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Return Merchandise Authorization Manager Jobs in Virginia

Hybrid Hire

Field Service Engineer

Ashburn, VA · On-site

$24 - $28/hr

Coordinate with end-user site managers to locate and install replacement parts that have been shipped directly to the facility. Strictly follow Return Merchandise Authorization (RMA) procedures to ...

Northstrat

Senior Logistics Specialist

Arcola, VA · On-site

Manage purchase orders, product orders, and property records using an enterprise logistics ... Process Return Merchandise Authorization (RMA) materials. * Identify and resolve problems with ...

Northstrat

Senior Logistics Specialist

Arcola, VA · On-site

Manage purchase orders, product orders, and property records using an enterprise logistics ... Process Return Merchandise Authorization (RMA) materials. * Identify and resolve problems with ...

Northstrat

Senior Logistics Specialist

Arcola, VA

Manage purchase orders, product orders, and property records using an enterprise logistics ... Process Return Merchandise Authorization (RMA) materials. * Identify and resolve problems with ...

ViaPath Technologies

Telecom Technician

Farmville, VA · On-site

Under the direction of the Field Service Manager, but working largely independently without and/or ... Return damaged or inoperable equipment in accordance with ViaPath Return Merchandise Authorization ...

CACI International, Inc.

Systems Engineer

Sterling, VA · On-site

Experience with managing and documenting system configurations. * Familiarity with radio frequency ... Experience with return merchandise authorization (RMA) process, defining help desk decision trees ...

Cavalier Mazda

Lot Attendant

Chesapeake, VA · On-site

$13 - $15.75/hr

Manage key inventory, ensuring all keys are cataloged and accounted for. * Deliver vehicles to ... Unpack and ship materials following authorized documents, such as invoices or return merchandise ...

Cavalier Mazda

Lot Attendant

Chesapeake, VA · On-site

$14.50 - $17.50/hr

Manage key inventory, ensuring all keys are cataloged and accounted for. * Deliver vehicles to ... Unpack and ship materials following authorized documents, such as invoices or return merchandise ...

Cavalier Mazda

Lot Attendant

Chesapeake, VA · On-site

$13 - $15.75/hr

Manage key inventory, ensuring all keys are cataloged and accounted for. * Deliver vehicles to ... Unpack and ship materials following authorized documents, such as invoices or return merchandise ...

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Return Merchandise Authorization Manager information

What does a Return Merchandise Authorization (RMA) manager do?

A Return Merchandise Authorization (RMA) Manager oversees the process of handling product returns, ensuring that returned goods are received, inspected, and processed according to company policies. They coordinate with customers, warehouses, and manufacturers to authorize returns, issue refunds or replacements, and resolve any issues that arise. The RMA Manager also develops and implements procedures to streamline returns, reduce costs, and improve customer satisfaction. Their role is critical in maintaining inventory accuracy and upholding the company's reputation for customer service.

What are the key skills and qualifications needed to thrive as a Return Merchandise Authorization (RMA) manager?

To thrive as an RMA Manager, you need expertise in returns processing, inventory management, and a solid understanding of warranty policies, often supported by a degree in business or supply chain management. Familiarity with ERP systems, returns management software, and data analysis tools like Excel is typically required. Strong problem-solving, attention to detail, and effective communication skills help manage customer expectations and coordinate cross-functional teams. These skills are crucial for ensuring efficient returns operations, minimizing losses, and maintaining customer satisfaction.

What are some common challenges faced by a Return Merchandise Authorization (RMA) manager, and how can they be addressed?

RMA Managers often encounter challenges such as managing high volumes of returns, ensuring efficient communication between customers, warehouses, and suppliers, and minimizing processing delays. Effective RMA Managers implement clear return policies, leverage software tools for tracking, and maintain strong relationships across departments to facilitate smooth operations. Proactive problem-solving and continuous process improvement are key to reducing errors, preventing bottlenecks, and maintaining customer satisfaction.

What is the difference between Return Merchandise Authorization Manager vs Customer Service Representative?

Return Merchandise Authorization ManagerCustomer Service Representative
Focuses on managing return processes, authorizations, and policiesHandles customer inquiries, complaints, and support
Requires knowledge of return procedures, inventory, and company policiesRequires strong communication, problem-solving, and product knowledge
Typically works in logistics, retail, or manufacturing industriesWorks across various industries including retail, telecom, and service sectors
Commonly requires customer service experience, organizational skills, and familiarity with return systemsRequires excellent communication skills, patience, and customer service experience

The Return Merchandise Authorization Manager primarily manages the return process and policies, ensuring smooth operations. In contrast, Customer Service Representatives focus on assisting customers directly with inquiries and issues. While both roles require customer service skills, the manager role involves more process oversight and policy management, often within logistics or retail environments.

What are popular job titles related to Return Merchandise Authorization Manager jobs in Virginia?

For Return Merchandise Authorization Manager jobs in Virginia, the most frequently searched job titles are:

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Return Merchandise Authorization Manager jobs near you

Logistics Operations Manager, Google Cloud

Socket.dev

Reston, VA • On-site

$90 - $128/hr

Other

Posted 4 days ago

Job description

MINIMUM QUALIFICATIONS:
  • Bachelor's degree in Industrial Engineering or equivalent practical experience.
  • 2 years of experience within supply chain.
  • 2 years of experience with end-to-end supply chain, flow of materials through a facility.
PREFERRED QUALIFICATIONS:
  • 2 years of experience working with third-party service providers.
  • Ability to collaborate with business partners and have learning agility.
ABOUT THE JOB:

In this role, you will build, run and innovate Google’s logistics network to deliver equipment at speed, scale, efficiency and predictability in a sustainable and compliant manner through operational excellence. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers. We keep our networks up and running, ensuring our users have the best and fastest experience possible. We deliver and maintain capacity for Google’s YAWN and third-party Data Centers, driving speed, growth, value and resiliency for our partners and customers.

Server Operations enables Alphabet to innovate at extraordinary speed and scale within our Data Center and 3PDC locations. Server Operations Logistics - North and South America (NASA) leads and manages all logistics operations required within the Google data center campuses, Jenga's and mini-clusters in North and South America. Standard services include receiving, shipping, quality control, rack movements, rack placement, tray assembly, cabling, spare parts management, decommissions, returns and return merchandise authorizations (RMA's).

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $90000 - $128000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google https://www.google.com/about/careers/applications/benefits/.

RESPONSIBILITIES:
  • Own the day-to-day logistics operations management of multiple data center or warehouse locations.
  • Create, lead, and support cross-functional company initiatives/projects.
  • Manage third-party logistics (3PL) partners with associates on their teams dedicated to our account. Manage and monitor metrics for key performance indicators (KPIs), vendor performance scorecards, and development of business cases to support logistics process changes or improvements. Drive alignment and prioritization of initiatives in a changing environment with many interdependencies. Manage quarterly budgets, invoice control, and capital improvement projects within your locations.
  • Manage relationships with multiple internal customers at data centers.
  • Recognize improvement opportunities to the cost or quality of services to be provided. Be proactive in turning these thoughts into a documented business case, present the business case to your peers and management for approval, and provide ongoing project management.
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