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Rma Manager Jobs in Raleigh, NC (NOW HIRING)

Xylem

RMA Technician

Morrisville, NC

What your day will look like as an RMA Technician The RMA Technician will be responsible for ... Strong organizational skills with the ability to manage multiple priorities * Ability to work ...

Xylem

RMA Technician

Durham, NC

What your day will look like as an RMA Technician The RMA Technician will be responsible for ... Strong organizational skills with the ability to manage multiple priorities * Ability to work ...

Novant Health

Certified Medical Assistant

Wake Forest, NC · On-site

$14.50 - $18.75/hr

Maintain accurate patient records and manage medical documentation efficiently. * Foster a safe ... Valid Certified Medical Assistant certification (CMA, RMA, or equivalent). * High school diploma or ...

LWC, Inc.

Security Operations L2 Support

Durham, NC · On-site

RMA, TAC, patch upgrade) * Symantec End Point protection management. • Resolve incidents provided by the Symantec SaaS SOC up to an L2 experience level • Using the Symantec SOC portal for ...

LWC, Inc.

Security Operations L2 Support

Durham, NC

RMA, TAC, patch upgrade) * Symantec End Point protection management. Resolve incidents provided by the Symantec SaaS SOC up to an L2 experience level Using the Symantec SOC portal for analyzing the ...

Truist

CLU Portfolio Manager III

Raleigh, NC

Builds effective relationships with Risk Management and client managers. LOCATION: **Truist in ... 2. RMA - Credit Risk Certification 3. Demonstrated proficiency in commercial lending systems ...

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Rma Manager information

See Raleigh, NC salary details

$23.2K

$64.3K

$108.3K

How much do rma manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for rma manager in Raleigh, NC is $64,288.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,529.00 and $82,159.00 per year, depending on experience, location, and employer.

What does an RMA Manager do?

An RMA (Return Merchandise Authorization) Manager oversees the return and warranty process for defective or unwanted products. They ensure compliance with company policies, coordinate with customers and suppliers, and track returned items for repair, replacement, or refund. The role involves managing inventory, analyzing return trends, and improving processes to enhance customer satisfaction. Effective communication and problem-solving skills are essential for handling disputes and streamlining returns efficiently.

What are some common challenges faced by an RMA Manager and how are they addressed?

As an RMA Manager, you’ll often encounter challenges such as balancing customer satisfaction with cost-effective solutions, managing high volumes of returns, and streamlining communication between departments like sales, technical support, and logistics. Addressing these challenges typically involves creating clear return policies, leveraging robust software platforms for tracking, and fostering a culture of collaboration across teams. Strong analytical and process improvement skills also help identify trends and implement solutions that reduce return rates. By proactively addressing these challenges, you contribute to both customer loyalty and overall operational efficiency.

What are the key skills and qualifications needed to thrive in the Rma Manager position, and why are they important?

To excel as an RMA (Return Merchandise Authorization) Manager, you need expertise in reverse logistics, inventory management, and strong analytical abilities, usually supported by a background in supply chain or operations. Familiarity with ERP systems, RMA processing platforms, and data analysis tools is commonly required, along with relevant certifications like Six Sigma or APICS being advantageous. Exceptional problem-solving, communication, and leadership skills help manage cross-functional teams and resolve customer returns efficiently. These skills ensure efficient handling of defective products, cost control, and a positive customer experience, all vital to the role's success.

What are the most commonly searched types of Rma jobs in Raleigh, NC? The most popular types of Rma jobs in Raleigh, NC are:
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Rma Manager jobs near you

RMA Technician

Xylem

Morrisville, NC

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

Xylem rating

7.3

Company rating: 7.3 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

299th of 516 rated manufacturers

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Sensus, a Xylem brand, is looking for an RMA Technician to support product testing, troubleshooting, and failure analysis for returned equipment at our Morrisville, NC location. This role works closely with customers and internal teams to diagnose product issues, document findings, and assist with repair evaluations and reporting.

What your day will look like as an RMA Technician
The RMA Technician will be responsible for testing, diagnosing, and evaluating returned products using standard engineering and troubleshooting techniques. This position includes hands-on hardware testing, failure analysis, repair support, and detailed reporting of findings. The ideal candidate is detail-oriented, highly organized, and comfortable working with electronic testing equipment and technical documentation.

This position primarily works standard day shift hours in an office and lab environment with a regular 40-hour work week.

Benefits for RMA Technicians

  • Health, Dental, and Vision insurance available on your 1st day of employment

  • Generous retirement savings plan

  • Generous PTO package and paid holidays

  • Career progression and development plans

  • Company wellness, rewards and recognition, and employee discount programs

Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits package. If you believe that we would be the right fit for you, please apply today.

Position Requirements for RMA Technicians

  • Associate degree in Electrical Engineering Technology or related field preferred

  • High School diploma with military electronics/avionics training or related experience considered

  • Strong mechanical and electrical aptitude

  • Experience troubleshooting and testing electronic equipment preferred

  • Ability to use electrical testing equipment such as multimeters and oscilloscopes

  • Experience with Microsoft Office applications

  • Ability to read technical drawings, schematics, and assembly documentation preferred

  • Strong organizational skills with the ability to manage multiple priorities

  • Ability to work independently and in a collaborative team environment

  • Hand soldering experience or IPC/JEDEC certification is a plus

  • Ability to sit, stand, bend, and move throughout the facility as needed

  • Ability to work safely in an office and lab environment

Job postings will include a wide salary range, with each role's pay falling within that range. Actual starting salary is based on factors such as skills, experience, location, and market conditions.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

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