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Rooms Controller Jobs (NOW HIRING)

Highgate Hotels

Rooms Controller

Savannah, GA · On-site

The purpose of the Rooms Controller Agent Position is to increase guest preference of our hotel and Highgate Hotels brand. The Rooms Controller assigns hotel rooms to guests based on their ...

Grand Bohemian Orlando

Rooms Controller

Savannah, GA · On-site

The Rooms Controller will maintain and manage the hotel's inventory of guest rooms while supporting front desk operations with reservation and rooms related information. Rooms Controllers are ...

Avion Hospitality

Rooms Controller

Lexington, KY · On-site

Hotel Rooms Controller We are seeking a detail-oriented and organized Hotel Rooms Controller to join our dynamic hospitality team. This role is essential in ensuring the smooth operation of room ...

Legendary Inc

Rooms Controller

Destin, FL · On-site

The Rooms Controller is primarily responsible for room inventory to maximize selling opportunities at our Front Desk. This includes assigning room blocks for groups, guest preferences and our ...

Avion Hospitality

Rooms Controller

Lexington, KY · On-site

Hotel Rooms Controller We are seeking a detail-oriented and organized Hotel Rooms Controller to join our dynamic hospitality team. This role is essential in ensuring the smooth operation of room ...

Travel + Leisure Co.

Rooms Controller

Williamsburg, VA · On-site

$23/hr

The Rooms Controller will be responsible for coordinating and maintaining the hotel's day-to-day guest room inventory. This role will act as a liaison between the Guest Services, Housekeeping ...

Montage International

Rooms Controller

Big Sky, MT · On-site

Rooms Controller SUMMARY The primary responsibilities of the Rooms Controller is to pre-register all hotel guests to ensure a smooth arrival. ESSENTIAL FUNCTIONS * Pre-register reservations in Opera ...

Starwood Hotels

Rooms Controller

Seattle, WA · On-site

$25.50/hr

Rooms Controller Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and ...

Montage International

Rooms Controller

Big Sky, MT · On-site

Rooms Controller SUMMARY The primary responsibilities of the Rooms Controller is to pre-register all hotel guests to ensure a smooth arrival. ESSENTIAL FUNCTIONS * Pre-register reservations in Opera ...

The Don CeSar

Rooms Controller

Saint Pete Beach, FL

As a Rooms Controller, you'll play a vital role in coordinating and optimizing room assignments, ensuring smooth operations, and maximizing guest satisfaction. With your high energy, enthusiasm, and ...

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All JobsRooms Controller Jobs

Rooms Controller information

See salary details

$55K

$119.5K

$175.5K

How much do rooms controller jobs pay per year?

As of Jul 5, 2026, the average yearly pay for rooms controller in the United States is $119,497.00, according to ZipRecruiter salary data. Most workers in this role earn between $97,000.00 and $138,500.00 per year, depending on experience, location, and employer.

What is the highest paying job in hotel management?

In hotel management, the highest paying roles are typically general managers or hotel directors, who oversee operations and strategic planning. These positions often require extensive experience, leadership skills, and sometimes advanced certifications, and they can earn six-figure salaries depending on the property's size and location.

What is the highest paying job at a hotel?

In hotels, executive roles such as General Manager or Director of Operations tend to be the highest paying positions, often earning six-figure salaries. These roles require extensive experience, leadership skills, and often involve overseeing multiple departments and strategic decision-making.

What is the difference between Rooms Controller vs Front Desk Agent?

AspectRooms ControllerFront Desk Agent
CredentialsHospitality or hotel management certification, relevant experienceCustomer service training, hospitality certification often preferred
Work EnvironmentHotel operations, reservations, room allocationFront desk, guest check-in/out, customer service
Employer & IndustryHotels, resorts, hospitality industryHotels, motels, hospitality industry

While both roles are integral to hotel operations, a Rooms Controller primarily manages reservations and room allocations, focusing on operational efficiency. A Front Desk Agent handles guest check-ins, check-outs, and customer service. Understanding these differences helps in choosing the right career path or job search focus within the hospitality industry.

What are Rooms Controllers?

Rooms Controllers are hospitality professionals who manage and coordinate hotel room assignments to maximize occupancy and guest satisfaction. They work closely with the front desk, housekeeping, and reservations departments to ensure that guests are assigned rooms that meet their preferences and requirements. Rooms Controllers also handle special requests, resolve room conflicts, and may assist with inventory management. Their role is crucial in optimizing room usage, handling VIP reservations, and ensuring a smooth check-in and check-out process for guests.

What is a room controller job description?

A room controller is responsible for managing the allocation and scheduling of hotel or facility rooms, ensuring efficient use of space and resources. They often coordinate with front desk staff, handle reservations, and use management software to track room availability. Strong organizational skills and attention to detail are essential for this role.

What are some common challenges faced by Rooms Controllers and how can they be effectively managed?

Rooms Controllers often face the challenge of balancing guest preferences, overbooking situations, and last-minute changes while ensuring optimal room occupancy. Effective communication with the front desk, housekeeping, and reservations teams is crucial to manage these situations smoothly. Utilizing property management systems and staying organized can help anticipate busy periods and reduce errors. Proactively addressing potential conflicts and remaining adaptable are key to excelling in this role.

What are the key skills and qualifications needed to thrive as a Rooms Controller, and why are they important?

To thrive as a Rooms Controller, you need strong organizational skills, attention to detail, and experience in hospitality management, typically supported by a hospitality-related degree or relevant work experience. Familiarity with property management systems (PMS) like Opera or Maestro and reservation platforms is essential. Excellent communication, problem-solving abilities, and the capacity to multitask help you stand out in this position. These skills ensure efficient room allocation, guest satisfaction, and smooth hotel operations.

What does a rooms controller do on a resume?

A rooms controller manages room bookings, reservations, and availability in hospitality or event settings. They often use property management systems and coordinate with staff to ensure smooth operations, highlighting organizational and communication skills on a resume.
More about Rooms Controller jobs
What cities are hiring for Rooms Controller jobs? Cities with the most Rooms Controller job openings:
What are the most commonly searched types of Rooms Controller jobs? The most popular types of Rooms Controller jobs are:
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Rooms Controller jobs near you
Infographic showing various Rooms Controller job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 100% In-person job distribution, with an average salary of $119,497 per year, or $57.5 per hour.
Rooms Controller

Rooms Controller

Highgate Hotels

Savannah, GA • On-site

Full-time

Posted 8 days ago

Highgate Hotels rating

6.4

Company rating: 6.4 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

51st of 106 rated hotels

Job description

Hourly

Kessler Hospitality’s portfolio of artistically inspired boutique hotels boasts unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties in Alabama, Colorado, Georgia, Florida, North Carolina or South Carolina, each hotel’s exquisite art, music, and cultural influences are deliberately approachable. Designed to inspire and to encourage unforgettable experiences, Kessler guests are immersed in redefined Bohemian luxury, from a cutting-edge downtown icon to a premier luxury lodge, Savannah’s entertainment destination, and an elite ski lodge. Kessler Hospitality was the founding member of the Marriott Autograph Collection, introduced with seven Autograph Collection branded hotels. Each property is a bold, original hotel carefully created with style and the individualist traveler in mind.


The AAA Four Diamond JW Marriott Savannah Plant Riverside District is located in the heart of historic Savannah on the Savannah riverfront, with countless activities a short walk away. Explore the downtown Savannah shopping district, eat at one of the hotel's many restaurants, reconnect with friends at our riverside Savannah bars, or embark on one of the city's various walking tours. 

Once a power plant, Plant Riverside District represents the beauty of progress. Our three unique buildings are enriched in history, from chic architecture in the Power Plant to romantic styling in the Three Muses and contemporary maritime details in the Atlantic. Complete your experience with a relaxing visit to the hotel spa before you enjoy the vibrant nightlife in the entertainment district.


The purpose of the Rooms Controller Agent Position is to increase guest preference of our hotel and Highgate Hotels brand. The Rooms Controller assigns hotel rooms to guests based on their reservation and unique requests and preferences.  The Rooms Controller will maintain and manage the hotel’s inventory of guest rooms while supporting front desk operations with reservation and rooms related information. Rooms Controllers are responsible for blocking VIP guests, managing Out of Order and Out of Service inventory, managing guest queue and discrepancies, performing room changes and guest follow up, managing and facilitating pre reg/pre key groups, managing all airline assignments and pre keys, managing guest upgrade requests/hotel upgrade revenue, receiving and responding to guest feedback via multiple feedback forums.


  • Answer incoming calls professionally and courteously.
  • Assist callers with needs and requests without transferring whenever possible.
  • Monitor and manage hotel Room Type inventory, communicating concerns and identifying solutions.
  • Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
  • Run and complete credit limit report daily.
  • Review Guest Arrivals and Trace File daily, following through on guest requests and preferences.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions.
  • Communicate room’s challenges/inventory concerns to front office team on a daily basis.
  • Serve as Front Office liaison with Sales and Convention Services to ensure successful execution of group arrivals.
  • Serve as Front Office liaison with Housekeeping and Engineering to manage and block guest rooms as necessary.
  • Be aware of closed out and restricted dates.
  • Manage discrepancies and queues quickly and efficiently.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Have a complete understanding of House and guest room availability at all times.
  • Manage all Out of Order and Out of Service rooms.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Monitor and action Nor1 eStandby upgrade requests with intent to maximize hotel revenue.
  • Monitor and respond to guest feedback via RealTime feedback and any other necessary feedback forums.
  • Manage all Mobile Check In in timely and efficient manner.
  • Manage Airline assignments and applicable pre reg/pre key.
  • Maintain a clean work area.
  • Assist management team with rooms related projects.

  • Experience in a hotel or a related field required.
  • Experience with Opera required.
  • Customer Services experience required.
  • Computer experience required.
  • High School diploma or equivalent required.
  • College course work in related field helpful.
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to occasionally stand during long periods of time.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

What Highgate Hotels employees say

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About Highgate Hotels

Sourced by ZipRecruiter

Highgate Hotels, based in New York, NY, US, is a preeminent real estate investment and hospitality management firm with a substantial presence in the hospitality industry. Founded in the 1980s, Highgate has grown to manage over 160 hotels around the world, providing comprehensive hospitality services including hotel operations, asset management, and project management. Their portfolio includes an array of upscale, luxury, and budget hotels, extending their services across various market segments in the hospitality industry. Highgate commits to its mission of delivering superior returns for owners and investors while providing eclectic experiences for guests.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Year founded

1988

Social media

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