomer service, communication, problem-solving

The Client Implementation Project Manager primarily focuses on executing and delivering projects to clients, ensuring timely and successful implementation. In contrast, the Customer Success Manager concentrates on building long-term relationships, ensuring client satisfaction, and fostering account growth. While both roles require strong communication skills, the implementation manager is more project-oriented, whereas the success manager emphasizes ongoing client engagement.

What are some common challenges faced by client implementation project managers during the onboarding process?

Client Implementation Project Managers often encounter challenges such as managing complex client expectations, aligning internal resources, and meeting tight deadlines. Coordinating cross-functional teams—including sales, IT, and customer support—requires clear communication and proactive problem-solving. Navigating differences in client workflows or technical requirements can also be demanding, but successful project managers rely on solid planning and adaptability to ensure smooth implementation and client satisfaction.

How much does a client implementation project manager make in the US?

A client implementation project manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries may also include bonuses and benefits, and roles often require strong project management skills and familiarity with tools like MS Project or Jira.
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Client Implementation Project Manager jobs near you
Infographic showing various Client Implementation Project Manager job openings in Tennessee as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Implementation Project Manager

IntellaTriage

Brentwood, TN

Full-time

Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Overview

This is an exciting opportunity to play a critical role in a rapidly growing, patient-focused organization. We are actively recruiting for a talented Project Manager to join our team of energetic, compassionate professionals. We are seeking an entrepreneurial team player that will help drive the continued success and expansion of the organization.

IntellaTriage's mission is to improve the lives of nurses and patients. Bottom line, we want to ensure our providers' patients are able to receive the care they need any time, any place; and their nurses are able to be at ease knowing their patients are in good hands. Our nurse triage and patient engagement services are in high demand, exceeding our growth goals every year for the past seven years, and we are looking for a team member to help us take our company to the next level.

Since 2019, IntellaTriage has transformed from quality small business to the leading provider of nurse triage in the hospice and home health markets. Our nursing team has grown from 45 to 350 - and we expect to surpass 450 within the next 12 months - making us the largest nurse-first triage service in the world. We have also begun service with several of the largest and most well-respected names in hospice and home care. We have aggressive growth plans over the next five years, and the Client Services department will play an integral role in achieving our vision.

What You'll Do

As part of the Client Services department, the Project Manager will lead the successful implementation of new and expanding client partnerships, while also driving projects to improve the efficiency and scalability. Additionally, the Project Manager will have the following responsibilities:

  • Own end-to-end project management for new client implementations and expansions, from kickoff through successful go-live.
  • Manage multiple concurrent implementation projects while balancing competing priorities, timelines, and stakeholder needs.
  • Serve as a central point of coordination between Client Services, Operations, Clinical, Technology, and other cross-functional teams throughout each implementation.
  • Develop and maintain detailed project plans, timelines, status reports, and risk registers to ensure projects remain on schedule.
  • Identify risks, dependencies, and roadblocks early, driving timely resolution before they impact client experience or delivery timelines.
  • Lead additional Client Services projects focused on operational improvements, process optimization, technology implementations, and other strategic initiatives as business needs evolve.
  • Standardize and continuously improve implementation methodologies, documentation, templates, and best practices.
  • Build trusted relationships with both internal stakeholders and client partners through proactive communication and reliable execution.

Requirements

Required Skills/Experience/Education
  • 3+ years of project management, implementation, or program management experience, preferably in healthcare or healthcare technology.
  • Demonstrated success managing multiple concurrent projects with competing deadlines and stakeholders.
  • Experience working directly with clients or customer-facing implementations.
  • Strong process improvement mindset with experience documenting, improving, or standardizing workflows.
  • PMP or CAPM certification is a plus but not required.
  • Eligible to work in the United States.

Benefits

Salary for this role is based on experience. All part-time and full-time employees accumulate PTO, based on the number of hours worked (per year). All part-time and full-time employees are eligible to participate in our 401(k) plan. Full-time employees may also participate in medical, dental, vision, and/or supplemental insurances.

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