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Return Merchandise Authorization Jobs (NOW HIRING)

trimarkusa

Inventory Control Coordinator

Lewisville, TX · On-site

$17.75 - $22.50/hr

Oversee the processing of Return Merchandise Authorization (RMA) and returned products, ensuring efficient handling and documentation. COMPETENCIES: * Strong analytical and problem-solving ...

Foxconn WI

Test Technician

Mount Pleasant, WI · On-site

Analyze test correlation of RMA (return merchandise authorization) fallout and work with vendors to follow up with FA (failure analysis) results. * Document procedure, update SOPs. * Help create and ...

trimarkusa

Inventory Control Coordinator

Lewisville, TX

$17.75 - $22.50/hr

Oversee the processing of Return Merchandise Authorization (RMA) and returned products, ensuring efficient handling and documentation. COMPETENCIES: * Strong analytical and problem-solving ...

SpaceXAI

Inventory Specialist

Memphis, TN

$17.25 - $21.75/hr

Manage Return Merchandise Authorization (RMA) processes, including inspection, documentation, and coordination with vendors for returns and repairs. * Perform accurate data entry for inventory ...

Nordson

Material Handler I

Clinton, SC · On-site

$15.75 - $19.25/hr

Initiate the Return Merchandise Authorization (RMA) process in the system. Receiving: * Receive supplier deliveries and verify against purchase orders. * Inspect the condition of received goods and ...

SpaceXAI

Inventory Specialist

Memphis, TN · On-site

$17.25 - $21.75/hr

Manage Return Merchandise Authorization (RMA) processes, including inspection, documentation, and coordination with vendors for returns and repairs. * Perform accurate data entry for inventory ...

Nordson Corporation

Material Handler I

Clinton, SC · On-site

$15.75 - $19.25/hr

Initiate the Return Merchandise Authorization (RMA) process in the system. Receiving: * Receive supplier deliveries and verify against purchase orders. * Inspect the condition of received goods and ...

SpaceXAI

Inventory Specialist

Southaven, MS

$16.75 - $21.25/hr

Manage Return Merchandise Authorization (RMA) processes, including inspection, documentation, and coordination with vendors for returns and repairs. * Perform accurate data entry for inventory ...

Nordsonhcm

Material Handler I

Clinton, SC

$15.75 - $19.25/hr

Initiate the Return Merchandise Authorization (RMA) process in the system. Receiving: * Receive supplier deliveries and verify against purchase orders. * Inspect the condition of received goods and ...

BGI Group Inc

Customer Operations Specialist

Houston, TX · On-site

$23 - $25/hr

Process Return Merchandise Authorizations (RMAs) in accordance with company policies. * Maintain accurate records in NetSuite and other company systems. * Support showroom presentation and customer ...

trimarkusa

Coordinator, Inventory Control

Bedford Park, IL · On-site

$19.25 - $24.50/hr

Oversee the processing of Return Merchandise Authorization (RMA) and returned products, ensuring efficient handling and documentation. COMPETENCIES: * Strong analytical and problem-solving ...

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Return Merchandise Authorization information

What is Return Merchandise Authorization (RMA)?

Return Merchandise Authorization (RMA) is a process used by companies to manage the return of products from customers. Before returning an item, customers typically need to obtain an RMA number from the seller, which helps track and approve the return. This process ensures that returns are handled efficiently, products are properly inspected, and refunds or replacements are issued as appropriate. RMAs help both businesses and customers streamline the return process and reduce errors.

What are the key skills and qualifications needed to thrive as a Return Merchandise Authorization (RMA) Specialist, and why are they important?

To thrive as a Return Merchandise Authorization (RMA) Specialist, you need strong attention to detail, organizational skills, and experience with inventory or logistics processes, typically supported by a high school diploma or equivalent. Familiarity with RMA management software, ERP systems like SAP or Oracle, and proficiency in Microsoft Excel are commonly required. Excellent problem-solving abilities, customer service orientation, and effective communication skills help manage returns efficiently and maintain positive client relationships. These skills ensure accurate processing, minimize errors, and support overall customer satisfaction in supply chain operations.

What is the difference between Return Merchandise Authorization vs Customer Service Representative?

Return Merchandise AuthorizationCustomer Service Representative
Handles product returns, exchanges, and refunds processProvides general customer support, answers inquiries, and resolves issues
Requires knowledge of return policies and inventory systemsRequires communication skills and product knowledge
Work environment often in warehouses or retail storesWork environment typically in call centers or retail settings
Commonly employed by retail, e-commerce, and manufacturing companiesEmployed across various industries including retail, telecom, and services

While Return Merchandise Authorization specialists focus on managing product returns and refunds, Customer Service Representatives handle a broader range of customer interactions. Both roles require strong communication skills, but their core responsibilities differ in scope and focus.

What are typical challenges faced by professionals working in Return Merchandise Authorization (RMA) roles, and how can they be addressed?

Professionals in RMA roles often encounter challenges such as processing high volumes of returns efficiently, ensuring accurate documentation, and communicating effectively with customers and vendors regarding return policies and timelines. Balancing speed with attention to detail is crucial to avoid errors that could impact inventory or customer satisfaction. Strong organizational skills, proficiency with inventory management systems, and a clear understanding of company policies help address these challenges. Regular training and open communication with the logistics, customer service, and quality assurance teams also contribute to smoother RMA operations.
More about Return Merchandise Authorization jobs
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Return Merchandise Authorization jobs near you
Infographic showing various Return Merchandise Authorization job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 100% In-person job distribution.

Inventory Control Coordinator

trimarkusa

Lewisville, TX • On-site

$17.75 - $22.50/hr

Other

Medical, Dental, Vision, Retirement

Posted 17 days ago

Job description

Why you’ll love it here!

+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance

+ 401k
+ Community Service Day

+ Spotlight Awards

+ CFSP Prep Certification Program

POSITION SUMMARY:

  • The Inventory Control Coordinator reports to the Supervisor, Inventory Control
  • Located in Lewisville, TX
  • Full-Time
  • In Office

The Inventory Control Coordinator plays a pivotal role in overseeing inventory management. This position involves managing weekly cycle counting processes, yearly physical inventory, bin management, and handling issues related to sales and purchase orders. The Inventory Control Associate is responsible for ensuring accurate inventory records, assisting in freight claims, and supporting the efficient operation of the warehouse.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Inventory Management:

  • Conduct weekly inventory cycle counts, ensuring the accuracy of stock counts by reconciling them with computer-generated reports.
  • Communicate cycle count results to management for data analysis and improvement.

Yearly Physical Inventory:

  • Collaborate with warehouse and operations management in preparing for and executing the yearly physical inventory process.
  • Contribute to maintaining an accurate inventory record.

Bin Management:

  • Safely place inventory items within the designated bins, with a particular focus on the safe handling of chemicals.

Issue Investigation:

  • Investigate and resolve issues related to sales orders, purchase orders, and other inventory-related matters, working closely with warehouse management and Customer Service Representatives (CSR).

Freight Claims:

  • Assist in handling freight claims promptly using the online company portal when required.

Inventory Adjustments:

  • Manage inventory adjustments in the Navision system and send weekly cycle count reports to stakeholders.

RMA and Returned Products:

  • Oversee the processing of Return Merchandise Authorization (RMA) and returned products, ensuring efficient handling and documentation.

COMPETENCIES:

  • Strong analytical and problem-solving capabilities to identify and address inventory issues.
  • Proficiency in warehouse operational skills, including receiving, stocking, and shipping.
  • Keen attention to detail and accuracy in managing inventory records.
  • Ability to multitask, stay organized, and prioritize work effectively in a fast-paced environment.
  • Provide excellent customer service by addressing inventory-related inquiries and issues.
  • Adhere to safety protocols, including the use of OSHA-approved safety shoes from the first day of employment.

QUALIFICATIONS & EXPERIENCE:

  • 1 – 2 years of experience in inventory control and warehouse operations, or equivalent Military or practical experience.
  • 1+ year of experience operating a sit-down forklift and order picker/cherry picker.
  • Proficiency in computer skills, including MS Office (Word, Excel, Outlook).
  • Knowledge of Navision is preferred but not required.
  • Ability to successfully pass a background check post offer acceptance.

Apply