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Saas Implementation Project Manager Jobs in Tennessee

EnableComp

Implementation Project Manager

Franklin, TN · On-site

Position Summary The Implementation Project Manager will oversee and drive process integration clients into our high-performance product suite. The IPM will manage activities associated with new ...

RouteGenie

Implementation Associate

Nashville, TN · On-site

$65K - $80K/yr

Experience with SaaS products or enterprise software, healthcare SaaS a plus * Background in customer implementation, project management, or training * Familiarity with CRM systems (Salesforce ...

Nextech

WMS Project Manager

Memphis, TN · Hybrid

$95K - $113K/yr

Overview We are seeking an experienced Project Manager to lead the implementation of a Warehouse ... The selected candidate will help drive the successful deployment of a SaaS-based warehouse and ...

NexTech Solutions

WMS Project Manager

Memphis, TN · Hybrid

$87K - $104K/yr

Overview We are seeking an experienced Project Manager to lead the implementation of a Warehouse ... The selected candidate will help drive the successful deployment of a SaaS-based warehouse and ...

Expedient

Technical Project Manager

Memphis, TN · Hybrid

Technical Project Manager Expedient is in search of a Technical Project Manager to join the Service Delivery & Implementation department. This role requires 2-3 years of experience as a Technical ...

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Saas Implementation Project Manager information

What does a SaaS Implementation Project Manager do?

A SaaS Implementation Project Manager is responsible for overseeing the deployment and integration of Software as a Service (SaaS) solutions for clients. They coordinate between clients, software vendors, and internal teams to ensure that the implementation process runs smoothly and meets project requirements. Their role involves managing project timelines, budgets, and resources, as well as addressing any issues that arise during the transition. Ultimately, they ensure that the SaaS solution is successfully adopted and delivers value to the client.

What are the main challenges faced by a SaaS Implementation Project Manager during client onboarding?

One of the primary challenges for a SaaS Implementation Project Manager is managing diverse client expectations and ensuring a smooth transition from legacy systems to the new platform. This often involves coordinating with multiple stakeholders, adapting to varying technical environments, and addressing unforeseen integration issues. Effective communication, proactive risk management, and a thorough understanding of both the software and client business processes are essential for overcoming these hurdles and ensuring a successful implementation.

What are the key skills and qualifications needed to thrive as a SaaS Implementation Project Manager, and why are they important?

To thrive as a SaaS Implementation Project Manager, you typically need strong project management skills, a solid understanding of SaaS platforms, and experience with software deployment, often supported by a degree in business, IT, or a related field. Familiarity with project management tools like Jira or Asana, CRM systems, and certifications such as PMP or Agile credentials are highly valued. Excellent communication, problem-solving, and stakeholder management abilities are crucial for building client relationships and leading cross-functional teams. These skills ensure successful software rollouts, client satisfaction, and efficient coordination throughout the implementation process.

What is the difference between Saas Implementation Project Manager vs SaaS Customer Success Manager?

AspectSaaS Implementation Project ManagerSaaS Customer Success Manager
Primary FocusManaging SaaS deployment projects, timelines, and technical coordinationEnsuring customer satisfaction, onboarding, and ongoing support
Required SkillsProject management, technical understanding, communicationCustomer relationship management, communication, problem-solving
Work EnvironmentProject teams, technical departments, client sitesCustomer accounts, support teams, client interactions
CertificationsProject management certifications (PMP, Scrum)Customer success or account management certifications (CSM)

The SaaS Implementation Project Manager primarily oversees the technical deployment and project execution of SaaS solutions, focusing on timelines and coordination. In contrast, the SaaS Customer Success Manager concentrates on building customer relationships, onboarding, and ensuring long-term satisfaction. Both roles require strong communication skills but differ in their core responsibilities and work environments.

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Saas Implementation Project Manager jobs near you
Project Manager - SaaS Implementations (Government & Healthcare)

Project Manager - SaaS Implementations (Government & Healthcare)

Council Capital

Nashville, TN • On-site

Full-time

Posted 2 days ago

Job description

Job Summary:
Council Capital is focused on building high-performing teams, and they are seeking a hands-on Project Manager to lead customer-facing SaaS implementations in the government and healthcare sectors. The Project Manager will own the delivery of implementation projects, manage customer relationships, and ensure compliance with regulatory oversight while translating complex requirements into actionable plans.
Responsibilities:
• Own the full lifecycle delivery of customer-facing implementation projects for government and healthcare clients
• Serve as the primary external-facing lead, managing customer relationships and acting as the day-to-day point of coordination
• Develop and personally maintain detailed project plans, including milestones, dependencies, risks, and deliverables
• Drive daily execution: track progress, manage issues, remove blockers, and maintain momentum across workstreams
• Proactively manage scope, schedule, and change control using disciplined, auditable processes
• Identify risks early and actively manage mitigation strategies; escalate as necessary with clarity and context
• Lead requirements workshops, implementation working sessions, design reviews, and status meetings
• Translate business, operational, and program needs into clear business requirements and functional specifications
• Coordinate with engineering, product, data, QA, and operations teams while retaining ownership of delivery outcomes
• Manage vendor or implementation partner dependencies when applicable
• Produce and maintain core project artifacts, including: Project plans and integrated timelines, Executive and customer status reports, Requirements and functional documentation
• Identify opportunities to improve delivery processes, templates, and execution practices
Qualifications:
Required:
• 7–10 years of total professional experience, including 5+ years of project management experience, ideally within healthcare IT or government-related systems
• Proven experience managing IT, system, or application implementation projects, preferably customer-facing
• Hands-on experience delivering SaaS implementations with working familiarity of the software development lifecycle (SDLC), within the last 5 years
• Demonstrated experience working directly with external customers/accounts (client-facing PM, engagement manager, or delivery lead)
• Strong delivery fundamentals: scope management, dependency tracking, issue resolution, and risk mitigation
• Experience developing and managing business requirements and functional documentation
• Strong written and verbal communication skills, especially with non-technical and executive stakeholders
• Working knowledge of Microsoft Office (Excel, Word, PowerPoint)
• Experience with project delivery and tracking tools (e.g., Jira, Smartsheet, MS Project, ServiceNow, or similar)
• Bachelor’s degree or equivalent practical experience
Preferred:
• Experience working with state agencies, Medicaid programs, or MMIS vendors
• Background in healthcare claims processing, payment systems, or claims operations
• Government healthcare claims experience strongly preferred
• Commercial healthcare or claim payment experience acceptable
• Experience in program integrity, payment accuracy, or healthcare fraud (FWA) environments
• Experience supporting compliance, certification, audit, or readiness activities
• PMP or equivalent certification (CAPM, CPM, CSM, IPMA)
• Experience gathering or validating technical or system requirements
Company:
Private equity for healthcare services and healthcare IT that emphasize innovative ways to raise quality and lower costs. Founded in 2000, the company is headquartered in Nashville, USA, with a team of 11-50 employees. The company is currently Early Stage.

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