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How much do reverse logistics jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for reverse logistics in the United States is $38.14, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $51.44 per hour, depending on experience, location, and employer.

What is reverse logistics?

A Reverse Logistics job involves managing the return flow of goods from customers back to the company for reuse, recycling, refurbishment, or disposal. Professionals in this role optimize processes to reduce costs, minimize waste, and improve sustainability. They coordinate returns, handle warranty claims, and ensure compliance with environmental regulations. This role is crucial in industries like retail, manufacturing, and e-commerce, where product returns and recycling are common.

What career paths exist in reverse logistics?

Career paths in reverse logistics include roles such as reverse logistics coordinator, returns analyst, supply chain manager, and warehouse supervisor. These positions often require knowledge of inventory management, logistics software, and process optimization, with opportunities for advancement into supply chain management or operations leadership.

What are the key skills and qualifications needed to thrive in a reverse logistics position?

To thrive in Reverse Logistics, you need strong analytical skills, knowledge of supply chain management, and experience with inventory control or returns processing. Familiarity with warehouse management systems (WMS), ERP tools, and certifications such as APICS or Six Sigma are often valuable. Excellent problem-solving, communication, and organizational skills help you manage complex return flows and coordinate between departments. These abilities are crucial for reducing costs, maximizing asset recovery, and ensuring efficient operations within the supply chain.

What are some typical challenges faced in a reverse logistics role?

Professionals in Reverse Logistics often encounter challenges such as managing unpredictable return volumes, ensuring accurate processing of returned goods, and minimizing the associated costs. Working with multiple departments—such as customer service, warehouse, and transportation—requires strong coordination and an ability to quickly adapt to shifting priorities. Additionally, tracking inventory and ensuring compliance with environmental regulations can add layers of complexity to the role. Overcoming these challenges not only supports business sustainability but also enhances overall customer satisfaction.

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Reverse Logistics jobs near you
Infographic showing various Reverse Logistics job openings in the United States as of August 2026, with employment types broken down into 66% Full Time, 30% Part Time, and 4% Contract. Highlights an 70% Physical, 1% Hybrid, and 29% Remote job distribution, with an average salary of $79,333 per year, or $38.1 per hour.

Reverse Logistics / Sr. RMA Specialist

Rently

Camarillo, CA • On-site

$25 - $29/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Job Type
Full-time
Description
The Reverse Logistics / Sr RMA Specialist is responsible for managing product RMAs, returns, and exchanges. This role ensures efficient processing of returned merchandise and timely communication to the appropriate departments. The position will focus on return trends, process accuracy, opportunities for improvement and maintaining compliance with Rently policy. This role is also responsible for providing weekly, monthly, and quarterly reports and presentations.
This is a senior individual-contributor role for someone who can work independently, challenge existing processes, and drive the reverse logistics function forward rather than simply run it. The current RMA process is functional; this role is charged with elevating it - deeper data and trend analysis, stronger cross-team policy adherence, proactive client education, and converting manual reporting into automated workflows.
Requirements
RMA Processing
  • Own the end-to-end RMA process - intake, authorization, inspection coordination, and disposition decisioning (repair, scrap, or vendor return) - with full independent authority.
  • Compile complete documentation for vendor claims and chargebacks (US distributors and overseas manufacturers) and hand off to Accounting for negotiation and recovery.
  • Build and maintain a structured data collection framework for returns - reason codes, root-cause classification, and SKU/vendor/client tagging.
  • Conduct ongoing trend analysis on return volume, rate, and root cause by SKU, vendor, and client; surface systemic issues to the Inventory Control Manager and Director of Logistics with recommended actions.
  • Partner with Sales, Customer Support, and Fulfillment to drive consistent RMA policy adherence; identify and help close policy gaps or inconsistent enforcement across teams.
  • Develop client-facing education and communication to reduce avoidable or policy-violating returns (return windows, condition requirements, restocking fees, etc.).
  • Lead the conversion of manual RMA reports and tasks into automated workflows and dashboards (NetSuite saved searches, Salesforce reporting, or similar), partnering with IT/systems resources as needed.
  • Maintain and evolve RMA SOPs and documentation as processes are improved.
  • Act as the primary point of contact go-to resource for internal stakeholders, cross-functional partners, and clients on reverse logistics status, questions, and escalations.
  • Present findings and improvement recommendations to leadership on a regular cadence.
  • Process all returns such as; RMAs, Returns, Exchanges, and Blind Returns, using ERP system
  • Communicate all findings to the appropriate departments and personnel
  • Identify and communicate any return trends
  • General understanding of testing and / or pairing Rently products
  • Review and verify warranty information according to company policies

Data Integrity
  • Responsible for overseeing all return logs for accuracy and completeness
  • Report return data on a weekly and monthly basis
  • Present a slide presentation every quarter, focusing on returns and product failures
  • Lead monthly RMA workshop meetings

Process Improvement & Operations
  • Identify roadblocks, inefficiencies, and improvement opportunities in Return processes
  • Develop or modify standard operating procedures (SOPs) as needed
  • Drive improvements in return efficiency and space utilization

Equipment, Facilities & Safety
  • Check, maintain, and operate equipment in accordance with maintenance and safety guidelines
  • Comply with all company policies, procedures, and safety rules

Success Metrics / KPIs
  • Return accuracy and reduction in blind returns
  • Timely and accurate RMA processing
  • ERP date integrity and audit readiness
  • Process improvements to increase efficiency, reduce errors, adds to a positive client experience

Skills and Qualifications
  • 3+ years of experience in RMA processing
  • Demonstrated success building or improving cross-functional processes and driving policy adoption without formal authority over other teams.
  • MRP/ERP experience required (NetSuite ERP and Salesforce CRM preferred)
  • Proficiency with Google Workspace or Microsoft Office (e.g., VLOOKUPs)
  • Strong analytical, problem-solving, and organizational skills
  • Ability to work collaboratively in a fast-paced, deadline-driven environment
  • Comfortable challenging existing processes and independently proposing and implementing changes.
  • Proficiency in English (reading, writing, and verbal communication)
  • High School Diploma or GED required
  • Associate's degree or equivalent related certification preferred

Work Environment & Physical Requirements
  • This position operates in a warehouse environment and may require the use of personal protective equipment (PPE)
  • May be exposed to extreme temperatures depending on season and weather

For applicants located in California, the hourly range for this full-time role is expected to be $25-$29 per hour. This range is a reflection of base salary only, not of a total compensation package. Please note Rently reserves the right to pay more or less than the posted range, depending on the candidate's experience and qualifications, and that the expected salary range may be different for candidates located outside of California.
Full-Time Employee Benefits:
75% monthly medical, dental, vision, disability, and life insurance premium coverage via Anthem Blue Cross with 2 HMO options (where available) and 2 PPO options. FSA, STD, LTD, and other voluntary plans available. Coverage extends to employee, spouse, registered domestic partner, and dependent children.
401k with 3% Rently match
Paid time off
Sick time off
Partial gym membership reimbursement
Partial pet insurance reimbursement
Career growth opportunities
Professional development opportunities
Work related travel opportunities (dependent on role)
Company gatherings & team events
And more!
Rently is an ISO 27001 and PIMS 27701 Certified Organization
By applying to this role, you confirm you are legally authorized to work in the United States. Rently US does not provide sponsorship.
Salary Description
$25-$29 an hour

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