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Retention Manager Jobs in California (NOW HIRING)

Kurita America Inc.

Regional Manager

Sacramento, CA · On-site

Lead and develop team in sales skills, new growth and account retention. * Manage team of 8 Sales & Service Reps within Territory * Advise and lead customer application changes according to customer ...

Leap Brands

General Manager - Home Services

Orange, CA · On-site

$120 - $180/hr

... and retain managers and field teams Establish performance metrics and accountability Lead performance reviews and coaching Foster a culture of safety and operational excellence Compliance & Risk ...

Kurita America Inc

Regional Manager

Sacramento, CA · On-site

Northern California (Fresno to Sacramento) Compensation: $130K to $150K plus uncapped bonus potential Lead and develop team in sales skills, new growth and account retention. * Manage team of 8 Sales ...

Kurita America Inc.

Regional Manager

Sacramento, CA · On-site +1

Lead and develop team in sales skills, new growth and account retention. * Manage team of 8 Sales & Service Reps within Territory Responsibilities * Advise and lead customer application changes ...

Lion Real Estate Group

Community Manager

Sherman Oaks, CA · On-site

$75K - $85K/yr

Drive occupancy, leasing, renewals, and resident retention * Manage community financial performance, including collections, delinquency, and budget adherence * Recruit, develop, and coach onsite team ...

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Retention Manager information

See California salary details

$24K

$51.4K

$83.2K

How much do retention manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for retention manager in California is $51,439.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,127.00 and $57,774.00 per year, depending on experience, location, and employer.

What is the role of a retention manager?

A retention manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement campaigns, and collaborate with sales and marketing teams to retain existing clients. Strong communication skills and familiarity with CRM tools are often essential for this role.

What are the key skills and qualifications needed to thrive in the retention manager position, and why are they important?

To thrive as a Retention Manager, you need expertise in customer relationship management, data analysis, and strategy development, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software, marketing automation tools, and data analytics platforms is commonly required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are standout soft skills for this position. These combined competencies ensure effective design and execution of retention strategies, driving sustained customer loyalty and business growth.

What does a retention manager do?

A Retention Manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement initiatives, and collaborate with marketing and customer service teams to enhance the overall customer experience. Their goal is to build long-term relationships with customers, ensuring satisfaction and repeat business.

What are the common challenges faced by a retention manager, and how can they be addressed?

Retention Managers often face the challenge of identifying early signs of customer dissatisfaction and developing tailored strategies to improve engagement and loyalty. Balancing personalized outreach with scalable processes, analyzing large volumes of customer data, and collaborating across departments are typical hurdles in this role. Success often requires staying updated with industry trends, fostering strong communication channels with both customers and internal teams, and continuously testing and refining retention initiatives. By proactively addressing these challenges, Retention Managers play a crucial role in minimizing churn and supporting long-term business success.

What are the most commonly searched types of Retention jobs in California? The most popular types of Retention jobs in California are:
What are popular job titles related to Retention Manager jobs in California? For Retention Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Retention Manager jobs in California look for? The top searched job categories for Retention Manager jobs in California are:
What cities in California are hiring for Retention Manager jobs? Cities in California with the most Retention Manager job openings:
Retention Manager jobs near you
Infographic showing various Retention Manager job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $51,439 per year, or $24.7 per hour.

Western Region - Weekend Team - Inbound Retention Specialist - Sales - US - Remote

Yelp, Inc.

Fresno, CA • Remote

$50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Yelp rating

7.8

Company rating: 7.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

136th of 242 rated software companies

Job description

Summary:

* Please note that while this role will operate remotely, it is required that the candidate resides in the Western region of the United States. This includes candidates residing in Mountain or Pacific Time Zones.*

Do you love local businesses, and want to help them grow? The Yelp Customer Success team is seeking a dedicated and driven Inbound Sales Retention Specialist to provide a 5-star experience to our small business advertisers! As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet every single requirement in this posting. At Yelp, we're looking for great people, not just those who simply check off all the boxes. 

This position requires you to work a permanent Saturday-Wednesday schedule. On Saturday and Sunday you will work 7:00am-4:00pm PST and during the weekdays of your shift you will work 9:00am-6:00pm in your timezone. This is a full-time position. 

What you'll do:

  • You will help strengthen Yelp's revenue retention by providing exceptional and timely customer support

  • You will be logged into an inbound phone queue for the majority of your day, consulting and educating our current Yelp advertisers

  • You will show clients the value of Yelp by highlighting their investment returns through ad performance metrics

  • You will use strong listening and conflict resolution skills to handle escalated clients

  • You will become an expert in Yelp's advertising solutions and adapt product recommendations quickly to suit client needs - asking probing questions and handling objections will be critical to your success

  • You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees

  • You will remain organized and efficient in a fast-paced environment

  • You will consistently achieve/exceed monthly goals

  • Use Chatbench, Yelp's internal tool that provides secure access to a number of LLM models, to research, draft proposals, analyze data and overcome objections
What it takes to succeed:
  • You have a Bachelor's Degree or 3+ years of relevant client facing experience
  • You are technically proficient with computers and information systems
  • You have strong communication skills (verbal and written)
  • You excel with problem solving and troubleshooting
  • You have experience in account management, sales, advertising, or small business (preferred)
  • You have a love for local businesses and understand their importance in local economies
  • You have excellent time management and organizational skills with the ability to track and complete numerous details
  • You have the ability to handle tough conversations with business owners in a professional, solutions-oriented manner
  • You have the ability to strike a balance between consulting and supporting as needed
  • You are willing to receive and implement feedback
  • You have the ability to embrace a fast paced and always-changing environment
What you'll get:
  • Effective your first day: Medical, vision, and dental 
  • Mental health support and services via Modern Health
  • 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday and 7 paid wellness days
  • Up to 14 weeks of parental leave
  • Monthly wellness subsidy
  • Flexible spending account
  • 401(k) retirement savings plan
  • Employee stock purchase plan
  • Work from home reimbursement
  • The base salary is $50,000 + performance based incentives
Closing:At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education - and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include "Playing Well With Others" and "Authenticity." We're proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience.  We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California). Where required by law, a criminal background check will not be conducted until after a conditional offer of employment is made, and any evaluation of a candidate's criminal background check will be subject to an individualized assessment that takes into account the candidate's specific criminal records and the responsibilities and requirements of the particular role. We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488. Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes. US Recruiting and Applicant Privacy Notice Notice to Washington Applicants - Washington State Fair Chance Act #LI-RemoteEmployment Type: FULL_TIME

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