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Return Merchandise Authorization Jobs (NOW HIRING)

Classet

Warehouse Driver

Manchester, NH

$20 - $22/hr

Experience managing RMA (Return Merchandise Authorization) processes Benefits * Health, dental, and vision insurance * 401(k) with company match * HSA and FSA accounts * 10 paid holidays and flexible ...

Classet

Warehouse Driver

Manchester, NH · On-site

$20 - $22/hr

Experience managing RMA (Return Merchandise Authorization) processes Benefits * Health, dental, and vision insurance * 401(k) with company match * HSA and FSA accounts * 10 paid holidays and flexible ...

Classet

Warehouse Driver

Manchester, NH · On-site

$20 - $22/hr

Experience managing RMA (Return Merchandise Authorization) processes Benefits * Health, dental, and vision insurance * 401(k) with company match * HSA and FSA accounts * 10 paid holidays and flexible ...

Classet

Warehouse Driver

Manchester, NH · On-site

$20 - $22/hr

Experience managing RMA (Return Merchandise Authorization) processes Benefits * Health, dental, and vision insurance * 401(k) with company match * HSA and FSA accounts * 10 paid holidays and flexible ...

Intellectt INC

Logistics Coordinator I

Carterville, IL · On-site

$30/hr

... Return Merchandise Authorizations) and shipments, including inventory control, order fulfillment, and distribution. Reviews shipping notices, bills of lading, invoices, orders, Customer Service ...

Ducommun

Aftermarket Services Coordinator

Appleton, WI · On-site

$19.25 - $24.50/hr

Aftermarket ServicesCoordinator The Aftermarket Services Coordinator is responsible formanaging the Return Merchandise Authorization (RMA) process for defective ordamaged products returned by ...

Intellectt INC

Sales Process Associate

Plymouth, MN · On-site

$22/hr

... return merchandise authorization (RMA) requests Execute other duties as assigned Position Requirements Education: High school diploma or equivalent plus one year of applicable work experience, or ...

Scan source

Manifester 2nd Shift (Shipping)

Southaven, MS · On-site

$14.50 - $17.50/hr

Stack outgoing sales orders and return merchandise authorizations. * Verifies carrier shipping method. * Stack boxes on the correct carrier pallet to meet shipping requirements. * Assists with month ...

Vicor Corporation

Failure Analysis RMA Manager

Andover, MA · On-site

$111K - $135K/yr

In this role the motivated and highly technical Quality professional will maintain and improve our return merchandise authorization (RMA) processing including cycle time, administration, publishing ...

Vicor Corporation

Failure Analysis RMA Manager

Andover, MA · On-site

$111K - $135K/yr

In this role the motivated and highly technical Quality professional will maintain and improve our return merchandise authorization (RMA) processing including cycle time, administration, publishing ...

Sanmina

RMA Repair Technician

Pleasant Prairie, WI · On-site

The RMA (Return Merchandise Authorization) Repair Technician Coordinator bridges logistics and hands-on hardware repair. This role will authorize and process customer returns, physically diagnose and ...

Manufacturing Inc

Inventory Coordinator

Bolton, MA

$18 - $19/hr

Monitor RMA (Return Merchandise Authorization) inventory control on a continuous basis and conduct daily inventory counts. * Cross-Departmental Collaboration: Coordinate with internal departments to ...

trimarkusa

Inventory Control Coordinator

Lewisville, TX

$17.75 - $22.50/hr

Oversee the processing of Return Merchandise Authorization (RMA) and returned products, ensuring efficient handling and documentation. COMPETENCIES: * Strong analytical and problem-solving ...

Foxconn WI

Test Technician

Mount Pleasant, WI

Analyze test correlation of RMA (return merchandise authorization) fallout and work with vendors to follow up with FA (failure analysis) results. * Document procedure, update SOPs. * Help create and ...

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All JobsReturn Merchandise Authorization Jobs

Return Merchandise Authorization information

What is Return Merchandise Authorization (RMA)?

Return Merchandise Authorization (RMA) is a process used by companies to manage the return of products from customers. Before returning an item, customers typically need to obtain an RMA number from the seller, which helps track and approve the return. This process ensures that returns are handled efficiently, products are properly inspected, and refunds or replacements are issued as appropriate. RMAs help both businesses and customers streamline the return process and reduce errors.

What are the key skills and qualifications needed to thrive as a Return Merchandise Authorization (RMA) Specialist, and why are they important?

To thrive as a Return Merchandise Authorization (RMA) Specialist, you need strong attention to detail, organizational skills, and experience with inventory or logistics processes, typically supported by a high school diploma or equivalent. Familiarity with RMA management software, ERP systems like SAP or Oracle, and proficiency in Microsoft Excel are commonly required. Excellent problem-solving abilities, customer service orientation, and effective communication skills help manage returns efficiently and maintain positive client relationships. These skills ensure accurate processing, minimize errors, and support overall customer satisfaction in supply chain operations.

What is the difference between Return Merchandise Authorization vs Customer Service Representative?

Return Merchandise AuthorizationCustomer Service Representative
Handles product returns, exchanges, and refunds processProvides general customer support, answers inquiries, and resolves issues
Requires knowledge of return policies and inventory systemsRequires communication skills and product knowledge
Work environment often in warehouses or retail storesWork environment typically in call centers or retail settings
Commonly employed by retail, e-commerce, and manufacturing companiesEmployed across various industries including retail, telecom, and services

While Return Merchandise Authorization specialists focus on managing product returns and refunds, Customer Service Representatives handle a broader range of customer interactions. Both roles require strong communication skills, but their core responsibilities differ in scope and focus.

What are typical challenges faced by professionals working in Return Merchandise Authorization (RMA) roles, and how can they be addressed?

Professionals in RMA roles often encounter challenges such as processing high volumes of returns efficiently, ensuring accurate documentation, and communicating effectively with customers and vendors regarding return policies and timelines. Balancing speed with attention to detail is crucial to avoid errors that could impact inventory or customer satisfaction. Strong organizational skills, proficiency with inventory management systems, and a clear understanding of company policies help address these challenges. Regular training and open communication with the logistics, customer service, and quality assurance teams also contribute to smoother RMA operations.
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Return Merchandise Authorization jobs near you
Infographic showing various Return Merchandise Authorization job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 100% In-person job distribution.
Test Engineering Technician- Nights (6p.m. to 3 a.m.)

Test Engineering Technician- Nights (6p.m. to 3 a.m.)

Foxconn Industrial Internet

Houston, TX • On-site

Full-time

Posted 24 days ago

Job description


This position is responsible for performing tests and troubleshooting products to ensure production and quality standards are met.
Duties and Responsibilities:
  • Perform testing and final level debugging for production.
  • Troubleshoot and repair failures; diagnose root cause and recommend corrective action.
  • Responsible for the procurement, maintenance, troubleshooting, and improvement of test equipment.
  • Assist Test Engineers with NPI (new product introduction) test station setup and other processes including modeling, pre-pilot, and pilot runs.
  • Train Repair Technicians and Testers on new and existing testing procedures and product troubleshooting.
  • Analyze test correlation of RMA (return merchandise authorization) fallout and work with vendors to follow up with FA (failure analysis) results.
  • Report ORT (on-going reliability tests) and RDT (reliability demonstration tests) and escalate issues to Test Engineers.
  • Monitor and maintain testing station performance.
  • May rework products as a result of testing issues.
  • Perform other duties as assigned.

Required Knowledge, Skills and Abilities:
  • Must have hands-on experience in computer hardware repair, troubleshooting, and installation
  • Excellent communication (written and verbal) skills
  • Knowledge of general programming languages, such as C/C++, Pearl, Java, and Labview, preferred
  • Must have a strong customer service/satisfaction attitude
  • Must have the ability to work in a fast-paced, high-pressure manufacturing environment
  • Must be able to work Nights (6p.m. to 3 a.m.)

Education and Experience:
  • Bachelor's degree in Computer Engineering, Electrical Engineering or Computer Science preferred. Associate's degree with 2 years of manufacturing test experience will be considered.
  • 2 years of manufacturing test experience preferred.
  • 3+ years of software/test development experience preferred.
  • Experience with network product installation (routers, switches) is a plus.

Foxconn Assembly, LLC is an Equal Opportunity Employer (EOE). All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state and local laws.
Foxconn Assembly, LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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