... to-end Return Merchandise Authorization (RMA) lifecycle across our 1P, 3P retail, and B2B ... This seam sits between channel partners, third-party warehouses, and Meta's order-management ...
... to-end Return Merchandise Authorization (RMA) lifecycle across our 1P, 3P retail, and B2B ... This seam sits between channel partners, third-party warehouses, and Meta's order-management ...
SAP OTC RMA Consultant
Santa Clarita, CA · On-site
$64 - $87.25/hr
Facilitate the implementation and support of SAP Sales and Distribution (SD) modules, with a primary focus on Return Merchandise Authorization (RMA) processes and their integration with CRM systems.
SAP OTC RMA Consultant
Santa Clarita, CA · On-site
$64 - $87.25/hr
Facilitate the implementation and support of SAP Sales and Distribution (SD) modules, with a primary focus on Return Merchandise Authorization (RMA) processes and their integration with CRM systems.
Product Returns Specialist
Chico, CA · On-site
... the Return Merchandise Authorization (RMA) workflow. Requirements Key Responsibilities Primary ... Inventory & Warranty Management: Process specialized warranties and claims (including Protek ...
Product Returns Specialist
Chico, CA · On-site
... the Return Merchandise Authorization (RMA) workflow. Requirements Key Responsibilities Primary ... Inventory & Warranty Management: Process specialized warranties and claims (including Protek ...
Product Returns Specialist
Chico, CA · On-site
... the Return Merchandise Authorization (RMA) workflow. Requirements Key Responsibilities Primary ... Inventory & Warranty Management: Process specialized warranties and claims (including Protek ...
Product Returns Specialist
Chico, CA · On-site
... the Return Merchandise Authorization (RMA) workflow. Requirements Key Responsibilities Primary ... Inventory & Warranty Management: Process specialized warranties and claims (including Protek ...
Product Returns Specialist
Chico, CA · On-site
Product Returns Specialist Lead & Customer Service Manager Classification: Full-Time (Approx. 40 ... the Return Merchandise Authorization (RMA) workflow. Requirements Key Responsibilities Primary ...
Product Returns Specialist
Chico, CA · On-site
Product Returns Specialist Lead & Customer Service Manager Classification: Full-Time (Approx. 40 ... the Return Merchandise Authorization (RMA) workflow. Requirements Key Responsibilities Primary ...
Inventory Clerk
Torrance, CA · On-site
$19 - $20/hr
Perform cycle counts and inventory audits to ensure inventory accuracy. * Assist with processing RMA (Return Merchandise Authorization) returns. Required Qualifications * Previous warehouse inventory ...
Quick apply
Inventory Clerk
Torrance, CA · On-site
$19 - $20/hr
Perform cycle counts and inventory audits to ensure inventory accuracy. * Assist with processing RMA (Return Merchandise Authorization) returns. Required Qualifications * Previous warehouse inventory ...
Inventory Clerk
Los Angeles, CA · On-site
$19 - $20/hr
Perform cycle counts and inventory audits to ensure inventory accuracy. * Assist with processing RMA (Return Merchandise Authorization) returns. Required Qualifications * Previous warehouse inventory ...
Quick apply
Inventory Clerk
Los Angeles, CA · On-site
$19 - $20/hr
Perform cycle counts and inventory audits to ensure inventory accuracy. * Assist with processing RMA (Return Merchandise Authorization) returns. Required Qualifications * Previous warehouse inventory ...
Inventory Clerk
Pasadena, CA · On-site
$19 - $20/hr
Perform cycle counts and inventory audits to ensure inventory accuracy. * Assist with processing RMA (Return Merchandise Authorization) returns. Required Qualifications * Previous warehouse inventory ...
Quick apply
Inventory Clerk
Pasadena, CA · On-site
$19 - $20/hr
Perform cycle counts and inventory audits to ensure inventory accuracy. * Assist with processing RMA (Return Merchandise Authorization) returns. Required Qualifications * Previous warehouse inventory ...
Inventory Clerk
La Mirada, CA · On-site
$19 - $20/hr
Perform cycle counts and inventory audits to ensure inventory accuracy. * Assist with processing RMA (Return Merchandise Authorization) returns. Required Qualifications * Previous warehouse inventory ...
Quick apply
Inventory Clerk
La Mirada, CA · On-site
$19 - $20/hr
Perform cycle counts and inventory audits to ensure inventory accuracy. * Assist with processing RMA (Return Merchandise Authorization) returns. Required Qualifications * Previous warehouse inventory ...
Manage complex Return Merchandise Authorization (RMA) workflows, including troubleshooting and facilitation of resolution * Analyze return cycle documentation to lead continuous quality improvements
Manage complex Return Merchandise Authorization (RMA) workflows, including troubleshooting and facilitation of resolution * Analyze return cycle documentation to lead continuous quality improvements
Inventory Clerk
Anaheim, CA · On-site
$19 - $20/hr
Perform cycle counts and inventory audits to ensure inventory accuracy. * Assist with processing RMA (Return Merchandise Authorization) returns. Required Qualifications * Previous warehouse inventory ...
New
Quick apply
Inventory Clerk
Anaheim, CA · On-site
$19 - $20/hr
Perform cycle counts and inventory audits to ensure inventory accuracy. * Assist with processing RMA (Return Merchandise Authorization) returns. Required Qualifications * Previous warehouse inventory ...
New
Inventory Clerk
Garden Grove, CA · On-site
$19 - $20/hr
Perform cycle counts and inventory audits to ensure inventory accuracy. * Assist with processing RMA (Return Merchandise Authorization) returns. Required Qualifications * Previous warehouse inventory ...
Quick apply
Inventory Clerk
Garden Grove, CA · On-site
$19 - $20/hr
Perform cycle counts and inventory audits to ensure inventory accuracy. * Assist with processing RMA (Return Merchandise Authorization) returns. Required Qualifications * Previous warehouse inventory ...
Operations Specialist
Santa Clara, CA · On-site
Manage complex Return Merchandise Authorization (RMA) workflows, including troubleshooting and facilitation of resolution * Analyze return cycle documentation to lead continuous quality improvements
Operations Specialist
Santa Clara, CA · On-site
Manage complex Return Merchandise Authorization (RMA) workflows, including troubleshooting and facilitation of resolution * Analyze return cycle documentation to lead continuous quality improvements
Own the RMA lifecycle end to end: return authorization, bulk RMA upload and partner enablement ... Manage SOPs for stock rotation, merchandise swaps, return-to-vendor (RTV), and destroy-in-field ...
Own the RMA lifecycle end to end: return authorization, bulk RMA upload and partner enablement ... Manage SOPs for stock rotation, merchandise swaps, return-to-vendor (RTV), and destroy-in-field ...
Global Returns and Chargeback Lead
Sunnyvale, CA · On-site
$138K - $196K/yr
... to-end Return Merchandise Authorization (RMA) lifecycle across our 1P, 3P retail, and B2B ... This seam sits between channel partners, third-party warehouses, and Meta's order-management ...
Global Returns and Chargeback Lead
Sunnyvale, CA · On-site
$138K - $196K/yr
... to-end Return Merchandise Authorization (RMA) lifecycle across our 1P, 3P retail, and B2B ... This seam sits between channel partners, third-party warehouses, and Meta's order-management ...
Be Seen First
Customer Service Specialist
Lake Forest, CA · On-site
$25/hr
Issue customer credits and manage RMA (Return Merchandise Authorization) processes * Maintain and update customer requests in internal systems * Analyze inventory needs and forecast for reservation ...
New
Quick apply
Be Seen First
Customer Service Specialist
Lake Forest, CA · On-site
$25/hr
Issue customer credits and manage RMA (Return Merchandise Authorization) processes * Maintain and update customer requests in internal systems * Analyze inventory needs and forecast for reservation ...
New
Partner Manager, CNC & Sheet
San Jose, CA · Hybrid
$108K - $140K/yr
Return Merchandise Authorization (RMA) and rejection rates at or below target levels. * Margin ... Fluency with presentation, document, project management and other essential business applications.
Partner Manager, CNC & Sheet
San Jose, CA · Hybrid
$108K - $140K/yr
Return Merchandise Authorization (RMA) and rejection rates at or below target levels. * Margin ... Fluency with presentation, document, project management and other essential business applications.
Partner Manager, CNC & Sheet
Sacramento, CA · Hybrid
$108K - $140K/yr
Return Merchandise Authorization (RMA) and rejection rates at or below target levels. * Margin ... Fluency with presentation, document, project management and other essential business applications.
Partner Manager, CNC & Sheet
Sacramento, CA · Hybrid
$108K - $140K/yr
Return Merchandise Authorization (RMA) and rejection rates at or below target levels. * Margin ... Fluency with presentation, document, project management and other essential business applications.
ECOMMERCE & WEB ORDERS CUSTOMER SERVICE
Brea, CA · On-site
$16.50 - $22.50/hr
You will manage the web orders using different platforms. We ensure that every customer who ... Handle the end-to-end returns process, including issuing RMAs (Return Merchandise Authorizations ...
Quick apply
ECOMMERCE & WEB ORDERS CUSTOMER SERVICE
Brea, CA · On-site
$16.50 - $22.50/hr
You will manage the web orders using different platforms. We ensure that every customer who ... Handle the end-to-end returns process, including issuing RMAs (Return Merchandise Authorizations ...
Engage with vendors and manufacturers to initiate Return Merchandise Authorization (RMA) and ... Experience managing calibration at a large organization and production environment. * Strong ...
Engage with vendors and manufacturers to initiate Return Merchandise Authorization (RMA) and ... Experience managing calibration at a large organization and production environment. * Strong ...
Return Merchandise Authorization Manager information
What does a Return Merchandise Authorization (RMA) manager do?
A Return Merchandise Authorization (RMA) Manager oversees the process of handling product returns, ensuring that returned goods are received, inspected, and processed according to company policies. They coordinate with customers, warehouses, and manufacturers to authorize returns, issue refunds or replacements, and resolve any issues that arise. The RMA Manager also develops and implements procedures to streamline returns, reduce costs, and improve customer satisfaction. Their role is critical in maintaining inventory accuracy and upholding the company's reputation for customer service.
What are the key skills and qualifications needed to thrive as a Return Merchandise Authorization (RMA) manager?
To thrive as an RMA Manager, you need expertise in returns processing, inventory management, and a solid understanding of warranty policies, often supported by a degree in business or supply chain management. Familiarity with ERP systems, returns management software, and data analysis tools like Excel is typically required. Strong problem-solving, attention to detail, and effective communication skills help manage customer expectations and coordinate cross-functional teams. These skills are crucial for ensuring efficient returns operations, minimizing losses, and maintaining customer satisfaction.
What are some common challenges faced by a Return Merchandise Authorization (RMA) manager, and how can they be addressed?
RMA Managers often encounter challenges such as managing high volumes of returns, ensuring efficient communication between customers, warehouses, and suppliers, and minimizing processing delays. Effective RMA Managers implement clear return policies, leverage software tools for tracking, and maintain strong relationships across departments to facilitate smooth operations. Proactive problem-solving and continuous process improvement are key to reducing errors, preventing bottlenecks, and maintaining customer satisfaction.
What is the difference between Return Merchandise Authorization Manager vs Customer Service Representative?
| Return Merchandise Authorization Manager | Customer Service Representative |
|---|---|
| Focuses on managing return processes, authorizations, and policies | Handles customer inquiries, complaints, and support |
| Requires knowledge of return procedures, inventory, and company policies | Requires strong communication, problem-solving, and product knowledge |
| Typically works in logistics, retail, or manufacturing industries | Works across various industries including retail, telecom, and service sectors |
| Commonly requires customer service experience, organizational skills, and familiarity with return systems | Requires excellent communication skills, patience, and customer service experience |
The Return Merchandise Authorization Manager primarily manages the return process and policies, ensuring smooth operations. In contrast, Customer Service Representatives focus on assisting customers directly with inquiries and issues. While both roles require customer service skills, the manager role involves more process oversight and policy management, often within logistics or retail environments.
What are popular job titles related to Return Merchandise Authorization Manager jobs in California?
For Return Merchandise Authorization Manager jobs in California, the most frequently searched job titles are:
- Account Receivable Supervisor
- Entry Level Accounts Receivable
- Accounts Receivable Specialist
- Accounts Receivable Supervisor
- Junior Accounts Receivable Clerk
- Accounts Payable Supervisor Manager
- Accounts Receivable Aging Report
- Part Time Remote Accounts Receivable Specialist
- Accounts Payable Bookkeeper
- Full Time Accounts Receivable Specialist
What job categories do people searching Return Merchandise Authorization Manager jobs in California look for?
The top searched job categories for Return Merchandise Authorization Manager jobs in California are:
What cities in California are hiring for Return Merchandise Authorization Manager jobs?
Cities in California with the most Return Merchandise Authorization Manager job openings:
Meta rating
7.8
Based on 45 frontline employees who took The Breakroom Quiz
139th of 246 rated software companies
Job description
Global Returns And Chargeback Lead
Meta Reality Labs Channel Operations is looking for a Global Returns and Chargeback Lead to own the returns and financial-recovery function for our channel business worldwide. This is a senior, globally scoped role and the single accountable leader for two tightly linked programs: retail-partner chargeback and deduction recovery, and the end-to-end Return Merchandise Authorization (RMA) lifecycle across our 1P, 3P retail, and B2B distributor channels. You will set the strategy and run the operational engine that authorizes, tracks, and closes returns of finished hardware back into the supply chain, disputes and recovers improper retail deductions and compliance penalties from partners such as Amazon, Walmart, Target, and Best Buy, and protects margin at the post-sale edge of the channel funnel. This seam sits between channel partners, third-party warehouses, and Meta's order-management systems, and it demands both rigorous operational discipline and a demonstrated focus on automation and scale. The function is already leveraging AI automation, so a key part of this role is owning, hardening, and extending that automation. As the functional leader, you will define the operating model, set standards and SOPs that others execute against, coordinate a support team and contingent workforce across regions, and represent returns and chargebacks in cross-functional and leadership forums. You will partner daily with Finance and Revenue Operations, Channel Operations, Product Operations, Logistics and Fulfillment, and external partners. The role covers a global scope across NORAM, EMEA, and APAC and requires comfort in operating across time zones and cross-border trade complexity.
About Meta
Sourced by ZipRecruiter
Industry
Internet and it, media and telecom and software development
Company size
10,000+ Employees
Headquarters location
Menlo Park, CA, US