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Return Merchandise Authorization Jobs (NOW HIRING)

Cinter Career Services

Sales Coordinator

Vernon Hills, IL · On-site

$18.25 - $25/hr

... return merchandise authorization (RMA) processing, and order status management. • Monitor order progress and provide timely updates to customers and internal teams. • Provide reception and ...

Vicor Corporation

Failure Analysis RMA Manager

Andover, MA · On-site

$111K - $135K/yr

In this role the motivated and highly technical Quality professional will maintain and improve our return merchandise authorization (RMA) processing including cycle time, administration, publishing ...

Bray International

RMA Technician

Houston, TX · On-site

... all Return Merchandise Authorization (RMA) cases. What We Offer: * Competitive Pay Plans * Comprehensive Benefits: Enjoy industry-leading benefits effective the first of the month after you have ...

Sanmina

RMA Repair Technician

Pleasant Prairie, WI

The RMA (Return Merchandise Authorization) Repair Technician Coordinator bridges logistics and hands-on hardware repair. This role will authorize and process customer returns, physically diagnose and ...

Z-EV Disty Corp

Be Seen First

Customer Account Specialist

Lake Forest, CA · On-site

$25/hr

Issue customer credits and manage RMA (Return Merchandise Authorization) processes * Maintain and update customer requests in internal systems * Analyze inventory needs and forecast for reservation ...

Manufacturing Inc

Inventory Coordinator

Bolton, MA · On-site

$18 - $19/hr

Monitor RMA (Return Merchandise Authorization) inventory control on a continuous basis and conduct daily inventory counts. * Cross-Departmental Collaboration: Coordinate with internal departments to ...

Bray Architects

RMA Technician

Houston, TX · On-site

... all Return Merchandise Authorization (RMA) cases. What We Offer: * Competitive Pay Plans * Comprehensive Benefits: Enjoy industry-leading benefits effective the first of the month after you have ...

SpaceXAI

Inventory Specialist

Memphis, TN

$17.25 - $21.75/hr

Manage Return Merchandise Authorization (RMA) processes, including inspection, documentation, and coordination with vendors for returns and repairs. * Perform accurate data entry for inventory ...

Ducommun

Aftermarket Services Coordinator

Appleton, WI · On-site

$19.25 - $24.50/hr

Aftermarket ServicesCoordinator The Aftermarket Services Coordinator is responsible formanaging the Return Merchandise Authorization (RMA) process for defective ordamaged products returned by ...

Foxconn WI

Test Technician

Mount Pleasant, WI

Analyze test correlation of RMA (return merchandise authorization) fallout and work with vendors to follow up with FA (failure analysis) results. * Document procedure, update SOPs. * Help create and ...

Foxconn WI

Test Technician

Mount Pleasant, WI · On-site

Analyze test correlation of RMA (return merchandise authorization) fallout and work with vendors to follow up with FA (failure analysis) results. * Document procedure, update SOPs. * Help create and ...

Vertiv Co

Thermal Returns Technician

Delaware, OH

Identify equipment that falls within the vendor warranty period and initiate Return Merchandise Authorization (RMA) requests to the appropriate vendors * Track and manage open RMAs through resolution ...

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Return Merchandise Authorization information

What is return merchandise authorization?

Return Merchandise Authorization (RMA) is a process used by companies to manage the return of products from customers. Before returning an item, customers typically need to obtain an RMA number from the seller, which helps track and approve the return. This process ensures that returns are handled efficiently, products are properly inspected, and refunds or replacements are issued as appropriate. RMAs help both businesses and customers streamline the return process and reduce errors.

What are the key skills and qualifications needed to thrive as a return merchandise authorization specialist?

To thrive as a Return Merchandise Authorization (RMA) Specialist, you need strong attention to detail, organizational skills, and experience with inventory or logistics processes, typically supported by a high school diploma or equivalent. Familiarity with RMA management software, ERP systems like SAP or Oracle, and proficiency in Microsoft Excel are commonly required. Excellent problem-solving abilities, customer service orientation, and effective communication skills help manage returns efficiently and maintain positive client relationships. These skills ensure accurate processing, minimize errors, and support overall customer satisfaction in supply chain operations.

What is the difference between Return Merchandise Authorization vs Customer Service Representative?

Return Merchandise AuthorizationCustomer Service Representative
Handles product returns, exchanges, and refunds processProvides general customer support, answers inquiries, and resolves issues
Requires knowledge of return policies and inventory systemsRequires communication skills and product knowledge
Work environment often in warehouses or retail storesWork environment typically in call centers or retail settings
Commonly employed by retail, e-commerce, and manufacturing companiesEmployed across various industries including retail, telecom, and services

While Return Merchandise Authorization specialists focus on managing product returns and refunds, Customer Service Representatives handle a broader range of customer interactions. Both roles require strong communication skills, but their core responsibilities differ in scope and focus.

What are typical challenges faced by professionals working in return merchandise authorization roles, and how can they be addressed?

Professionals in RMA roles often encounter challenges such as processing high volumes of returns efficiently, ensuring accurate documentation, and communicating effectively with customers and vendors regarding return policies and timelines. Balancing speed with attention to detail is crucial to avoid errors that could impact inventory or customer satisfaction. Strong organizational skills, proficiency with inventory management systems, and a clear understanding of company policies help address these challenges. Regular training and open communication with the logistics, customer service, and quality assurance teams also contribute to smoother RMA operations.
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Return Merchandise Authorization jobs near you
Infographic showing various Return Merchandise Authorization job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 100% In-person job distribution.

Failure Analysis RMA Manager

Vicor Corporation

Andover, MA

$111K - $135K/yr

Full-time

Re-posted 18 days ago

Vicor Corporation rating

8.0

Company rating: 8.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

57th of 156 rated electronics manufacturers

Job description

Job Summary

Vicor is a place where engineers see the impact of their work every day. We're an American manufacturer of advanced 48V centric DC-DC converters with industry-leading power and current density, enabling breakthrough power delivery performance. As an engineering-focused company, we provide a hands-on opportunity to further innovate and advance the topologies, control systems, components and packaging of our power modules and the power delivery networks that drive key advancements in AI, electric vehicles, and aerospace.

In this role the motivated and highly technical Quality professional will maintain and improve our return merchandise authorization (RMA) processing including cycle time, administration, publishing reports and direct line communication with customers on technical aspects of Quality related product issues.

Job Description
  • Receive and review customer requests for product returns, evaluate eligibility based on company policies, and generate RMA numbers for approved returns
  • Administer and process RMAs from all customers as directed by management.
  • Provide prompt and helpful assistance to customers inquiring about the RMA process, status of returns, and product replacement or refund options.
  • Become well versed on Vicor products in order to guide a team of Engineers in failure analysis of customer returns and technical report writing.
  • Interface with external customers and Applications Engineering on customer facing issues.
  • Data mining, data reporting and report publishing specific to RMA performance metrics including PPM and cycle time to closure
  • Work with factory quality and manufacturing teams to drive corrective and preventive action for external product related issues
  • Coordinate objectives with production procedures in cooperation with other managers and department heads to maximize product quality and minimize costs.
Education / Qualifications
  • Bachelor's Degree in a technical discipline, BSEE preferred but not required.
  • 5-10 years of experience in an electronics manufacturing environment in a technical role within failure analysis.
  • Well organized with the ability to properly program manage a significant amount of activities within the technical operations group.
  • Must have good interpersonal skills and have the ability to coordinate with other managers and department heads.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
Vicor is an EO employer - M/F/Veteran/DisabilityAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Compensation Data

Salary Range $111,040 - $135,000

Please note: This range is based on our current market driven pay structures. Individual salaries are determined based upon a variety of factors including but not limited to, a candidates overall qualifications, such as skills, education, and experience as well as company internal equity.

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