ZipRecruiter

Log In

1

Return Merchandise Authorization Manager Jobs (NOW HIRING)

Ducommun

Aftermarket Services Coordinator

Appleton, WI

$19.25 - $24.50/hr

... Return Merchandise Authorization (RMA) process for defective ordamaged products returned by ... Collaborate with program managers to ensure that customers receive timely updates and resolutions.

Classet

Warehouse Driver

East Rutherford, NJ · On-site

$20 - $22/hr

Experience managing RMA (Return Merchandise Authorization) processes Benefits * Health, dental, and vision insurance * 401(k) with company match * HSA and FSA accounts * 10 paid holidays and flexible ...

Pacer Group

Sales Process Associate

Plymouth, MN · On-site

$14.75 - $20/hr

... M data as directed, and generate and monitor reports * Review, submit, and track job packages; process return merchandise authorization (RMA) requests * Execute other duties as assigned Position ...

Intellectt INC

Logistics Coordinator I

Carterville, IL · On-site

$18.75 - $25/hr

... RMAs (Return Merchandise Authorizations) and shipments, including inventory control, order ... Manager's Requested Bill Rate : (No Value) * Does the position allow for the worker to be virtual ...

Classet

Warehouse Driver

East Rutherford, NJ · On-site

$20 - $22/hr

Experience managing RMA (Return Merchandise Authorization) processes Benefits * Health, dental, and vision insurance * 401(k) with company match * HSA and FSA accounts * 10 paid holidays and flexible ...

Classet

Warehouse Driver

East Rutherford, NJ · On-site

$20 - $22/hr

Experience managing RMA (Return Merchandise Authorization) processes Benefits * Health, dental, and vision insurance * 401(k) with company match * HSA and FSA accounts * 10 paid holidays and flexible ...

Sanmina

RMA Repair Technician

Pleasant Prairie, WI · On-site

The RMA (Return Merchandise Authorization) Repair Technician Coordinator bridges logistics and ... and manage multiple requests simultaneously Escalate problems as appropriate Driving cost ...

xAI

Inventory Specialist

Memphis, TN · On-site

$17.25 - $21.75/hr

Manage Return Merchandise Authorization (RMA) processes, including inspection, documentation, and coordination with vendors for returns and repairs. * Perform accurate data entry for inventory ...

xAI

Inventory Specialist

Southaven, MS · On-site

$16.75 - $21.25/hr

Manage Return Merchandise Authorization (RMA) processes, including inspection, documentation, and coordination with vendors for returns and repairs. * Perform accurate data entry for inventory ...

trimarkusa

Inventory Control Coordinator

Lewisville, TX · On-site

$17.75 - $22.50/hr

Manage inventory adjustments in the Navision system and send weekly cycle count reports to stakeholders. RMA and Returned Products: * Oversee the processing of Return Merchandise Authorization (RMA ...

trimarkusa

Inventory Control Coordinator

Lewisville, TX · On-site

$17.75 - $22.50/hr

Manage inventory adjustments in the Navision system and send weekly cycle count reports to stakeholders. RMA and Returned Products: * Oversee the processing of Return Merchandise Authorization (RMA ...

next page

Showing results 1-20

All JobsReturn Merchandise Authorization JobsReturn Merchandise Authorization Manager Jobs

Return Merchandise Authorization Manager information

See salary details

$5

$23

$56

How much do return merchandise authorization manager jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for return merchandise authorization manager in the United States is $23.88, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $26.68 per hour, depending on experience, location, and employer.

What are some common challenges faced by a Return Merchandise Authorization (RMA) Manager, and how can they be addressed?

RMA Managers often encounter challenges such as managing high volumes of returns, ensuring efficient communication between customers, warehouses, and suppliers, and minimizing processing delays. Effective RMA Managers implement clear return policies, leverage software tools for tracking, and maintain strong relationships across departments to facilitate smooth operations. Proactive problem-solving and continuous process improvement are key to reducing errors, preventing bottlenecks, and maintaining customer satisfaction.

What does a Return Merchandise Authorization (RMA) Manager do?

A Return Merchandise Authorization (RMA) Manager oversees the process of handling product returns, ensuring that returned goods are received, inspected, and processed according to company policies. They coordinate with customers, warehouses, and manufacturers to authorize returns, issue refunds or replacements, and resolve any issues that arise. The RMA Manager also develops and implements procedures to streamline returns, reduce costs, and improve customer satisfaction. Their role is critical in maintaining inventory accuracy and upholding the company's reputation for customer service.

What is the difference between Return Merchandise Authorization Manager vs Customer Service Representative?

Return Merchandise Authorization ManagerCustomer Service Representative
Focuses on managing return processes, authorizations, and policiesHandles customer inquiries, complaints, and support
Requires knowledge of return procedures, inventory, and company policiesRequires strong communication, problem-solving, and product knowledge
Typically works in logistics, retail, or manufacturing industriesWorks across various industries including retail, telecom, and service sectors
Commonly requires customer service experience, organizational skills, and familiarity with return systemsRequires excellent communication skills, patience, and customer service experience

The Return Merchandise Authorization Manager primarily manages the return process and policies, ensuring smooth operations. In contrast, Customer Service Representatives focus on assisting customers directly with inquiries and issues. While both roles require customer service skills, the manager role involves more process oversight and policy management, often within logistics or retail environments.

What are the key skills and qualifications needed to thrive as a Return Merchandise Authorization (RMA) Manager, and why are they important?

To thrive as an RMA Manager, you need expertise in returns processing, inventory management, and a solid understanding of warranty policies, often supported by a degree in business or supply chain management. Familiarity with ERP systems, returns management software, and data analysis tools like Excel is typically required. Strong problem-solving, attention to detail, and effective communication skills help manage customer expectations and coordinate cross-functional teams. These skills are crucial for ensuring efficient returns operations, minimizing losses, and maintaining customer satisfaction.
More about Return Merchandise Authorization Manager jobs
What cities are hiring for Return Merchandise Authorization Manager jobs? Cities with the most Return Merchandise Authorization Manager job openings:
What are the most commonly searched types of Return Merchandise Authorization jobs? The most popular types of Return Merchandise Authorization jobs are:
What states have the most Return Merchandise Authorization Manager jobs? States with the most job openings for Return Merchandise Authorization Manager jobs include:
What job categories do people searching Return Merchandise Authorization Manager jobs look for? The top searched job categories for Return Merchandise Authorization Manager jobs are:
Return Merchandise Authorization Manager jobs near you
Aftermarket Services Coordinator

Aftermarket Services Coordinator

Ducommun

Appleton, WI

$19.25 - $24.50/hr

Other

Posted 21 days ago

Ducommun rating

7.7

Company rating: 7.7 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

46th of 60 rated aerospace companies

Job description

Aftermarket ServicesCoordinator

The Aftermarket Services Coordinator is responsible formanaging the Return Merchandise Authorization (RMA) process for defective ordamaged products returned by customers. This role ensures that all returns are processedin a timely and efficient manner, including verifying return requests,coordinating repairs or replacements, and maintaining detailed records. TheAftermarket Services Coordinator works closely with quality control, inventorymanagement, customer service, and production teams to resolve customer issueswhile ensuring minimal disruption to the manufacturing process.

Who are we?

Founded in 1849, Ducommun is the oldest company in California. Starting as a hardware supply store during the California Gold Rush and eventually assisted in the birth of the aerospace industry in Southern California by providing aircraft aluminum to early aerospace pioneers like Lindbergh, Douglas and Lockheed. 

Today Ducommun is a global provider of innovative manufacturing solutions for customers in the aerospace, defense and industrial markets. We specialize in electronic and structural systems, producing complex products and components for commercial aircraft platforms, mission-critical military and space programs, and sophisticated industrial applications. 

Our Facility in Appleton, WI manufactures state-of-the-art circuit boards for Aerospace and Defense as well as Industrial and Medical Industries. 

Standard EssentialFunctions

  • Handle customer RMA requests, including verifying product issues and validating compliance with return policies.
  • Issue RMA numbers and provide customers with return instructions.
  • Maintain a professional relationship with customers, ensuring that returned products are processed quickly and that customers are informed throughout the process.
  • Collaborate with customer service to ensure effective communication with customers regarding return statuses and assist in resolving any customer complaints or dissatisfaction related to product returns.
  • Collaborate with program managers to ensure that customers receive timely updates and resolutions.
  • Coordinate with the Quality Control department to inspect returned items and determine the cause of failure or defect.
  • Document the condition of returned products and categorize them (e.g., for repair, replacement, or return to vendor).
  • Provide feedback to the manufacturing and engineering teams regarding recurring product issues and potential improvements.
  • Identify patterns in returns and work with production teams to identify potential issues in manufacturing processes.
  • Track and update return-related inventory, ensuring that all returned products are properly logged, tagged, and categorized in the system.
  • Collaborate with inventory management teams to process returned goods, ensuring that stock levels are accurately updated.
  • Prepare and maintain documentation for all RMA transactions, including shipping, repair, or replacement actions.
  • Ensure adherence to all company policies and legal regulations regarding returns and product warranty processes.
  • Ensure compliance with environmental regulations concerning returned products, including proper disposal or recycling of defective items.

What Ducommun employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply