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Return Merchandise Authorization Manager Jobs in Virginia

Cavalier Mazda

Lot Attendant

Chesapeake, VA

$13 - $15.75/hr

Manage key inventory, ensuring all keys are cataloged and accounted for. * Deliver vehicles to ... Unpack and ship materials following authorized documents, such as invoices or return merchandise ...

Mary Washington Healthcare

Buyer

Fredericksburg, VA · On-site

$21.96 - $30.74/hr

Facilitates the return merchandise/goods authorization process with all vendor returns. * Researches qualified suppliers as part of the vendor selection process. * Provides input to management team ...

Kroger

Courtesy Clerk/Grocery Bagger

Martinsville, VA · On-site

$11.75 - $15.75/hr

Return merchandise to store shelves. Gather bascarts and return them to designated areas. Clean ... Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to ...

Kroger

Courtesy Clerk/Grocery Bagger

Richmond, VA · On-site

$12.50 - $16.50/hr

Return merchandise to store shelves. Gather bascarts and return them to designated areas. Clean ... Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to ...

Kroger

Courtesy Clerk/Grocery Bagger

Hampton, VA · On-site

$11 - $14.75/hr

Return merchandise to store shelves. Gather bascarts and return them to designated areas. Clean ... Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to ...

Kroger

Courtesy Clerk/Grocery Bagger

Chesapeake, VA · On-site

$11.50 - $15.25/hr

Return merchandise to store shelves. Gather bascarts and return them to designated areas. Clean ... Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to ...

Kroger

Courtesy Clerk/Grocery Bagger

Chesapeake, VA · On-site

$11 - $14.50/hr

Return merchandise to store shelves. Gather bascarts and return them to designated areas. Clean ... Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to ...

Kroger

Courtesy Clerk/Grocery Bagger

Hayes, VA · On-site

$11 - $15/hr

Return merchandise to store shelves. Gather bascarts and return them to designated areas. Clean ... Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to ...

Kroger

Courtesy Clerk/Grocery Bagger

Bristol, VA · On-site

$12 - $16/hr

Return merchandise to store shelves. Gather bascarts and return them to designated areas. Clean ... Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to ...

Schnuck Markets

... Return merchandise left at check-out to shelves Read and understand shelf tags Verify prices of merchandise Other duties may be assigned at the discretion of the store management TRAINING Training ...

Michaels Stores, Inc.

Merchandise manager

Roanoke, VA · On-site

$14 - $19.30/hr

Store - Roanoke, Tanglewood The Merchandise Manager drives merchandising and operational execution ... Process RTVs (Return to Vendor) and ASN receiving, ensuring compliance, documentation accuracy, and ...

Michaels Stores

Merchandise Manager

Virginia Beach, VA · On-site

$47K - $58K/yr

Store - VA BCH-CONSTITUTION, VA The Merchandise Manager drives merchandising and operational ... Process RTVs (Return to Vendor) and ASN receiving, ensuring compliance, documentation accuracy, and ...

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Return Merchandise Authorization Manager information

What does a Return Merchandise Authorization (RMA) manager do?

A Return Merchandise Authorization (RMA) Manager oversees the process of handling product returns, ensuring that returned goods are received, inspected, and processed according to company policies. They coordinate with customers, warehouses, and manufacturers to authorize returns, issue refunds or replacements, and resolve any issues that arise. The RMA Manager also develops and implements procedures to streamline returns, reduce costs, and improve customer satisfaction. Their role is critical in maintaining inventory accuracy and upholding the company's reputation for customer service.

What are the key skills and qualifications needed to thrive as a Return Merchandise Authorization (RMA) manager?

To thrive as an RMA Manager, you need expertise in returns processing, inventory management, and a solid understanding of warranty policies, often supported by a degree in business or supply chain management. Familiarity with ERP systems, returns management software, and data analysis tools like Excel is typically required. Strong problem-solving, attention to detail, and effective communication skills help manage customer expectations and coordinate cross-functional teams. These skills are crucial for ensuring efficient returns operations, minimizing losses, and maintaining customer satisfaction.

What are some common challenges faced by a Return Merchandise Authorization (RMA) manager, and how can they be addressed?

RMA Managers often encounter challenges such as managing high volumes of returns, ensuring efficient communication between customers, warehouses, and suppliers, and minimizing processing delays. Effective RMA Managers implement clear return policies, leverage software tools for tracking, and maintain strong relationships across departments to facilitate smooth operations. Proactive problem-solving and continuous process improvement are key to reducing errors, preventing bottlenecks, and maintaining customer satisfaction.

What is the difference between Return Merchandise Authorization Manager vs Customer Service Representative?

Return Merchandise Authorization ManagerCustomer Service Representative
Focuses on managing return processes, authorizations, and policiesHandles customer inquiries, complaints, and support
Requires knowledge of return procedures, inventory, and company policiesRequires strong communication, problem-solving, and product knowledge
Typically works in logistics, retail, or manufacturing industriesWorks across various industries including retail, telecom, and service sectors
Commonly requires customer service experience, organizational skills, and familiarity with return systemsRequires excellent communication skills, patience, and customer service experience

The Return Merchandise Authorization Manager primarily manages the return process and policies, ensuring smooth operations. In contrast, Customer Service Representatives focus on assisting customers directly with inquiries and issues. While both roles require customer service skills, the manager role involves more process oversight and policy management, often within logistics or retail environments.

What are popular job titles related to Return Merchandise Authorization Manager jobs in Virginia?

For Return Merchandise Authorization Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Return Merchandise Authorization Manager jobs in Virginia look for?

The top searched job categories for Return Merchandise Authorization Manager jobs in Virginia are:

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Cities in Virginia with the most Return Merchandise Authorization Manager job openings:

Return Merchandise Authorization Manager jobs near you

Lot Attendant

Cavalier Mazda

Chesapeake, VA

$13 - $15.75/hr

Full-time

Re-posted 29 days ago

Job description

Are you a dedicated, reliable individual with a passion for cars and exceptional organizational skills? Cavalier Mazda is seeking a Lot Attendant/Parts Driver to support our dealership operations.

What You'll Do:

  • Maintain the cleanliness and organization of the lot and service lanes.
  • Tag service vehicles, gather customer information, and perform walk-arounds to inspect for damage.
  • Assist with parking and organizing test-drive vehicles.
  • Manage key inventory, ensuring all keys are cataloged and accounted for.
  • Deliver vehicles to various locations as needed.
  • Monitor and maintain tire pressure and fuel levels on vehicles.
  • Support the service department by locating vehicles for managers, technicians, and service advisors.
  • Promptly check in early bird and towed vehicles, directing them to the appropriate team members.
  • Deliver parts to the shop or customers, ensuring safe and timely delivery.
  • Inspect and maintain delivery vehicles, reporting any issues to the supervisor.
  • Unpack and ship materials following authorized documents, such as invoices or return merchandise requests.
  • Maintain organization and cleanliness in the parts warehouse and service areas.

Who We're Looking For:

  • Prior experience as a valet or parking attendant is a plus.
  • Ability to operate a variety of cars, light trucks, and vans safely.
  • Professional appearance and a strong work ethic.
  • Effective communication and interpersonal skills.
  • Ability to multitask in a fast-paced environment.
  • Valid driver’s license with a clean driving record.
  • Basic knowledge of warehouse operations and materials handling is a plus.
  • High school diploma or equivalent required.

Why Join Cavalier Mazda?
At Cavalier Mazda, we’re more than just a dealership—we’re a team. We value our employees as our greatest asset, offering a supportive work environment and opportunities for growth.

If you’re ready to take on a dynamic role where your attention to detail and strong work ethic can shine, apply today to become part of our team!

Apply