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Return Merchandise Authorization Manager Jobs (NOW HIRING)

Manufacturing Inc

Inventory Coordinator

Bolton, MA

$18 - $19/hr

Inventory & RMA Management: Monitor RMA (Return Merchandise Authorization) inventory control on a continuous basis and conduct daily inventory counts. * Cross-Departmental Collaboration: Coordinate ...

Sanmina

RMA Repair Technician

Pleasant Prairie, WI · On-site

The RMA (Return Merchandise Authorization) Repair Technician Coordinator bridges logistics and ... and manage multiple requests simultaneously Escalate problems as appropriate Driving cost ...

Scan source

Manifester 2nd Shift (Shipping)

Southaven, MS · On-site

$14.50 - $17.50/hr

Stack outgoing sales orders and return merchandise authorizations. * Verifies carrier shipping method. * Stack boxes on the correct carrier pallet to meet shipping requirements. * Assists with month ...

New

trimarkusa

Inventory Control Coordinator

Lewisville, TX

$17.75 - $22.50/hr

Manage inventory adjustments in the Navision system and send weekly cycle count reports to stakeholders. RMA and Returned Products: * Oversee the processing of Return Merchandise Authorization (RMA ...

trimarkusa

Inventory Control Coordinator

Lewisville, TX · On-site

$17.75 - $22.50/hr

Manage inventory adjustments in the Navision system and send weekly cycle count reports to stakeholders. RMA and Returned Products: * Oversee the processing of Return Merchandise Authorization (RMA ...

SpaceXAI

Inventory Specialist

Memphis, TN · On-site

$17.25 - $21.75/hr

Manage Return Merchandise Authorization (RMA) processes, including inspection, documentation, and coordination with vendors for returns and repairs. * Perform accurate data entry for inventory ...

trimarkusa

Coordinator, Inventory Control

Bedford Park, IL · On-site

$19.25 - $24.50/hr

Manage inventory adjustments in the Navision system and send weekly cycle count reports to stakeholders. RMA and Returned Products: * Oversee the processing of Return Merchandise Authorization (RMA ...

trimarkusa

Coordinator, Inventory Control

Bedford Park, IL

$19.25 - $24.50/hr

Manage inventory adjustments in the Navision system and send weekly cycle count reports to stakeholders. RMA and Returned Products: * Oversee the processing of Return Merchandise Authorization (RMA ...

SpaceXAI

Inventory Specialist

Memphis, TN · On-site

$17.25 - $21.75/hr

Manage Return Merchandise Authorization (RMA) processes, including inspection, documentation, and coordination with vendors for returns and repairs. * Perform accurate data entry for inventory ...

New

trimarkusa

Coordinator, Inventory Control

Bedford Park, IL

$19.25 - $24.50/hr

Manage inventory adjustments in the Navision system and send weekly cycle count reports to stakeholders. RMA and Returned Products: * Oversee the processing of Return Merchandise Authorization (RMA ...

SpaceXAI

Inventory Specialist

Southaven, MS

$16.75 - $21.25/hr

Manage Return Merchandise Authorization (RMA) processes, including inspection, documentation, and coordination with vendors for returns and repairs. * Perform accurate data entry for inventory ...

BGI Group Inc

Customer Operations Specialist

Houston, TX · On-site

$23 - $25/hr

Process and manage customer orders, including order updates, backorders, and transfers ... Process Return Merchandise Authorizations (RMAs) in accordance with company policies. * Maintain ...

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Return Merchandise Authorization Manager information

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How much do return merchandise authorization manager jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for return merchandise authorization manager in the United States is $23.88, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $26.68 per hour, depending on experience, location, and employer.

What are some common challenges faced by a Return Merchandise Authorization (RMA) Manager, and how can they be addressed?

RMA Managers often encounter challenges such as managing high volumes of returns, ensuring efficient communication between customers, warehouses, and suppliers, and minimizing processing delays. Effective RMA Managers implement clear return policies, leverage software tools for tracking, and maintain strong relationships across departments to facilitate smooth operations. Proactive problem-solving and continuous process improvement are key to reducing errors, preventing bottlenecks, and maintaining customer satisfaction.

What does a Return Merchandise Authorization (RMA) Manager do?

A Return Merchandise Authorization (RMA) Manager oversees the process of handling product returns, ensuring that returned goods are received, inspected, and processed according to company policies. They coordinate with customers, warehouses, and manufacturers to authorize returns, issue refunds or replacements, and resolve any issues that arise. The RMA Manager also develops and implements procedures to streamline returns, reduce costs, and improve customer satisfaction. Their role is critical in maintaining inventory accuracy and upholding the company's reputation for customer service.

What is the difference between Return Merchandise Authorization Manager vs Customer Service Representative?

Return Merchandise Authorization ManagerCustomer Service Representative
Focuses on managing return processes, authorizations, and policiesHandles customer inquiries, complaints, and support
Requires knowledge of return procedures, inventory, and company policiesRequires strong communication, problem-solving, and product knowledge
Typically works in logistics, retail, or manufacturing industriesWorks across various industries including retail, telecom, and service sectors
Commonly requires customer service experience, organizational skills, and familiarity with return systemsRequires excellent communication skills, patience, and customer service experience

The Return Merchandise Authorization Manager primarily manages the return process and policies, ensuring smooth operations. In contrast, Customer Service Representatives focus on assisting customers directly with inquiries and issues. While both roles require customer service skills, the manager role involves more process oversight and policy management, often within logistics or retail environments.

What are the key skills and qualifications needed to thrive as a Return Merchandise Authorization (RMA) Manager, and why are they important?

To thrive as an RMA Manager, you need expertise in returns processing, inventory management, and a solid understanding of warranty policies, often supported by a degree in business or supply chain management. Familiarity with ERP systems, returns management software, and data analysis tools like Excel is typically required. Strong problem-solving, attention to detail, and effective communication skills help manage customer expectations and coordinate cross-functional teams. These skills are crucial for ensuring efficient returns operations, minimizing losses, and maintaining customer satisfaction.
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Return Merchandise Authorization Manager jobs near you
Infographic showing various Return Merchandise Authorization Manager job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $49,663 per year, or $23.9 per hour.

Inventory Coordinator

Manufacturing Inc

Bolton, MA

$18 - $19/hr

Full-time

Medical

Re-posted 7 days ago

Job description

We are seeking a dedicated and detail-oriented Inventory Customer Support to join our fast-paced, collaborative team. In this onsite role, you will act as a vital link between our customers and internal sales agents, managing product returns, repairs, and credits. You will gain extensive knowledge of popular consumer electronics—including earbuds, mobile phones, and gaming accessories—to deliver top-tier support via phone, email, and messaging platforms. Additionally, you will play a hands-on role in quality control, product testing, and daily inventory management.

Compensation and Benefits
  • Pay Rate: $18.00 - $19.00 per hour to start. (Starting pay is determined by a variety of factors, including the candidate's prior work experience, education, job-specific certifications, and technical skills).
  • Schedule: Monday through Friday, 8:00 AM – 5:00 PM (100% ONSITE). Possible overtime may be required.
  • Benefits: We offer a robust benefits package that includes comprehensive health insurance and an incentive recognition bonus program (benefits are based on standard eligibility requirements).
Responsibilities Include
  • Customer & Sales Coordination: Partner with customers and internal sales agents to process customer support requests, merchandise replacements, credits, and equipment repairs.
  • Product Testing & Reporting: Evaluate and report on the status of all returns, repairs, and equipment defects.
  • Inventory & RMA Management: Monitor RMA (Return Merchandise Authorization) inventory control on a continuous basis and conduct daily inventory counts.
  • Cross-Departmental Collaboration: Coordinate with internal departments to ensure the quick, accurate shipment of products.
Skills and Qualifications
  • Core Requirements: Good attendance, a professional attitude, reliable transportation, and the ability to listen and follow instructions closely.
  • Technical & Core Skills: Basic experience with inventory and quality control, strong problem-solving abilities, and keen attention to detail.
  • Communication: Ability to read, write, and speak English fluently with excellent verbal and written communication skills.
  • Computer Skills: Proficient computer skills are required (though you will receive full training on our specific system).
  • Physical & Environment: Ability to lift up to 35 lbs and a preference for a fast-paced, demanding, team-oriented environment.
What's in It for You
  • Product Expertise: Expand your knowledge base by learning all about the latest consumer electronics, including earbuds, mobile phones, gaming accessories, and more.
  • Comprehensive Training: Receive full, hands-on training on our internal systems and software.
  • Career Growth: Build foundational skills in both client relations and supply chain/inventory management within a supportive team environment.

Apply Now Ready to make a difference? Apply today by submitting your resume and a brief cover letter through our online portal! We look forward to reviewing your application. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.