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Rooms Controller Jobs (NOW HIRING)

Rooms Controller SUMMARY The primary responsibilities of the Rooms Controller is to pre-register all hotel guests to ensure a smooth arrival. ESSENTIAL FUNCTIONS * Pre-register reservations in Opera ...

Rooms Controller

Nashville, TN ยท On-site

$18/hr

The Rooms Controller plays a critical role in ensuring efficient room allocation, smooth guest arrivals, and accurate reservation management. By collaborating closely with the Front Office team, this ...

Rooms Controller SUMMARY The primary responsibilities of the Rooms Controller is to pre-register all hotel guests to ensure a smooth arrival. ESSENTIAL FUNCTIONS * Pre-register reservations in Opera ...

As a Rooms Controller, you'll play a vital role in coordinating and optimizing room assignments, ensuring smooth operations, and maximizing guest satisfaction. With your high energy, enthusiasm, and ...

As a Rooms Controller, you'll play a vital role in coordinating and optimizing room assignments, ensuring smooth operations, and maximizing guest satisfaction. With your high energy, enthusiasm, and ...

As a Rooms Controller, you'll play a vital role in coordinating and optimizing room assignments, ensuring smooth operations, and maximizing guest satisfaction. With your high energy, enthusiasm, and ...

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Rooms Controller information

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$55K

$119.5K

$175.5K

How much do rooms controller jobs pay per year?

As of Jun 7, 2026, the average yearly pay for rooms controller in the United States is $119,497.00, according to ZipRecruiter salary data. Most workers in this role earn between $97,000.00 and $138,500.00 per year, depending on experience, location, and employer.

What is the difference between Rooms Controller vs Front Desk Agent?

AspectRooms ControllerFront Desk Agent
CredentialsHospitality or hotel management certification, relevant experienceCustomer service training, hospitality certification often preferred
Work EnvironmentHotel operations, reservations, room allocationFront desk, guest check-in/out, customer service
Employer & IndustryHotels, resorts, hospitality industryHotels, motels, hospitality industry

While both roles are integral to hotel operations, a Rooms Controller primarily manages reservations and room allocations, focusing on operational efficiency. A Front Desk Agent handles guest check-ins, check-outs, and customer service. Understanding these differences helps in choosing the right career path or job search focus within the hospitality industry.

What are Rooms Controllers?

Rooms Controllers are hospitality professionals who manage and coordinate hotel room assignments to maximize occupancy and guest satisfaction. They work closely with the front desk, housekeeping, and reservations departments to ensure that guests are assigned rooms that meet their preferences and requirements. Rooms Controllers also handle special requests, resolve room conflicts, and may assist with inventory management. Their role is crucial in optimizing room usage, handling VIP reservations, and ensuring a smooth check-in and check-out process for guests.

What are some common challenges faced by Rooms Controllers and how can they be effectively managed?

Rooms Controllers often face the challenge of balancing guest preferences, overbooking situations, and last-minute changes while ensuring optimal room occupancy. Effective communication with the front desk, housekeeping, and reservations teams is crucial to manage these situations smoothly. Utilizing property management systems and staying organized can help anticipate busy periods and reduce errors. Proactively addressing potential conflicts and remaining adaptable are key to excelling in this role.

What are the key skills and qualifications needed to thrive as a Rooms Controller, and why are they important?

To thrive as a Rooms Controller, you need strong organizational skills, attention to detail, and experience in hospitality management, typically supported by a hospitality-related degree or relevant work experience. Familiarity with property management systems (PMS) like Opera or Maestro and reservation platforms is essential. Excellent communication, problem-solving abilities, and the capacity to multitask help you stand out in this position. These skills ensure efficient room allocation, guest satisfaction, and smooth hotel operations.
What cities are hiring for Rooms Controller jobs? Cities with the most Rooms Controller job openings:
What are the most commonly searched types of Rooms Controller jobs? The most popular types of Rooms Controller jobs are:
What states have the most Rooms Controller jobs? States with the most job openings for Rooms Controller jobs include:
Infographic showing various Rooms Controller job openings in the United States as of May 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 100% In-person job distribution, with an average salary of $119,497 per year, or $57.5 per hour.
Rooms Controller

Rooms Controller

Montage International

Big Sky, MT โ€ข On-site

Full-time

Posted 2 hours ago


Job description

Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
If you are an internal applicant, please log into Workday and apply for your application to be considered.
Please Click Here to apply internally.
Rooms Controller
SUMMARY
The primary responsibilities of the Rooms Controller is to pre-register all hotel guests to ensure a smooth arrival.
ESSENTIAL FUNCTIONS
  • Pre-register reservations in Opera and create welcome packets prior to guest arrival
  • Monitor rooms' inventory and ensure proper room allocation to maximize potential revenue
  • Answer incoming phone calls, handle guest requests and room moves
  • Assign rooms at least seven days in advance.
  • Work closely with the Housekeeping and Guest Reception teams to ensure all rooms are prepared adequately and in a timely manner, as well as by the guaranteed check-in time.
  • They will ensure that all group welcome materials are distributed accordingly.
  • In addition, this position may be required to perform a combination of the following supportive functions, as deemed necessary by upper level management: create reservations for guests who are at the desk or who call in after hours
  • Assist the guest reception desk with guest check-ins
  • Process third party billing requests
  • Assist Concierge and Guest Services teams as needed.

QUALIFICATIONS
  • High school or equivalent education required; Bachelor's degree preferred
  • Previous customer service or luxury hotel experience required
  • Requires strong English language communication skills, both verbal and written
  • Must possess intermediate computer skills
  • Individual must have the ability to solve problems and make rational decisions
  • Knowledge of resort operations, its services, and facilities

PHYSICAL REQUIREMENTS
Position requires grasping, writing, standing, sitting, walking, stooping, bending, climbing, communication abilities, and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors, and colleagues. Individual must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task. Must have the finger dexterity to be able to operate office equipment such as computers, printers, touch tone phones, and fax machines.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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About Montage International

Sourced by ZipRecruiter

Montage International, based in Irvine, CA, US, operates within the hospitality industry. The company's portfolio includes highly luxurious resorts, hotels, residences, and golf courses, which are categorized under four distinctive brands: Montage Hotels & Resorts, Pendry Hotels & Resorts, Montage Residences and Pendry Residences. Established in 2002 by Alan Fuerstman, the company's goal is to transform traditional hospitality into something more immersive by integrating arts, culture, and fashion in their high-end properties. The company's mission is driven by the core values of social responsibility, humility, respect, integrity, and introspection -- hallmarks of the hospitality experience they aim to provide.

Industry

Traveler accommodation

Company size

1,001 - 5,000 Employees

Headquarters location

Irvine, CA, US

Year founded

2002

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