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Rta Analyst Jobs (NOW HIRING)

ibex

WFM Real Time Analyst

Crittenden, NY

Monitors CMS and RTA to assist the management teams with acceptable agent adherence to schedules ... Real Time Analyst Experience In BPO. * At least 6 months of experience specializing in Real-Time ...

Lehigh University

$19K - $23K/mo

The coordinator works closely with RTA leadership, campus partners, and external stakeholders to ... Some analytical and problem-solving skills * Ability to manage multiple tasks simultaneously Why ...

CreditOne

Workforce Analyst II - S2

Las Vegas, NV · On-site

Description Position Summary The Workforce Analyst II - S2 position supports the Customer Service ... Position Requirements * 1 year of workforce management experience (e.g., RTA, Scheduler) for an ...

Lehigh University

Coordinator, Research Translation

$19K - $23K/mo

The coordinator works closely with RTA leadership, campus partners, and external stakeholders to ... Some analytical and problem-solving skills * Ability to manage multiple tasks simultaneously Why ...

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How much do rta analyst jobs pay per year?

As of Aug 18, 2026, the average yearly pay for rta analyst in the United States is $73,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $87,000.00 per year, depending on experience, location, and employer.

What is an RTA analyst?

RTA Analysts, or Real-Time Analysts, are professionals who monitor and manage workforce operations in real time, primarily in call centers or customer service environments. Their main responsibility is to ensure that staffing levels align with call volumes and service demands, minimizing wait times and optimizing productivity. They track key metrics, adjust schedules, and communicate with supervisors to make quick decisions that improve overall service levels. By responding to fluctuations in demand and agent availability, RTA Analysts help maintain efficient operations and a positive customer experience.

How does an RTA analyst collaborate with other departments to optimize workforce management?

As an RTA (Real-Time Analyst) Analyst, collaboration with other departments—such as Operations, Quality Assurance, and Human Resources—is essential for ensuring efficient workforce management. RTA Analysts regularly communicate with team leaders and managers to provide real-time updates on staffing levels, adherence, and service levels. They also coordinate with scheduling teams to address unexpected changes, such as spikes in call volume or unplanned absences, and may participate in cross-departmental meetings to align on process improvements. This collaborative approach helps maintain service standards and supports a positive, productive work environment.

What are the key skills and qualifications needed to thrive as an RTA analyst, and why are they important?

To thrive as an RTA (Real-Time Analyst) Analyst, you need strong analytical skills, expertise in workforce management principles, and typically a background in business, statistics, or a related field. Familiarity with workforce management software (such as NICE IEX or Verint), advanced Excel, and real-time monitoring tools is essential. Attention to detail, problem-solving abilities, and effective communication help you respond quickly to changing call volumes and coordinate with operations teams. These skills are crucial for optimizing staffing, maintaining service levels, and ensuring operational efficiency in fast-paced contact center environments.

What is the difference between Rta Analyst vs Data Analyst?

AspectRta AnalystData Analyst
Required CertificationsRelevant certifications like SQL, Excel, and industry-specific toolsCertifications such as SQL, Excel, and data visualization tools
Work EnvironmentTypically in finance, insurance, or telecom sectors analyzing real-time dataAcross various industries analyzing large datasets for insights
Employer & Industry UsageUsed by companies needing real-time analytics for decision-makingUsed broadly in business, marketing, healthcare, and more

The Rta Analyst and Data Analyst roles share similar skills like data analysis and technical tools. However, Rta Analysts focus more on real-time data monitoring and operational insights, often within finance or telecom sectors, while Data Analysts work on broader data interpretation across multiple industries. Both roles require strong analytical skills and technical certifications, but their specific focus and industry applications differ.

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Rta Analyst jobs near you
Infographic showing various Rta Analyst job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 5% Part Time, and 6% Contract. Highlights an 80% Physical, 9% Hybrid, and 11% Remote job distribution, with an average salary of $73,261 per year, or $35.2 per hour.

Principal Analyst, Treasury

Regional Transportation Authority

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 23 days ago

Job description

26-PAT
The Regional Transportation Authority (RTA) is seeking to fill a critical role with a detail oriented and analytical professional to serve as the Principal Analyst, Treasury for the Treasury division. Under the general direction of the Manager, Treasury, the incumbent monitors, analyzes, and reports on the Agency investment and liability portfolios, Agency liquidity, and funding. Invests Agency funds and assists in debt issuance activities. Assists in the development, implementation, distribution, and reporting of additional sales tax and new sales tax on motor fuel funding to the Chicago Transit Authority (CTA), Metra, and Pace (collectively, the Service Boards). Utilizes the Agency's Enterprise Resource Planning (ERP) and Treasury Management System for reporting, funding, debt service, purchase requisitions, and ad hoc analysis. Conducts analysis and business improvement initiatives as needed to advance the goals and objectives of the Agency. On occasion, may coordinate and lead projects. A new era has begun for transit in the Chicago region. The Illinois General Assembly recently passed a landmark transit funding and reform bill. This legislation includes an estimated $1.2 billion in new annual operating funding for CTA, Metra, and Pace. The bill reorganizes the transit system under a new regional authority, the Northern Illinois Transit Authority (NITA), transforming the RTA to take on new responsibilities including setting fares, enhancing and coordinating service, overseeing long-term capital planning, and leading implementation of unified rider-focused tools such as more seamless mobile ticketing (see more details).
Responsibilities include but are not limited to:
  1. Calculates twice-monthly debt service payments and reviews results with Agency bond trustee. Processes payments and prepares reports on Agency debt portfolio.
  2. Compiles and monitors monthly capital bond drawdowns to Service Boards and other bond proceeds held by bond trustee. Prepares Letters of Direction to bond trustee for purchases of securities based on available capital assets account cash balances.
  3. Following the Agency Investment Policy and the Illinois Public Funds Investment Act, invests Agency funds and funds held by the bond trustee in irrevocable trust accounts. Prepares quarterly report on investment portfolio performance.
  4. Manages Agency's Certificates of Deposit (CD) portfolio. Initiates renewal process of maturing principal amounts and researches Community Reinvestment Act (CRA) ratings of potential and existing banks within the CD portfolio. Maintains and updates CD activities within custom cash and investments software module.
  5. Determines actual monthly and annual Service Board funding receivables and payables. Distributes results within the Agency and to the Service Boards. Processes funding receivables, payables, and payments.
  6. Orchestrates the development and implementation of calculation and disbursement protocols for additional 2026 PA 104-0557 sales tax and new sales tax on motor fuel funding as well as development of new sales tax allocation and reporting processes based on PA 104-0457 funding formula commencing in Fiscal Year 2027.
  7. Partners with the Treasury Manager to forecast and monitor the Agency's liquidity position, utilizing custom Cash Management software to deliver cash flow trends and reporting.
  8. Monitors Agency account balances to determine availability of funds. Executes reports and queries on bank portals. Initiates or approves transfers of funds between Agency accounts and electronic payments.
  9. Assists in short/long-term debt issuance activities, including the preparation of official statements, offering memoranda, rating agency presentations, and other Board documents.
  10. Continuously evaluates and improves financial processes and systems. Recommends implementation of best practices and technologies to enhance efficiency and accuracy. Continuously creates or updates Standard Operating Procedures (SOP) to maintain optimal documentation within the Treasury Division.
  11. Performs other related duties as required or assigned that contribute to the effectiveness of the department and the Agency.

The ideal candidate must have the following:
  • The knowledge, skills, and abilities equivalent to a Bachelor's Degree in Public or Business Administration, Accounting, Finance, or a related field is required.
  • Master's Degree in Business, Public Policy or Administration or a related field is preferred.
  • A minimum of four to six (4 - 6) years of experience in public or private business with an emphasis on finance, economics, or statistical analysis methods or combination of work experience, including internship(s) and advanced degree.
  • Previous expert knowledge with Enterprise Resource Planning (ERP) financial planning systems required. Experience with Infor and/or a Treasury Management System is preferred.
  • Ability to maintain confidential information required.
  • Compliance experience in treasury operations required; government/municipal preferred.

Skills:
  • Strong verbal and written communication skills, analytical and problem-solving abilities, and an understanding of public policy analysis and finance principles required.
  • Strong proficiency in Microsoft Excel, including the ability to manage complex spreadsheets and analyze data.
  • Ability to transform complex financial data into clear, decision-ready insights, reports, and presentations.
  • Ability to work independently, plan and organize tasks, solve problems and complete projects in collaboration with various Agency, Service Board, and contract personnel required.
  • Demonstrated ability to build and interpret advanced financial models to support forecasting, liquidity analysis, investment strategy, and data-driven decision making.

The RTA offers highly competitive benefits package:
  • Pension plan or 401(k) salary match provided by the RTA at no cost to you
  • 401(k) and/or 457 plan options
  • Hybrid work environment and flexible work schedules
  • Transit benefits to support your commute
  • Twelve paid holidays and one floating holiday
  • Competitive personal leave package
  • Parental leave
  • Medical/Dental/Vision/Life/AD&D Insurance/Pet Insurance
  • Flexible Spending Account
  • Tuition reimbursement
  • Gym membership discount
  • Public Service Loan Forgiveness (PSLF)
  • Employee Assistance Program

This role typically offers salaries near $82,500, and the RTA offers competitive salaries with the possibility of a higher offer for highly qualified candidates.
For more information about the RTA, visit our website at https://www.rtachicago.org/.
To apply online: Select Login and within the drop-down box, "Login" to your account or create an account by selecting "Register."
For assistance during your application process (e.g. password login, errors, attaching documents), please contact us at: humanresources@rtachicago.org
An Equal Employment Opportunity/Affirmative Action Employer

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