Client Implementation Project Manager Jobs in Franklin, TN

The Project Manager - Implementations is responsible for leading the successful deployment of our CensiTrac solutions and expert services for health system customers. This role serves as the single point of accountability from project initiation through golive, ensuring implementations are delivered on time, within scope, and with high customer satisfaction.

The Project Manager (PM) holds a crucial position within the Customer Establishment (Implementation) department. The PM's primary responsibility is to interact directly with clients and facilities, preparing them for the on-site deployment of CensiTrac, additional modules or other services offerings. This role involves leading and collaborating with the Censis team, while guiding each facility through the project delivery cycle. The PM is accountable for ensuring project tasks are completed in a timely manner, deliver high customer satisfaction while remaining on budget. This encompasses reporting on the progress and on time completion of implementations, while maintaining a high standard of quality. Effective communication with all other departments is a fundamental aspect of this role, requiring robust interpersonal and communication skills. The PM must demonstrate the ability to work cohesively within a team setting, as well as independently, to deliver solutions punctually. 

The ideal candidate brings strong project management discipline, experience in healthcare or enterprise SaaS implementations, and the ability to confidently engage with clinical, operational, IT, and executive stakeholders.

Customer Implementation Delivery

• Lead endtoend services projects (implementation services, expert services, marking services) for Censis customers, from contract handoff through golive and transition to support. Acts as the primary liaison for allocated projects
• Develop and manage detailed project plans, timelines, milestones, dependencies, and risk registers.
• Oversees, directs, and coordinates tasks assigned to the project team
• Coordinate crossfunctional teams in successful project delivery with high CSAT scores

Stakeholder & Communication Management

• Facilitate and lead all relevant meetings with customers and internal stake holders (project kickoff meetings, alignment meeting, planning meeting, status reviews, golive readiness reviews etc)
• Communicate clearly and professionally with clinical leaders, SPD/OR teams, IT staff, and hospital executives.
• Proactively identify risks and issues; drive mitigation plans and escalate when necessary.
• Set and manage customer expectations, including scope, responsibilities, and timelines.
• Engages with internal and external customers to promptly identify underlying business needs and requirements
• Coordinate a smooth transition to Customer Success and Support teams post golive.

Scope, Change & Risk Management

• Own scope management and formally manage change requests, including impact assessment on timeline, resourcing, and cost. Examines business requirements and identifies any discrepancies between client needs and the CensiTrac product
• Identify implementation risks early (technical, workflow, data, resourcing) impacting schedule and revenue and execute mitigation strategies.
• Ensure adherence to contractual commitments, SOWs, and implementation standards.

Process & Quality

• Accountable for revenue and schedule forecasting and providing updates on the status of ongoing and completed projects. Data driven and measures key metrics around revenue delivery, project velocity and CSAT to ensure successful project outcomes.
• Ensure implementations follow standardized delivery methodologies, templates, and best practices.
• Drive consistent documentation, including project plans, decision logs, and implementation artefacts.
• Contribute to continuous process improvement across the implementations team by identifying patterns, gaps, and opportunities.
• Capture lessons learned and customer feedback to improve future implementations.

Team player

• Act as a collaborative leader who aligns internal teams around shared goals, clear roles, and delivery timelines. 
• Foster strong working relationships built on trust, accountability, and transparency, ensuring teams are set up for success throughout the implementation lifecycle. 
• Proactively identify and resolve crossteam dependencies, resource constraints, and communication gaps. 
• Contribute to a positive, teamoriented culture by sharing knowledge, best practices, and lessons learned across the Professional Services organization.
• Travel upto 20%

Qualifications: 

Required:

• 5-8 years of experience implementing software / project managing software implementations
• Experience with healthcare implementations
• Exceptional presentation, communication, and training skills
• Well organized and detail oriented 
• Strong problem-solving skills
• Excellent time management skills 
• Familiarity and ease with computer systems and common software products 

Preferred: 

• Certified in Project Management
• Experience implementing systems in healthcare environment
• Proficient in the use of Project Management softwares
• Experience with Salesforce and/or other project management software

Education:

Bachelor's degree in business, Information Systems or equivalent experience.

Fortive Corporation Overview

Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. 

At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference. 

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. 

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

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