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Rooms Controller Jobs (NOW HIRING)

Montage International

Rooms Controller

Laguna Beach, CA · On-site

$26/hr

Rooms Controller SUMMARY The primary responsibilities of the Rooms Controller is to pre-register all hotel guests to ensure a smooth arrival. ESSENTIAL FUNCTIONS * Pre-register reservations in Opera ...

Montage International

Rooms Controller

Laguna Beach, CA · On-site

$26/hr

Rooms Controller SUMMARY The primary responsibilities of the Rooms Controller is to pre-register all hotel guests to ensure a smooth arrival. ESSENTIAL FUNCTIONS * Pre-register reservations in Opera ...

HM Alpha Hotels & Resorts

Rooms Controller

Nashville, TN · On-site

$18/hr

Rooms Controller Division: Grand Hyatt Nashville Description: The Rooms Controller plays a critical role in ensuring efficient room allocation, smooth guest arrivals, and accurate reservation ...

New

Montage International

Rooms Controller

Healdsburg, CA · On-site

$31.26/hr

Rooms Controller SUMMARY The primary responsibilities of the Rooms Controller is to pre-register all hotel guests to ensure a smooth arrival. ESSENTIAL FUNCTIONS * Pre-register reservations in Opera ...

Montage International

Rooms Controller

Healdsburg, CA · On-site

$31.26/hr

Rooms Controller SUMMARY The primary responsibilities of the Rooms Controller is to pre-register all hotel guests to ensure a smooth arrival. ESSENTIAL FUNCTIONS * Pre-register reservations in Opera ...

Travel + Leisure Co.

Rooms Controller

Williamsburg, VA · On-site

$23/hr

Rooms Controller * Williamsburg, Virginia, United States * Guest Services * Full Time Add to favorites View favorites We Put the World on Vacation Travel + Leisure Co. is the worlds leading vacation ...

Montage Hotels & Resorts

Rooms Controller

Healdsburg, CA · On-site

$31.26/hr

Rooms Controller SUMMARY The primary responsibilities of the Rooms Controller is to pre-register all hotel guests to ensure a smooth arrival. ESSENTIAL FUNCTIONS * Pre-register reservations in Opera ...

CoralTree Hospitality

Rooms Controller

San Diego, CA · On-site

$24/hr

Rooms Controller The Rooms Controller is the behind-the-scenes strategist making sure the right guest is in the right room at the right time--while protecting inventory, maximizing revenue, keeping ...

New

Town and Country San Diego

Rooms Controller

San Diego, CA · On-site

$24/hr

Rooms Controller The Rooms Controller is the behind-the-scenes strategist making sure the right guest is in the right room at the right time--while protecting inventory, maximizing revenue, keeping ...

New

Town & Country Resort

Rooms Controller

San Diego, CA · On-site

$24/hr

The Rooms Controller is the behind-the-scenes strategist making sure the right guest is in the right room at the right time-while protecting inventory, maximizing revenue, keeping Operations happy ...

New

CoralTree Hospitality

Rooms Controller

San Diego, CA · On-site

$24/hr

The Rooms Controller is the behind-the-scenes strategist making sure the right guest is in the right room at the right time--while protecting inventory, maximizing revenue, keeping Operations happy ...

New

Town & Country Resort

Rooms Controller

San Diego, CA · On-site

$24/hr

The Rooms Controller is the behind-the-scenes strategist making sure the right guest is in the right room at the right time-while protecting inventory, maximizing revenue, keeping Operations happy ...

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Rooms Controller information

See salary details

$55K

$119.5K

$175.5K

How much do rooms controller jobs pay per year?

As of Aug 16, 2026, the average yearly pay for rooms controller in the United States is $119,497.00, according to ZipRecruiter salary data. Most workers in this role earn between $97,000.00 and $138,500.00 per year, depending on experience, location, and employer.

What is the difference between Rooms Controller vs Front Desk Agent?

AspectRooms ControllerFront Desk Agent
CredentialsHospitality or hotel management certification, relevant experienceCustomer service training, hospitality certification often preferred
Work EnvironmentHotel operations, reservations, room allocationFront desk, guest check-in/out, customer service
Employer & IndustryHotels, resorts, hospitality industryHotels, motels, hospitality industry

While both roles are integral to hotel operations, a Rooms Controller primarily manages reservations and room allocations, focusing on operational efficiency. A Front Desk Agent handles guest check-ins, check-outs, and customer service. Understanding these differences helps in choosing the right career path or job search focus within the hospitality industry.

What is a rooms controller?

Rooms Controllers are hospitality professionals who manage and coordinate hotel room assignments to maximize occupancy and guest satisfaction. They work closely with the front desk, housekeeping, and reservations departments to ensure that guests are assigned rooms that meet their preferences and requirements. Rooms Controllers also handle special requests, resolve room conflicts, and may assist with inventory management. Their role is crucial in optimizing room usage, handling VIP reservations, and ensuring a smooth check-in and check-out process for guests.

What are common challenges faced by rooms controllers and how can they be managed?

Rooms Controllers often face the challenge of balancing guest preferences, overbooking situations, and last-minute changes while ensuring optimal room occupancy. Effective communication with the front desk, housekeeping, and reservations teams is crucial to manage these situations smoothly. Utilizing property management systems and staying organized can help anticipate busy periods and reduce errors. Proactively addressing potential conflicts and remaining adaptable are key to excelling in this role.

What skills and qualifications are needed to thrive as a rooms controller?

To thrive as a Rooms Controller, you need strong organizational skills, attention to detail, and experience in hospitality management, typically supported by a hospitality-related degree or relevant work experience. Familiarity with property management systems (PMS) like Opera or Maestro and reservation platforms is essential. Excellent communication, problem-solving abilities, and the capacity to multitask help you stand out in this position. These skills ensure efficient room allocation, guest satisfaction, and smooth hotel operations.
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What cities are hiring for Rooms Controller jobs?

Cities with the most Rooms Controller job openings:

What are the most commonly searched types of Rooms Controller jobs?

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What states have the most Rooms Controller jobs?

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Rooms Controller jobs near you
Infographic showing various Rooms Controller job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 100% Physical job distribution, with an average salary of $119,497 per year, or $57.5 per hour.

Rooms Controller

Montage Hotels & Resorts

Laguna Beach, CA

$26/hr

Full-time

Posted 5 days ago

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

If you are an internal applicant, please log into Workday and apply for your application to be considered.

Please Click Here to apply internally.

Rooms Controller

SUMMARY

The primary responsibilities of the Rooms Controller is to pre-register all hotel guests to ensure a smooth arrival.

ESSENTIAL FUNCTIONS

  • Pre-register reservations in Opera and create welcome packets prior to guest arrival
  • Monitor rooms' inventory and ensure proper room allocation to maximize potential revenue
  • Answer incoming phone calls, handle guest requests and room moves
  • Assign rooms at least seven days in advance.
  • Work closely with the Housekeeping and Guest Reception teams to ensure all rooms are prepared adequately and in a timely manner, as well as by the guaranteed check-in time.
  • They will ensure that all group welcome materials are distributed accordingly.
  • In addition, this position may be required to perform a combination of the following supportive functions, as deemed necessary by upper level management: create reservations for guests who are at the desk or who call in after hours
  • Assist the guest reception desk with guest check-ins
  • Process third party billing requests
  • Assist Concierge and Guest Services teams as needed.

QUALIFICATIONS

  • High school or equivalent education required; Bachelor's degree preferred
  • Previous customer service or luxury hotel experience required
  • Requires strong English language communication skills, both verbal and written
  • Must possess intermediate computer skills
  • Individual must have the ability to solve problems and make rational decisions
  • Knowledge of resort operations, its services, and facilities

PHYSICAL REQUIREMENTS

Position requires grasping, writing, standing, sitting, walking, stooping, bending, climbing, communication abilities, and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors, and colleagues. Individual must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task. Must have the finger dexterity to be able to operate office equipment such as computers, printers, touch tone phones, and fax machines.

The pay scale for Rooms Controller is $26.00.

The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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