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Return Merchandise Authorization Manager Jobs (NOW HIRING)

SolGenie

SAP OTC RMA Consultant

Santa Clarita, CA · On-site

$64 - $87.25/hr

Facilitate the implementation and support of SAP Sales and Distribution (SD) modules, with a primary focus on Return Merchandise Authorization (RMA) processes and their integration with CRM systems.

Bedgear

Quality Technician

Rock Hill, SC · On-site

$18.82 - $28/hr

RMA (Return Merchandise Authorization) Management * Perform initial inspections of returned items and report findings per standard RMA process. * Maintain RMA inventory and ensure proper case closure ...

Jobs on Cash

Operations Manager

Columbia, IL · On-site

Manage the Return Merchandise Authorization (RMA) process for product returns. * Perform other related duties as assigned. Qualifications: * Education: Bachelor's degree in operations management ...

Employee Magnets

Sr. Engineer - Product

Fort Worth, TX · On-site

The Senior Product Engineer oversees the RMA (Return Merchandise Authorization) service while also managing communication with customers and project stakeholders. This role plays a crucial part in ...

Employee Magnets

Sr. Engineer - Product

Fort Worth, TX · On-site

The Senior Product Engineer oversees the RMA (Return Merchandise Authorization) service while also managing communication with customers and project stakeholders. This role plays a crucial part in ...

Actalent

Supplier Quality Engineer

Grantsville, UT

$43.27 - $45.67/hr

Manage and own the Return Merchandise Authorization (RMA) and Material Review Board (MRB) processes. * Collaborate with the Quality Technician to ensure quality assurance and control. * Work directly ...

Actalent

Supplier Quality Engineer

Grantsville, UT

$61.44 - $64.85/hr

Manage and own the Return Merchandise Authorization (RMA) and Material Review Board (MRB) processes. * Collaborate with the Quality Technician to ensure quality assurance and control. * Work directly ...

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How much do return merchandise authorization manager jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for return merchandise authorization manager in the United States is $23.88, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $26.68 per hour, depending on experience, location, and employer.

What are some common challenges faced by a Return Merchandise Authorization (RMA) Manager, and how can they be addressed?

RMA Managers often encounter challenges such as managing high volumes of returns, ensuring efficient communication between customers, warehouses, and suppliers, and minimizing processing delays. Effective RMA Managers implement clear return policies, leverage software tools for tracking, and maintain strong relationships across departments to facilitate smooth operations. Proactive problem-solving and continuous process improvement are key to reducing errors, preventing bottlenecks, and maintaining customer satisfaction.

What does a Return Merchandise Authorization (RMA) Manager do?

A Return Merchandise Authorization (RMA) Manager oversees the process of handling product returns, ensuring that returned goods are received, inspected, and processed according to company policies. They coordinate with customers, warehouses, and manufacturers to authorize returns, issue refunds or replacements, and resolve any issues that arise. The RMA Manager also develops and implements procedures to streamline returns, reduce costs, and improve customer satisfaction. Their role is critical in maintaining inventory accuracy and upholding the company's reputation for customer service.

What is the difference between Return Merchandise Authorization Manager vs Customer Service Representative?

Return Merchandise Authorization ManagerCustomer Service Representative
Focuses on managing return processes, authorizations, and policiesHandles customer inquiries, complaints, and support
Requires knowledge of return procedures, inventory, and company policiesRequires strong communication, problem-solving, and product knowledge
Typically works in logistics, retail, or manufacturing industriesWorks across various industries including retail, telecom, and service sectors
Commonly requires customer service experience, organizational skills, and familiarity with return systemsRequires excellent communication skills, patience, and customer service experience

The Return Merchandise Authorization Manager primarily manages the return process and policies, ensuring smooth operations. In contrast, Customer Service Representatives focus on assisting customers directly with inquiries and issues. While both roles require customer service skills, the manager role involves more process oversight and policy management, often within logistics or retail environments.

What are the key skills and qualifications needed to thrive as a Return Merchandise Authorization (RMA) Manager, and why are they important?

To thrive as an RMA Manager, you need expertise in returns processing, inventory management, and a solid understanding of warranty policies, often supported by a degree in business or supply chain management. Familiarity with ERP systems, returns management software, and data analysis tools like Excel is typically required. Strong problem-solving, attention to detail, and effective communication skills help manage customer expectations and coordinate cross-functional teams. These skills are crucial for ensuring efficient returns operations, minimizing losses, and maintaining customer satisfaction.
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Return Merchandise Authorization Manager jobs near you
Infographic showing various Return Merchandise Authorization Manager job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $49,663 per year, or $23.9 per hour.
SAP OTC RMA Consultant

SAP OTC RMA Consultant

SolGenie

Santa Clarita, CA • On-site

$64 - $87.25/hr

Full-time

Posted 25 days ago

Job description

Title: SAP OTC RMA Consultant
Location: On-Site - Santa Clara, CA or Seattle, WA - 4 days/week
Duration: 4 months
  • Facilitate the implementation and support of SAP Sales and Distribution (SD) modules, with a primary focus on Return Merchandise Authorization (RMA) processes and their integration with CRM systems.
  • Design, customize, configure, and test SAP SD modules, specifically focusing on RMA processes. Identify gaps and develop solutions to address them.
  • Act as a liaison with clients for troubleshooting, investigating, analyzing, and resolving software issues related to RMA processes.
  • 7 years of experience in full-cycle SAP implementation projects, with a strong emphasis on SAP SD modules and RMA processes.
  • Demonstrated expertise in designing and configuring SAP SD modules, including but not limited to returns management, sales documents, deliveries, billing, and invoicing.
  • Proven ability to multitask and manage multiple deliverables and projects concurrently, with a deep understanding of business processes in the high-tech industry.
  • Strong analytical skills, with the ability to comprehend business processes from a customer perspective and work collaboratively in a team environment.
  • Results-oriented, adaptable, and resourceful, capable of leading workshops and meetings with internal and external clients to drive project success.

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