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Saas Implementation Project Manager Jobs in Tennessee

RouteGenie

Implementation Consultant

Nashville, TN · On-site

$65K - $75K/yr

Experience with SaaS products or enterprise software, healthcare SaaS a plus * Background in customer implementation, project management, or training * Familiarity with CRM systems (Salesforce ...

HEALTHSTREAM INC

Sr. Implementation Manager

Nashville, TN · On-site +1

Maintain project documentation for key stake holders, Implementation Analysts, project team members ... Manages software implementation projects and the resources necessary to ensure a smooth transition ...

Fortive

Sr. Project Manager

Franklin, TN · On-site

The ideal candidate brings strong project management discipline, experience in healthcare or enterprise SaaS implementations, and the ability to confidently engage with clinical, operational, IT, and ...

New

corpay

Principal Project Manager

Brentwood, TN · On-site +1

Direct experience in SaaS professional services, implementation, or product delivery * ERP ... #ProjectManager #PMP #SaaS #EnterpriseImplementation #CorporatePayments #Corpay #BrentwoodTN ...

corpay

Principal Project Manager

Brentwood, TN · On-site +1

Direct experience in SaaS professional services, implementation, or product delivery * ERP ... #ProjectManager #PMP #SaaS #EnterpriseImplementation #CorporatePayments #Corpay #BrentwoodTN ...

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Saas Implementation Project Manager information

What does a SaaS Implementation Project Manager do?

A SaaS Implementation Project Manager is responsible for overseeing the deployment and integration of Software as a Service (SaaS) solutions for clients. They coordinate between clients, software vendors, and internal teams to ensure that the implementation process runs smoothly and meets project requirements. Their role involves managing project timelines, budgets, and resources, as well as addressing any issues that arise during the transition. Ultimately, they ensure that the SaaS solution is successfully adopted and delivers value to the client.

What are the main challenges faced by a SaaS Implementation Project Manager during client onboarding?

One of the primary challenges for a SaaS Implementation Project Manager is managing diverse client expectations and ensuring a smooth transition from legacy systems to the new platform. This often involves coordinating with multiple stakeholders, adapting to varying technical environments, and addressing unforeseen integration issues. Effective communication, proactive risk management, and a thorough understanding of both the software and client business processes are essential for overcoming these hurdles and ensuring a successful implementation.

What are the key skills and qualifications needed to thrive as a SaaS Implementation Project Manager, and why are they important?

To thrive as a SaaS Implementation Project Manager, you typically need strong project management skills, a solid understanding of SaaS platforms, and experience with software deployment, often supported by a degree in business, IT, or a related field. Familiarity with project management tools like Jira or Asana, CRM systems, and certifications such as PMP or Agile credentials are highly valued. Excellent communication, problem-solving, and stakeholder management abilities are crucial for building client relationships and leading cross-functional teams. These skills ensure successful software rollouts, client satisfaction, and efficient coordination throughout the implementation process.

What is the difference between Saas Implementation Project Manager vs SaaS Customer Success Manager?

AspectSaaS Implementation Project ManagerSaaS Customer Success Manager
Primary FocusManaging SaaS deployment projects, timelines, and technical coordinationEnsuring customer satisfaction, onboarding, and ongoing support
Required SkillsProject management, technical understanding, communicationCustomer relationship management, communication, problem-solving
Work EnvironmentProject teams, technical departments, client sitesCustomer accounts, support teams, client interactions
CertificationsProject management certifications (PMP, Scrum)Customer success or account management certifications (CSM)

The SaaS Implementation Project Manager primarily oversees the technical deployment and project execution of SaaS solutions, focusing on timelines and coordination. In contrast, the SaaS Customer Success Manager concentrates on building customer relationships, onboarding, and ensuring long-term satisfaction. Both roles require strong communication skills but differ in their core responsibilities and work environments.

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Saas Implementation Project Manager jobs near you

Implementation Consultant

RouteGenie

Nashville, TN • On-site

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

About RouteGenie
RouteGenie is a modern, all-in-one software platform designed for medical transportation providers, brokers, and health systems. We help businesses streamline and automate routing, scheduling, dispatching, billing, and fleet management-empowering them to reduce costs, improve on-time performance, and deliver better service to their customers and communities.
We're seeking an Implementation Consultant to join our Customer Success team and serve as the primary guide for new customers during their implementation journey. In this role, you'll manage the customer relationship from contract signature through go-live, ensuring customers successfully adopt our platform and achieve early wins that set the foundation for long-term success.
As an Implementation Consultant, you'll manage end-to-end implementation projects, provide consultative support & lead hands-on training calls, and act as customers' primary point of contact until their successful go-live date. This is an excellent opportunity for someone who's passionate about helping customers succeed and wants to develop expertise in SaaS implementation methodology.
This is a hybrid position located in Nashville, TN (Monday-Friday). The salary range is $65,000 - $75,000, based on experience. Expect a dynamic schedule with approximately 50% monthly travel, providing the opportunity to work directly with our customers across various locations.
What You'll Do
Customer Onboarding & Training
  • Lead implementation projects with new customers from contract signature through successful implementation, understanding their business needs and configuring the platform accordingly
  • Drive rapid and successful system adoption by guiding customers through go-live and ensuring quick time-to-value.
  • Track implementation progress against go-live targets and adjust plans proactively when timelines or customer needs shift
  • Conduct live training sessions, on-site and remotely, on product functionality, adapting your approach to different customer needs and technical comfort levels
  • Develop customized onboarding plans based on customer size, complexity, and use case
  • Create and maintain customer-facing documentation, quick reference guides, and training materials

Technical Configuration & Support
  • Set up and configure customer accounts based on our customers' business requirements
  • Troubleshoot technical issues during the implementation phase and coordinate with product & engineering when needed
  • Document technical requirements and clearly communicate that information cross-functionally in an organized manner
  • Maintain accurate and up-to-date customer records in the CRM, ensuring timely updates of account information and project progress

Relationship Management
  • Build & manage strong relationships with customers during their first 90 days through go-live
  • Identify and address product adoption roadblocks proactively, escalating to the team when needed
  • Gather customer feedback on the onboarding process and identify opportunities for improvement
  • Serve as the customer advocate internally, ensuring their needs and timelines are effectively communicated to product & support teams

Process Improvement
  • Contribute to the evolution of implementation best practices and playbooks
  • Identify patterns in customer questions and create resources to address common challenges
  • Track implementation metrics and identify opportunities to improve time-to-value
  • Participate in team knowledge-sharing sessions and stay current on product updates
  • Build processes and content to continuously educate and train customers on new or underutilized features

What We're Looking For
Required Qualifications
  • Bachelor's degree or equivalent practical experience
  • 2-4 years of experience in customer-facing roles (customer implementation, account management, training, support, or similar)
  • Strong technical aptitude with ability to quickly learn new software platforms
  • Excellent written and verbal communication skills with ability to explain technical concepts to non-technical audiences
  • Demonstrated problem-solving skills and ability to think critically under pressure
  • Exceptional organizational skills with ability to manage multiple customer implementations simultaneously
  • Proficiency with Google Workspace Suite

Preferred Qualifications
  • Experience with SaaS products or enterprise software, healthcare SaaS a plus
  • Background in customer implementation, project management, or training
  • Familiarity with CRM systems (Salesforce, HubSpot) or project management tools
  • Experience working directly with customers and managing your own schedule of calls

Why You'll Love Working Here
  • Customer-First Approach: From initial implementation through long-term support, our team builds solutions to support our customers for the long term. Proven Results, Fast Innovation: Our platform empowers customers to complete more trips with the same fleet, cut down on no-shows, and improve billing accuracy. We are continuously innovating and investing in our platform so our customers can improve their operations.
  • Culture of Collaboration & Improvement: You'll work alongside a team of passionate problem-solvers who share knowledge freely, celebrate wins together, and push each other to do their best work.
  • Room to Grow: At RouteGenie, you'll have opportunities to expand your skills, take on new challenges, and innovate in a fast-moving environment where your contributions truly matter.

Benefits & Perks
We know great work starts with a supportive environment. Here's what we offer:
  • Competitive pay with an annual bonus opportunity
  • Health, dental, and vision insurance
  • Paid time off, holidays, and flexible core business hours
  • 401(k) retirement plan with company contribution
  • Company paid parking in a covered parking garage
  • Professional development opportunities, including training and conferences
  • A collaborative, mission-driven culture where your impact is seen and valued

Ready to Join Us?
At RouteGenie, your efforts will directly support our mission to connect people and care by powering the technology that moves them. If you're ready to bring your skills to a collaborative, fast-moving team, we'd love to hear from you-apply today!

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