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Company Overview : Dozee Health AI is the pioneer in Contactless Remote Patient Monitoring (RPM), proven to drive transformation at scale. Headquartered in Bengaluru, India, Dozee has emerged as India's no. 1 RPM Company. We are seeking visionary individuals to help us in this very exciting journey. As a part of our dynamic team, you'll have the opportunity to collaborate with top healthcare providers in the country, applying AI-powered RPM solutions to tackle some of the most pressing challenges in healthcare - enhancing staff efficiency, improving patient outcomes, and pioneering the next generation of care models
Role Overview
The COO, US is the senior-most operator in the US business and owns the P&L end-to-end. Reporting to the Global CEO, this role is equal parts execution and leadership - building the SOPs, systems, cadence, and team that convert early SNF traction into a scaled, repeatable commercial engine.
This is a player-coach seat, not a traditional Fortune 500 COO role. You will be in the weeds of a SNF deployment one day, closing a multi-facility chain deal the next, and building a repeatable go-to-market the week after. Ideal for someone who wants to build an institution - not inherit one.
Responsibilities
P&L and Business Performance

• Own US revenue, gross margin, contribution margin, and EBITDA against the Annual Operating Plan.
• Build forecast discipline, monthly operating reviews, and a culture of hitting commitments.
• Own unit economics: customer CAC and LTV, deployment cost, per-facility margin, payback period.

Commercial Engine (Sales + Revenue Operations)

• Partner with the Head of Sales to scale enterprise SNF chain deals and regional expansion.
• Build the pricing, contracting, RFP response, and revenue realization motion for the US market.
• Drive pipeline accountability, quota design, territory planning, and commercial KPIs.

Operational and Clinical Excellence

• Ensure every SNF deployment meets clinical quality, nurse adoption, and SLA commitments.
• Institutionalize SOPs for installation, nurse training, clinical escalation, and customer success.
• Drive adoption metrics: alerts reviewed, percent of residents monitored, clinical actions taken, rehospitalization impact.

Team and Leadership

• Directly manage the Heads of Sales, Operations, Clinical Operations, and Revenue Operations.
• Hire, develop, and raise the bar on talent as the US business scales.
• Act as the voice of the US business in global leadership forums.

Cross-Geo Execution

• Partner daily with India-based Engineering, Product, Finance, HR, and Supply Chain teams.
• Translate US market realities into the global product roadmap.
• Run effective cross-time-zone execution with clean hand-offs and feedback loops.

Account Management Excellence

• Own post-sale customer relationships across all SNF accounts - from single-facility pilots to multi-site enterprise chains - ensuring high retention, expansion, and NPS.
• Build and institutionalize a structured account management playbook: QBRs, clinical outcome reviews, escalation protocols, and renewal cadence.
• Drive net revenue retention by identifying upsell and cross-sell opportunities within the existing customer base, including additional wards, modules, and adjacent use cases.
• Serve as the executive sponsor for strategic accounts, maintaining senior relationships with SNF administrators, Directors of Nursing, and corporate operations leads.
• Translate customer feedback and usage patterns into actionable insights for Product, Clinical, and Commercial teams to improve retention and product-market fit.

Compliance and Regulatory Affairs (US)

• Ensure Dozee's US operations - commercial, clinical, and data - remain fully compliant with applicable federal and state regulations, including HIPAA, CMS conditions of participation, and Medicare Part B RPM billing requirements.
• Partner with Legal and Finance to maintain compliant contracting, business associate agreements (BAAs), and billing practices across all SNF accounts.
• Stay current on evolving RPM reimbursement policy, CMS rule changes, and state-level telehealth and licensure requirements; translate regulatory developments into operational and commercial implications.
• Build internal compliance SOPs for data privacy, incident reporting, and clinical documentation to meet the standards of SNF accreditation bodies and payer audits.
• Liaise with external legal counsel, compliance advisors, and industry bodies to proactively manage regulatory risk as the US business scales.

Requirements

• Operator tenure: 12+ years in operator, commercial leadership, or general management roles in a B2B business, with at least one tour running a full P&L at the business unit, regional, or divisional level.
• Commercial chops: Deep fluency in revenue operations - forecasting, pipeline management, quota design, pricing, deal desk, and commercial KPIs.
• Multi-site deployment: Scaled a business where success depends on repeatable deployments across dozens or hundreds of customer sites - training frontline users, managing on-site rollout, driving adoption.
• Zero-to-one builder: Stood up SOPs, dashboards, and operating cadence from scratch in a scaling company. You have built an operating rhythm, not inherited it.
• Cross-geo stamina: Worked daily with teams in a 10+ hour time-zone split for 18+ months. India is our primary engineering and product hub - this is non-negotiable.
• Learning speed: Track record of adapting fast to new verticals, domains, and regulatory environments.

About Dozee (www.dozeehealth.ai)
Vision & Mission
Save Million lives with Health AI
Dozee is India's leading AI-Powered contactless Remote Patient Monitoring (RPM) and Early Warning System (EWS). A solution that continuously monitors patients and provides early warnings of clinical deterioration, enabling timely interventions and enhancing patient safety in hospitals, nursing facilities and patient homes. A "Made in India for the World" solution, Dozee has pioneered the world's first non-contact blood pressure monitoring system. Trusted by leading healthcare providers in India, the USA, and Africa, Dozee is transforming patient safety and care by enhancing outcomes and reducing costs.
Dozee is adopted by 300+ hospitals and monitors 16000+ beds across 4 countries. Dozee has monitored over 1 Mn Patients, Delivered 35000+ Life Saving Alerts and Saved 10 Mn+ Nursing Hours.
Videos
Science Behind Dozee : Ballistocardiography & Artificial Intelligence
100 Dozee deliver 144 life saving alerts and INR 2.7 Cr of saving - Sattva Study
Dozee saves life of a mother at home
Leading Healthcare Game changers work with Dozee
Introducing Dozee VS
Dozee Shravan - A clinical grade RPM service
Dozee in News:
Bloomberg - Oct 21, 2024
From AI Beds to Remote ICUs, Startups are plugging India's health Gaps
News18 - Oct 26, 2024
Now, You Can Remotely Monitor Your Loved Ones in Hospital With Bengaluru Start-Up's 'Shravan'
Analytics India Magazine - Oct 29, 2024
Dozee Harness AI for Personalised Patient Care
ET HealthWorld - Sep 16, 2024
We trust AI everyday - From Google Maps to Smartphones, So why not use it to enhance patient safety in healthcare?
BW healthcareworld - Oct 29, 2024
Dozee's AI-Powered System Predicts Patient Deterioration 16 Hours in Advance
- A tertiary care hospital study published in JMIR, validated Dozee's Early Warning System (EWS), showing it identified 97% of deteriorating patients, provided alerts ~19 hours in advance, and generated 5x fewer alerts, reducing alarm fatigue and improving patient outcomes.
- A study at King George Medical University, Lucknow, and published in Frontiers in Medical Technology demonstrated that Dozee's automation can potentially save 2.5 hours of nursing time per shift, improving workflow efficiency and allowing more focus on patient care.
- A study on remote patient monitoring in general wards published in Cureus found that 90%+ of healthcare providers reported improved care and patient safety, 74% of patients felt safer, and there was a 43% increase in time for direct patient care.
- Research by Sattva, an independent consulting firm, demonstrates Dozee's substantial impact: for every 100 Dozee-connected beds, it can save approximately 144 lives, reduce nurses' time for vital checks by 80%, and decrease ICU average length of stay by 1.3 days.
Key Highlights
Founded : October, 2015
Founders : Mudit Dandwate, Gaurav Parchani
Headquarters : Bangalore, India | Houston, USA | Dubai, UAE
Key Investors & Backers : Prime Ventures, 3one4 Capital, YourNest Capital, Gokul Rajaram, BIRAC (Department of Biotechnology, State Bank of India, and Dinesh Mody Ventures, Temasek Foundation, Horizons Ventures
Stage : Series A+
Team Strength : 280+
Business : Providing Continuum of care with AI-powered contactless Remote Patient Monitoring (RPM) and Early Warning System (EWS) for Hospitals and Home
Certifications & Accreditations :
ISO13485:2016 Certified, ISO27001:2022 Certified, CDSCO Registered, FDA510K Cleared for the flagship product Dozee Vitals Signs (VS) measurement system and SOC2 Type II Certified
Achievements
- Forbes India 30 under 30
- Forbes Asia 100 to Watch
- Times Network - India Health Awards 2024 for AI innovation in Bharat Healthcare tech
- BML Munjal Award for Business Excellence using Learning and Development
- FICCI Digital Innovation in Healthcare Award
- Anjani Mashelkar Inclusive Innovation Award Marico Innovation For India Award
To know more about life@dozee, click here.
Disclaimer: Dozee is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees." Dozee does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Dozee will not tolerate discrimination or harassment based on any of these characteristics
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.