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Client Implementation Project Manager Jobs in Franklin, TN

CPI Card Group

Implementation Supervisor

Nashville, TN · On-site

Manage a select number of new client implementation projects while meeting customer and project ... deliverables * Implement and manage change when necessary to meet project outputs in a timely ...

Cruitek

IT Project Manager (Nashville, TN)

Brentwood, TN · On-site

$70K - $90K/yr

Manage projects involving areas such as Microsoft 365, Azure, cloud migrations, network upgrades, cybersecurity implementations, hardware rollouts, software deployments, and client onboarding.

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Client Implementation Project Manager information

See Franklin, TN salary details

$40.5K

$111.1K

$184.7K

How much do client implementation project manager jobs pay per year?

As of Jul 20, 2026, the average yearly pay for client implementation project manager in Franklin, TN is $111,082.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,000.00 and $139,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Implementation Project Manager, and why are they important?

To thrive as a Client Implementation Project Manager, you need strong project management skills, a solid understanding of implementation processes, and typically a bachelor’s degree in business, IT, or a related field. Familiarity with project management software (like Jira, Asana, or MS Project), CRM systems, and certifications such as PMP or PRINCE2 are highly valuable. Exceptional communication, problem-solving, and stakeholder management skills set top performers apart. These skills ensure smooth client onboarding, timely delivery, and high client satisfaction throughout complex implementation projects.

What is a Client Implementation Project Manager?

A Client Implementation Project Manager is responsible for overseeing the onboarding and integration process for new clients within a company. They coordinate cross-functional teams, manage timelines, and ensure that client requirements are met efficiently and effectively. Their main goal is to deliver a seamless transition for the client, from initial engagement through to the full deployment of products or services. This role requires strong project management, communication, and problem-solving skills, as well as the ability to handle multiple projects simultaneously.

What is the difference between Client Implementation Project Manager vs Customer Success Manager?

AspectClient Implementation Project ManagerCustomer Success Manager
Primary FocusImplementing products/services for clients, ensuring project deliveryMaintaining client relationships, ensuring ongoing satisfaction
Work EnvironmentProject-based, cross-functional teams, deadlines-drivenRelationship management, account growth, support
Required SkillsProject management, technical knowledge, communicationCustomer service, communication, problem-solving

The Client Implementation Project Manager primarily focuses on executing and delivering projects to clients, ensuring timely and successful implementation. In contrast, the Customer Success Manager concentrates on building long-term relationships, ensuring client satisfaction, and fostering account growth. While both roles require strong communication skills, the implementation manager is more project-oriented, whereas the success manager emphasizes ongoing client engagement.

What are some common challenges faced by Client Implementation Project Managers during the onboarding process?

Client Implementation Project Managers often encounter challenges such as managing complex client expectations, aligning internal resources, and meeting tight deadlines. Coordinating cross-functional teams—including sales, IT, and customer support—requires clear communication and proactive problem-solving. Navigating differences in client workflows or technical requirements can also be demanding, but successful project managers rely on solid planning and adaptability to ensure smooth implementation and client satisfaction.
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Client Implementation Project Manager jobs near you
Implementation Project Coordinator

Implementation Project Coordinator

corpay

Brentwood, TN • Hybrid

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Corpay rating

7.5

Company rating: 7.5 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

13th of 20 rated payment service providers

Job description

What We Need

Corpay is currently looking to hire an Implementation Project Coordinator within our Implementation Services division. This position falls under our North America Fuel line of business and is located in Brentwood, TN. In this role, you will lead the successful implementation of client solutions from project initiation through completion, ensuring seamless delivery and client satisfaction. You will report directly to the Director of Implementations and regularly collaborate with cross-functional teams including Product, Engineering, Operations and Support.

How We Work

As an Implementation Project Coordinator, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:

  • Assigned workspace in Brentwood, TN
  • Company-issued equipment
  • Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

  • Leading complex client implementations from discovery through go-live
  • Serving as the primary point of contact for clients during implementation
  • Collaborating cross-functionally to resolve issues and optimize outcomes
  • Analyzing client requirements and configuring system solutions
  • Providing training and mentorship to team members
  • Identifying opportunities to streamline processes and enhance client satisfaction
  • Managing customer accounts through Salesforce CRM and related platforms
  • Setting up accounts within Comdata systems (Web, AS400, Databases, HOST)
  • Designing account structures tailored to client business needs
  • Tracking and maintaining customer status during implementation
  • Driving revenue growth through effective Early Life Management
  • Delivering client training sessions via webinars or on-demand resources
  • Partnering with sales and customers to ensure successful account launches

Qualifications & Skills

  • Bachelor’s degree or minimum 2 years of equivalent work experience
  • Experience with CRM systems (Salesforce preferred)
  • Strong technical aptitude with ability to learn multiple systems (AS400, databases, APIs)
  • Exceptional attention to detail and accuracy
  • Excellent communication and customer service skills
  • Proven ability to manage multiple priorities and lead projects
  • Strong problem-solving and collaborative mindset
  • Advanced proficiency in Microsoft Excel (formulas, pivot tables, VLOOKUP, macros)
  • Previous experience in customer onboarding, implementation, or account management
  • Familiarity with payments, financial services, and/or fleet management industries
  • Experience conducting client training sessions
  • Ability to translate technical concepts into business language

 

Benefits & Perks

  • Medical, Dental & Vision benefits available the 1st month after hire
  • Automatic enrollment into our 401k plan (subject to eligibility requirements)
  • Virtual fitness classes offered company-wide
  • Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
  • Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
  • Philanthropic support with both local and national organizations
  • Fun culture with company-wide contests and prizes

What Corpay employees say

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