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Return Merchandise Authorization Manager Jobs (NOW HIRING)

Legacy Paper & Packaging

Warehouse Admin

Houston, TX · On-site

This is achieved by accurately receiving purchase orders, processing return merchandise authorizations, processing shipment confirmations, and other assorted tasks. The position requires a positive ...

Robert Half

Administrative Assistant

Liverpool, NY · On-site

$18 - $19/hr

Process Return Merchandise Authorization (RMA) requests received from the QC department. • ... manage multiple priorities while maintaining strong attention to detail and accuracy. • Strong ...

Star Pipe Products

Be Seen First

RMA Specialist

Houston, TX · On-site

$22 - $23/hr

... RMA (Return Merchandise Authorization) Specialist with Accounting Knowledge is a critical role responsible for managing the entire RMA process while ensuring accurate financial recording and ...

PDI

Vendor Returns Specialist

Lawrenceville, GA · On-site

... merchandise authorizations (RMAs). * Enter return information into inventory management systems or databases, updating inventory records and documenting return reasons, quantities, and values.

Classet

Warehouse Driver

Manchester, NH

$20 - $22/hr

Experience managing RMA (Return Merchandise Authorization) processes Benefits * Health, dental, and vision insurance * 401(k) with company match * HSA and FSA accounts * 10 paid holidays and flexible ...

Intellectt INC

Sales Process Associate

Plymouth, MN · On-site

$14.75 - $20/hr

... M data as directed, and generate and monitor reports Review, submit, and track job packages; process return merchandise authorization (RMA) requests Execute other duties as assigned Position ...

Classet

Warehouse Driver

Manchester, NH · On-site

$20 - $22/hr

Experience managing RMA (Return Merchandise Authorization) processes Benefits * Health, dental, and vision insurance * 401(k) with company match * HSA and FSA accounts * 10 paid holidays and flexible ...

Classet

Warehouse Driver

Manchester, NH

$20 - $22/hr

Experience managing RMA (Return Merchandise Authorization) processes Benefits * Health, dental, and vision insurance * 401(k) with company match * HSA and FSA accounts * 10 paid holidays and flexible ...

Ducommun

Aftermarket Services Coordinator

Appleton, WI · On-site

$19.25 - $24.50/hr

... Return Merchandise Authorization (RMA) process for defective ordamaged products returned by ... Collaborate with program managers to ensure that customers receive timely updates and resolutions.

IMCS Group Inc

Logistics Coordinator I

Carterville, IL · On-site

$18.75 - $25/hr

... Return Merchandise Authorizations) and shipments, including inventory control, order fulfillment, and distribution. Reviews shipping notices, bills of lading, invoices, orders, Customer Service ...

Classet

Warehouse Driver

East Rutherford, NJ

$20 - $22/hr

Experience managing RMA (Return Merchandise Authorization) processes Benefits * Health, dental, and vision insurance * 401(k) with company match * HSA and FSA accounts * 10 paid holidays and flexible ...

Classet

Warehouse Driver

Manchester, NH · On-site

$20 - $22/hr

Experience managing RMA (Return Merchandise Authorization) processes Benefits * Health, dental, and vision insurance * 401(k) with company match * HSA and FSA accounts * 10 paid holidays and flexible ...

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How much do return merchandise authorization manager jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for return merchandise authorization manager in the United States is $23.88, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $26.68 per hour, depending on experience, location, and employer.

What are some common challenges faced by a Return Merchandise Authorization (RMA) Manager, and how can they be addressed?

RMA Managers often encounter challenges such as managing high volumes of returns, ensuring efficient communication between customers, warehouses, and suppliers, and minimizing processing delays. Effective RMA Managers implement clear return policies, leverage software tools for tracking, and maintain strong relationships across departments to facilitate smooth operations. Proactive problem-solving and continuous process improvement are key to reducing errors, preventing bottlenecks, and maintaining customer satisfaction.

What does a Return Merchandise Authorization (RMA) Manager do?

A Return Merchandise Authorization (RMA) Manager oversees the process of handling product returns, ensuring that returned goods are received, inspected, and processed according to company policies. They coordinate with customers, warehouses, and manufacturers to authorize returns, issue refunds or replacements, and resolve any issues that arise. The RMA Manager also develops and implements procedures to streamline returns, reduce costs, and improve customer satisfaction. Their role is critical in maintaining inventory accuracy and upholding the company's reputation for customer service.

What is the difference between Return Merchandise Authorization Manager vs Customer Service Representative?

Return Merchandise Authorization ManagerCustomer Service Representative
Focuses on managing return processes, authorizations, and policiesHandles customer inquiries, complaints, and support
Requires knowledge of return procedures, inventory, and company policiesRequires strong communication, problem-solving, and product knowledge
Typically works in logistics, retail, or manufacturing industriesWorks across various industries including retail, telecom, and service sectors
Commonly requires customer service experience, organizational skills, and familiarity with return systemsRequires excellent communication skills, patience, and customer service experience

The Return Merchandise Authorization Manager primarily manages the return process and policies, ensuring smooth operations. In contrast, Customer Service Representatives focus on assisting customers directly with inquiries and issues. While both roles require customer service skills, the manager role involves more process oversight and policy management, often within logistics or retail environments.

What are the key skills and qualifications needed to thrive as a Return Merchandise Authorization (RMA) Manager, and why are they important?

To thrive as an RMA Manager, you need expertise in returns processing, inventory management, and a solid understanding of warranty policies, often supported by a degree in business or supply chain management. Familiarity with ERP systems, returns management software, and data analysis tools like Excel is typically required. Strong problem-solving, attention to detail, and effective communication skills help manage customer expectations and coordinate cross-functional teams. These skills are crucial for ensuring efficient returns operations, minimizing losses, and maintaining customer satisfaction.
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Return Merchandise Authorization Manager jobs near you
Infographic showing various Return Merchandise Authorization Manager job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $49,663 per year, or $23.9 per hour.
Failure Analysis RMA Manager

Failure Analysis RMA Manager

Vicor Corporation

Andover, MA

$111K - $135K/yr

Other

Posted 19 days ago

Job description

Job Summary

Vicor is a place where engineers see the impact of their work every day. We're an American manufacturer of advanced 48V centric DC-DC converters with industry-leading power and current density, enabling breakthrough power delivery performance. As an engineering-focused company, we provide a hands-on opportunity to further innovate and advance the topologies, control systems, components and packaging of our power modules and the power delivery networks that drive key advancements in AI, electric vehicles, and aerospace.

In this role the motivated and highly technical Quality professional will maintain and improve our return merchandise authorization (RMA) processing including cycle time, administration, publishing reports and direct line communication with customers on technical aspects of Quality related product issues.

Job Description
  • Receive and review customer requests for product returns, evaluate eligibility based on company policies, and generate RMA numbers for approved returns
  • Administer and process RMAs from all customers as directed by management.
  • Provide prompt and helpful assistance to customers inquiring about the RMA process, status of returns, and product replacement or refund options.
  • Become well versed on Vicor products in order to guide a team of Engineers in failure analysis of customer returns and technical report writing.
  • Interface with external customers and Applications Engineering on customer facing issues.
  • Data mining, data reporting and report publishing specific to RMA performance metrics including PPM and cycle time to closure
  • Work with factory quality and manufacturing teams to drive corrective and preventive action for external product related issues
  • Coordinate objectives with production procedures in cooperation with other managers and department heads to maximize product quality and minimize costs.
Education / Qualifications
  • Bachelor's Degree in a technical discipline, BSEE preferred but not required.
  • 5-10 years of experience in an electronics manufacturing environment in a technical role within failure analysis.
  • Well organized with the ability to properly program manage a significant amount of activities within the technical operations group.
  • Must have good interpersonal skills and have the ability to coordinate with other managers and department heads.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
Vicor is an EO employer - M/F/Veteran/DisabilityAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Compensation Data

Salary Range $111,040 - $135,000

Please note: This range is based on our current market driven pay structures. Individual salaries are determined based upon a variety of factors including but not limited to, a candidates overall qualifications, such as skills, education, and experience as well as company internal equity.

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