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Retention Manager Jobs in Michigan (NOW HIRING)

Insulet Corporation

Requires independent judgment in managing daytoday customer interactions, prioritizing outreach ... Serves as a clinical retention contact for an assigned geographic territory, supporting customer ...

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Retention Manager information

See Michigan salary details

$21.5K

$46.1K

$74.6K

How much do retention manager jobs pay per year?

As of Aug 2, 2026, the average yearly pay for retention manager in Michigan is $46,131.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,883.00 and $51,812.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Retention Manager position, and why are they important?

To thrive as a Retention Manager, you need expertise in customer relationship management, data analysis, and strategy development, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software, marketing automation tools, and data analytics platforms is commonly required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are standout soft skills for this position. These combined competencies ensure effective design and execution of retention strategies, driving sustained customer loyalty and business growth.

What does a Retention Manager do?

A Retention Manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement initiatives, and collaborate with marketing and customer service teams to enhance the overall customer experience. Their goal is to build long-term relationships with customers, ensuring satisfaction and repeat business.

What are the common challenges faced by a Retention Manager, and how can they be addressed?

Retention Managers often face the challenge of identifying early signs of customer dissatisfaction and developing tailored strategies to improve engagement and loyalty. Balancing personalized outreach with scalable processes, analyzing large volumes of customer data, and collaborating across departments are typical hurdles in this role. Success often requires staying updated with industry trends, fostering strong communication channels with both customers and internal teams, and continuously testing and refining retention initiatives. By proactively addressing these challenges, Retention Managers play a crucial role in minimizing churn and supporting long-term business success.

What are popular job titles related to Retention Manager jobs in Michigan? For Retention Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Retention Manager jobs in Michigan look for? The top searched job categories for Retention Manager jobs in Michigan are:
What cities in Michigan are hiring for Retention Manager jobs? Cities in Michigan with the most Retention Manager job openings:
Retention Manager jobs near you
Infographic showing various Retention Manager job openings in Michigan as of July 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $46,131 per year, or $22.2 per hour.

Customer Retention Manager

GFL Environmental

Southfield, MI • On-site

Full-time

Posted 3 days ago

New

GFL Environmental rating

6.8

Company rating: 6.8 out of 10

Based on 171 frontline employees who took The Breakroom Quiz

42nd of 88 rated recycling and waste

Job description

The primary responsibility of a customer retention manager is developing strategies to keep existing customers loyal, reducing customer churn, and maximizing long-term revenue
Key Responsibilities:
• Maintain and retain existing customers by building long lasting business relationships.
• Effectively support the retention process when needed in both a sales and customer service capacity.
• Respond to inbound calls and certified mail cancellations letters; contact appropriate departments if customer cannot be retained.
• Perform contractual resign of agreements with existing customers.
• Maintain an awareness of market behavior and competitive trends in a designated market to anticipate changing customer needs.
• Negotiate with all customers to retain the relationship and associated revenue during pricing initiatives.
• Maintain thorough knowledge of company's available services per lines of business, pricing structures, and offer additional services specified by customer.
• Increase company visibility through participation in company sponsored activities, trade shows, Chamber of Commerce events, and similar activities.
• Partner with Customer Service and Operations department.
• Perform site visits.
• Responsible for an effective and collaborative hand off process from new account attainment to existing account development.
• Responsible for creating and managing an account penetration plan that is in line with the company's growth objectives.
• Utilize Salesforce on a daily basis, scheduling and documenting all activities for new business opportunities.
• Responsible for achieving and/or exceeding monthly retention and growth quota.
• Assist accounts receivable with collection efforts and activities.
• Performs other job-related duties as assigned.
Qualifications:
• High School Diploma or GED.
• Five (5) or more years' experience of consultative sales or customer retention experience.
• Microsoft Office experience.
• Salesforce or other CRM experience.
• Valid state-issued driver's license.
Knowledge, Skills, & Abilities:
• Ability to generate and manage leads, opportunities, and contract negotiations to close business.
• Effective influential, selling, and closing skills.
• Ability to read, write, and comprehend reports and associated documents.
• Ability to understand and follow oral and written instructions.
• Ability to prioritize workload and meet time sensitive deadlines.
• Strong work ethic, demonstrating integrity, trust, and maintain confidentiality.
• Strong interpersonal skills, including effective presentation and listening skills.
• Demonstrate continuous effort to improve operation, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Excellent analytical, attention to detail, and problem-solving skills.
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com
Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.
This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

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