... end Return Merchandise Authorization (RMA) lifecycle across our 1P, 3P retail, and B2B distributor channels. You will set the strategy and run the operational engine that authorizes, tracks, and ...
... end Return Merchandise Authorization (RMA) lifecycle across our 1P, 3P retail, and B2B distributor channels. You will set the strategy and run the operational engine that authorizes, tracks, and ...
SAP OTC RMA Consultant
Santa Clarita, CA · On-site
$64 - $87.25/hr
Facilitate the implementation and support of SAP Sales and Distribution (SD) modules, with a primary focus on Return Merchandise Authorization (RMA) processes and their integration with CRM systems.
SAP OTC RMA Consultant
Santa Clarita, CA · On-site
$64 - $87.25/hr
Facilitate the implementation and support of SAP Sales and Distribution (SD) modules, with a primary focus on Return Merchandise Authorization (RMA) processes and their integration with CRM systems.
Inventory Clerk
Huntington Beach, CA · On-site
$19 - $20/hr
Perform cycle counts and inventory audits to ensure inventory accuracy. * Assist with processing RMA (Return Merchandise Authorization) returns. Required Qualifications * Previous warehouse inventory ...
New
Quick apply
Inventory Clerk
Huntington Beach, CA · On-site
$19 - $20/hr
Perform cycle counts and inventory audits to ensure inventory accuracy. * Assist with processing RMA (Return Merchandise Authorization) returns. Required Qualifications * Previous warehouse inventory ...
New
Inventory Clerk
$19 - $20/hr
Perform cycle counts and inventory audits to ensure inventory accuracy. * Assist with processing RMA (Return Merchandise Authorization) returns. Required Qualifications * Previous warehouse inventory ...
New
Quick apply
Inventory Clerk
$19 - $20/hr
Perform cycle counts and inventory audits to ensure inventory accuracy. * Assist with processing RMA (Return Merchandise Authorization) returns. Required Qualifications * Previous warehouse inventory ...
New
Inventory Clerk
$19 - $20/hr
Perform cycle counts and inventory audits to ensure inventory accuracy. * Assist with processing RMA (Return Merchandise Authorization) returns. Required Qualifications * Previous warehouse inventory ...
Quick apply
Inventory Clerk
$19 - $20/hr
Perform cycle counts and inventory audits to ensure inventory accuracy. * Assist with processing RMA (Return Merchandise Authorization) returns. Required Qualifications * Previous warehouse inventory ...
The ideal candidate will identify and communicate return trends and process improvements to leadership to optimize the Return Merchandise Authorization (RMA) workflow. Requirements Key ...
The ideal candidate will identify and communicate return trends and process improvements to leadership to optimize the Return Merchandise Authorization (RMA) workflow. Requirements Key ...
Product Returns Specialist
Chico, CA · On-site
The ideal candidate will identify and communicate return trends and process improvements to leadership to optimize the Return Merchandise Authorization (RMA) workflow. Requirements Key ...
Product Returns Specialist
Chico, CA · On-site
The ideal candidate will identify and communicate return trends and process improvements to leadership to optimize the Return Merchandise Authorization (RMA) workflow. Requirements Key ...
Inventory Clerk
$19 - $20/hr
Perform cycle counts and inventory audits to ensure inventory accuracy. * Assist with processing RMA (Return Merchandise Authorization) returns. Required Qualifications * Previous warehouse inventory ...
Quick apply
Inventory Clerk
$19 - $20/hr
Perform cycle counts and inventory audits to ensure inventory accuracy. * Assist with processing RMA (Return Merchandise Authorization) returns. Required Qualifications * Previous warehouse inventory ...
Inventory Clerk
$19 - $20/hr
Perform cycle counts and inventory audits to ensure inventory accuracy. * Assist with processing RMA (Return Merchandise Authorization) returns. Required Qualifications * Previous warehouse inventory ...
Quick apply
Inventory Clerk
$19 - $20/hr
Perform cycle counts and inventory audits to ensure inventory accuracy. * Assist with processing RMA (Return Merchandise Authorization) returns. Required Qualifications * Previous warehouse inventory ...
Inventory Clerk
$19 - $20/hr
Perform cycle counts and inventory audits to ensure inventory accuracy. * Assist with processing RMA (Return Merchandise Authorization) returns. Required Qualifications * Previous warehouse inventory ...
Quick apply
Inventory Clerk
$19 - $20/hr
Perform cycle counts and inventory audits to ensure inventory accuracy. * Assist with processing RMA (Return Merchandise Authorization) returns. Required Qualifications * Previous warehouse inventory ...
Inventory Clerk
Irvine, CA · On-site
$19 - $20/hr
Perform cycle counts and inventory audits to ensure inventory accuracy. * Assist with processing RMA (Return Merchandise Authorization) returns. Required Qualifications * Previous warehouse inventory ...
Quick apply
Inventory Clerk
Irvine, CA · On-site
$19 - $20/hr
Perform cycle counts and inventory audits to ensure inventory accuracy. * Assist with processing RMA (Return Merchandise Authorization) returns. Required Qualifications * Previous warehouse inventory ...
Product Returns Specialist
Chico, CA · On-site
The ideal candidate will identify and communicate return trends and process improvements to leadership to optimize the Return Merchandise Authorization (RMA) workflow. Requirements Key ...
Product Returns Specialist
Chico, CA · On-site
The ideal candidate will identify and communicate return trends and process improvements to leadership to optimize the Return Merchandise Authorization (RMA) workflow. Requirements Key ...
Inventory Clerk
Santa Ana, CA · On-site
$19 - $20/hr
Perform cycle counts and inventory audits to ensure inventory accuracy. * Assist with processing RMA (Return Merchandise Authorization) returns. Required Qualifications * Previous warehouse inventory ...
Quick apply
Inventory Clerk
Santa Ana, CA · On-site
$19 - $20/hr
Perform cycle counts and inventory audits to ensure inventory accuracy. * Assist with processing RMA (Return Merchandise Authorization) returns. Required Qualifications * Previous warehouse inventory ...
Manage complex Return Merchandise Authorization (RMA) workflows, including troubleshooting and facilitation of resolution * Analyze return cycle documentation to lead continuous quality improvements
Manage complex Return Merchandise Authorization (RMA) workflows, including troubleshooting and facilitation of resolution * Analyze return cycle documentation to lead continuous quality improvements
Global Returns and Chargeback Lead
Sunnyvale, CA · On-site
$138K/yr
... end Return Merchandise Authorization (RMA) lifecycle across our 1P, 3P retail, and B2B distributor channels.You will set the strategy and run the operational engine that authorizes, tracks, and ...
Global Returns and Chargeback Lead
Sunnyvale, CA · On-site
$138K/yr
... end Return Merchandise Authorization (RMA) lifecycle across our 1P, 3P retail, and B2B distributor channels.You will set the strategy and run the operational engine that authorizes, tracks, and ...
Global Returns and Chargeback Lead
Sunnyvale, CA · On-site
$138K - $196K/yr
... end Return Merchandise Authorization (RMA) lifecycle across our 1P, 3P retail, and B2B distributor channels. You will set the strategy and run the operational engine that authorizes, tracks, and ...
Global Returns and Chargeback Lead
Sunnyvale, CA · On-site
$138K - $196K/yr
... end Return Merchandise Authorization (RMA) lifecycle across our 1P, 3P retail, and B2B distributor channels. You will set the strategy and run the operational engine that authorizes, tracks, and ...
VAS Quality & Compliance
Pomona, CA · On-site
$16.90 - $18/hr
Follow RMA (Return Merchandise Authorization) procedures and site-specific processes. Ensure packages are staged and routed to the correct departments. Maintain a clean and safe work area in ...
VAS Quality & Compliance
Pomona, CA · On-site
$16.90 - $18/hr
Follow RMA (Return Merchandise Authorization) procedures and site-specific processes. Ensure packages are staged and routed to the correct departments. Maintain a clean and safe work area in ...
VAS Quality & Compliance
Bell, CA · On-site
$16.90 - $18/hr
Follow RMA (Return Merchandise Authorization) procedures and site-specific processes. Ensure packages are staged and routed to the correct departments. Maintain a clean and safe work area in ...
VAS Quality & Compliance
Bell, CA · On-site
$16.90 - $18/hr
Follow RMA (Return Merchandise Authorization) procedures and site-specific processes. Ensure packages are staged and routed to the correct departments. Maintain a clean and safe work area in ...
VAS Quality & Compliance
Anaheim, CA · On-site
$16.90 - $18/hr
Follow RMA (Return Merchandise Authorization) procedures and site-specific processes. Ensure packages are staged and routed to the correct departments. Maintain a clean and safe work area in ...
VAS Quality & Compliance
Anaheim, CA · On-site
$16.90 - $18/hr
Follow RMA (Return Merchandise Authorization) procedures and site-specific processes. Ensure packages are staged and routed to the correct departments. Maintain a clean and safe work area in ...
VAS Quality & Compliance
Los Angeles, CA · On-site
$16.90 - $18/hr
Follow RMA (Return Merchandise Authorization) procedures and site-specific processes. Ensure packages are staged and routed to the correct departments. Maintain a clean and safe work area in ...
VAS Quality & Compliance
Los Angeles, CA · On-site
$16.90 - $18/hr
Follow RMA (Return Merchandise Authorization) procedures and site-specific processes. Ensure packages are staged and routed to the correct departments. Maintain a clean and safe work area in ...
Return Merchandise Authorization information
What is return merchandise authorization?
Return Merchandise Authorization (RMA) is a process used by companies to manage the return of products from customers. Before returning an item, customers typically need to obtain an RMA number from the seller, which helps track and approve the return. This process ensures that returns are handled efficiently, products are properly inspected, and refunds or replacements are issued as appropriate. RMAs help both businesses and customers streamline the return process and reduce errors.
What are the key skills and qualifications needed to thrive as a return merchandise authorization specialist?
To thrive as a Return Merchandise Authorization (RMA) Specialist, you need strong attention to detail, organizational skills, and experience with inventory or logistics processes, typically supported by a high school diploma or equivalent. Familiarity with RMA management software, ERP systems like SAP or Oracle, and proficiency in Microsoft Excel are commonly required. Excellent problem-solving abilities, customer service orientation, and effective communication skills help manage returns efficiently and maintain positive client relationships. These skills ensure accurate processing, minimize errors, and support overall customer satisfaction in supply chain operations.
What are typical challenges faced by professionals working in return merchandise authorization roles, and how can they be addressed?
Professionals in RMA roles often encounter challenges such as processing high volumes of returns efficiently, ensuring accurate documentation, and communicating effectively with customers and vendors regarding return policies and timelines. Balancing speed with attention to detail is crucial to avoid errors that could impact inventory or customer satisfaction. Strong organizational skills, proficiency with inventory management systems, and a clear understanding of company policies help address these challenges. Regular training and open communication with the logistics, customer service, and quality assurance teams also contribute to smoother RMA operations.
What is the difference between Return Merchandise Authorization vs Customer Service Representative?
| Return Merchandise Authorization | Customer Service Representative |
|---|---|
| Handles product returns, exchanges, and refunds process | Provides general customer support, answers inquiries, and resolves issues |
| Requires knowledge of return policies and inventory systems | Requires communication skills and product knowledge |
| Work environment often in warehouses or retail stores | Work environment typically in call centers or retail settings |
| Commonly employed by retail, e-commerce, and manufacturing companies | Employed across various industries including retail, telecom, and services |
While Return Merchandise Authorization specialists focus on managing product returns and refunds, Customer Service Representatives handle a broader range of customer interactions. Both roles require strong communication skills, but their core responsibilities differ in scope and focus.
What are the most commonly searched types of Return Merchandise Authorization jobs in California?
The most popular types of Return Merchandise Authorization jobs in California are:
What are popular job titles related to Return Merchandise Authorization jobs in California?
For Return Merchandise Authorization jobs in California, the most frequently searched job titles are:
What job categories do people searching Return Merchandise Authorization jobs in California look for?
The top searched job categories for Return Merchandise Authorization jobs in California are:
What cities in California are hiring for Return Merchandise Authorization jobs?
Cities in California with the most Return Merchandise Authorization job openings:
Meta rating
7.8
Based on 45 frontline employees who took The Breakroom Quiz
139th of 246 rated software companies
Job description
Global Returns And Chargeback Lead
Meta Reality Labs Channel Operations is looking for a Global Returns and Chargeback Lead to own the returns and financial-recovery function for our channel business worldwide. This is a senior, globally scoped role and the single accountable leader for two tightly linked programs: retail-partner chargeback and deduction recovery, and the end-to-end Return Merchandise Authorization (RMA) lifecycle across our 1P, 3P retail, and B2B distributor channels. You will set the strategy and run the operational engine that authorizes, tracks, and closes returns of finished hardware back into the supply chain, disputes and recovers improper retail deductions and compliance penalties from partners such as Amazon, Walmart, Target, and Best Buy, and protects margin at the post-sale edge of the channel funnel. This seam sits between channel partners, third-party warehouses, and Meta's order-management systems, and it demands both rigorous operational discipline and a demonstrated focus on automation and scale. The function is already leveraging AI automation, so a key part of this role is owning, hardening, and extending that automation. As the functional leader, you will define the operating model, set standards and SOPs that others execute against, coordinate a support team and contingent workforce across regions, and represent returns and chargebacks in cross-functional and leadership forums. You will partner daily with Finance and Revenue Operations, Channel Operations, Product Operations, Logistics and Fulfillment, and external partners. The role covers a global scope across NORAM, EMEA, and APAC and requires comfort in operating across time zones and cross-border trade complexity.
About Meta
Sourced by ZipRecruiter
Industry
Internet and it, media and telecom and software development
Company size
10,000+ Employees
Headquarters location
Menlo Park, CA, US