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Return Merchandise Authorization Manager Jobs (NOW HIRING)

Neogen

Equipment Return Specialist

Lansing, MI · On-site

Track and documents returned items within inventory management systems to maintain accurate records. * Process returns requests and issue Return Merchandise Authorizations (RMA) in accordance with ...

SolGenie

SAP OTC RMA Consultant

Santa Clarita, CA · On-site

$64 - $87.25/hr

Facilitate the implementation and support of SAP Sales and Distribution (SD) modules, with a primary focus on Return Merchandise Authorization (RMA) processes and their integration with CRM systems.

Jobs on Cash

Operations Manager

Columbia, IL · On-site

Manage the Return Merchandise Authorization (RMA) process for product returns. * Perform other related duties as assigned. Qualifications: * Education: Bachelor's degree in operations management ...

Bedgear

Quality Technician

Rock Hill, SC · On-site

$18.82 - $28/hr

RMA (Return Merchandise Authorization) Management * Perform initial inspections of returned items and report findings per standard RMA process. * Maintain RMA inventory and ensure proper case closure ...

Sales Data Inc

RETURNS ASSISTANT

Hutchinson, KS · On-site

$14 - $17/hr

Service Manager The Returns Assistant is responsible for handling and processing all system, Return Merchandise Authorization (RMA), and Advance Exchange returns. This role ensures accurate ...

AMain.com, Inc.

Product Returns Specialist

Chico, CA · On-site

... the Return Merchandise Authorization (RMA) workflow. Requirements Key Responsibilities Primary ... Inventory & Warranty Management: Process specialized warranties and claims (including Protek ...

VDart

Data Center Logistics Service

Houston, TX · On-site

... Return Merchandise Authorization (RMA) devices following all Service Level Agreements (SLAs ... management policies. • Perform ad-hoc duties and tasks as needed to support data center ...

BISSELL Homecare

Refurbishment Technician

Cookeville, TN · On-site

$14.25 - $19.75/hr

... Return Merchandise Authorization (RMA). * Unbox and analyze returned units to determine ... Prepare and provide all required refurbishment and receiving documentation to the Assistant Manager ...

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How much do return merchandise authorization manager jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for return merchandise authorization manager in the United States is $23.88, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $26.68 per hour, depending on experience, location, and employer.

What are some common challenges faced by a Return Merchandise Authorization (RMA) manager, and how can they be addressed?

RMA Managers often encounter challenges such as managing high volumes of returns, ensuring efficient communication between customers, warehouses, and suppliers, and minimizing processing delays. Effective RMA Managers implement clear return policies, leverage software tools for tracking, and maintain strong relationships across departments to facilitate smooth operations. Proactive problem-solving and continuous process improvement are key to reducing errors, preventing bottlenecks, and maintaining customer satisfaction.

What does a Return Merchandise Authorization (RMA) manager do?

A Return Merchandise Authorization (RMA) Manager oversees the process of handling product returns, ensuring that returned goods are received, inspected, and processed according to company policies. They coordinate with customers, warehouses, and manufacturers to authorize returns, issue refunds or replacements, and resolve any issues that arise. The RMA Manager also develops and implements procedures to streamline returns, reduce costs, and improve customer satisfaction. Their role is critical in maintaining inventory accuracy and upholding the company's reputation for customer service.

What is the difference between Return Merchandise Authorization Manager vs Customer Service Representative?

Return Merchandise Authorization ManagerCustomer Service Representative
Focuses on managing return processes, authorizations, and policiesHandles customer inquiries, complaints, and support
Requires knowledge of return procedures, inventory, and company policiesRequires strong communication, problem-solving, and product knowledge
Typically works in logistics, retail, or manufacturing industriesWorks across various industries including retail, telecom, and service sectors
Commonly requires customer service experience, organizational skills, and familiarity with return systemsRequires excellent communication skills, patience, and customer service experience

The Return Merchandise Authorization Manager primarily manages the return process and policies, ensuring smooth operations. In contrast, Customer Service Representatives focus on assisting customers directly with inquiries and issues. While both roles require customer service skills, the manager role involves more process oversight and policy management, often within logistics or retail environments.

What are the key skills and qualifications needed to thrive as a Return Merchandise Authorization (RMA) manager?

To thrive as an RMA Manager, you need expertise in returns processing, inventory management, and a solid understanding of warranty policies, often supported by a degree in business or supply chain management. Familiarity with ERP systems, returns management software, and data analysis tools like Excel is typically required. Strong problem-solving, attention to detail, and effective communication skills help manage customer expectations and coordinate cross-functional teams. These skills are crucial for ensuring efficient returns operations, minimizing losses, and maintaining customer satisfaction.
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Return Merchandise Authorization Manager jobs near you
Infographic showing various Return Merchandise Authorization Manager job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $49,663 per year, or $23.9 per hour.

Equipment Return Specialist

Neogen Corporation

Lansing, MI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Neogen rating

7.4

Company rating: 7.4 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

69th of 120 rated laboratories

Job description

Come Be Part of a Mission that Matters!
Equipment Return Specialist is a role focused on managing the return, tracking, and processing of company or customer equipment.
Essential Duties and Responsibilities:
  • Communicate with customers, employees, and vendors to provide clear return instructions and ensure timely equipment recovery.
  • Coordinate and manage the end-to-end return process for company equipment.
  • Track and documents returned items within inventory management systems to maintain accurate records.
  • Process returns requests and issue Return Merchandise Authorizations (RMA) in accordance with company procedures.
  • Monitor outstanding and unreturned equipment, following up as needed to minimize loss and ensure compliance.

Skills and Competencies:
Cultural Savvy:
Demonstrates respect for diverse perspectives and fosters an inclusive work environment. Adapts communication and approach to effectively collaborate with individuals from various backgrounds and functions.
Communication:
Communicates clearly and professionally across multiple channels, including email, documentation, and verbal interactions. Ensures accuracy and transparency when conveying information to team members, vendors, and customers.
Leading Others:
Provides guidance and support to team members, helping to prioritize tasks and maintain workflow efficiency. Leads by example through accountability, consistency, and a strong work ethic.
Decision Making and Problem Solving:
Applies critical thinking to evaluate issues and determine effective solutions. Handles return discrepancies, inventory challenges, and process inefficiencies with a proactive and solution-oriented mindset.
Driving Performance:
Maintains high standards for productivity and accuracy. Consistently meets deadlines, tracks key responsibilities, and identifies opportunities to improve processes and outcomes.
Organizational Strategy:
Supports operational goals by maintaining organized records, streamlining workflows, and aligning daily tasks with broader business objectives. Contributes to process improvements that enhance efficiency and compliance.
Qualifications
  • Strong organizational skills with the ability to manage multiple return requests and priorities simultaneously
  • Excellent attention to detail to ensure accurate tracking, documentation, and processing of equipment returns
  • Effective verbal and written communication skills for interacting with customers, employees, and vendors
  • Proficiency in inventory management systems, databases, and Microsoft Office (especially Excel)
  • Ability to analyze and resolve discrepancies related to returned or missing equipment
  • Strong problem-solving skills and the ability to work independently with minimal supervision
  • Time management skills with the ability to meet deadlines in a fast-paced environment
  • Basic understanding of logistics, shipping processes, and return merchandise authorization (RMA) procedures
  • Customer service mindset with a focus on professionalism and responsiveness

Education and Experience
HS Diploma and customer service experience
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Why Neogen
At Neogen we believe that taking care of our employees allows them to do their best work. When you join our team, you'll enjoy competitive benefits and the opportunity to make a meaningful difference every day.
Benefits include:
  • Benefits starting on Day One - Medical, dental, and vision coverage begin on your first day of employment.
  • 401(k) with company match - Invest in your future with retirement savings and company contributions.
  • Paid Time Off (PTO) - Enjoy generous paid time off so you can rest, recharge, and spend time with those who matter most.
  • Career Growth Opportunities - We are committed to promoting from within and providing the tools, training, and support to help you grow your career.
  • Meaningful Work - Be part of a team whose work has a real impact on our customers, communities, and the world around us.
  • Collaborative Culture - Join a team that values innovation, respect, teamwork, and continuous improvement.

Come build your future with us while making a difference every day.
#Applynow
WHO IS NEOGEN:
From farm to fork, we offer solutions to enhance the quality, quantity and safety of the global food supply. Our food safety diagnostics are used within farming operations to the production facilities of most of the world's best-known food companies. Neogen's solutions are critical to the health and well-being of our customers' operations - and in turn their consumers. What we do matters!
Neogen's culture combines stability with a deep believe in providing professional and personal growth. Our Pillars of Trust - the principles which guide our everyday decision-making, include Openness, Honesty, Credibility, Respect, and Service. It's the belief in these characteristics that provide a consistent, happy and healthy work environment for our employees.

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