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Rooms Controller Jobs (NOW HIRING)

Town & Country Resort

Rooms Controller

San Diego, CA · On-site

$24/hr

The Rooms Controller is the behind-the-scenes strategist making sure the right guest is in the right room at the right time-while protecting inventory, maximizing revenue, keeping Operations happy ...

Lodging Dynamics

Rooms Controller

Anaheim, CA · On-site

Job Summary The Rooms Controller will work in partnership with Revenue Management, Front Desk and other operational departments with a focus on managing the hotel's room inventory to maximize both ...

Travel + Leisure Co.

Temporary Rooms Controller

Manhattan, NY · On-site

$43/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Temporary Rooms Controller * 205 East 45th Street, New York, United States, 10017 * Guest Services * Full Time Add to favorites View favorites We Put the World on Vacation Travel + Leisure Co. is the ...

Lodging Dynamics

Rooms Controller

Anaheim, CA · On-site

$22/hr

Job SummaryThe Rooms Controller will work in partnership with Revenue Management, Front Desk and otheroperational departments with a focus on managing the hotel's room inventory to maximize both ...

HM Alpha Hotels

Rooms Controller

Nashville, TN · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Division Grand Hyatt Nashville Description The Rooms Controller plays a critical role in ensuring efficient room allocation, smooth guest arrivals, and accurate reservation management. By ...

New

Travel + Leisure Co.

Rooms Controller

Williamsburg, VA

$23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Rooms Controller will be responsible for coordinating and maintaining the hotel's day-to-day guest room inventory. This role will act as a liaison between the Guest Services, Housekeeping ...

HM Alpha Hotels

Rooms Controller

Nashville, TN · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Division Grand Hyatt Nashville Description The Rooms Controller plays a critical role in ensuring efficient room allocation, smooth guest arrivals, and accurate reservation management. By ...

New

Avion Hospitality

Hotel Rooms Controller

Lexington, KY · On-site

Hotel Rooms Controller We are seeking a detail-oriented and organized Hotel Rooms Controller to join our dynamic hospitality team. This role is essential in ensuring the smooth operation of room ...

Sage Hospitality

Rooms Controller

Wayzata, MN · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Rooms Controller at The Hotel Landing brings expertise and genuine care to a role that supports the full guest experience at Wayzata's most beloved lakeside retreat. This position contributes to ...

Kerzner International

Rooms Controller

Big Sky, MT

$50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Rooms Controller (17453) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their ...

Kerzner International

Rooms Controller

Big Sky, MT · On-site

$50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Rooms Controller (17453) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their ...

Lodging Dynamics

Rooms Controller

Anaheim, CA · On-site

Job Summary The Rooms Controller will work in partnership with Revenue Management, Front Desk and other operational departments with a focus on managing the hotel's room inventory to maximize both ...

Lodging Dynamics

Rooms Controller

Anaheim, CA · On-site

$22/hr

Job Summary The Rooms Controller will work in partnership with Revenue Management, Front Desk and other operational departments with a focus on managing the hotel's room inventory to maximize both ...

Sage Hospitality

Rooms Controller

Wayzata, MN · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Job Overview The Rooms Controller at The Hotel Landing brings expertise and genuine care to a role that supports the full guest experience at Wayzata's most beloved lakeside retreat. This position ...

Avion Hospitality

Hotel Rooms Controller

Lexington, KY · On-site

Hotel Rooms Controller We are seeking a detail-oriented and organized Hotel Rooms Controller to join our dynamic hospitality team. This role is essential in ensuring the smooth operation of room ...

Avion Hospitality

Hotel Rooms Controller

Lexington, KY · On-site

Hotel Rooms Controller We are seeking a detail-oriented and organized Hotel Rooms Controller to join our dynamic hospitality team. This role is essential in ensuring the smooth operation of room ...

Kerzner International

Rooms Controller

Big Sky, MT · On-site

$50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Rooms Controller (17453) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their ...

HHM Hotels

Rooms Controller

Miami, FL · On-site

$17 - $18/hr

Rooms Controller Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Implement appropriate booking strategies to ensure that ...

Sage Hospitality

Rooms Controller

Wayzata, MN · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Job Overview The Rooms Controller at The Hotel Landing brings expertise and genuine care to a role that supports the full guest experience at Wayzata's most beloved lakeside retreat. This position ...

Sage Hospitality

Rooms Controller

Wayzata, MN

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Job Overview The Rooms Controller at The Hotel Landing brings expertise and genuine care to a role that supports the full guest experience at Wayzata's most beloved lakeside retreat. This position ...

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Showing results 21-40

All JobsRooms Controller Jobs

Rooms Controller information

See salary details

$55K

$119.5K

$175.5K

How much do rooms controller jobs pay per year?

As of Aug 16, 2026, the average yearly pay for rooms controller in the United States is $119,497.00, according to ZipRecruiter salary data. Most workers in this role earn between $97,000.00 and $138,500.00 per year, depending on experience, location, and employer.

What is a rooms controller?

Rooms Controllers are hospitality professionals who manage and coordinate hotel room assignments to maximize occupancy and guest satisfaction. They work closely with the front desk, housekeeping, and reservations departments to ensure that guests are assigned rooms that meet their preferences and requirements. Rooms Controllers also handle special requests, resolve room conflicts, and may assist with inventory management. Their role is crucial in optimizing room usage, handling VIP reservations, and ensuring a smooth check-in and check-out process for guests.

What skills and qualifications are needed to thrive as a rooms controller?

To thrive as a Rooms Controller, you need strong organizational skills, attention to detail, and experience in hospitality management, typically supported by a hospitality-related degree or relevant work experience. Familiarity with property management systems (PMS) like Opera or Maestro and reservation platforms is essential. Excellent communication, problem-solving abilities, and the capacity to multitask help you stand out in this position. These skills ensure efficient room allocation, guest satisfaction, and smooth hotel operations.

What are common challenges faced by rooms controllers and how can they be managed?

Rooms Controllers often face the challenge of balancing guest preferences, overbooking situations, and last-minute changes while ensuring optimal room occupancy. Effective communication with the front desk, housekeeping, and reservations teams is crucial to manage these situations smoothly. Utilizing property management systems and staying organized can help anticipate busy periods and reduce errors. Proactively addressing potential conflicts and remaining adaptable are key to excelling in this role.

What is the difference between Rooms Controller vs Front Desk Agent?

AspectRooms ControllerFront Desk Agent
CredentialsHospitality or hotel management certification, relevant experienceCustomer service training, hospitality certification often preferred
Work EnvironmentHotel operations, reservations, room allocationFront desk, guest check-in/out, customer service
Employer & IndustryHotels, resorts, hospitality industryHotels, motels, hospitality industry

While both roles are integral to hotel operations, a Rooms Controller primarily manages reservations and room allocations, focusing on operational efficiency. A Front Desk Agent handles guest check-ins, check-outs, and customer service. Understanding these differences helps in choosing the right career path or job search focus within the hospitality industry.

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Cities with the most Rooms Controller job openings:

What are the most commonly searched types of Rooms Controller jobs?

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What states have the most Rooms Controller jobs?

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Rooms Controller jobs near you
Infographic showing various Rooms Controller job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 100% Physical job distribution, with an average salary of $119,497 per year, or $57.5 per hour.

Rooms Controller

Town & Country Resort

San Diego, CA • On-site

$24/hr

Full-time

Posted 4 days ago

Job description

Overview
f you think selling rooms is just putting heads in beds, think again.
The Rooms Controller is the behind-the-scenes strategist making sure the right guest is in the right room at the right time-while protecting inventory, maximizing revenue, keeping Operations happy, and preventing the dreaded "How did we run out of rooms?" conversation.
This role is part detective, part strategist, part air-traffic controller, and part hospitality magician. You will own the daily puzzle of room inventory, assignments, availability, VIPs, premium rooms, group blocks, out-of-order rooms, upgrades, and all the little details that can make or break a guest experience.
You will work closely with Housekeeping, Engineering, Convention Services, Sales, Reservations, the Front Office, and anyone else who has something to do with where people sleep. Your mission: keep everyone informed, keep the inventory accurate, find the opportunities, solve the problems before they become problems, and make the hotel look like everything was perfectly planned.
And yes, you will be reviewing arrivals one week out. Because surprises are great for birthdays-not room inventory. Salary $24.00 #towncountrySD
Responsibilities
The essential functions include, but are not limited to:
  • Own the room inventory. Manage daily inventory like it is your personal chessboard. Keep us balanced, maximize occupancy and revenue, and find those sneaky one-night gaps before they go to waste.
  • Know our rooms. Understand every room type, location, feature, quirk, and premium opportunity. If someone asks, "What's the difference between these two rooms?" you should know.
  • Keep Out of Order rooms truly out of order. Stay connected with Housekeeping and Engineering on room status and return dates, and make sure Opera reflects reality so rooms do not magically appear for sale before they are actually ready.
  • Own the VIP experience. Ensure VIP reservations are completely set up, requests are communicated, and Housekeeping and Engineering know exactly what is expected before the guest arrives.
  • Make upgrades happen. Coordinate premium room assignments, upgrades, and special accommodations while keeping an eye on both guest satisfaction and revenue.
  • Be a service-recovery radar. Partner with the Lobby Ambassador, Housekeeping, and MRKT to spot opportunities to turn a potential "meh" experience into a memorable one.
  • Recognize our regulars. Identify repeat guests and loyalty members and make sure they receive the recognition they have earned whenever possible.
  • Chase the upsell. Review Canary upsell requests daily, maximize approved opportunities, and make sure we actually capture the revenue when a guest says, "Yes, please."
  • Coordinate with Housekeeping. Stay on top of room availability, early arrivals, late departures, and everything in between. Timing is everything.
  • Solve discrepancies. Monitor room discrepancies and work with the appropriate departments to figure out what is really happening-not what Opera thinks is happening.
  • Keep watching the board. Room inventory changes throughout the day, so make strategic adjustments as occupancy, arrivals, departures, groups, and guest needs evolve.
  • Plan the building. Proactively coordinate room orders and inventory strategy so we avoid overselling while still giving our teams the opportunity to deep clean rooms and complete preventative maintenance.
  • Keep the paperwork honest. Make sure group, catering, and room block resumes match what is actually in Opera. If the documents disagree, somebody is eventually going to have a bad day.
  • Be the group-arrival quarterback. Coordinate with Conference Services and the Group Rooms Coordinator to make large group arrivals and departures feel seamless-even when there are hundreds of moving pieces.
  • Own the oversell plan. Notify Reservations of major oversells and develop a resolution plan. Always consult the FOMs and make sure the plan is executed accurately. Hope is not an inventory strategy.
  • Handle financial transactions. Process payments and deposits and reconcile daily cash and credit transactions accurately.
  • Keep the records clean. Maintain accurate guest account records, reports, and documentation.
  • Follow the rules. Adhere to hotel policies, procedures, security protocols, and all applicable standards.

Qualifications
What You Bring to the Party
  • High school diploma or equivalent required.
  • Previous hospitality or customer service experience preferred.
  • Strong communication and interpersonal skills-you will talk to a lot of people.
  • The ability to anticipate problems before they become emergencies.
  • A talent for juggling multiple priorities in a fast-paced, high-volume hotel environment.
  • Excellent organization and follow-through. "I forgot" is not a room assignment strategy.
  • The ability to remain calm when the inventory, the groups, the guests, and the calendar all decide to have opinions at the same time.
  • Ability to maintain confidentiality regarding guest, group, and hotel information.
  • Basic computer skills and comfort learning hotel technology. Opera experience is a definite plus.
  • Strong multitasking and prioritization skills.
  • A professional appearance and demeanor.
  • Flexibility to work evenings, weekends, holidays, and the occasional day when the hotel decides to get particularly creative.
Physical Demands & Work Environment
This position requires the ability to stand for extended periods, including up to 8 hours or more; perform repetitive motions such as typing and reaching; frequently use computers and telephones; and occasionally lift or handle luggage, supplies, or other items weighing up to 25 pounds.
The work takes place primarily in a busy hotel lobby environment with frequent guest interaction, competing priorities, occasional high noise levels, and very little chance that everyone will need something from you at the same time.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.
The Fine Print
This job description is not intended to be all-inclusive. Employees may perform other related duties as required to meet the ongoing needs of the organization. The employer reserves the right to modify or change the duties or essential functions of the job at any time.
We are an Equal Opportunity Employer and encourage applications from all qualified individuals.
Bottom line?
If you love solving puzzles, protecting revenue, obsessing over details, making guests feel special, and knowing what is happening with every room before anyone else does, this might be your kind of job.
If you are looking for a quiet desk job where nothing ever changes, this is probably not it.

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