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Returns Manager Jobs in California (NOW HIRING)

Meta

Global Returns and Chargeback Lead

Sunnyvale, CA

$138K/yr

Manage SOPs for stock rotation, merchandise swaps, return-to-vendor (RTV), and destroy-in-field (DIF) disposition for aged, end-of-life, and quality-hold inventory * Own serial-number and warranty ...

Meta

Global Returns and Chargeback Lead

Sunnyvale, CA · On-site

$138K - $196K/yr

This seam sits between channel partners, third-party warehouses, and Meta's order-management ... Responsibilities Own the global returns and chargeback function end to end, setting strategy ...

Unclassified

Warehouse Manager - 3PL

Lodi, CA · On-site

$140 - $160/hr

Oversee daily warehouse operations including receiving, put-away, picking, packing, shipping, and returns * Manage multi-client 3PL operations while meeting SLAs, KPIs, and client-specific ...

New

Living Spaces

AM-Warehouse Returns Processor

Rialto, CA · On-site

$17.40 - $22.60/hr

Position Summary The Returns Processor will support process and assist the Returns Team with timely ... Invoice Orders in Transportation Manager * Be able to comply with company employee handbook * Able ...

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Returns Manager information

What is a returns manager?

Returns Managers are professionals responsible for overseeing the process of product returns within a company. They coordinate the receipt, inspection, and disposition of returned goods, ensuring that company policies and customer satisfaction standards are met. Returns Managers work closely with logistics, customer service, and warehouse teams to streamline returns procedures, minimize losses, and improve the overall returns experience. Their role is vital in maintaining inventory accuracy and reducing the financial impact of product returns.

What are the key skills and qualifications needed to thrive as a returns manager?

To thrive as a Returns Manager, you need expertise in supply chain management, inventory control, and data analysis, often supported by a bachelor’s degree in business or logistics. Familiarity with warehouse management systems (WMS), ERP software, and return authorization tools is typically required. Strong problem-solving abilities, leadership, and effective communication are essential soft skills for managing teams and resolving customer issues. These skills ensure efficient, cost-effective return processes and uphold customer satisfaction in a highly competitive marketplace.

What are some common challenges faced by returns managers and how can they effectively address them?

Returns Managers often face challenges such as handling high volumes of returned merchandise, ensuring accurate processing, and minimizing costs associated with returns. Effective communication with warehouse staff, customer service teams, and suppliers is essential to streamline the reverse logistics process. Implementing clear return policies and leveraging technology for tracking and analysis can help identify trends, reduce errors, and improve overall efficiency. Continual process improvement and collaboration with cross-functional teams are key to overcoming these challenges and maintaining customer satisfaction.

What is the difference between Returns Manager vs Customer Service Representative?

Returns ManagerCustomer Service Representative
Typically requires experience in logistics, inventory management, and sometimes certifications in supply chain or retail management.Usually requires strong communication skills, basic computer skills, and customer service experience.
Works mainly in retail, e-commerce, or logistics environments managing return processes and policies.Works across various industries, handling customer inquiries, complaints, and support via phone, email, or chat.
Focuses on overseeing return operations, policy enforcement, and team management.Focuses on assisting customers, resolving issues, and providing product or service information.

While both roles involve customer interaction, the Returns Manager handles the strategic and operational aspects of product returns, often requiring industry-specific knowledge, whereas the Customer Service Representative provides direct support to customers across a broader range of issues.

What are the most commonly searched types of Returns jobs in California?

The most popular types of Returns jobs in California are:

What are popular job titles related to Returns Manager jobs in California?

For Returns Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Returns Manager jobs in California look for?

The top searched job categories for Returns Manager jobs in California are:

What cities in California are hiring for Returns Manager jobs?

Cities in California with the most Returns Manager job openings:

Returns Manager jobs near you
Infographic showing various Returns Manager job openings in California as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

Global Returns and Chargeback Lead

Meta

Sunnyvale, CA

$138K/yr

Full-time

Re-posted 2 days ago

Meta rating

7.8

Company rating: 7.8 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

139th of 247 rated software companies

Job description

Meta Reality Labs Channel Operations is looking for a Global Returns and Chargeback Lead to own the returns and financial-recovery function for our channel business worldwide. This is a senior, globally scoped role and the single accountable leader for two tightly linked programs: retail-partner chargeback and deduction recovery, and the end-to-end Return Merchandise Authorization (RMA) lifecycle across our 1P, 3P retail, and B2B distributor channels.You will set the strategy and run the operational engine that authorizes, tracks, and closes returns of finished hardware back into the supply chain, disputes and recovers improper retail deductions and compliance penalties from partners such as Amazon, Walmart, Target, and Best Buy, and protects margin at the post-sale edge of the channel funnel. This seam sits between channel partners, third-party warehouses, and Meta's order-management systems, and it demands both rigorous operational discipline and a demonstrated focus on automation and scale. The function is already leveraging AI automation, so a key part of this role is owning, hardening, and extending that automation. As the functional leader, you will define the operating model, set standards and SOPs that others execute against, coordinate a support team and contingent workforce across regions, and represent returns and chargebacks in cross-functional and leadership forums. You will partner daily with Finance and Revenue Operations, Channel Operations, Product Operations, Logistics and Fulfillment, and external partners. The role covers a global scope across NORAM, EMEA, and APAC and requires comfort in operating across time zones and cross-border trade complexity.
Global Returns and Chargeback Lead Responsibilities:
  • Own the global returns and chargeback function end to end, setting strategy, operating model, and performance standards across all channels and regions
  • Own retail compliance-penalty and deduction recovery across partner scorecard programs (Amazon In-Full/On-Time/ASN, Walmart OTIF/SQEP, Target SPM/SVD, Best Buy ShipItRight/RGM), including waiver mechanics, dispute-ladder management, aggregate-pattern detection, and partner escalation
  • Provide functional leadership for the returns and chargeback team, including support staff and contingent workforce, defining coverage models, capacity plans, and continuity so that the program is resilient to volume spikes and ownership transitions
  • Own the RMA lifecycle end to end: return authorization, bulk RMA upload and partner enablement, warehouse receiving and closure, credit release, and refund or replacement order generation in the order-management stack
  • Own, harden, and scale the function's existing agent-based automation (AI RMA and validation skills, dispute automation), extend coverage to non-US regions and additional partners, and reduce manual toil across the dispute and returns lifecycle
  • Maintain and evolve the canonical Retail Partner Chargeback & RMA Playbook, including partner-specific SOPs, shipping-compliance and routing rules, and B2B RMA operations
  • Manage SOPs for stock rotation, merchandise swaps, return-to-vendor (RTV), and destroy-in-field (DIF) disposition for aged, end-of-life, and quality-hold inventory
  • Own serial-number and warranty validation for partner returns, using traceability data to confirm sell-to partner, warranty status, and eligibility before authorizing returns
  • Partner with Revenue Operations on the financial close of disputes and returns, including credit-memo issuance, offset of reverse-PO shortages, and write-off processing
  • Serve as the senior directly responsible individual (DRI) for returns and chargeback escalations, driving resolution on partner disputes, deduction backlogs, and blocked or stuck returns
  • Represent returns and chargebacks in cross-functional and leadership reviews, reporting on program health, recovery performance, and open exposure, and influencing upstream decisions that drive returns and deductions

Minimum Qualifications:
  • 12+ years of experience in supply chain operations, channel operations, reverse logistics, order management, or retail finance operations, including experience leading a function, program, or team at a global scope
  • Demonstrated functional leadership: setting strategy and operating models, defining standards that others execute against, and coordinating teams or contingent workforce across regions
  • Deep experience in owning returns/RMA operations, retail chargeback or deduction disputes, and post-sale channel operations
  • Strong working knowledge of retail-partner compliance and deduction programs for major accounts (for example, Amazon Vendor Central, Walmart, Target, and Best Buy)
  • Hands-on experience with the retail dispute and returns tool stack: Oracle Fusion ERP, Amazon Vendor Central, EDI transaction sets (855/856/810/850), and at least one deduction or AR dispute platform
  • Proven ability to drive cross-functional resolution and influence at a leadership level across Finance, Operations, Trade, and external partners
  • Track record of building repeatable, well-documented operational processes and scaling them across regions
  • Experience operating globally across multiple time zones, including cross-border trade and logistics complexities
  • Analytical and financial acumen, including the ability to reconcile financial data, quantify exposure, and prioritize recovery efforts

Preferred Qualifications:
  • Experience in consumer electronics or hardware supply chains, ideally spanning new-product introduction (NPI) and end-of-life (EOL) transitions
  • Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
  • Experience managing distributor operations (for example, Ingram Micro, TD SYNNEX, Westcoast), including stock rotation and RMA handling
  • Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
  • Experience defining and delivering an automation strategy for return or dispute workflows, including scripting, RPA, or AI-agent tooling
  • A continuous-improvement mindset and a demonstrated record of eliminating manual toil through tooling and automation at scale
  • Experience in managing third-party warehouses and reverse-logistics providers
  • Experience in owning returns forecasting and the financial mechanics of credit memos, waivers, and penalty-rate structures
  • Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
  • Deep familiarity with cross-border B2B returns and the legal-entity and country-of-origin considerations that govern routing

About Meta:
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com.
$138,000/year to $196,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

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