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Retention Manager Jobs in Rancho Cucamonga, CA (NOW HIRING)

Torchstar

B2B CRM & Customer Retention Manager

Eastvale, CA · On-site

$60K - $80K/yr

... Retention Manager to strengthen relationships with our existing business customers and increase repeat purchases. Our B2B customers-including contractors, designers, builders, retailers, property ...

Olympus Financial

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Data Entry Specialist/Receptionist

Rancho Cucamonga, CA · On-site

$19 - $21.50/hr

Maintain call records using a Customer Retention Manager program. * Under the supervision of the Office Manager(s) you will be responsible to schedule meetings for multiple executives and update ...

Olympus Financial

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Data Entry Specialist/Receptionist

Rancho Cucamonga, CA · On-site

$19 - $21.50/hr

Maintain call records using a Customer Retention Manager program. * Under the supervision of the Office Manager(s) you will be responsible to schedule meetings for multiple executives and update ...

Leap Brands

General Manager - Home Services

Orange, CA · On-site

$120 - $180/hr

... and retain managers and field teams Establish performance metrics and accountability Lead performance reviews and coaching Foster a culture of safety and operational excellence Compliance & Risk ...

B2B Renew

Human Resources Manager

Chino, CA · On-site

Standardized night-shift and peak-season temporary staffing schedules to effectively mitigate local labor compliance risks. 3. Employee Relations & Retention Management Handled full-cycle employee ...

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Retention Manager information

What does a retention manager do?

A Retention Manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement initiatives, and collaborate with marketing and customer service teams to enhance the overall customer experience. Their goal is to build long-term relationships with customers, ensuring satisfaction and repeat business.

What are the common challenges faced by a retention manager, and how can they be addressed?

Retention Managers often face the challenge of identifying early signs of customer dissatisfaction and developing tailored strategies to improve engagement and loyalty. Balancing personalized outreach with scalable processes, analyzing large volumes of customer data, and collaborating across departments are typical hurdles in this role. Success often requires staying updated with industry trends, fostering strong communication channels with both customers and internal teams, and continuously testing and refining retention initiatives. By proactively addressing these challenges, Retention Managers play a crucial role in minimizing churn and supporting long-term business success.

What are the key skills and qualifications needed to thrive in the retention manager position, and why are they important?

To thrive as a Retention Manager, you need expertise in customer relationship management, data analysis, and strategy development, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software, marketing automation tools, and data analytics platforms is commonly required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are standout soft skills for this position. These combined competencies ensure effective design and execution of retention strategies, driving sustained customer loyalty and business growth.

What is the role of a retention manager?

A retention manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement campaigns, and collaborate with sales and marketing teams to retain existing clients. Strong communication skills and familiarity with CRM tools are often essential for this role.

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For Retention Manager jobs in Rancho Cucamonga, CA, the most frequently searched job titles are:

What job categories do people searching Retention Manager jobs in Rancho Cucamonga, CA look for?

The top searched job categories for Retention Manager jobs in Rancho Cucamonga, CA are:

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Cities near Rancho Cucamonga, CA with the most Retention Manager job openings:

Retention Manager jobs near you
Infographic showing various Retention Manager job openings in Rancho Cucamonga, CA as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution.

B2B CRM & Customer Retention Manager

Eastvale, CA • On-site

Torchstar
Electric Lighting Equipment Manufacturing • 11 - 50 employees
Learn more about Torchstarexternal

$60K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

About the Role
Leonlite Lighting is looking for a hands-on B2B CRM & Customer Retention Manager to strengthen relationships with our existing business customers and increase repeat purchases.
Our B2B customers-including contractors, designers, builders, retailers, property professionals, and other commercial buyers-often have ongoing lighting needs. This role will ensure that we stay connected with them through relevant, timely, and personalized communication.
You will own the day-to-day management of our existing B2B customer database, customer segmentation, lifecycle email campaigns, and personalized account follow-up. You will identify which customers need product education, reorder reminders, new product recommendations, promotional offers, VIP recognition, or direct personal outreach.
This is an individual contributor role for someone who is equally comfortable working with CRM data, creating email campaigns, and building genuine one-to-one customer relationships.
Key Responsibilities
CRM and Customer Segmentation
  • Maintain accurate and complete B2B customer and contact records in our CRM.
  • Organize customers by account type, purchase history, revenue, product preference, engagement level, reorder cycle, and growth potential.
  • Create and maintain customer tiers such as new customer, repeat customer, VIP, high-potential, at-risk, inactive, and reactivated.
  • Track key information including customer type, contact role, recent purchases, active projects, product interests, last contact date, and next follow-up date.
  • Regularly audit customer records, remove duplicate data, and improve CRM data quality.
  • Make sure customer tags and segments remain actionable and up to date.

Lifecycle and Email Marketing
  • Plan and manage the B2B customer communication calendar.
  • Build and send targeted email campaigns for new product launches, promotions, seasonal needs, product education, and company updates.
  • Create automated lifecycle campaigns, including:
    • New customer onboarding
    • First-purchase follow-up
    • Product education and installation support
    • Reorder and replenishment reminders
    • Cross-sell and product recommendation campaigns
    • Inactive customer reactivation
    • VIP recognition and approved birthday or appreciation gifts
  • Customize messaging and product recommendations for different customer segments.
  • Test subject lines, content, offers, timing, and audience selection to improve results.
  • Monitor email deliverability, unsubscribes, bounces, and customer engagement.

Customer Relationship Management
  • Proactively contact key customers through personalized email, phone, and other approved communication channels.
  • Follow up after a customer's first purchase to offer product assistance and identify future needs.
  • Maintain regular contact with VIP, high-value, and high-potential accounts.
  • Learn about upcoming customer projects and anticipated lighting requirements.
  • Identify customers showing signs of inactivity or churn and develop appropriate re-engagement plans.
  • Build relationships that make customers feel recognized, supported, and connected to our company.
  • Coordinate with sales, customer service, operations, and product teams to resolve customer needs and create a consistent customer experience.

Reporting and Growth
  • Measure existing-customer revenue, repeat purchase rate, customer retention, reactivation, and cross-sell performance.
  • Track the progression of customers from first purchase to repeat buyer and VIP status.
  • Report on campaign-influenced revenue and customer engagement.
  • Identify customer segments with untapped revenue potential.
  • Recommend improvements to customer communication, offers, and follow-up processes.
  • Maintain dashboards and provide regular updates to management.

What Success Looks Like
Success in this role means:
  • More first-time customers return for a second purchase.
  • Existing customers purchase more frequently and across more product categories.
  • VIP and high-potential accounts receive consistent, personalized attention.
  • Inactive accounts are identified and reactivated.
  • Customer information is complete, organized, and useful.
  • Every priority account has a clear relationship status and next follow-up action.
  • Email campaigns generate measurable engagement and repeat revenue.
  • Customers view [Company Name] as a trusted, reliable lighting partner.

Required Qualifications
  • At least 3 years of experience in B2B CRM, customer retention, account management, lifecycle marketing, customer marketing, or a related role.
  • Demonstrated experience managing and growing relationships with existing B2B customers.
  • Hands-on experience with a CRM such as HubSpot, Salesforce, Zoho, or a similar platform.
  • Experience creating customer segments and email campaigns using Klaviyo, HubSpot Marketing, Mailchimp, or a comparable platform.
  • Strong business writing and customer communication skills.
  • Comfortable communicating with customers through both email and phone.
  • Ability to analyze customer, order, and campaign performance data.
  • Strong organizational skills and close attention to detail.
  • Proactive and comfortable taking ownership of follow-up without waiting for customers to initiate contact.
  • Ability to balance personalized relationship-building with scalable marketing automation.

Preferred Qualifications
  • Experience in lighting, electrical products, building materials, commercial interiors, furniture, construction, wholesale distribution, or a related B2B industry.
  • Familiarity with Shopify, ERP systems, order management systems, or wholesale ecommerce.
  • Experience working with contractors, designers, architects, builders, property managers, retailers, distributors, or hospitality customers.
  • Strong Excel or Google Sheets skills.
  • Experience developing customer loyalty, gifting, referral, or VIP programs.
  • Additional language skills relevant to our customer base are a plus.

The Right Person for This Role
You may be a strong fit if you:
  • Enjoy turning unorganized customer information into a useful and reliable system.
  • Think of CRM as a relationship and revenue tool-not simply a contact database.
  • Know how to communicate with customers in a helpful and personal way.
  • Are commercially minded without making every customer interaction feel like a sales pitch.
  • Understand that long-term B2B relationships are built through consistency, relevance, and trust.
  • Are comfortable moving between data analysis, campaign execution, and personal customer outreach.
  • Take pride in remembering what customers buy, what projects they are working on, and when they may need help again.

Compensation
The expected base salary range for this position is $60,000-$80,000 per year, depending on relevant experience, industry knowledge, technical skills, and overall qualifications.
This position may also be eligible for a performance-based bonus tied to customer retention, repeat revenue, customer reactivation, and other agreed-upon goals.
Benefits: health insurance, dental, vision, paid time off, 401(k), employee discount

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