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Return Merchandise Authorization Manager Jobs (NOW HIRING)

Classet

Warehouse Driver

Manchester, NH · On-site

$20 - $22/hr

Experience managing RMA (Return Merchandise Authorization) processes Benefits * Health, dental, and vision insurance * 401(k) with company match * HSA and FSA accounts * 10 paid holidays and flexible ...

Classet

Warehouse Driver

Manchester, NH · On-site

$20 - $22/hr

Experience managing RMA (Return Merchandise Authorization) processes Benefits * Health, dental, and vision insurance * 401(k) with company match * HSA and FSA accounts * 10 paid holidays and flexible ...

Classet

Warehouse Driver

Manchester, NH · On-site

$20 - $22/hr

Experience managing RMA (Return Merchandise Authorization) processes Benefits * Health, dental, and vision insurance * 401(k) with company match * HSA and FSA accounts * 10 paid holidays and flexible ...

Classet

Warehouse Driver

Manchester, NH · On-site

$20 - $22/hr

Experience managing RMA (Return Merchandise Authorization) processes Benefits * Health, dental, and vision insurance * 401(k) with company match * HSA and FSA accounts * 10 paid holidays and flexible ...

Intellectt INC

Logistics Coordinator I

Carterville, IL · On-site

$30/hr

... RMAs (Return Merchandise Authorizations) and shipments, including inventory control, order ... Manager's Requested Bill Rate : (No Value) * Does the position allow for the worker to be virtual ...

Intellectt INC

Sales Process Associate

Plymouth, MN · On-site

$22/hr

... M data as directed, and generate and monitor reports Review, submit, and track job packages; process return merchandise authorization (RMA) requests Execute other duties as assigned Position ...

Ducommun

Aftermarket Services Coordinator

Appleton, WI · On-site

$19.25 - $24.50/hr

... Return Merchandise Authorization (RMA) process for defective ordamaged products returned by ... Collaborate with program managers to ensure that customers receive timely updates and resolutions.

trimarkusa

Inventory Control Coordinator

Lewisville, TX

$17.75 - $22.50/hr

Manage inventory adjustments in the Navision system and send weekly cycle count reports to stakeholders. RMA and Returned Products: * Oversee the processing of Return Merchandise Authorization (RMA ...

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How much do return merchandise authorization manager jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for return merchandise authorization manager in the United States is $23.88, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $26.68 per hour, depending on experience, location, and employer.

What are some common challenges faced by a Return Merchandise Authorization (RMA) Manager, and how can they be addressed?

RMA Managers often encounter challenges such as managing high volumes of returns, ensuring efficient communication between customers, warehouses, and suppliers, and minimizing processing delays. Effective RMA Managers implement clear return policies, leverage software tools for tracking, and maintain strong relationships across departments to facilitate smooth operations. Proactive problem-solving and continuous process improvement are key to reducing errors, preventing bottlenecks, and maintaining customer satisfaction.

What does a Return Merchandise Authorization (RMA) Manager do?

A Return Merchandise Authorization (RMA) Manager oversees the process of handling product returns, ensuring that returned goods are received, inspected, and processed according to company policies. They coordinate with customers, warehouses, and manufacturers to authorize returns, issue refunds or replacements, and resolve any issues that arise. The RMA Manager also develops and implements procedures to streamline returns, reduce costs, and improve customer satisfaction. Their role is critical in maintaining inventory accuracy and upholding the company's reputation for customer service.

What is the difference between Return Merchandise Authorization Manager vs Customer Service Representative?

Return Merchandise Authorization ManagerCustomer Service Representative
Focuses on managing return processes, authorizations, and policiesHandles customer inquiries, complaints, and support
Requires knowledge of return procedures, inventory, and company policiesRequires strong communication, problem-solving, and product knowledge
Typically works in logistics, retail, or manufacturing industriesWorks across various industries including retail, telecom, and service sectors
Commonly requires customer service experience, organizational skills, and familiarity with return systemsRequires excellent communication skills, patience, and customer service experience

The Return Merchandise Authorization Manager primarily manages the return process and policies, ensuring smooth operations. In contrast, Customer Service Representatives focus on assisting customers directly with inquiries and issues. While both roles require customer service skills, the manager role involves more process oversight and policy management, often within logistics or retail environments.

What are the key skills and qualifications needed to thrive as a Return Merchandise Authorization (RMA) Manager, and why are they important?

To thrive as an RMA Manager, you need expertise in returns processing, inventory management, and a solid understanding of warranty policies, often supported by a degree in business or supply chain management. Familiarity with ERP systems, returns management software, and data analysis tools like Excel is typically required. Strong problem-solving, attention to detail, and effective communication skills help manage customer expectations and coordinate cross-functional teams. These skills are crucial for ensuring efficient returns operations, minimizing losses, and maintaining customer satisfaction.
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Return Merchandise Authorization Manager jobs near you
Infographic showing various Return Merchandise Authorization Manager job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $49,663 per year, or $23.9 per hour.

RMA Account Clerk

Join The Team At PAX Technology | See All Open Positions

Jacksonville, FL • On-site

$16.75 - $21.75/hr

Other

Posted 3 days ago

Job description

The RMA Account Clerk is responsible for assisting with the overall handling of units returned for repair as well as maintaining positive relations with customers utilizing the RMA service.

DUTIES AND RESPONSIBILITIES:

  • Tracking Return Merchandise Authorization (RMA) accounts for Point of Sale (POS) terminals shipped by customers for service.
  • Responding to e-mails and tickets throughout the RMA process.
  • Prioritizing RMAs for repair by shop technicians.
  • Coordinate with Repair Department to facilitate unit service.
  • Maintaining inventory integrity through attention to detail and regularly performed audits.
  • Perform warranty status verifications of terminals.
  • Draft invoices to charge for out-of-warranty repairs.
  • Receive, inspect and catalogue inbound Point of Sale (POS) terminals shipped by customers for repair.
  • Enter received units into inventory and sort for storage.
  • Inspect, package and ship outbound Point of Sale (POS) terminals shipped by customers for repair.
  • Update unit status in inventory as needed.
  • Maintain high levels of ethical standards to protect customer data and property.
  • Maintain inventory integrity through attention to detail and regularly performed audits.
  • Operate in a safe and efficient manner in a warehouse environment.

MINIMUM REQUIREMENTS:

  • A positive and professional attitude.
  • Integrity and honesty.
  • Ability to clearly and professionally communicate verbally and in writing.
  • A desire to learn, and the ability to listen and ask questions.
  • High School degree or equivalent.
  • Ability to adapt to changes in workflow and shifts in priority.
  • Ability to lift up to 25 pounds.
  • Ability to bend, kneel, lift, pull, push, sit, stand, stoop.
  • Ability to climb stairs and ladders.
  • MS Excel Proficiency.
  • MS Word Proficiency.
  • MS Outlook Proficiency.
  • Windows OS Proficiency.
  • 1-year customer service experience preferred.
  • Customer support experience preferred.
  • Inventory control experience preferred.

Job Types: Full-time, Contract

Schedule:

  • 8 hour shift

Education:

  • High school or equivalent (Preferred)

Experience:

  • SQL: 1 year (Preferred)

Work Location: One location

Apply