ZipRecruiter

Log In

1

Return Merchandise Authorization Manager Jobs (NOW HIRING)

SolGenie

SAP OTC RMA Consultant

Santa Clarita, CA · On-site

$64 - $87.25/hr

Facilitate the implementation and support of SAP Sales and Distribution (SD) modules, with a primary focus on Return Merchandise Authorization (RMA) processes and their integration with CRM systems.

Bedgear

Quality Technician

Rock Hill, SC · On-site

$18.82 - $28/hr

RMA (Return Merchandise Authorization) Management * Perform initial inspections of returned items and report findings per standard RMA process. * Maintain RMA inventory and ensure proper case closure ...

Jobs on Cash

Operations Manager

Columbia, IL · On-site

Manage the Return Merchandise Authorization (RMA) process for product returns. * Perform other related duties as assigned. Qualifications: * Education: Bachelor's degree in operations management ...

Employee Magnets

Sr. Engineer - Product

Fort Worth, TX · On-site

The Senior Product Engineer oversees the RMA (Return Merchandise Authorization) service while also managing communication with customers and project stakeholders. This role plays a crucial part in ...

BAMM USA

Warehouse Associate

Westford, MA · On-site

$16.75 - $19.75/hr

Performs Return Merchandise Authorization (RMA) request processing and tracking * Communicates with ISR's, NAMS and PM's, CSC ops (Techs, C/A, CSC management team) * Tracks order shipments * Performs ...

Employee Magnets

Sr. Engineer - Product

Fort Worth, TX · On-site

The Senior Product Engineer oversees the RMA (Return Merchandise Authorization) service while also managing communication with customers and project stakeholders. This role plays a crucial part in ...

Brady Corporation

Assembly Technician

Pittsburgh, PA · On-site

$17 - $21.25/hr

Process daily Return Merchandise Authorization (RMA) documents daily; unpack, sort, and record all necessary information (e.g., model numbers, part numbers, and customer information). * Perform ...

next page

Showing results 1-20

All JobsRetail JobsMerchandising JobsRetail Merchandising Manager JobsReturn Merchandise Authorization Manager Jobs

Return Merchandise Authorization Manager information

See salary details

$5

$23

$56

How much do return merchandise authorization manager jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for return merchandise authorization manager in the United States is $23.88, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $26.68 per hour, depending on experience, location, and employer.

What does a Return Merchandise Authorization (RMA) manager do?

A Return Merchandise Authorization (RMA) Manager oversees the process of handling product returns, ensuring that returned goods are received, inspected, and processed according to company policies. They coordinate with customers, warehouses, and manufacturers to authorize returns, issue refunds or replacements, and resolve any issues that arise. The RMA Manager also develops and implements procedures to streamline returns, reduce costs, and improve customer satisfaction. Their role is critical in maintaining inventory accuracy and upholding the company's reputation for customer service.

What are the key skills and qualifications needed to thrive as a Return Merchandise Authorization (RMA) manager?

To thrive as an RMA Manager, you need expertise in returns processing, inventory management, and a solid understanding of warranty policies, often supported by a degree in business or supply chain management. Familiarity with ERP systems, returns management software, and data analysis tools like Excel is typically required. Strong problem-solving, attention to detail, and effective communication skills help manage customer expectations and coordinate cross-functional teams. These skills are crucial for ensuring efficient returns operations, minimizing losses, and maintaining customer satisfaction.

What are some common challenges faced by a Return Merchandise Authorization (RMA) manager, and how can they be addressed?

RMA Managers often encounter challenges such as managing high volumes of returns, ensuring efficient communication between customers, warehouses, and suppliers, and minimizing processing delays. Effective RMA Managers implement clear return policies, leverage software tools for tracking, and maintain strong relationships across departments to facilitate smooth operations. Proactive problem-solving and continuous process improvement are key to reducing errors, preventing bottlenecks, and maintaining customer satisfaction.

What is the difference between Return Merchandise Authorization Manager vs Customer Service Representative?

Return Merchandise Authorization ManagerCustomer Service Representative
Focuses on managing return processes, authorizations, and policiesHandles customer inquiries, complaints, and support
Requires knowledge of return procedures, inventory, and company policiesRequires strong communication, problem-solving, and product knowledge
Typically works in logistics, retail, or manufacturing industriesWorks across various industries including retail, telecom, and service sectors
Commonly requires customer service experience, organizational skills, and familiarity with return systemsRequires excellent communication skills, patience, and customer service experience

The Return Merchandise Authorization Manager primarily manages the return process and policies, ensuring smooth operations. In contrast, Customer Service Representatives focus on assisting customers directly with inquiries and issues. While both roles require customer service skills, the manager role involves more process oversight and policy management, often within logistics or retail environments.

More about Return Merchandise Authorization Manager jobs

What cities are hiring for Return Merchandise Authorization Manager jobs?

Cities with the most Return Merchandise Authorization Manager job openings:

What are the most commonly searched types of Return Merchandise Authorization jobs?

The most popular types of Return Merchandise Authorization jobs are:

What states have the most Return Merchandise Authorization Manager jobs?

States with the most job openings for Return Merchandise Authorization Manager jobs include:

What job categories do people searching Return Merchandise Authorization Manager jobs look for?

The top searched job categories for Return Merchandise Authorization Manager jobs are:

Return Merchandise Authorization Manager jobs near you
Infographic showing various Return Merchandise Authorization Manager job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $49,663 per year, or $23.9 per hour.

Korean Bilingual Returns Authorization Manager

Huntsville, AL • On-site

LG Electronics
Electronics and Appliance Stores • 10K+ employees

7.1

Company rating: 7.1 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

114th of 159 rated electronics manufacturers

People enjoy working here

Good employer

Respectful managers

Learn more about LG Electronicsexternal

Full-time

Posted 27 days ago

Job description

What we can offer: 

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. 

 We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value.  At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill-and equal, merit-based opportunities across the board.  We want our colleagues to grow with our global business.  That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits.  Come join the team! 

 The Opportunity:

We are seeking a highly organized and detail-oriented Returns Authorization Manager to join our team in the consumer electronics industry. This role is responsible for overseeing the end-to-end returns authorization process, ensuring all return requests are managed efficiently, accurately, and in compliance with company policies and industry standards.

The Returns Authorization Manager will work closely with key retail partners, including LG product dealers such as Home Depot and Costco, as well as internal teams across Customer Service, Logistics, Quality and Finance to streamline operations and enhance the overall customer experience.

This position plays a critical role in optimizing returns workflows, reducing processing times, and controlling associated costs. The ideal candidate will analyze return trends, track and report on key performance metrics, and recommend process improvements to reduce product defects and improve overall product quality.

The successful candidate will bring strong leadership, analytical, and problem-solving skills, along with the ability to thrive in a fast-paced, technology-driven environment. This is an excellent opportunity for a professional who excels at managing complex operational processes and driving continuous improvement within a dynamic consumer electronics organization.

Responsibilities:

  • Oversee and manage the end-to-end returns authorization process, ensuring timely resolution and a high level of service within the consumer electronics sector.
  • Develop, implement, and continuously improve policies and procedures to ensure efficient and accurate processing of product returns.
  • Partner with Customer Service, Logistics, Quality Assurance, and Finance teams to ensure seamless and compliant returns operations.
  • Analyze return data to identify trends, recurring issues, and root causes; recommend and implement corrective actions to reduce return rates.
  • Ensure adherence to company policies, warranty terms, and applicable industry regulations related to returns and exchanges.
  • Prepare and present detailed reports on returns performance metrics, cost impact, and process effectiveness to senior leadership.
  • Lead, coach, and develop the returns team, promoting a culture of accountability, continuous improvement, and operational excellence.
  • Collaborate with vendors and suppliers to address product defects, manage warranty claims, and drive resolution of quality-related issues.

Education / Experience:

  • Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
  • Minimum of 5 years of experience in returns management, logistics, or supply chain operations within the consumer electronics industry.
  • Strong understanding of returns authorization processes, warranty policies, and consumer electronics products.
  • Demonstrated leadership and team management experience, with the ability to drive performance and motivate staff.
  • Excellent analytical, organizational, and problem-solving skills.
  • Proficiency in data analysis and experience with ERP, CRM, or other relevant business systems.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively across departments and with external partners.
  • Highly detail-oriented and able to manage multiple priorities in a fast-paced environment.

#LI-TF1

What LG Electronics employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply