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Return Merchandise Authorization Manager Jobs in Michigan

FORD COMPONENT SALES

Operations Analyst

Dearborn, MI · On-site

Returns & Core Management: Direct and support Return Merchandise Authorization (RMA) processes for both core and new/unused products within the ESG Cluster Programs. * Program & Technical Support:

PREFIX CORPORATION

Quality Engineer

Rochester Hills, MI · On-site

$66K - $85K/yr

Manage customer issues by issuing Return Merchandise Authorizations (RMAs) and ensuring strict internal adherence to Quality Alerts. * Support product launches, engineering changes, and process ...

Prefix Corporation

Quality Engineer

Rochester Hills, MI · On-site

$75 - $95/hr

Manage customer issues by issuing Return Merchandise Authorizations (RMAs) and ensuring strict internal adherence to Quality Alerts. * Support product launches, engineering changes, and process ...

Kroger

Courtesy Clerk/Grocery Bagger

Westland, MI · On-site

$11.50 - $15.25/hr

Return merchandise to store shelves. Gather bascarts and return them to designated areas. Clean ... Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to ...

Kroger

Courtesy Clerk/Grocery Bagger

Richmond, MI · On-site

$11.25 - $15.25/hr

Return merchandise to store shelves. Gather bascarts and return them to designated areas. Clean ... Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to ...

Kroger

Courtesy Clerk/Grocery Bagger

Clinton Township, MI · On-site

$11.25 - $15.25/hr

Return merchandise to store shelves. Gather bascarts and return them to designated areas. Clean ... Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to ...

Kroger

Courtesy Clerk/Grocery Bagger

Brighton, MI

$12 - $16/hr

Return merchandise to store shelves. Gather bascarts and return them to designated areas. Clean ... Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to ...

Kroger

Courtesy Clerk/Grocery Bagger

Saint Clair Shores, MI · On-site

$11.50 - $15.25/hr

Return merchandise to store shelves. Gather bascarts and return them to designated areas. Clean ... Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to ...

Kroger

Courtesy Clerk/Grocery Bagger

Lake Orion, MI · On-site

$11.50 - $15.50/hr

Return merchandise to store shelves. Gather bascarts and return them to designated areas. Clean ... Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to ...

Kroger

Courtesy Clerk/Grocery Bagger

East Lansing, MI · On-site

$12 - $16/hr

Return merchandise to store shelves. Gather bascarts and return them to designated areas. Clean ... Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to ...

Kroger

Courtesy Clerk/Grocery Bagger

Howell, MI · On-site

$11.75 - $15.75/hr

Return merchandise to store shelves. Gather bascarts and return them to designated areas. Clean ... Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to ...

Kroger

Courtesy Clerk/Grocery Bagger

Fenton, MI · On-site

$11.25 - $15/hr

Return merchandise to store shelves. Gather bascarts and return them to designated areas. Clean ... Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to ...

Kroger

Courtesy Clerk/Grocery Bagger

Northville, MI · On-site

$12 - $16/hr

Return merchandise to store shelves. Gather bascarts and return them to designated areas. Clean ... Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to ...

Kroger

Courtesy Clerk/Grocery Bagger

White Lake, MI · On-site

$11.50 - $15.25/hr

Return merchandise to store shelves. Gather bascarts and return them to designated areas. Clean ... Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to ...

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Return Merchandise Authorization Manager information

What does a Return Merchandise Authorization (RMA) manager do?

A Return Merchandise Authorization (RMA) Manager oversees the process of handling product returns, ensuring that returned goods are received, inspected, and processed according to company policies. They coordinate with customers, warehouses, and manufacturers to authorize returns, issue refunds or replacements, and resolve any issues that arise. The RMA Manager also develops and implements procedures to streamline returns, reduce costs, and improve customer satisfaction. Their role is critical in maintaining inventory accuracy and upholding the company's reputation for customer service.

What are the key skills and qualifications needed to thrive as a Return Merchandise Authorization (RMA) manager?

To thrive as an RMA Manager, you need expertise in returns processing, inventory management, and a solid understanding of warranty policies, often supported by a degree in business or supply chain management. Familiarity with ERP systems, returns management software, and data analysis tools like Excel is typically required. Strong problem-solving, attention to detail, and effective communication skills help manage customer expectations and coordinate cross-functional teams. These skills are crucial for ensuring efficient returns operations, minimizing losses, and maintaining customer satisfaction.

What are some common challenges faced by a Return Merchandise Authorization (RMA) manager, and how can they be addressed?

RMA Managers often encounter challenges such as managing high volumes of returns, ensuring efficient communication between customers, warehouses, and suppliers, and minimizing processing delays. Effective RMA Managers implement clear return policies, leverage software tools for tracking, and maintain strong relationships across departments to facilitate smooth operations. Proactive problem-solving and continuous process improvement are key to reducing errors, preventing bottlenecks, and maintaining customer satisfaction.

What is the difference between Return Merchandise Authorization Manager vs Customer Service Representative?

Return Merchandise Authorization ManagerCustomer Service Representative
Focuses on managing return processes, authorizations, and policiesHandles customer inquiries, complaints, and support
Requires knowledge of return procedures, inventory, and company policiesRequires strong communication, problem-solving, and product knowledge
Typically works in logistics, retail, or manufacturing industriesWorks across various industries including retail, telecom, and service sectors
Commonly requires customer service experience, organizational skills, and familiarity with return systemsRequires excellent communication skills, patience, and customer service experience

The Return Merchandise Authorization Manager primarily manages the return process and policies, ensuring smooth operations. In contrast, Customer Service Representatives focus on assisting customers directly with inquiries and issues. While both roles require customer service skills, the manager role involves more process oversight and policy management, often within logistics or retail environments.

What are popular job titles related to Return Merchandise Authorization Manager jobs in Michigan?

For Return Merchandise Authorization Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Return Merchandise Authorization Manager jobs in Michigan look for?

The top searched job categories for Return Merchandise Authorization Manager jobs in Michigan are:

What cities in Michigan are hiring for Return Merchandise Authorization Manager jobs?

Cities in Michigan with the most Return Merchandise Authorization Manager job openings:

Return Merchandise Authorization Manager jobs near you
Infographic showing various Return Merchandise Authorization Manager job openings in Michigan as of August 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 95% In-person, and 5% Remote job distribution.

Operations Analyst

FORD COMPONENT SALES

Dearborn, MI • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 28 days ago

Job description

At Ford Component Sales, LLC (FCS), we don’t just sell parts – we provide the "heartbeat" for industries worldwide. As a wholly owned subsidiary of Ford Motor Company, we are a gateway to access the world-class engineering, powertrain solutions, and cutting-edge technology that have made Ford an icon for over a century.

Why Your Work Matters When you join FCS, your reach extends far beyond the driveway. Our components power everything from high-performance marine vessels and rugged industrial machinery to advanced defense vehicles and the next generation of transportation. You’ll be helping diverse industries across the globe reduce development costs and get to market faster using genuine Ford DNA.

We operate with the entrepreneurial spirit of a specialized team, backed by the massive resources and innovation of Ford Motor Company. Since 1947, we’ve been "One Team" dedicated to excellence. Here, you’ll find:

  • Innovation at Scale: From engines and transmissions to the future of multimedia with SYNC™ technology.
  • Global Impact: Work with partners in the industrial, marine, agricultural, and defense sectors.
  • A Legacy of Excellence: Join a culture built on a century of Ford innovation and a commitment to world-class service.

The Role We are seeking an analytical, detail-oriented, and collaborative Operations Analyst to drive technical assistance, system improvements, and program support for our operations team. Reporting to the Customer Service Manager, you will serve as the lead analyst for our ESG repair program, managing process improvements for our online order system, handling returns (RMA), and performing critical warranty analysis to support key business decisions. This is a high-impact role where your technical troubleshooting skills and system optimization efforts will directly enhance our customer experience and operational efficiency.

Essential Functions

  • System Optimization: Lead process improvements for the online order system, including conducting thorough pre- and post-production testing.
  • Returns & Core Management: Direct and support Return Merchandise Authorization (RMA) processes for both core and new/unused products within the ESG Cluster Programs.
  • Program & Technical Support: Provide technical support and parts assistance for the Multimedia and Cluster Programs, including analyzing the Multimedia Inspect for Damage Program.
  • Warranty & Error Resolution: Resolve Service Center File Feed errors and support OWS (ACES) warranty claims processing.
  • Data & Warranty Analysis: Deliver comprehensive warranty analysis and insights to Finance, Marketing, Sales, and other Ford Customer Service (FCS) activities.
  • Financial Administration: Generate invoicing and credits for specialized Ford programs.
  • Cross-Functional Collaboration: Partner with the Customer Service Manager and FCSD personnel to develop, improve, and achieve specific program objectives.

Qualifications We are looking for a detail-oriented analyst with a proven track record in operations, system troubleshooting, or warranty analysis. To be successful, you will typically possess:

  • A bachelor’s degree from an accredited four-year college or university; or
  • Two (2) to four (4) years of related experience and/or training in operations, customer service systems, or warranty analysis; or
  • An equivalent combination of education and experience that demonstrates your analytical and technical capabilities.
  • Strong troubleshooting skills (experience with OWS/ACES, file feed resolution, or automotive parts/service systems is a strong plus).
  • Excellent communication skills with the ability to lead specific projects and collaborate effectively with diverse internal departments and external partners.

We Offer An attractive and competitive compensation and benefits package, including medical, dental, vision, paid holidays, bonus, 401(k) with company match, disability insurance, and tuition reimbursement assistance.

Why Join Us If you are a proactive problem-solver who takes pride in driving operational success and system efficiency, we’d love to talk with you. Please visit fordcomponentsalesllc.com to learn more.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Component Sales, LLC must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.