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Retention Manager Jobs in Michigan (NOW HIRING)

burton

Retention Marketing Manager

Burton, MI · On-site +1

The Retention Marketing Manager is an integral part of our Digital Marketing team. They drive customer retention, engagement, and loyalty for our DTC business with a primary focus on email marketing ...

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Retention Manager information

See Michigan salary details

$21.5K

$46.1K

$74.6K

How much do retention manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for retention manager in Michigan is $46,131.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,883.00 and $51,812.00 per year, depending on experience, location, and employer.

What is the role of a retention manager?

A retention manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement campaigns, and collaborate with sales and marketing teams to retain existing clients. Strong communication skills and familiarity with CRM tools are often essential for this role.

What are the key skills and qualifications needed to thrive in the retention manager position, and why are they important?

To thrive as a Retention Manager, you need expertise in customer relationship management, data analysis, and strategy development, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software, marketing automation tools, and data analytics platforms is commonly required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are standout soft skills for this position. These combined competencies ensure effective design and execution of retention strategies, driving sustained customer loyalty and business growth.

What does a retention manager do?

A Retention Manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement initiatives, and collaborate with marketing and customer service teams to enhance the overall customer experience. Their goal is to build long-term relationships with customers, ensuring satisfaction and repeat business.

What are the common challenges faced by a retention manager, and how can they be addressed?

Retention Managers often face the challenge of identifying early signs of customer dissatisfaction and developing tailored strategies to improve engagement and loyalty. Balancing personalized outreach with scalable processes, analyzing large volumes of customer data, and collaborating across departments are typical hurdles in this role. Success often requires staying updated with industry trends, fostering strong communication channels with both customers and internal teams, and continuously testing and refining retention initiatives. By proactively addressing these challenges, Retention Managers play a crucial role in minimizing churn and supporting long-term business success.

What are popular job titles related to Retention Manager jobs in Michigan? For Retention Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Retention Manager jobs in Michigan look for? The top searched job categories for Retention Manager jobs in Michigan are:
What cities in Michigan are hiring for Retention Manager jobs? Cities in Michigan with the most Retention Manager job openings:
Retention Manager jobs near you
Infographic showing various Retention Manager job openings in Michigan as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $46,131 per year, or $22.2 per hour.

Sales and Delivery positions starting at $15/hr + bonus opportunities

Arona Home Essentials

Midland, MI

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Give us a Year - We will give you a Career!

At Arona Home Essentials we make it easy to own your success! With a variety of positions and opportunities- we help you make your career what YOU want it to be. Do you like Sales? Do you like Customer Service? Do you like staying busy and on-the-go as a Delivery Driver? Or do you enjoy helping others and being part of a team? If any of these are a "Yes!", then we may have the perfect role for you!

Why work for Arona Home Essentials? We create opportunities for you! We make it a point to promote within creating endless growth potential for you! You can work your way to the future you want, we will help you own it!

Arona has a long legacy as the leader in the rent to own industry. Arona is built on a foundation of excellence, customer focus, quality products and services and amazing team members! We are currently operating fifty-five stores in Iowa, Nebraska, Illinois, Michigan, Florida, Colorado, Indiana, Kentucky, Missouri, New York, Pennsylvania, and Puerto Rico.

Included is a comprehensive benefits package that includes:

         How would you like to have Sundays off? Yes, every Sunday we are closed!

         Paid time off including vacation, personal days, and holidays

         Medical, Dental, Vision, Short Term Disability

         Company paid Long-Term Disability and Life Insurance

         Employee Assistance Plan

         401k Plan with a company match

         Bonus & commission opportunities paid monthly!

         Ongoing training and development  

         A family friendly work environment

         Rewards for service

Below is a list of our current positions along with a brief explanation of each job. If one, or several of these jobs interest you, we would love to hear from you!

General Manager - Direct management of an Arona Home Essentials store with profit and loss responsibility. Asset management, customer growth and maintenance, revenue production, personnel development and inventory control are key result areas of this position. The Big 5 is done daily!

Customer Retention Manager/Assistant Manager - Manages the Customer Accounts Department, which is responsible for the renewal payment process. Responsible for achieving company standards on non-renewal closing percentages.

Market and Growth Manager - Manage the sales and marketing function in an Arona Home Essentials store. Major emphasis on telephone and floor sales, direct marketing, new customer growth, local social media reach, customer service program and store merchandising.

Market and Growth Associate - Responsible for maintaining administrative organization, customer files, and processing customer transactions. Major emphasis on in-store sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store. Plays key role in the upkeep of the showroom floor as per the first up system.

Customer Retention Associate - Assisting the Customer Accounts Department in lease agreement renewal.

Delivery Specialist - This position is responsible for merchandise handling such as loading, securing, delivering, setting up, troubleshooting, and demonstrating. Reviewing a lease agreement is also occasionally required.

Education and Experience

         Must have a high school diploma or equivalent or at least 1 year of working experience

Required Skills and Competencies

         Must have a valid state driver's license and safe driving record

         Must be 18 years of age or older

         Bi-lingual is a PLUS!

Physical Requirements

         Positions routinely require lifting, loading, and "dollying" merchandise over fifty pounds

You must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver's License and comply with the Arona Driver Qualification Policy. You must pass a drug screening and criminal background investigation.

EEOC Statement

Arona Home Essentials s is an Equal Opportunity Employer

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