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Client Implementation Project Manager Jobs in Tennessee

RouteGenie

Implementation Associate

Nashville, TN · On-site

$65K - $80K/yr

As an Implementation Associate, you'll manage end-to-end implementation projects, provide consultative support & lead hands-on training calls, and act as customer's primary point of contact until ...

Stantec

Project Manager

Nashville, TN · On-site

... implement projects that drive organizations forward. From hospitals and airports to university ... Communicate daily with the client and project team. * Lead the Design Team consisting of the ...

Stantec

Project Manager

Memphis, TN · On-site

... implement projects that drive organizations forward. From hospitals and airports to university ... Communicate daily with the client and project team. * Lead the Design Team consisting of the ...

Nenni and Associates

Project Manager

Nashville, TN

Company Overview Our client is a rapidly growing electrical contractor specializing in commercial ... Evaluate job site safety requirements and implement safety policies and training. * Prepare for on ...

Momentus

Implementation Consultant

Hendersonville, TN · On-site +1

Our client list includes The Apollo Theatre, Mercedes-Benz Stadium, Harvard University, Portland'5 ... Manage CRM and ERP software implementation projects for clients with 5-500 users. * Participate in ...

Principle

Project Manager

Knoxville, TN · On-site

Company Description Principle is an international brand implementation company; we bring global ... Client and Stakeholder Management: * Build and sustain strong, long-term relationships with clients ...

Green Meadows Partners

Be Seen First

Project Manager- Signage & Branding

Knoxville, TN · On-site

$54K - $65K/yr

Project Manager - Signage & Branding Client-Facing Project Management Role About the Opportunity ... Learn and implement customer brand standards and installation requirements * Contribute to process ...

Principle

Project Manager

Knoxville, TN

Company Description Principle is an international brand implementation company; we bring global ... Client and Stakeholder Management: * Build and sustain strong, long-term relationships with clients ...

Principle

Project Manager

Knoxville, TN

Company Description Principle is an international brand implementation company; we bring global ... Client and Stakeholder Management: * Build and sustain strong, long-term relationships with clients ...

5ironCyber

Project Manager

Franklin, TN · On-site

$80K - $110K/yr

Facilitate client onboarding for security platforms such as email security, endpoint protection ... security implementations * Experience managing technology integrations or deployments in ...

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Client Implementation Project Manager information

What are the key skills and qualifications needed to thrive as a Client Implementation Project Manager, and why are they important?

To thrive as a Client Implementation Project Manager, you need strong project management skills, a solid understanding of implementation processes, and typically a bachelor’s degree in business, IT, or a related field. Familiarity with project management software (like Jira, Asana, or MS Project), CRM systems, and certifications such as PMP or PRINCE2 are highly valuable. Exceptional communication, problem-solving, and stakeholder management skills set top performers apart. These skills ensure smooth client onboarding, timely delivery, and high client satisfaction throughout complex implementation projects.

What is a Client Implementation Project Manager?

A Client Implementation Project Manager is responsible for overseeing the onboarding and integration process for new clients within a company. They coordinate cross-functional teams, manage timelines, and ensure that client requirements are met efficiently and effectively. Their main goal is to deliver a seamless transition for the client, from initial engagement through to the full deployment of products or services. This role requires strong project management, communication, and problem-solving skills, as well as the ability to handle multiple projects simultaneously.

What is the difference between Client Implementation Project Manager vs Customer Success Manager?

AspectClient Implementation Project ManagerCustomer Success Manager
Primary FocusImplementing products/services for clients, ensuring project deliveryMaintaining client relationships, ensuring ongoing satisfaction
Work EnvironmentProject-based, cross-functional teams, deadlines-drivenRelationship management, account growth, support
Required SkillsProject management, technical knowledge, communicationCustomer service, communication, problem-solving

The Client Implementation Project Manager primarily focuses on executing and delivering projects to clients, ensuring timely and successful implementation. In contrast, the Customer Success Manager concentrates on building long-term relationships, ensuring client satisfaction, and fostering account growth. While both roles require strong communication skills, the implementation manager is more project-oriented, whereas the success manager emphasizes ongoing client engagement.

What are some common challenges faced by Client Implementation Project Managers during the onboarding process?

Client Implementation Project Managers often encounter challenges such as managing complex client expectations, aligning internal resources, and meeting tight deadlines. Coordinating cross-functional teams—including sales, IT, and customer support—requires clear communication and proactive problem-solving. Navigating differences in client workflows or technical requirements can also be demanding, but successful project managers rely on solid planning and adaptability to ensure smooth implementation and client satisfaction.
What are popular job titles related to Client Implementation Project Manager jobs in Tennessee? For Client Implementation Project Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Client Implementation Project Manager jobs in Tennessee look for? The top searched job categories for Client Implementation Project Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Client Implementation Project Manager jobs? Cities in Tennessee with the most Client Implementation Project Manager job openings:
Client Implementation Project Manager jobs near you
Infographic showing various Client Implementation Project Manager job openings in Tennessee as of June 2026, with employment types broken down into 81% Full Time, 11% Part Time, 1% Temporary, and 7% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution.
Implementation Associate

Implementation Associate

RouteGenie

Nashville, TN • On-site

$65K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

About RouteGenie
RouteGenie is a modern, all-in-one software platform designed for medical transportation providers, brokers, and health systems. We help businesses streamline and automate routing, scheduling, dispatching, billing, and fleet management-empowering them to reduce costs, improve on-time performance, and deliver better service to their customers and communities.
We're seeking an Implementation Associate to join our Customer Success team and serve as the primary guide for new customers during their implementation journey. In this role, you'll manage the customer relationship from contract signature through go-live, ensuring customers successfully adopt our platform and achieve early wins that set the foundation for long-term success.
As an Implementation Associate, you'll manage end-to-end implementation projects, provide consultative support & lead hands-on training calls, and act as customer's primary point of contact until their successful go-live date. This is an excellent opportunity for someone early in their career who's passionate about helping customers succeed and wants to develop expertise in SaaS implementation methodology.
This is a hybrid position located in Buffalo, NY or Nashville, TN, (Monday-Friday). The salary range is $65,000 - $80,000, based on experience. Expect a dynamic schedule with approximately 50% monthly travel, providing the opportunity to work directly with our customers across various locations.
What You'll Do
Customer Onboarding & Training
  • Lead implementation projects with new customers from contract signature through successful implementation, understanding their business needs and configuring the platform accordingly
  • Drive rapid and successful system adoption by guiding customers through go-live and ensuring quick time-to-value.
  • Track implementation progress against go-live targets and adjust plans proactively when timelines or customer needs shift
  • Conduct live training sessions, on-site and remotely, on product functionality, adapting your approach to different customer needs and technical comfort levels
  • Develop customized onboarding plans based on customer size, complexity, and use case
  • Create and maintain customer-facing documentation, quick reference guides, and training materials

Technical Configuration & Support
  • Set up and configure customer accounts based on our customers' business requirements
  • Troubleshoot technical issues during the implementation phase and coordinate with product & engineering when needed
  • Document technical requirements and clearly communicate that information cross-functionally in an organized manner
  • Maintain accurate and up-to-date customer records in the CRM, ensuring timely updates of account information and project progress

Relationship Management
  • Build & manage strong relationships with customers during their first 90 days through go-live
  • Identify and address product adoption roadblocks proactively, escalating to the team when needed
  • Gather customer feedback on the onboarding process and identify opportunities for improvement
  • Serve as the customer advocate internally, ensuring their needs and timelines are effectively communicated to product & support teams

Process Improvement
  • Contribute to the evolution of implementation best practices and playbooks
  • Identify patterns in customer questions and create resources to address common challenges
  • Track implementation metrics and identify opportunities to improve time-to-value
  • Participate in team knowledge-sharing sessions and stay current on product updates
  • Build processes and content to continuously educate and train customers on new or underutilized features

What We're Looking For
Required Qualifications
  • Bachelor's degree or equivalent practical experience
  • 2-4 years of experience in customer-facing roles (customer implementation, account management, training, support, or similar)
  • Strong technical aptitude with ability to quickly learn new software platforms
  • Excellent written and verbal communication skills with ability to explain technical concepts to non-technical audiences
  • Demonstrated problem-solving skills and ability to think critically under pressure
  • Exceptional organizational skills with ability to manage multiple customer implementations simultaneously
  • Proficiency with Google Workspace Suite

Preferred Qualifications
  • Experience with SaaS products or enterprise software, healthcare SaaS a plus
  • Background in customer implementation, project management, or training
  • Familiarity with CRM systems (Salesforce, HubSpot) or project management tools
  • Experience working directly with customers and managing your own schedule of calls

Why You'll Love Working Here
  • Customer-First Approach: From initial implementation through long-term support, our team builds solutions to support our customers for the long term. Proven Results, Fast Innovation: Our platform empowers customers to complete more trips with the same fleet, cut down on no-shows, and improve billing accuracy. We are continuously innovating and investing in our platform so our customers can improve their operations.
  • Culture of Collaboration & Improvement: You'll work alongside a team of passionate problem-solvers who share knowledge freely, celebrate wins together, and push each other to do their best work.
  • Room to Grow: At RouteGenie, you'll have opportunities to expand your skills, take on new challenges, and innovate in a fast-moving environment where your contributions truly matter.

Benefits & Perks
We know great work starts with a supportive environment. Here's what we offer:
  • Competitive pay with an annual bonus opportunity
  • Health, dental, and vision insurance
  • Paid time off, holidays, and flexible core business hours
  • 401(k) retirement plan with company contribution
  • Company paid parking in a covered parking garage
  • Professional development opportunities, including training and conferences
  • A collaborative, mission-driven culture where your impact is seen and valued

Ready to Join Us?
At RouteGenie, your efforts will directly support our mission to connect people and care by powering the technology that moves them. If you're ready to bring your skills to a collaborative, fast-moving team, we'd love to hear from you-apply today!

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