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Return Merchandise Authorization Manager Jobs (NOW HIRING)

Mirion

RMA Administrator

Florham Park, NJ

The Return Merchandise Authorization (RMA) Administrator is responsible for managing all aspects of the return merchandise authorization process in a timely and efficient manner while delivering ...

Brewer Global

AP/AR Specialist

Las Vegas, NV · On-site

$20/hr

... and Return Merchandise Authorization (RMA) processing for consumer goods. This role supports ... Monitor receivables, follow up on overdue payments, manage strategies. * Customer Relations

SolGenie

SAP OTC RMA Consultant

Santa Clarita, CA · On-site

$64 - $87.25/hr

Facilitate the implementation and support of SAP Sales and Distribution (SD) modules, with a primary focus on Return Merchandise Authorization (RMA) processes and their integration with CRM systems.

Jobs on Cash

Operations Manager

Columbia, IL · On-site

Manage the Return Merchandise Authorization (RMA) process for product returns. * Perform other related duties as assigned. Qualifications: * Education: Bachelor's degree in operations management ...

Bedgear

Quality Technician

Rock Hill, SC · On-site

$18.82 - $28/hr

RMA (Return Merchandise Authorization) Management * Perform initial inspections of returned items and report findings per standard RMA process. * Maintain RMA inventory and ensure proper case closure ...

Employee Magnets

Sr. Engineer - Product

Fort Worth, TX · On-site

The Senior Product Engineer oversees the RMA (Return Merchandise Authorization) service while also managing communication with customers and project stakeholders. This role plays a crucial part in ...

1stVision Inc

Be Seen First

Administrative Assistant/Shipping & Receiving Coordinator

Andover, MA · On-site

$25 - $30/hr

Manage all shipping and receiving activities, including verifying, processing, and documenting incoming and outgoing shipments * Oversee RMA (Return Merchandise Authorization) processes, ensuring ...

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How much do return merchandise authorization manager jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for return merchandise authorization manager in the United States is $23.88, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $26.68 per hour, depending on experience, location, and employer.

What are some common challenges faced by a Return Merchandise Authorization (RMA) Manager, and how can they be addressed?

RMA Managers often encounter challenges such as managing high volumes of returns, ensuring efficient communication between customers, warehouses, and suppliers, and minimizing processing delays. Effective RMA Managers implement clear return policies, leverage software tools for tracking, and maintain strong relationships across departments to facilitate smooth operations. Proactive problem-solving and continuous process improvement are key to reducing errors, preventing bottlenecks, and maintaining customer satisfaction.

What does a Return Merchandise Authorization (RMA) Manager do?

A Return Merchandise Authorization (RMA) Manager oversees the process of handling product returns, ensuring that returned goods are received, inspected, and processed according to company policies. They coordinate with customers, warehouses, and manufacturers to authorize returns, issue refunds or replacements, and resolve any issues that arise. The RMA Manager also develops and implements procedures to streamline returns, reduce costs, and improve customer satisfaction. Their role is critical in maintaining inventory accuracy and upholding the company's reputation for customer service.

What is the difference between Return Merchandise Authorization Manager vs Customer Service Representative?

Return Merchandise Authorization ManagerCustomer Service Representative
Focuses on managing return processes, authorizations, and policiesHandles customer inquiries, complaints, and support
Requires knowledge of return procedures, inventory, and company policiesRequires strong communication, problem-solving, and product knowledge
Typically works in logistics, retail, or manufacturing industriesWorks across various industries including retail, telecom, and service sectors
Commonly requires customer service experience, organizational skills, and familiarity with return systemsRequires excellent communication skills, patience, and customer service experience

The Return Merchandise Authorization Manager primarily manages the return process and policies, ensuring smooth operations. In contrast, Customer Service Representatives focus on assisting customers directly with inquiries and issues. While both roles require customer service skills, the manager role involves more process oversight and policy management, often within logistics or retail environments.

What are the key skills and qualifications needed to thrive as a Return Merchandise Authorization (RMA) Manager, and why are they important?

To thrive as an RMA Manager, you need expertise in returns processing, inventory management, and a solid understanding of warranty policies, often supported by a degree in business or supply chain management. Familiarity with ERP systems, returns management software, and data analysis tools like Excel is typically required. Strong problem-solving, attention to detail, and effective communication skills help manage customer expectations and coordinate cross-functional teams. These skills are crucial for ensuring efficient returns operations, minimizing losses, and maintaining customer satisfaction.
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Return Merchandise Authorization Manager jobs near you

Return Merchandise Authorization Coordinator

Allient Incorporated

Tulsa, OK • On-site

$16 - $21/hr

Full-time

Posted 3 days ago

Allient rating

8.0

Company rating: 8.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

140th of 417 rated machine equipment manufacturers

Job description

Allient Inc. is in growth mode and currently seeking a Return Merchandise Authorization Coordinator to join our team in Tulsa, Oklahoma.

The RMA Coordinator manages and facilitates the return merchandise authorization (RMA) process, ensuring timely and accurate handling of returned equipment, materials, parts, and assemblies. This role coordinates the flow of returned goods, maintains accurate records, and works cross-functionally to support customer satisfaction and efficient resolution of return-related issues.

Responsibilities:
  • Receives returned material, processes RMA transactions, and coordinates inspection, disposition, and restocking or routing of returned items. Maintains accurate manual and electronic records of all return activities.
  • Provides assistance to internal teams (Customer Service, Quality, Production, and Materials) to support timely resolution of customer returns and improve overall customer satisfaction.
  • Tracks and manages RMA cases to ensure timely processing, closure, and communication. Analyzes return data to identify trends, root causes, and recommends corrective actions to prevent recurrence.
  • Verifies incoming returned product counts and condition against RMA documentation, packing slips, and Bills of Lading. Coordinates outbound shipments related to replacements, repairs, or returns to vendors.
  • Prepares all necessary documentation for returns, including RMA forms, shipping paperwork, and customs documentation for international returns and vendor returns.
  • Supports incoming inspection and quality evaluation of returned products to ensure compliance with engineering and quality standards.
  • Coordinates with Quality, Engineering, and Operations to determine disposition of returned materials (repair, replace, scrap, or return to vendor).
  • Communicates with customers and internal stakeholders regarding RMA status, approvals, and resolution timelines.
  • Supports continuous improvement of RMA processes and systems, including ERP updates and workflow enhancements.

Minimum Qualifications:

  • High School Degree, or equivalent years of experience.
  • 3 – 5 years of related experience in customer service, returns processing, logistics, or materials coordination.
  • Knowledge of manufacturing operations, inventory control, and/or reverse logistics processes.
Work Environment:
  • Predominately office environment with occasional exposure to warehouse and production floor areas.
  • While in operational areas, employee may be exposed to moving mechanical parts and required to wear appropriate protective equipment such as safety glasses.
  • Occasionally will have to lift and/or transport items weighing between 10 and 30 pounds.


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To learn more about Allient Inc. visit www.Allient.com


Allient Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.