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Return Merchandise Authorization Jobs (NOW HIRING)

Brewer Global

A/P & A/R Specialist

Las Vegas, NV

$20 - $26.50/hr

We are searching for an Accounts Receivable / Accounts Payable Specialist to coordinate financing, collections, customer relations, vendor relations, and Return Merchandise Authorization (RMA ...

SolGenie

SAP OTC RMA Consultant

Santa Clarita, CA · On-site

$64 - $87.25/hr

Facilitate the implementation and support of SAP Sales and Distribution (SD) modules, with a primary focus on Return Merchandise Authorization (RMA) processes and their integration with CRM systems.

VusionGroup SA

Reverse Logistics Specialist

Coppell, TX · On-site

As the Reverse Logistics Specialist, you will lead the operations of our newly established RMA (Return Merchandise Authorization) Center. This role is critical in shaping and optimizing our reverse ...

Vusion

Reverse Logistics Specialist

Coppell, TX · Hybrid

As the Reverse Logistics Specialist, you will lead the operations of our newly established RMA (Return Merchandise Authorization) Center. This role is critical in shaping and optimizing our reverse ...

Legacy Paper & Packaging

Warehouse Admin

Houston, TX · On-site

This is achieved by accurately receiving purchase orders, processing return merchandise authorizations, processing shipment confirmations, and other assorted tasks. The position requires a positive ...

1stVision Inc

Be Seen First

Administrative Assistant/Shipping & Receiving Coordinator

Andover, MA · On-site

$25 - $30/hr

Oversee RMA (Return Merchandise Authorization) processes, ensuring accurate tracking, timely resolution, and proper handling of returned products * Maintain accurate inventory records by monitoring ...

Jobs on Cash

Operations Manager

Columbia, IL · On-site

Manage the Return Merchandise Authorization (RMA) process for product returns. * Perform other related duties as assigned. Qualifications: * Education: Bachelor's degree in operations management ...

Bedgear

Quality Technician

Rock Hill, SC · On-site

$18.82 - $28/hr

This position also leads Return Merchandise Authorization (RMA) processing, supports daily quality audits, and contributes to product development through sample preparation and testing. Key ...

Robert Half

Administrative Assistant

Liverpool, NY · On-site

$18 - $19/hr

Process Return Merchandise Authorization (RMA) requests received from the QC department. • Catering Coordination: Set up breakfast and lunch deliveries in conference rooms, and either distribute ...

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What are the key skills and qualifications needed to thrive as a Return Merchandise Authorization (RMA) Specialist, and why are they important?

To thrive as a Return Merchandise Authorization (RMA) Specialist, you need strong attention to detail, organizational skills, and experience with inventory or logistics processes, typically supported by a high school diploma or equivalent. Familiarity with RMA management software, ERP systems like SAP or Oracle, and proficiency in Microsoft Excel are commonly required. Excellent problem-solving abilities, customer service orientation, and effective communication skills help manage returns efficiently and maintain positive client relationships. These skills ensure accurate processing, minimize errors, and support overall customer satisfaction in supply chain operations.

What are typical challenges faced by professionals working in Return Merchandise Authorization (RMA) roles, and how can they be addressed?

Professionals in RMA roles often encounter challenges such as processing high volumes of returns efficiently, ensuring accurate documentation, and communicating effectively with customers and vendors regarding return policies and timelines. Balancing speed with attention to detail is crucial to avoid errors that could impact inventory or customer satisfaction. Strong organizational skills, proficiency with inventory management systems, and a clear understanding of company policies help address these challenges. Regular training and open communication with the logistics, customer service, and quality assurance teams also contribute to smoother RMA operations.

What is Return Merchandise Authorization (RMA)?

Return Merchandise Authorization (RMA) is a process used by companies to manage the return of products from customers. Before returning an item, customers typically need to obtain an RMA number from the seller, which helps track and approve the return. This process ensures that returns are handled efficiently, products are properly inspected, and refunds or replacements are issued as appropriate. RMAs help both businesses and customers streamline the return process and reduce errors.

What is the difference between Return Merchandise Authorization vs Customer Service Representative?

Return Merchandise AuthorizationCustomer Service Representative
Handles product returns, exchanges, and refunds processProvides general customer support, answers inquiries, and resolves issues
Requires knowledge of return policies and inventory systemsRequires communication skills and product knowledge
Work environment often in warehouses or retail storesWork environment typically in call centers or retail settings
Commonly employed by retail, e-commerce, and manufacturing companiesEmployed across various industries including retail, telecom, and services

While Return Merchandise Authorization specialists focus on managing product returns and refunds, Customer Service Representatives handle a broader range of customer interactions. Both roles require strong communication skills, but their core responsibilities differ in scope and focus.

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Return Merchandise Authorization jobs near you
Infographic showing various Return Merchandise Authorization job openings in the United States as of May 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution.

Return Merchandise Authorization Coordinator

Allient Incorporated

Tulsa, OK • On-site

$16 - $21/hr

Full-time

Posted 24 days ago

Allient rating

8.0

Company rating: 8.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

139th of 415 rated machine equipment manufacturers

Job description

Allient Inc. is in growth mode and currently seeking a Return Merchandise Authorization Coordinator to join our team in Tulsa, Oklahoma.

The RMA Coordinator manages and facilitates the return merchandise authorization (RMA) process, ensuring timely and accurate handling of returned equipment, materials, parts, and assemblies. This role coordinates the flow of returned goods, maintains accurate records, and works cross-functionally to support customer satisfaction and efficient resolution of return-related issues.

Responsibilities:
  • Receives returned material, processes RMA transactions, and coordinates inspection, disposition, and restocking or routing of returned items. Maintains accurate manual and electronic records of all return activities.
  • Provides assistance to internal teams (Customer Service, Quality, Production, and Materials) to support timely resolution of customer returns and improve overall customer satisfaction.
  • Tracks and manages RMA cases to ensure timely processing, closure, and communication. Analyzes return data to identify trends, root causes, and recommends corrective actions to prevent recurrence.
  • Verifies incoming returned product counts and condition against RMA documentation, packing slips, and Bills of Lading. Coordinates outbound shipments related to replacements, repairs, or returns to vendors.
  • Prepares all necessary documentation for returns, including RMA forms, shipping paperwork, and customs documentation for international returns and vendor returns.
  • Supports incoming inspection and quality evaluation of returned products to ensure compliance with engineering and quality standards.
  • Coordinates with Quality, Engineering, and Operations to determine disposition of returned materials (repair, replace, scrap, or return to vendor).
  • Communicates with customers and internal stakeholders regarding RMA status, approvals, and resolution timelines.
  • Supports continuous improvement of RMA processes and systems, including ERP updates and workflow enhancements.

Minimum Qualifications:

  • High School Degree, or equivalent years of experience.
  • 3 – 5 years of related experience in customer service, returns processing, logistics, or materials coordination.
  • Knowledge of manufacturing operations, inventory control, and/or reverse logistics processes.
Work Environment:
  • Predominately office environment with occasional exposure to warehouse and production floor areas.
  • While in operational areas, employee may be exposed to moving mechanical parts and required to wear appropriate protective equipment such as safety glasses.
  • Occasionally will have to lift and/or transport items weighing between 10 and 30 pounds.


Don't let this opportunity pass you by - APPLY TODAY!

To learn more about Allient Inc. visit www.Allient.com


Allient Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.