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Reverse Logistics Jobs (NOW HIRING)

Shein

Senior Logistics Specialist I

Bellevue, WA · On-site

$80K - $93K/yr

Oversee reverse logistics operations, ensuring cost-effective and efficient returns processing. Identify opportunities to improve reverse flow visibility, reduce waste, and enhance service levels.

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How much do reverse logistics jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for reverse logistics in the United States is $38.14, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $51.44 per hour, depending on experience, location, and employer.

What is a Reverse Logistics job?

A Reverse Logistics job involves managing the return flow of goods from customers back to the company for reuse, recycling, refurbishment, or disposal. Professionals in this role optimize processes to reduce costs, minimize waste, and improve sustainability. They coordinate returns, handle warranty claims, and ensure compliance with environmental regulations. This role is crucial in industries like retail, manufacturing, and e-commerce, where product returns and recycling are common.

What career paths exist in reverse logistics?

Career paths in reverse logistics include roles such as reverse logistics coordinator, returns analyst, supply chain manager, and warehouse supervisor. These positions often require knowledge of inventory management, logistics software, and process optimization, with opportunities for advancement into supply chain management or operations leadership.

What are the key skills and qualifications needed to thrive in the Reverse Logistics position, and why are they important?

To thrive in Reverse Logistics, you need strong analytical skills, knowledge of supply chain management, and experience with inventory control or returns processing. Familiarity with warehouse management systems (WMS), ERP tools, and certifications such as APICS or Six Sigma are often valuable. Excellent problem-solving, communication, and organizational skills help you manage complex return flows and coordinate between departments. These abilities are crucial for reducing costs, maximizing asset recovery, and ensuring efficient operations within the supply chain.

What are some typical challenges faced in a Reverse Logistics role?

Professionals in Reverse Logistics often encounter challenges such as managing unpredictable return volumes, ensuring accurate processing of returned goods, and minimizing the associated costs. Working with multiple departments—such as customer service, warehouse, and transportation—requires strong coordination and an ability to quickly adapt to shifting priorities. Additionally, tracking inventory and ensuring compliance with environmental regulations can add layers of complexity to the role. Overcoming these challenges not only supports business sustainability but also enhances overall customer satisfaction.

What companies use reverse logistics?

Many companies across industries utilize reverse logistics to manage product returns, recycling, and disposal. Retailers, electronics manufacturers, and e-commerce businesses often have dedicated reverse logistics teams to handle returned goods efficiently and reduce waste. These companies typically employ logistics management skills and may use specialized software to optimize reverse supply chain processes.

What is the highest paying position in logistics?

In logistics, the highest paying positions are typically supply chain directors, logistics directors, or vice presidents of supply chain management, who oversee large teams and strategic operations. These roles often require extensive experience, advanced degrees, and strong leadership skills, with salaries reflecting their seniority and responsibility.

What does reverse logistics do?

Reverse logistics involves managing the process of returning, recycling, or disposing of products and materials after sale or use. It includes activities such as product returns, warranty repairs, and waste management, often requiring coordination with transportation, warehousing, and inventory systems. Professionals in this field optimize these processes to reduce costs and environmental impact.
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Reverse Logistics jobs near you
Infographic showing various Reverse Logistics job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $79,333 per year, or $38.1 per hour.
Reverse Logistics Support Specialist

Reverse Logistics Support Specialist

Verifone

Clearwater, FL • On-site

Full-time

Posted 29 days ago

Job description

Why Verifone
For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.
Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it's developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.
Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located.
What's Exciting About the Role
As a Reverse Logistics Support Specialist at Verifone, you'll be the go-to resource for customers navigating the repair and return process for their Verifone devices. You'll manage inbound requests through email and work queues, track repair status across our vendor network, and deliver clear, timely updates that keep our customers informed and confident. This is a great opportunity to build deep knowledge of Verifone's products, repair operations, and logistics processes, and to grow within a global payments company!
Skills and Experience We Desire
  • Monitor and manage inbound customer repair requests via email and work queues, ensuring timely and accurate responses.
  • Track repair order status through internal systems and third-party vendor portals; provide proactive updates to customers.
  • Research and resolve customer inquiries related to repair timelines, return authorizations (RMAs), shipment status, and billing discrepancies.
  • Coordinate with repair vendors, logistics teams, and internal stakeholders to gather information and resolve open issues.
  • Escalate complex or unresolved issues to the appropriate team members while keeping the customer informed throughout.
  • Maintain accurate records of all customer interactions, case notes, and resolutions in the ticketing system.
  • Pull and review basic reports to identify trends, open cases, or aging requests that need attention.
  • Support continuous improvement efforts by flagging recurring issues and sharing feedback with the team.
  • Assist with invoice review and discrepancy resolution for repair and reverse logistics transactions as needed.
  • Create and process Return Merchandise Authorizations (RMAs) on behalf of customers, ensuring accurate entry and proper routing through the repair workflow.
  • Support special projects and initiatives as assigned, including process improvements, system transitions, or customer-specific repair programs.
  • Identify and resolve data accuracy issues within repair and logistics systems that may impact order processing, reporting, or customer communications.
  • Participate in customer-facing calls to provide repair status updates, explain repair processes, and help address customer feedback while partnering with operations management to develop and communicate resolution plans as needed.
Qualifications
  • 3 years of experience in a customer service, operations support, or administrative role, preferably in a logistics, repair, or technology environment.
  • Strong written communication skills; comfortable handling high-volume email correspondence professionally and clearly.
  • Organized and detail-oriented with the ability to manage multiple open cases simultaneously.
  • Comfortable working in systems and tools - experience with ticketing platforms, CRM, or ERP systems a plus.
  • Basic proficiency in Microsoft Excel or Google Sheets for tracking and reporting.
  • Self-motivated and able to work independently within a defined process.
  • Positive, customer-first mindset with a steady, professional communication style.
  • Fluent in English (written and spoken).
Our commitment
Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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