ZipRecruiter

Log In

1

Return Merchandise Authorization Jobs (NOW HIRING)

Peak Technologies

Repair Administrator

Miami, FL · On-site

$16.35 - $17/hr

JOB SUMMARY & SCOPE Responsible for assisting with the Return Merchandise Authorization (RMA) process for our Manage Service and Depot repair customers. This position works closely with Receiving ...

Amazon

IT Support Associate II, IT Supply Chain

Antioch, TN · On-site

$20.50 - $28/hr

About The Role We are seeking a hands-on IT Support Technician to join our team, focusing on Vending machine Testing, RMA (Return Merchandise Authorization) services, and end-user device support.

Jobs on Cash

Operations Manager

Columbia, IL · On-site

Manage the Return Merchandise Authorization (RMA) process for product returns. * Perform other related duties as assigned. Qualifications: * Education: Bachelor's degree in operations management ...

Bedgear

Quality Technician

Rock Hill, SC · On-site

$18.82 - $28/hr

This position also leads Return Merchandise Authorization (RMA) processing, supports daily quality audits, and contributes to product development through sample preparation and testing. Key ...

Meta

Global Returns and Chargeback Lead

Sunnyvale, CA

$138K/yr

... end Return Merchandise Authorization (RMA) lifecycle across our 1P, 3P retail, and B2B distributor channels.You will set the strategy and run the operational engine that authorizes, tracks, and ...

New

Ducommun

Aftermarket Services Coordinator

Appleton, WI

$19.25 - $24.50/hr

Aftermarket ServicesCoordinator The Aftermarket Services Coordinator is responsible formanaging the Return Merchandise Authorization (RMA) process for defective ordamaged products returned by ...

Cinter Career

Sales Coordinator

Vernon Hills, IL · On-site

$18.25 - $25/hr

Support order closing processes, including invoice preparation, payment tracking, return merchandise authorization (RMA) processing, and order status management. * Monitor order progress and provide ...

Ducommun

Aftermarket Services Coordinator

Appleton, WI · On-site

$19.25 - $24.50/hr

Aftermarket ServicesCoordinator The Aftermarket Services Coordinator is responsible formanaging the Return Merchandise Authorization (RMA) process for defective ordamaged products returned by ...

Sol-Ark, LLC

Repair Technician

Allen, TX

$17 - $23.25/hr

Under general supervision, the Repair Technician is responsible for analyzing, repairing, and documenting product RMA (Return Merchandise Authorization) cases. This position focuses on board-level ...

New

Intellectt INC

Logistics Coordinator I

Carterville, IL · On-site

$30/hr

... Return Merchandise Authorizations) and shipments, including inventory control, order fulfillment, and distribution. Reviews shipping notices, bills of lading, invoices, orders, Customer Service ...

Intellectt INC

Sales Process Associate

Plymouth, MN · On-site

$22/hr

... return merchandise authorization (RMA) requests Execute other duties as assigned Position Requirements Education: High school diploma or equivalent plus one year of applicable work experience, or ...

Vicor Corporation

Failure Analysis RMA Manager

Andover, MA · On-site

$111K - $135K/yr

In this role the motivated and highly technical Quality professional will maintain and improve our return merchandise authorization (RMA) processing including cycle time, administration, publishing ...

previous pagenext page

Showing results 21-40

All JobsReturn Merchandise Authorization Jobs

Return Merchandise Authorization information

What is return merchandise authorization?

Return Merchandise Authorization (RMA) is a process used by companies to manage the return of products from customers. Before returning an item, customers typically need to obtain an RMA number from the seller, which helps track and approve the return. This process ensures that returns are handled efficiently, products are properly inspected, and refunds or replacements are issued as appropriate. RMAs help both businesses and customers streamline the return process and reduce errors.

What are the key skills and qualifications needed to thrive as a return merchandise authorization specialist?

To thrive as a Return Merchandise Authorization (RMA) Specialist, you need strong attention to detail, organizational skills, and experience with inventory or logistics processes, typically supported by a high school diploma or equivalent. Familiarity with RMA management software, ERP systems like SAP or Oracle, and proficiency in Microsoft Excel are commonly required. Excellent problem-solving abilities, customer service orientation, and effective communication skills help manage returns efficiently and maintain positive client relationships. These skills ensure accurate processing, minimize errors, and support overall customer satisfaction in supply chain operations.

What is the difference between Return Merchandise Authorization vs Customer Service Representative?

Return Merchandise AuthorizationCustomer Service Representative
Handles product returns, exchanges, and refunds processProvides general customer support, answers inquiries, and resolves issues
Requires knowledge of return policies and inventory systemsRequires communication skills and product knowledge
Work environment often in warehouses or retail storesWork environment typically in call centers or retail settings
Commonly employed by retail, e-commerce, and manufacturing companiesEmployed across various industries including retail, telecom, and services

While Return Merchandise Authorization specialists focus on managing product returns and refunds, Customer Service Representatives handle a broader range of customer interactions. Both roles require strong communication skills, but their core responsibilities differ in scope and focus.

What are typical challenges faced by professionals working in return merchandise authorization roles, and how can they be addressed?

Professionals in RMA roles often encounter challenges such as processing high volumes of returns efficiently, ensuring accurate documentation, and communicating effectively with customers and vendors regarding return policies and timelines. Balancing speed with attention to detail is crucial to avoid errors that could impact inventory or customer satisfaction. Strong organizational skills, proficiency with inventory management systems, and a clear understanding of company policies help address these challenges. Regular training and open communication with the logistics, customer service, and quality assurance teams also contribute to smoother RMA operations.
More about Return Merchandise Authorization jobs
What cities are hiring for Return Merchandise Authorization jobs? Cities with the most Return Merchandise Authorization job openings:
What are the most commonly searched types of Return Merchandise Authorization jobs? The most popular types of Return Merchandise Authorization jobs are:
What states have the most Return Merchandise Authorization jobs? States with the most job openings for Return Merchandise Authorization jobs include:
What job categories do people searching Return Merchandise Authorization jobs look for? The top searched job categories for Return Merchandise Authorization jobs are:
Return Merchandise Authorization jobs near you
Infographic showing various Return Merchandise Authorization job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 100% In-person job distribution.

Repair Administrator

Peak Technologies

Miami, FL • On-site

$16.35 - $17/hr

Full-time

Posted 18 days ago

Job description

For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.
JOB SUMMARY & SCOPE
Responsible for assisting with the Return Merchandise Authorization (RMA) process for our Manage Service and Depot repair customers. This position works closely with Receiving, Shipping, Contract Admin, 3rd party vendors, and customers. It is imperative for this individual to project a professional company image with customer interaction.
KEY ACCOUNTABILITIES
  • Opening/Updating/Closing Managed Service Return Merchandise Authorizations in Peak systems and with vendors.
  • Tracking RMA's from time of opening to time it is returned to customer.
  • Escalating when RMA's not meeting SLA due to vendor and / or customers are not meeting due-back SLA.
  • Facilitating updates to equipment records and confirming contracts are correct.
  • Work with warehouse on pulling and sending customer's spare pool devices.
  • Work in multiple systems simultaneously.
  • Create & Update New/Existing Client Records.
  • Identify, research, and resolve customer issues and questions on RMA's; Escalates to appropriate Department Managers for assistance when needed.
  • Communicating with customers through various channels.
  • Attends and participates in meetings and training as required.
  • Partner with Sales Department and Client Manager on Special Price Quotes for New Customers.
  • Prioritize calls and emails according to urgency and importance.
  • Produce reports from systems to meet customer needs.
  • Other job duties as assigned.

EDUCATION + EXPERIENCE + KEY TRAITS
  • High School diploma
  • 3-5 Years of Customer Service, Call Center, Order/Data Entry or related experience
  • The ability to work and interact effectively in a fast-paced team environment
  • Well-developed written and verbal skills
  • Demonstrated data entry accuracy and attention to detail a must
  • Maintains Peak's professional and customer centric reputation
  • Must be able to sit at and work on a computer with headset for long periods of time

TYPICAL PERFORMANCE TARGETS
  • SERVICE DELIVERY: Sustained, measured excellence in project & process delivery
  • COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement
  • INNOVATION: Step changed delivery in safety, quality, and/or cost

LANGUAGE SKILLS
  • Primary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch.
  • Read and interpret documents, procedure manuals and various correspondence from both internal and external.
  • Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.

SUPERVISION
  • Role does not require supervision of direct and indirect reports.

DECISION MAKING + REASONING
  • Able to take accountability and responsibility for business target delivery and decision making.
  • Possess a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality.

PHYSICAL REQUIREMENTS
Activity
Amount of Time
None
Under 1/3
1/3 to 2/3
Over 2/3
Stand
X
Walk
X
Sit
X
Use hands to finger, handle, or feel
X
Reach with hands and arms
X
Climb or balance
X
Stoop, kneel, crouch, or crawl
X
Talk or hear
X
Lift Up to 25lbs
X
Peak Technologies, Inc. is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or Expression.

Apply